ComplaintsforShort Par 4, LLC

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 8, 2024, I purchased a gift card for my brother's birthday. The gift card was for my brother to activate a 3 month membership with the company to receive 3 months of their monthly subscription box service. I did not sign up for a membership, I simply purchased a gift card for my brother to activate the membership and for him to receive the monthly box. He received the first box, but he has not yet received the second or third box. I was charged for an auto renewal of the gift card purchase on June 8, 2024. I never purchased a subscription, I was surprised to be charged. There is no way to get in contact with a human at the company to resolve this. They require you to use a virtual chatbot to cancel the subscription. I sent numerous emails as well. The chatbot was able to cancel any further charges, but this is a red flag because again, I did not purchase a subscription. I purchased a gift card for someone else to activate a subscription. Their business model seems suspicious, especially since they did not deliver the second and third boxes.

  

  Business response

  06/24/2024

  *****,

  We apologize for your inconvenience regarding this issue.  We see that the following two packages that you were owed were delivered on June 15th as well as the cancelation and refund to the 2nd order that mistakenly went through.  If anything is still outstanding and owed, please don't hesitate to reach out to me directly at ******************************.  All the best!

  Tad (Head of Customer Service)

  Customer response

  06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: only one of the missing packages was received and the product in the package appears to have been used. The package contained golf shoes that had pieces of grass stuck on the bottom of the shoe. While I am pleased with the speed my refund was issued for the second charge, we are still waiting for the second shipment. 
  
  Sincerely,
  
  ***********************

  

  Business response

  06/28/2024

  *****,
  

  Sorry for the issue with the shoes.  We will get another shipment out today via *** for the missing package along with a replacement of the shoes.  Your tracking number is 1Z9A111XYW95891398.  

  Please let us know if we can help any further.  Have a great weekend!

  ***************** (*********************************)

  Customer response

  07/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I subscribed to short par 4 and was filing complaints with them about the services. They didn't refund my orders when it returned them and I had to reach out multiple times. I spent $540.06 with them and earned ****** points which to them is $180. Since I had multiple issues I asked for a refund and sent the item back. They gave me points and then I couldn't spend them because I was no longer subscribed so they had to give me access. Once I got access I still couldn't spend them. I just want a refund instead of this shady organization telling me that I should place an order for $180 and they will refund me. They have gotten enough of my money and lost all that trust. I just want my $180 that I have with them. Especially since the last package I got I returned and canceled

  

  Business response

  05/24/2024

  *******,

  Our apologies for your experience with us.  Per our policies, we are not able to provide you a refund but I'll be sure to make sure you're taken care of in getting the apparel items you received.  I'll send you an email from my personal email to assist in getting you the items that you're looking for to the best of my ability.  Our goal is to make sure that you don't feel slighted and get what you paid for.  My email is ****************************** and please keep an eye out for an email from me.  Sorry again regarding this. 

  Tad Frost 

  Customer response

  05/28/2024

   
  Complaint: 21694655
  
  I am rejecting this response because: I replied to your email and there has been zero communication back to me. Nothing has been done to try and fix this other than sending an email out to me saying sorry. 
  
  Sincerely,
  
  *************************

  

  Business response

  05/30/2024

  *** the attached email exchange with *******, this issue has been resolved and a shipment is on the way to him.  The reason for the delayed response was due to an early closure on Friday (5/24) and being close in honor of Memorial day on May 27th.  If I'm missing anything, please don't hesitate to let us know.  

  All the best. 

  SP4 Team

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been in contact with Short Par 4 for the past month trying to correct a shipping address change. The product wasnt even shipped yet and they refused to make any changes. Now the package is out for delivery to a completely different address in a completely different state. I either ask to have a new package sent to my correct address or a full refund. Not having a customer service number is unethical and a very deceitful tactic. The person I was emailing was also not helpful at all and just suggested to call *** after it ships. They said theres nothing they can do and to contact the shipper.

  

  Business response

  04/25/2024

  Evin,

  We understand your frustration with this and appreciate your feedback.  Due to our internal processes, it's not as simple as changing the address to your order as we are packing all our subscriptions in bulk.  We do what we can when we can for scenarios like yours but we can't make promises.  As we state in our FAQ's, "Any size, persona, SP4 bucks redemption, billing or address changes will need to be made at least 48 hours before the 1st of the month so we can insure that you will be receiving your package and receive the correct apparel in your next shipment." (***************************************************************************************************).

  That being said, we'll get a package out to your new address as thank you for your support as a member.  We'll send you an email w/ the updated tracking number of this shipment.  

  We appreciate your support and look forward to making you a happy customer.  

  SP4 Support Team

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Short par 4 engages in very deceitful advertising with excessive ambiguity around what you'll receive for your money. Their subscriptions are tiered, and in paying for a higher tier, there's advertised claim that you'll receive additional product. Over the course of my subscription (on and off for about a year or so) quantity and quality of items gradually reduced to levels that were significantly below expectations based on advertising (4 - 6 items for higher tier vs. 2 - 4 for lower). ****************** of items tapered off from generally being worth the $110 subscription fee I was paying, to less than the advertised subscription but potentially in line with claims made for their lower tier subscription that was half the cost, to (the final month before canceling for the final time and realizing I was being scammed) clearly at or below their lower tier subscription despite being billed double the cost. As an example, this last month the package I was paying $110 for included their house brand shoes, which were being advertised for packages half the cost, with no additional items or shipments. Their house brand shoes are poorly made, and not worth nearly the advertised cost on their website when sold ala carte vs. any reputable retail establishment. trumping up value of house brand is clearly part of their effort to "justify" the scam.Beware being taken advantage of by this company. They make it very difficult to cancel services, and clearly take advantage of recurring subscribers by slowly walking back product vs. their advertised claims and services hoping either A.) the ambiguous nature of their business "mystery box" will shield them, or B.) you won't notice due to gradual decline, or C.) you will struggle so much to cancel between their purposefully difficult process, sunk cost fallacy (rewards), or basically non-functional website that you will continue paying and trick yourself into thinking it's worthwhile to avoid the pain of cancellation.

  

  Business response

  04/25/2024

  *****,

  We appreciate your support while being a member and apologize for the issues you had with us. Thank you for your feedback here and we'll be sure to take this to our leadership team to work on improving as a business.  The decisions our company have made with the best interest of our company but please know that nothing was done with ill intent. 

  Regarding our house brands, we can assure you that we arent putting values on the product just to fill a price point.  We take massive pride in our product with the best interest in our brands.  We are also actively wholesaling our product and have presence in prestigious clubs like Medinah CC in *******, **, Big Horn in Palm Dessert, **, Quail West & **************** in ******, **, Omni Golf Properties (******************, ******************, Championsgate), **************************** (formerly ******** Plantation) in **********, **, and others. 

  Would you be willing to jump on a call with you to discuss things further so we can discuss this further and make things right?  

  We look forward to hearing from you! 

  ***************** / Head of Customer Experience / ********************************************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have filed previously about SP4 and the lack of communication and refund issue. It has gotten worse. They sent me a package of goods that were all either incorrect sizes or duplicate pieces of clothing. I went through their horrible customer service to get return (******** form) started. They do not give refunds. They give you Short Par 4 "bucks" to use on merchandise. I cancelled my subscription because of continued duplicate merch and finally received my "bucks". I go to use them on things I want and I find out that my over $100 refund can only be used in $25 increments on individual items. It cannot be used all at once on a purchase. So, either I order 4+ $25 orders and pay individual shipping equalling over $100 or I make 4+ individual purchases of items and get my $25 discount but pay anywhere from $10-40 per item AND $8.95 shipping per order. My wife says that I should just walk away from this shady company and give them the $140ish dollars that I was stupid enough to give them in the first place....but this cannot be only outcome and I cannot be the only imbecile that is being shafted by this garbage company. I have attempted to contact customer service but it is just a bot that gives standard email responses. All I want is a refund for my last purchase of $109.95 and I walk away. I don't care about the bucks left on the table for the other issues, I just want out.

  

  Business response

  04/10/2024

  *******,

  First off, we are sorry to hear about your frustration and experience. This is not something that we are proud to hear and our goal is to provide the experience to our customers.

  Regarding the redemption of the SP4 bucks, you are able to redeem your full amount of SP4 Bucks in The Vault.  If desired, you are correct in that you are able to put up to $27.50 toward an upcoming subscription purchases.  

  For the request of a full refund and losing your existing SP4 bucks, in the communication you'v had with our customer service team it looks like you've been taken care of accordingly and there is nothing outstanding.  Please refer to the following bullet points.

   - Subscription cancelled on March 21st, 2024 (attached screenshot titled "***************************** Cancellation")

   - Chat with the ***** on our customer service team discussing the ******** process and previous use of SP4 Bucks (attached conversation titled "***************************** & CS Convo (March 21st, 2024)")

   - Screenshot attached titled "***************************** SP4 Bucks" providing the following info: 
  1) March 5th - ****** SP4 Bucks ($109.95 value) applied to your account which is a full refund for the March subscription order. 
  2) March 8th - A code was created by ****************** your full SP4 bucks amount of ****** SP4 Bucks ($127 value) that can be used on the Vault (see attached chat titled "***************************** & CS Chat (April 8, 2024)"

  If I'm missing anything here, please don't hesitate to let me know.  Feel free to reach out to me directly at ****************************** and I'd be more than happy to jump on a call to discuss this further to get your issue resolved.  
  

  *****************
  Head of Customer Experience

• Initial Complaint

  01/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Short par 4 does nothing but s**** people out of money. They say get a free range finder after you come back to ** cost $65 a month for the membership THEN PAY $54.99 and its free.They claim to send you stuff but you never received it. They even ask you to review it. I sent a screenshot of the same thing that happened to me happened to my friend. Please shut this company down.

  

  Business response

  01/31/2024

  Hi ****! 

  Sorry to hear about your frustration and the issues you've come across as that is not how we do business or represent ourselves. I sent you an email directly requesting to jump on a call with you, so we can get this issue resolved.  I'll be more than happy to connect w/ you to make things right.  

  I look forward to hearing from you and jumping on a call together soon!
  
  *****************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My complaint is with the advertising, cost to value of the subscription and customer service. They advertise that you get 110$ value for you subscription of 55$. In December I received a lone pair of gold pants and a small bag of basic golf tees. There is no way the items added up to even the 55$ I paid for the subscription let alone the advertised 110$ value. Being unhappy with the subscription sent I contacted there customer service. The only thing I was offered was some points in exchange for sending the items back. Move forward to ******* I received and survey email from short par 4 to review my December subscription. In which I was asked how I liked my tees, the golf pants, and the top. Not receiving a top in my December subscription I contacted short par 4 again to question being asked to survey about a top I never received. Was I supposed to get a shirt? Did they forget to send it? I then contacted customer service again to question why I was surveyed about a top I didn't receive. I quickly told that the survey was wrong and that sometimes the surveys show stuff you don't receive which is very miss leading. Never before had the surveys been incorrect in any previous months for the items I received. Seems like very shady unfair business practice as well as miss leading advertising to sucker you into thinking your getting more for your money when your not. On top of the the customer does practically nothing to make the situation fair.

  

  Business response

  01/31/2024

  Hi *****! 

  Sorry to hear about your frustration and the issues you've come across as that is not how we do business or represent ourselves. I sent you an email directly requesting to jump on a call with you, so we can get this issue resolved.  I'll be more than happy to connect w/ you to make things right.  

  I look forward to hearing from you and jumping on a call together soon!
  

  *****************

  Customer response

  01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I Exchanged a few emails with the company. I dont care to have any more contact with short par 4. In short the conversation really felt like "what's your issue?", "What do you want from us?" My problem is I'm tired of explaining. They know the issue I've contacted them twice and BBB. In the exchanged emails they offered no ideas of there own to better the situation. I feel the company should offer you a refund or offer you a replacement not  ask you how you wish to be compensated. I do not need to be compensated nor do I want to chose to be or not. You should want to make it right if it seems you've wronged a customer. 

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Refusal to cancel when repeated requests to cancel were made. Made to jump through hoops. Then you didnt meet our terms and conditions.A scam.

  

  Business response

  12/22/2023

  Hi ****,

  Thank you for reaching out and our apologies for any confusion or frustration regarding your experience.  

  Regarding your communication on Wednesday (12/20), the information that the team provided (attached) regarding canceling your account is the response that would have been provided on December 1st if we heard back from you declining our offer to stay on as a member.  As it's stated in our FAQs (*********************************************************************************************), "To avoid being charged again and receiving another package from Short Par 4, Fairway, Executive & Magnolia members must cancel by 11:59 pm EST two days prior to the 1st of the month (if there are 31 days in the month, you must cancel at 11:59 pm EST of the 29th)."

  As requested, we can confirm that your account has been canceled as requested and no others orders will be placed.  

  Our apologies for for any confusion and disconnect regarding this.  If we can help any further, please don't hesitate to ask. 

  Happy Holidays. 

  SP4 Customer Support Team. 

  Customer response

  12/22/2023

   
  Complaint: 21034911
  
  I am rejecting this response because that is an unreasonable lead time designed to scam and take advantage the public.  You make it difficult to cancel so that customers are stuck with products and services they do not want. Then when I tried to cancel the first time, your servers are down. 
  
  with no respect for shady business,,
  
  ***************************

  

  Business response

  12/22/2023

  ****,

  Per the attached screenshot and the one previously sent, all the communication we received was on December 1st and as previously stated, cancellations need to be done prior to the 1st of the month.  All that being said, if you have any communication requesting to cancel prior the 1st of the month, we'll be more than happy to honor your cancelation request and provide you a refund.  Can you send that over? 

  We look forward to hearing from you.  

  SP4 Customer Support. 

  Customer response

  12/27/2023

   
  Complaint: 21034911
  
  I am rejecting this response because, as I have repeatedly said, they are designed to trap customers. Canceling a month ahead of time is predatory. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I subscribed to the Magnolia box over 2 years ago. I never received an item that I wanted to keep. I have checked online continually looking to spend my credits (points). There is NEVER anything I want or need. Recently the company threatened to expire my points due to inactivity. I have asked repeatedly for a full cash refund, only to be told thats not possible. I want this over with, and not by me donating my money to a 7 million dollar a year company! Just send me a check, I go away easy!

  

  Business response

  09/27/2023

  Hi ****,

  I just sent you an email directly to address this situation.  We understand your frustration and want to do what we can to get you taken care of and happy with the result.  I've attached the email that I sent over for reference. 

  I look forward to hearing from you and getting you taken care of.  

  Have a great day!

  ***************** (Head of Customer Service)

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  on 9/27 they sent a second email stating they would refund my money. As long as I receive a check in a timely manner, I accept this.
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been attempting to cancel my account before I get charged. There is NO contact form where it says there should be online. When calling to contact them, the voicemail message plays over and over, but never actually takes you to the point where you can LEAVE a message. With no option to contact them or cancel online, feels like they are stealing money from you.

  

  Business response

  09/05/2023

  Hi *******,

  We apologize for any frustration that you've experienced.  In looking at our system, I see that you were able to get ahold of someone on our CS team and that your account was canceled on Aug. 31st which was the day you submitted this complaint within BBB.  If that is not the case, please don't hesitate to reach out to me and we'll be sure to get you taken care of.  

  We appreciate the opportunity and support.

  ***************** / Head of Customer Experience / ********************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩