ComplaintsforShort Par 4, LLC

• Initial Complaint

  05/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/22/2024 I tried calling the number they list to call to cancel. I called several times and it hangs up. I have tried from different numbers and still get hung up on after about 2 seconds. To cancel your subscription, please call us at ************ (email is NOT an option)

  

  Business response

  05/22/2023

  *****,

  We apologize for the issue regarding the phones.  I've inquired about this issue w/ our phone company to get this resolved in hopes that this doesn't happen to anyone else.  That being said, I see that you were able to speak w/ **** and get your account canceled as reqeusted.

  If there is anything else we can help with, please don't hesitate to reach out to me directly at ******************************.  All the best.

  ***************** - Head of Customer Experience

• Initial Complaint

  05/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received my first subscription box and was honestly pleasantly surprised besides the fact that one of the items was drastically too large. Even though the delivery was of good quality the fact that they knew my sizes but still were unable to fulfill my order accurately made me want to cancel my subscription as this was meant to be convenient not something that I would have to spend time correcting. It should be noted that my subscription was for the Executive - Athletic styles. Why I felt the need to file this complaint because I feel that their website and subscription set up is purposefully not user friendly and meant to trap you once you have subscribed. There is no convenient way to return items that they have made mistakes on and the only way to cancel your subscription is to call them at ************ which is difficult to locate on their website. In addition, I have attempted to call them at this number over a dozen times and after the robotic message of this call will be monitored, etc. I get disconnected. I feel that this business is solely out for their own benefit and that they are purposely trapping people into receiving anything that Shortpar4 wants to send and charging them at will. I have participated in multiple other online subscription based clothing/food delivery services and have never had such an awful time trying to get assistance. This needs to be changed as the way they currently do business by only route for correcting feels like canceling my cc'd that they have on file so that they no longer have my financial information to charge against my will. I will be following up with a call to the BBB as they need to be aware that they have a business acting maliciously in their mist.

  

  Business response

  05/23/2023

  ***,

  Thank you for your time on the phone and my apologies for interrupting your Vacation.  Per our conversation, we have fixed the phone issue that had a glitch, so that should not be happening to you or anyone else moving forward.  If you need anything else moving forward, feel free to reach out to me directly at ****************************** and I'll be more than happy to take care of your needes.

  Sorry again for this issue and we look forward to making your experience better moving forward.  

  ***************** (Head of Customer Experience)

• Initial Complaint

  05/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Amounts charged an excessive time period before items shipped (order received 33 days after charge)Inaccurate order fulfillment. By far most most expensive item was missing from last order yet showed as delivered. Company intentionally makes it EXTREMELY difficult to cancel subscription. You must go through numerous offers to keep the subscription before finally being given a phone number to cancel. Then you are subjected to excessively long hold times followed by call drops and there is no mechanism for online cancellation. Inability to cancel currently unshipped orders. Once I realized this product was primarily a scam, I tried to cancel my current order. The order was charge May 1st, not shipping til May 15th (please not above previous order took 33 days to arrive), yet they still could not cancel an order they ADMIT is not shipping for 11 days.

  

  Business response

  05/10/2023

  ******,

  We understand your issue and apologize for any frustration that we may have caused you.  I can see that your package didn't ship until well after the 15th which shouldn't have happened and on top of that, we didn't include the Hand Warmer which only adds to your frustration which is completely understandable. 

   This experience is not something that we want to provide and we will do everything in our power to make sure it doesn't happen again!!!

  I've reached out via email and also sent you a voicemail.  I'd love to connect w/ you to resolve this issue if there is anything outstanding we need to address.  Please don't hesitate to reach me at ****************************** or ************, so we can discuss any outstanding issues and I can rectify the situation.  

  I look forward to hearing from you and making things right!

  ***************** (Head of Customer Experience)

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a subscription from Short Par 4. My initial subscription box I received, I returned a few items back and my second order I returned all the items back. I was not satisfied with the products that I was sent so I canceled my subscription. I received credits which they call SP4 bucks that could be used on their website. I was not happy with that as a return policy. I called and spoke with a customer service representative and was told that they could not refund me to my credit card. I went on the website to look at items and the items seem to be of lower quality and I find out that the way to use the SP4 bucks is only in increments of $50 with a maximum $100 credit. So if I purchase something I am either losing credit because the amount is below the $50 or $100 threshold or I have to spend more money because I cannot use my complete credit. My current credit of ****** SP4 bucks equates to $168. But I cannot use the $168 in whole. I find this to be deceiving and not a good policy for a customer. I have other golf apparel subscriptions and none of them use this method of refund. I regret buying from Short Par 4. It has been a bad experience and would just like my credit card refunded.

  

  Business response

  05/10/2023

  We have communicated with **** directly and have taken care of his concern and everything is good to go and his issue has been resolved.  If there is anything else that needs to be addressed, **** can reach me at ******************************

  ***************** (Head of Customer Experience)

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been an off and on subscriber of Short Par 4 dating back to 2015. Back in late fall I contacted them to cancel my subscription. The quality of items started getting poor and I no longer needed what they were sending. When I contacted them they offered a reduce rate for one more month, then they would pause my subscription. This month the latest subscription came. It included golf shoes. Sadly I got golf shoes in the last subscription I had from them back in December. I have no need for two pair of shoes, they should have known this based on their records and supposedly boxes are tailored for me. I emailed them to cancel my subscription service and to return the items for a refund. They emailed promptly letting me know all sales are final and only a credit can be provided on returns that can be used in the Vault. The Vault looks to be their leftover items, very limited options, sizes and poor quality. Plus, they would charge me for shipping again. So, even if I get a credit I have no options to spend it. They do not allow you to use your credit in the regular part of their site. Overall, I feel they have not held up to their stated goal of providing personalized, styled, high quality things that were picked for mewhy would they send cheap items and another pair of shoes. Then if you are not satisfied they basically take your money since they will not provide a refund and give you poor options to spend your credit. Basically I am given less value for the money and the credit will never get spent. I should have cancelled long ago when the quality of items started going downhill. Now Im out $60

  

  Business response

  04/25/2023

  ****,

  Thank you for your feedback here and our apologies for your frustration here.  We can see where the issue is from your point of view and respect your opinion here.  

  Please understand that this has been our return process since the beginning of our business and our CS team was moving forward with the direction that they are instructed to.  If this was that big of a deal to you, it would have been much easier to ask to speak to a manager to resolve this issue than go through this process.  A manager would have been more than happy to come to a resolution with you to clear up your frustration as our goal is to provide a great customer experience and unfortunately, that was missed here.  

  That being said, we've gone in and refunded your account which you should have received an email notification about.  Please allow several business days for this to reflect in your account. 
  

  We are sorry to hear about your opinion of the shoes and our site.  Majority of golfers and our members have more than one pair of shoes and the biggest request from our membership is for us to send shoes out more than once a year, but we do understand that this doesn't mean everyone with you being one of them.  Feel free to gift the shoes to someone that might be interested in them or donate them.  They are very comfortable as the soles when you put them on have more cushion than most golf shoes. 

  If you need anything further, don't hesitate to email Tad, our Head of Customer Experience at ****************************** and he'll be more than happy to take care of you.  

  All the best,

  SP4 Team

  Customer response

  04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After years of not being able to use the points I received from previous orders due to the website not accepting the request I reached out to find out what the issue was. I talked to someone on the phone and when I said I wanted to cancel my membership the employee talked me into sticking with them and using my ****** points to get 50% off my shipments until ********* were used. After that conversation my account was cancelled after being ensured I was still a member and ********* will be used the way they were intended.

  

  Business response

  04/20/2023

  Hi ******,
  

  After looking into this, I think I can see what happened here.  I do see in the system, that made a note of the conversation we had with you in giving you credit for future orders (see attached screenshot).  I also see that you reached out to cancel via chat to cancel your account but we didn't hear back from you, so we went forward and canceled your account and unfortunately didn't tie your phone call conversation to the chat communication.  

  All that being said, I'll make sure that we reactivate your account and that you get the SP4 bucks applied to your upcoming charges as promised and then canceled after the SP4 Bucks run out. 

  I'll be following up via email with this same info, so there is an easier line of communication and you can reach out to me directly if there is anything you need.  Our apologies for the confusion here. 
  

  If there is anything you need, please don't hesitate to reach out to me.
  

  ***************** / Head of Customer Experience / ********************************************************

  Customer response

  04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order on March 25. Finally got my box on April 6. When I placed the order, they had a promotion running. It was an advertisement on ********* It listed to use the promo code when purchasing your first box subscription and you would receive a free pair of shoes. I believe the promo code was FREESHOES. So I signed up, paid the $99 and entered the promo code. The promo code applied to my order, so I know it was active and valid. I got my box yesterday and all that was in the package was a pair of shoes, a poker chip and a 3pk of mens socks. I then received an email to review my box and it said I shouldve gotten a fleece, a shirt and some sort of accessory as well. I did not receive any of those things. The issues I have :1- I didnt receive the box I paid for. 2- the promo listed free shoes and the when I was talking to the person on chat, she said that I got sent shoes instead of my box. So that promo was misleading from the start if the shoes werent free. I paid for a subscription box, not for shoes. 3- you advertise the box as guaranteed value of $220+. The shoes are only worth $130 if you buy them directly from Stroll so that doesnt even come close to the $220 value. I cant imagine a 3pk of mens socks costing $90. Ive attached a photo of the shoes directly from the manufacturer website. 4- I received mens socks. I am a woman and I have the magnolia box, which is supposed to be for womens accessories. 5- I am still owed the April subscription box or a refund of $99 to my card, as I havent received my sub box yet.

  

  Business response

  04/10/2023

  *****,

  Thank you for your time on the phone and apologies again for any confusion regarding what you received.  Per our conversation, I've put together another package that will ship out today via *** for the missing product that was supposed to be in your shipment.  Your *** tracking number is 1Z9A111X0397059970.

  If you have any questions or need anything else, please don't hesitate to ask.  My email is ******************************

  Have a great week! 

  ***************** (Head of Customer Service)

  Customer response

  04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Tad was quick to give me a call and resolve the issue and talk through why it happened. 
  

  He was very nice and resolved this quickly, which I appreciate. 
  Sincerely,
  
  *********************

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 23, 2023 Purchase was made from website the Short Par 4 for $154.95 for a set a junior golf clubs for my 5 year old son for a Easter present. I reached out to them on March 3, 2023 since I never received a email confirmation the sale went through or a tracking number. It was posted on my Paypal account as going through and I was charged. After not hearing back from the email I sent, I filed a claim through Paypal as not receiving the item. On March 6, I received through paypal a response " **** - Thank you for following up on this. In talking w/ the CS team, your order is being shipped today via **** If you have anything else I can assist with, please don't hesitate to reach out to me. Have a great day. Regards, *****************" and provided me tracking# 1Z9A111XYW96208017. When you track the package, it only comes up "Label Created" and final destination "**********, ** **". This is obviously a fraudulent label as I live in ************* and the tracking still shows only as "Label Created". I reached out to them again, bring up the issue with the tracking number, especially since they said it would be sent out a week ago, and still not heard back. I have all the conversations logged through paypal. I just want a answer on if the clubs were sent or if they will be. Easter is coming soon, and I can't disappoint my son who has been waiting 5 years for his first golf set.

  

  Business response

  03/10/2023

  ****,

  Our apologies for any issue here.  As communicated within PayPal to your most recent inquiry, this was missed by our fulfillment team and I accidently sent you the incorrect tracking number.  Our apologies for any confusion here.  As promised, I'll personally make sure that this is shipped out on Monday and will email you directly from my work email address so there is nothing missed within communication in PayPal or BBB. I'll be sure to have this shipment expedited to you.

  Don't hesitate to reach out to me personally at ****************************** if I can help with anything else.

  Apologies again for the miscommunication and delay here.

  Regards,

  *****************. 

  Customer response

  03/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I am not accepting any response until I am made right on the product. 
  
  Sincerely,
  
  **************

  

  Business response

  03/14/2023

  This rejection is understandable until we solve this issue.  

  I'm in communication via email w/ **** directly to solve this issue.  We unfortunately don't have the small clubs in stock and I have pulled medium clubs aside in case he wants to move forward w/ those.  In the meantime, we are trying to see if we can have our rep to send smalls directly to **** to solve this issue. 

  We will do everything within our control to make sure that **** is taken care of to avoid any further issues.

  *****************

  Customer response

  03/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: As of today, which I know Tad will be reaching out this week with a final response which I DID AGREE WITH, to see if we were able to obtain the small clubs for my son, or if the medium set is available instead. But like before, I don't want to accept the response without having a final resolution and clubs in my hands for my 5 year old. 
  
  Sincerely,
  
  **************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of purchase 10/3/2022.10/10/2022: was able to chat with **** at short par 4 who confirmed they would issue a one time special exception refund after not disclosing initially that all of their sales are final. Box was shipped back on 10/10/2022 and received by short par 4 on 10/19/2022. I have still not received a refund to my method of payment and am out $109.95 from this experience. Please do everything possible to stop this predatory business capitalizing on fine text and false advertisement to represent what consumers will receive. The fact they said they would refund me and never did so that I would have to follow up makes me want to be sick.

  

  Business response

  11/11/2022

  *******,

  Thank you for your message and our apologies regarding this issue.  I've reviewed your communication with **** and agree that our team completely dropped the ball on this and didn't follow through with what we said we would do.  I've gone into the system and refunded your account which you should have received a notification on and have attached a screenshot.

  We apologize for any confusion on the "fine print" you're referring to.  We clearly state everything in our FAQs on how our process works which includes returns, so I'm not completely sure where the disconnect is regarding this.  That being said, my contact information is below and I'd love to discuss this more with you regarding this disconnect so we can better our operation.

  Sorry again for this issue and if there is anything else we can do for you, please don't hesitate to ask.  Have a great weekend!

  ***************** ******************************* / ************)

  Customer response

  11/11/2022

   
  Better Business Bureau:
  
  

  Thank you for your help, this is my first time using the service and everything was great. Much appreciated.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a three month subscription gift card as a birthday gift for my son. Last week my credit card was billed for a second three month subscription. I made an any email inquiry and was told that the three month subscription automatically renews. I was further told that I should have known this and a random screenshot was forwarded when I asked for any proof that I had understood and excepted those terms. I cannot think of any circumstance when someone would purchase a gift card and expect that you would be sending the same gift card over and over again. They did cancel my subscription. Of course I purchased a gift card for a three month subscription. There should have been no subscription to cancel after three months. But they maintain that I am responsible for the second gift card. I have repeatedly asked that the gift card be canceled. They have refused. I am attaching the email confirmation that I received upon my initial and What any normal person would have considered only committed purchase.

  

  Business response

  11/09/2022

  Hi *****,

  I apologize for the confusion and inconvenience regarding the charge and communication w/ our CS team.  

  I've looked into this and can confirm that your account was refunded yesterday by our CS team.  I've attached a screenshot of what I'm seeing on my end.

  If there is anything else I can help with, please don't hesitate to reach out to me at ****************************** or ************.

  Thank you for your support.

  *****************

  Customer response

  11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩