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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Like many others that have submitted complaints, Im extremely frustrated by Short Par 4s refusal to give anything close to equal value for returns. I made multiple returns over the course of my subscription, which I ultimately cancelled due to this policy. For example, I contacted Short Par 4 to ask that they do not send me any more shorts, because the shorts I received were comically long, and they sent more shorts the following month. This wouldnt be a big deal if I could get my cash back, however the returns are converted to their own convoluted currency which can be applied in limited amounts only to other poor fitting items in their store. I complained that this was unfair, and I was told this is their policy. However, I see that others with the exact same complaint here have ultimately been refunded, and I would like the same treatment as those customers. There is no easy way on their website for me to review/upload the history of my returns, but hopefully it is easier for Short Par 4 to convert their ******** Bucks from my multiple returns to cash to make me whole, now that my subscription has been cancelled.
Business response
10/05/2022
Hi ****,
I've sent you an email from my work email (******************************) w/ the message below. Please let me know if you have time to talk as I would love to discuss this further w/ you.Hi ****,
I received your complaint on BBB and apologize for any inconvenience.
By any chance, do you have any time to jump on a call tomorrow or Friday regarding your issue? I'd love to talk more to get your issue resolved and get feedback from you regarding your overall experience, so we can better our operation.
Thank you for your time and I look forward to hearing from you.Regards,
*****************
Customer response
10/06/2022
Complaint: 18163796
I am rejecting this response because:I replied almost instantly with my availability for a call, but at this point we do not have anything scheduled so I do not consider this issue resolved yet.
Sincerely,
***********************Business response
10/06/2022
****,
I manage the ** team and was looking to connect to get clarity on your issue.
In looking at your communication w/ our ** team, I don't see anything stating you were available to jump on a call at any point. The only thing I'm seeing is the request for cash back versus SP4 Bucks and then the request to cancel.
That being said, I see that you were given ***** SP4 bucks on 8/9 & 9/2 for a total of ***** SP4 Bucks ($54). I'll go in and retract the SP4 bucks and refund your account accordingly for this amount which come from your August 1st charge. Please allow several business days for this to reflect in your account.
I would still love to jump on a call to discuss your issues further, so we can better our processes and your experience.
Sorry again for this issue and I hope that this makes things right on your end.
Regards,
***************** (******************************)
Customer response
10/12/2022
Complaint: 18163796
I am rejecting this response because: I believe it is incorrect to say that I was not willing to speak with customer service at any point. Also, I would add that none of this addresses my concerns that it took multiple efforts to obtain return postage, or to exclude items from my boxes.
Sincerely,
***********************Initial Complaint
06/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I subscribed to the companys box with a promo code on March 1, 2022 and received my first box for $33.42 which was just OK. I attempted to cancel and the company offered a discount on the next two months. I was billed $40.90 on April 1 and May 1. I received worse product each month and ultimately canceled in May. I returned my May box via their "Muligan Form" expecting an equal value credit to what I paid for the box. Turns out the gave me a credit of 3900 points which along with the points i earned for three subpar boxes netted me a $5 discount. I returned a glove (19.95 value) tshirt (19.95 value) and shorts (71.95 value). The $5 dollar discount amounts to a maximum of a 25% discount on the cheapest item (19.95) in their online store. If this was made apparent on the form I would've just kept the product. I believe this is an unethical business practice and not sustainable for the environment with the unnecessary shipping. I am seeking a fair return value to what I spent on the box or what the products are being resold for on their site.Business response
06/28/2022
Business Response /* (1000, 5, 2022/06/14) */ Contact Name and Title: Tad F., COO Contact Phone: ************ Contact Email: ***@shortpar4.com Hi ****! We are sorry to hear about this issue. I'm going to reach out to you directly to jump on a call w/ you to discuss this further and make this right. I look forward to connecting w/ you on this. Business Response /* (1000, 8, 2022/06/23) */ Hi ****, I reached out directly on June 14th following up on my message on here to get your issue resolved. Please feel free to contact me regarding this as I want to make sure to make this right on your end. You can reach me at ***@shortpar4.com. I look forward to hearing from you. Thanks, Tad Consumer Response /* (2000, 10, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, i used this service for a month, was satisfied with the first months box and completely unsatisfied with the second box. I sent an email requesting my membership to be canceled and i got an email back assuming it said my membership has been canceled. Didnt think id have to say much more than "cancel my membership please" and provided all my info. You "apparently" have to either cancel via "live chat" or send them a "text message." Now this is not something i do, i strictly do all my work via email. So the charged me again for the month of may and i finally got a hold of someone saying I requested a membership cancellation and they just said it was too late for this month and couldnt provide a refund. This a completely shaisty company looking to rob you of your money. DO NOT buy from this company. The money is not worth what they put in those boxes. Its a complete rip off and they have a customer service team that doesnt care.Business response
05/20/2022
Business Response /* (1000, 5, 2022/05/04) */ ****, We are sorry to hear about your dissatisfaction with your experience with Short Par 4. Per your cancelation request, our Customer Service team went through the proper process per your request which is also stated in our FAQs (https://shortpar4.helpdocs.io/article/0vmg6p8rhp-how-do-i-cancel-my-subscription). We understand and respect your opinion in that you may not be a fan of our cancellation policy. Just like you might have a different opinion on a speed limit while driving, there are still guidelines that have to be maintained because that's what is requested of us and this scenario is no different. We understand that in your opinion you don't feel like you should have to do this but this has been our process for the tenure of our business and we ask all of our existing members to go through the same process. There was no reason for you to bash and berate our Customer Service team for them doing their job. As requested, prior to your BBB complaint on 4/3, the CS team refunded your account on 4/2 (see attached screenshot). Please allow several business days for this to reflect in your account as it'll take some time for everything to process. Again, we apologize for the inconvenience and can confirm you've been refunded as requested. All the best.Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for a monthly box from Short Par 4. The first box I returned and they issued credits to my account. I returned the majority of a 2nd box and they issued more credits for shopping on their web site. I finally went to use the credits and went to the Ladies Vault on their site. At that time there were a few items to purchase. I went back again and there were 13 items to purchase. None of which I wanted. So I contacted their customer service and was told they only issue store credit and apologized for the limited items to use my store credit for. They said management would call me but they have never contacted me. I have gone online multiple times and at no time have they had even 15 items too choose from. This is why I asked for a full refund. There is not enough merchandise in the "Ladies" section to choose from. If they can not provide a full selection (as they do in the men's section) they need to refund my money. I have not used any of the store credit as I have found nothing to use the credit for. Asking for the full refund of two shipments of $104.95 each!Business response
03/04/2022
Business Response /* (1000, 5, 2022/03/01) */ Contact Name and Title: *** F., COO Contact Phone: ************ Contact Email: ***@shortpar4.com ********, First off, thank you for your support and willingness to try us out. We are sorry that we have missed the mark with the subscriptions that you received as well as the options on our eComm store. As requested, I've refunded your last two orders from October and November. I've attached a screenshot of the refunds and marked the screenshot accordingly and you should have received an email confirmation on this as well. Please allow several business days for this to reflect in your account. We hope this makes things right and hope to have another opportunity in earning your business in the future. All the best. Tad F. COO ***@shortpar4.com Consumer Response /* (2000, 7, 2022/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Tad. I like the concept of your subscription but it just does not work with that limited amount of items to use the credits for. If your Ladies section improves I would certainly try you out again. Thank youInitial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I return a complete box that was not worth the price. The company will only is credit for their merchandise and not a refund to my credit card. I will be canceling my subscription and contacting the credit card company.Business response
10/29/2021
Business Response /* (1000, 5, 2021/10/13) */ Contact Name and Title: Tad F., COO Contact Phone: XXXXXXXXXX Contact Email: ***@shortpar4.com *******, We are sorry to hear about your disappointment in what you received. As we state in our FAQ's, SP4 bucks are provided toward our online store or upcoming orders when returning product (https://shortpar4.helpdocs.io/article/1horc710zh-exchange-mulligan-process). That being said, I've instructed the CS team to refund your account as requested. We would love the opportunity to earn your business back. Feel free to let us know where we missed the boat with what you were expecting versus what you received. All the best! Tad F.
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