ComplaintsforChamps Sports Corporate Office

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I made a purchase using a PayPal account that had a previous address linked to it. Immediately after purchase, I noticed the error and went to either update to the current address or cancel entirely. Champs does not offer either of these options after an order is placed. Champs requests that you directly contact the shipper (after the product has been processed and shipped) and ask if they can redirect to the correct address. ***** (in this case) has a policy that directly states that they cannot change the address for the recipient and that the shipper must request this. This is completely contradicting what Champs encourages customers to do. So Champs continued to process and ship my order to the wrong address and has still not followed up after I have complained about what happened. There is little to no customer service methods to help or make this right.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a pair of shoes from Champs Sporting Goods on September 24, 2023, for $80.55. They were delivered on September 26, 2023. I was away at the time and picked up the item from my package office the following week. I intended to wear the shoes at the office exclusively. Within less than five total wears, the glue holding the sole to the shoe began to crack at the top of the right shoe. I contacted Champs on November 4, 2023, suspecting that the item's gluing was defective. I requested a replacement or refund for the product, and I was told to take the shoes to my local Champs store, which would then return the defective shoes to their warehouse. Upon arrival at the store, I was told the store was unable to accept the shoes. After spending over an hour on the phone with their customer service, I was told to mail the shoes directly to Champs with a pre-paid return label instead. I dropped them in the mail and within 48 hours, Champs returned them to my address. I returned from the Thanksgiving holiday to the same, defective shoes. Given that the shoes appeared uninspected and I was provided no rationale as to their return, I emailed Champs again, citing my frustration and indicating that the defective shoes were returned to me. The agent, via email, told me that they declined to replace the shoes and would not be able to provide me with any rationale as to why, as this is a "confidential" decision. The agent then further provided that their decision to reject the shoes was necessary to protect the company from customers seeking to take advantage of their "customer-focused" nature. Over a month has passed since initially contacting Champs, they have not corrected the defective shoes, and on top of that, they implied I was taking advantage of their company by complaining about the quality of their merchandise. I will accept a refund, repair, or replacement of the defective product to remedy this issue.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Champs issued a gift card for a partial refund of $40 from an order they let me buy but apparently was out of stock. I received the gift card on September 1st. I tried to used the gift card on 10/8 & it read insufficient balance. I called and spoke with a representative named ************** who could see I was issued the refund and then resent the exact same gift card to my email. I tried to use the gift card today, 10/9, and it still said insufficient. I called and spoke with a supervisor named ************** badge #*******. He flat out told me the gift card was used 9/27. I told him thats not possible. Im the only one who has access. He told me the gift card was used by someone with a different name using a different address and a different email address. Red flag after red flag for fraud. I asked could the order be canceled. He said the order was canceled and refunded back to the fraudster. Literally disclosed all of this info but I asked for the customers information to file a police report. He refused to give me the info. He admitted it looks like fraud but his hands are tied. I do believe *************************************** Issued a duplicate gift card and doesnt want to admit responsibility. Theres no way someone could have gotten my gift card #. To sign in my email I have to accept a push notification. So this complaint will be escalated as far up as I can take it. These major companies are stealing from consumers. I asked was the purchase even sent to a WI address and from that point on he could no longer answer questions.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had to return parts of two separate orders as I received faulty pairs of shoes. The order numbers were P7068534708346294272 and P7070874332699836416. I spoke to Champs via chat on their site before returning the items to inform them of this and I was told I would not be charged a return shipping fee. I requested a chat reference number, which was *******. Unfortunately, I was charged **** for each order despite being told I would not be. I contacted Champs and they said they could give me a $10 gift card. I do not want a gift card, I would like to have the two time $**** charge refunded as they told me I would be ***********.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my son a **** tech hoodie from Champs online on 6/24. It was delivered on 7/1, but I did not open the package until 8/9, because it was a birthday gift for my son and he snoops. He opened his gift, tried it on, it was skin tight, so I started a return thr following day. The website said I had until 8/18 to return it. A week or so later I received an email stating that my package was being returned to me because the hoodie was already worn?? He literally tried it on for 30 seconds. People in stores try clothing on for long periods of time. I called to speak with customer service, which was a waste of time. They insisted the item was USED, and then added on it was past the 45 day time frame to exchange it. It absolutely was not when it was shipped back to them. I spoke with a supervisor, who was extremely rude and didn't want to hear anything I said. Now I'm stuck with a $100 hoodie that my son can't even fit into. It seems like this is a common practice a Champs, accusing customers of returning used items from reading these complaints. You'd think a rich corporation could afford to honor returns/exchanges. This was my first purchase from Champs, and will definitely be my last. This is absolutely unacceptable!!

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the Champs sports located in the Mall of ****************** at ******************************************************************* on Friday July 28 2023 at 7:49pm. The posted closing time is 8pm but when I arrived the gate was closed but they were still customers inside. I asked a team member if I could come in because I knew what pairs of shoes I wanted and would be out prior to 8pm. She asked another team member who I am assuming was the shift leader to talk to me. This woman walked up and said I may not enter the store and I told her "Are you aware you are closing 11 minutes early?" She rudely responded yes and told me to leave. I have a business and have worked in customer service all my life and I feel if you post hours then the customer should be able to depend on you to be open during those hours and if there is an emergency and you need to close early that your team members are not rude to the customers. I want down to finish Line in the same mall and bought the shoe which totaled $445.20 and left there before 8pm. I was told that the store closing early and team members being rude to customers is a common problem at this location. I have bought many shoes and cloths there and never had a problem before, but I will not have anyone be rude to me because they are doing something wrong. I would guess that I use to spend $2200 to $3200 at this or other champs locations every year but I refuse to shop anywhere that I cant depend on them to be open when I go there and/or if they have rude obnoxious team members. I couldn't believe that she was so comfortable telling me to leave and that she was aware they were closing early. I can tell you that the people at Finish line were helpful and very happy to have my business. It upsets me that employees get away with this behavior and maybe that's why malls and retail stores are not doing well.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Today june 16,2023 i was going to return a shoe that is unsatisfactory and uncomfortable, but i realize that i was going to be charge $6.99 if i mail it, so i just decided to return it to champs store in here in woodbridge mall **. when i got to the store around 11:30am to 12pm the employee told me that she cant do it because it was purchase may 26, 2023. i told thats is right but i didnt get my delivery until june 3 2023 so i am still within the 45 days return policy period. then i said let me call champs phone customer rep and see if they can resolve the issue. i was on the phone for ************************************************************************************************************************************************************************** ************ learned just keep off buying from champs. not the customer service not the best return policy not the best experience. Other places got way better return policy better and better customer rep.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 29 at around 6:45pm I was threatened by an employee over at the Champs in ***** **, in *******************. The employees name is ****** and as I was walking around looking at sneakers, she came up to me & proceeded to threaten me to get out of the store or shell beat my a** I did not leave the store so she proceeded to call Security on me and not to start any drama I calmly walked out as she began harassing me and yelling at me which made a huge scene.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a pair of shoes in store at the ************** location which the shoes wasnt in stock so I had to get it delivered, the cashier never provided me with a receipt or confirmed my address with me. Delivery day I learn my order was sent back and noticed the zip code was entered incorrectly so I reached out to customer support the same day to where they made me wait long periods of time when I requested a redelivery where they told me the items available and then switched to it was sold out so I requested a refund after waiting another long period of time they told me they couldnt help me with that and to go to the store and once I mentioned again that they never gave me a receipt they made me wait again and switched their answer to they can give me a refund and when I asked about what changed they representative responded in a rude manner and so now its been a few days and I still havent received my refund

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a pair of **** tennis shoes online from Champ's. They did not fit so I returned them via the shipping label provided by Champ's. I mailed them back on **** and Champ's received them on ****. I called customer service today *********** to inquire about my refund. The representative read to me his speech and then I asked to be transferred to a supervisor. I spoke with **** who advised me that the warehouse is 12 days behind and since I decided to return my item by mail it was basically my fault that the refund will take an additional 12 days. I find this to be unacceptable service. Tracking for return: 1z3y406x9039887933 Order#:P7010278062147244032

  Business response

  02/07/2023

  The customer has disputed their charges with ******. Since they have started this process we cannot refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩