ComplaintsforClub Save LLC
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ill check my account on the 23rd and found out that club savers LLC took $31.95 out of my account. I did not authorize I dont know who they are. I tried to call and did not get no response. I would like my money return back into my account as soon as possible. Thank you.Business response
07/31/2023
Dear ***************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund, the $31.27 charge, will be refunded back to you, in form of a check. We will send this via check to the address provided: **********************************************************. This will arrive in next 7 to 10 business days.
Sincerely,
Customer Care
**************Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/9/23 Club Save LLC withdrew from my account $31.27. I did not authorize this service and have no idea how they got information on my bank account to make this withdrawal. I contacted Club Save and spoke to ***. She said she would cancel the service but could not refund the money. After asking to speak to a supervisor she reluctantly said they could mail a refund check. I do not expect that we will see this refund check. My concern is the connection Club Save has with ******** Services and that it appears if you sign up for that service they automatically without consent start charging for Club Save. This is fraudulent.Business response
06/13/2023
Dear *******************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at *************.
As for the refund; as spoken with supervisor, you will receive refund as agreed, refund has been already processed. As for the other services, they were canceled as well.
Sincerely,
Customer Care
**************Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Companies Names ******************** ******** Services LLC, and **** Services LLC Dates of withdrawals -- Started 9/27/2022 through June 5, 2023 Amounts -- ************* $29.95 per month for 10 months = $299.50 ******** Services LLC $34.99 per month for 9 months = $314.91 Club Save LLC $31.27 per month for 9 months = ****** I nor my husband have not authorized any of these charges. This came to my attention, as I have taken over our family accounts as he has been ill. I found the charges when going over our bank statements. I would like to receive a refund for these charges and I have not contacted the companies directly at this time.Business response
06/13/2023
Dear ***************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call ** at *************.
As for the refund, we will send the total $940.59 to the address provided: **********************************************************. This will be in form of a check, and will arrive in the next 10 business days.
Sincerely,
Customer Care
**************Customer response
06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
***********************************************************I will contact the BBB if I DO NOT receive a check by June 27, 2023******* I feel this matter is NOT closed until I receive the promised check.
***************************
Initial Complaint
06/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date: 6/6/2023, Amount *****, nothing, Account *******. I need this cancelled. I am getting tired of calling them to cancel this service that I do not want.Business response
06/28/2023
Dear ******,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions you may call us at ************.
Sincerely,
Customer Care
************Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************talked with club llc and they are to cancel the service.
Initial Complaint
06/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was just going through my bank account and noticed unauthorized charges from Clubsave LLC in the amount of $2.95 on 4/20/23 and $31.27 on 5/12/23. I also have a couple unauthorized charges from ******** Services LLC in the amounts of $3.49 on 4/12/23 and $34.99 on 5/9/23 and from ******************* LLC in the amounts of $4.95 on 4/18/23 and $29.95 on 5/5/23. Account numbers ************************- ******* ******** Services- ******* OnCall Health- ******* I was able to look up ******** Services LLC and OnCallHealth online and filled out a form to cancel but I can't find a way to cancle Clubsave. Please make sure all accounts are closed and refunded.Business response
06/04/2023
Dear ***********************,
As per your request your account has been canceled since 05/15/2023. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
Sincerely,
Customer Care
**************Initial Complaint
06/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband is 83 years old, he was give this number by a teller at PNC in error (or not). A few weeks later charges appeared on our bank account in the amount of $31 .27, ****, **** and **** all from different companies but originating from the original Club Save LLC. They are preying on elderly people who have no idea what they are trying to sell and are roping people into these programs that they don't need or want. Luckily we caught it in time and were able to cancel all of these in time. We want this company shut down. I am checking with the bank daily to making sure that no charges are being allowed to be made.Business response
06/04/2023
Dear *******************************,
As per your request your account has been canceled since 06/02/2023. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
Sincerely,
Customer Care
**************Initial Complaint
06/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
5/23/2023 Ck# ***** Balancing my checkbook and notice a check charge of *****. I dont know and have not made any communications that this was ok to charge my account. Need a refund ASAP.Business response
06/01/2023
Dear *******************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund, it will be sent via check, to the address provided: *********************************************************. You can expect it in the next 5 to 7 days.
Sincerely,
Customer Care
**************Initial Complaint
05/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I manage ***** year old Mother's finances and I've noticed 2 withdrawals from her checking account for ********************** for $2.95 and $31.27 respectively. My Mother suffers from memory loss and doesn't recall contacting this company. I would like the charges refunded and the account closed.Business response
05/23/2023
Dear *****************************,
As per your request ******************* account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call ** at **************.
As for the refunds. We will be issuing the complete refund for all charges for the 3 programs ($107.60), to your address: *******************************************************************, they should arrive in the next 5 to 7 days.
Sincerely,
Customer Care
*************Customer response
05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My mother passed away on April 15, 2023. I am her daughter and an authorized user on her checking account which is at ************* I'm ******* ******. I saw two suspicious withdrawals on her account this morning (May 4). This first one was from a company called ******** Services and was withdrawn on April 12. My mother was already ill and bedridden at this point. $34.99 was taken. (See supporting document). The second one was on April 19 (my mother was dead at this point) from a company called Club Save, which I found out is basically the same company. I spoke to *** both times I called their respective customer service phone numbers. ********************** withdrew $31.27. *** told me that she would cancel the accounts but that I was unable to get a refund. I then call ************* and told them what was going on. Now, I am waiting for the check to the Mortuary to clear so I can close her account. I should not be having to deal with people like this when I am grieving for my mother. What bothers me most is that her information is out there. I hope you can close these people down.Thank youBusiness response
05/19/2023
Dear *******************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call ** at **************.
As for the refund, it has been processed for $107.69, so you can receive it via mail in next 2 weeks. It will be sent to the address on file: *********************************************************************
Sincerely,
Customer Care
**************Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 5/1, I (****** ******) randomly lost $31.27 from my bank and was confused and found out that a random check was made without my authorization and it didn't even match up with my details and now i'm looking for a refund because this is not a service I wanted, nor authorized at all.Business response
05/19/2023
Dear ***** *****
As per your request the account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at ***** ********* All charges have been refunded.
Sincerely,
Customer Care
***** ********
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Contact Information
Customer Complaints Summary
58 total complaints in the last 3 years.
18 complaints closed in the last 12 months.