Reviews

I have been a customer of WCI for over 25 years and in the last mo th I have reported a problem about the trash collection. The service has not been taking all.of the household garbage. I called the company and they explained to.me that they are telling their workers to onlu pick up 3 items. They never told their customers that is their new policy I am seeking a new disposal service. I complained 3 times thru the internet before I called. I never received a response until I called.

I have been a customer with this company for at least 5 years, possibly longer, I don't remember. Even with prices increasing on everything I have always paid my bills, though sometimes late. In the worst cases, I have occasionally had my service terminated and had to pay a $25 reconnecting charge. I was behind recently and got a call about the bill late in September, then received a letter that same or the next day saying I needed to pay. I went online and made a payment, paying in full, the next day (only 1-2 days after the first letter) I received a notice my service was terminated. Thinking it was a mistake and since I paid in full everything seemed fine. Trash was still picked up 1-2 times per week and my recycling was as well for the next three weeks. Then, on Monday last week, the company came to take my trash and took my whole bin, destroying it in their garbage truck. No only is this a waste, but there was no other notice about my service, that I confirmed when I called was terminated (from three weeks earlier). Apparently this was over the $25 reconnect fee and there were no additional calls, requests, or any courtesy whatsoever after I was terminated. They refused to reconnect me without the fee, I let them know I didn't feel they were treating their customer kindly and due to the treatment asked that they waive the fee, they would not. I have now moved on to another company that appears to care about their customers. Keep this in mind if you are reading this and thinking about using this company.