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Business Profile

Garbage Removal

Waste Connections Of Florida, Inc. - Pinellas County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

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3 Customer Reviews

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  • Review from William B

    1 star

    11/04/2024

    I have been a customer of WCI for over 25 years and in the last mo th I have reported a problem about the trash collection. The service has not been taking all.of the household garbage. I called the company and they explained to.me that they are telling their workers to onlu pick up 3 items. They never told their customers that is their new policy I am seeking a new disposal service. I complained 3 times thru the internet before I called. I never received a response until I called.


  • Review from Eric O

    1 star

    10/30/2023

    I have been a customer with this company for at least 5 years, possibly longer, I don't remember. Even with prices increasing on everything I have always paid my bills, though sometimes late. In the worst cases, I have occasionally had my service terminated and had to pay a $25 reconnecting charge. I was behind recently and got a call about the bill late in September, then received a letter that same or the next day saying I needed to pay. I went online and made a payment, paying in full, the next day (only 1-2 days after the first letter) I received a notice my service was terminated. Thinking it was a mistake and since I paid in full everything seemed fine. Trash was still picked up 1-2 times per week and my recycling was as well for the next three weeks. Then, on Monday last week, the company came to take my trash and took my whole bin, destroying it in their garbage truck. No only is this a waste, but there was no other notice about my service, that I confirmed when I called was terminated (from three weeks earlier). Apparently this was over the $25 reconnect fee and there were no additional calls, requests, or any courtesy whatsoever after I was terminated. They refused to reconnect me without the fee, I let them know I didn't feel they were treating their customer kindly and due to the treatment asked that they waive the fee, they would not. I have now moved on to another company that appears to care about their customers. Keep this in mind if you are reading this and thinking about using this company.
  • Review from Cassandra D

    1 star

    10/09/2023

    HORRIBLE COMPANY. This fraudulent company is a PUBLIC HEALTH HAZARD. They consistently forget to pick up my trash. There is a ***** chance that they'll actually collect the cans. I wasted time speaking to various agents who assured me my trash would be collected. Yet again, the trash was not picked up. They will not answer the phone or emails now. They are extremely unprofessional and charge top dollar for their services with numerous hidden fees. I want a refund as I am not receiving the service I paid to receive. DO NOT USE THIS COMPANY !

    Waste Connections Of Florida, Inc. - Pinellas County Response

    10/19/2023

    I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix all issues.

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