Business Profile

Medical Equipment

Lincare Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,124 total complaints in the last 3 years.
284 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted numerous times to phone, as well as access on the Lincare website, and itemized bill for the most recent order of supplies for my CPAP machine. I received the shipment approximately 4 weeks ago, to the best of my recollection. latest attempt was today approximately one hour ago. As usual in the last three or four phone calls which I have placed to Lincare, I was on hold for quite a long time. This time it was for 30 minutes, and previous hold have been for at least **** minutes. Additionally, this morning I thought I might get faster service if I attempted to call on my landline in the office In addition to my mobile phone. As I had to leave the office for several minutes, I had to hang up the office phone after some 15 minutes of time on hold.
Business Response
Date: 11/02/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled the oxygen service for my mother in September and continue to get charged for oxygen and delivery. I have spoken to NUMEROUS customer service reps who have told me to disregard any bill that has been delivered. I followed suit with that recommendation only to find a $18.10 charge on my credit card bill on September 30, 2022. I tried to call the billing department earlier in the day only to be hung-up on. This is by far one of the worst companies I have ever had to deal with. The customer service is horrific and the billing department is just as bad.I want to make it very clear, I did not authorize this charge and per Linecare representatives ******* (September 6, 2022) & ********** (October 10, 2022) I should not have received any further charges as all oxygen items were picked up, all open invoices were paid and service was discontinued last month. I am requesting Linecare to refund the $18.10 immediately and provide a customer service credit for the countless hours I have had to spend on the phone with their representatives who clearly have no idea what they are doing.I have also contacted my credit card company and will be disputing the charge and marking it as fraudulent.
Business Response
Date: 10/20/2022
We found a name matching but the address/phone do not. Can you obtain an identifier-ID number, Date of Birth, etc, so we can be sure we have the right person?
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I first obtained my CPAP machine from them, I used a FSA credit card to make the initial payment. Lincare continues to charge this card and never sends me a bill to use to show evidence. I have tried waiting for the *** from my insurance, but the amounts charged dont seem to equate to the amount charged the **** I have tried multiple times to contact the local office and have given up.It is amazing how easy and friendly things were on the front end. Once I signed on and had the equipment.no luck getting in touch. All Id like to have are bills from Lincare that I can match up with what they actually charge my FSA credit card. I would prefer that they send me a bill to write my own check. This seems like an easy resolution, but no customer service makes all simple problems impossible to solve. I would like for Lincare to call and let me know exactly how I can reach them at my convenience. Please leave a message and then please answer when I call back. Simple courtesy. Thank you!
Business Response
Date: 10/20/2022
We have resolved the concern for this case and have mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two weeks ago, I received (for the 1st time) a 'past due' / sending to collections letter from Lincare stating that I owed $1,026.27 for 2.5 years of CPAP supplies. I thought this to be odd because my insurance, which Lincare has on file and has had it this entire time, would have been paying with a large portion of the costs, if not all of it. To further the matter, I can't even remember the last time that I received any supplies at all. Today (10/17/22) I received a letter from the law offices of ************************* stating that they are attempting to collect the debt. All of this is suspicious and doesn't make any sense whatsoever. I have tried reaching out to Lincare but it is like a bottomless pit of no answers, hold times, and frustration. The website only works half the time as well. This needs to be settled between Lincare and my health insurance provider. This is ridiculous.
Business Response
Date: 10/26/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried for over a year requesting this business to stop shipping me supplies and they are continuing to do so. I ship them back and they don't reimburse my insurance company or me they continue to bill, bill, **** me with no explanation of the charge on the bills they send. I called my insurance company today and asked them to deny any more claims coming from this business and they agreed with me. I tried calling LINCARE and got sent to another person which he said he didn't handle these matters that the first person I talked to should have taken care of it. He informed me to hang up and call back and tell them they need to be the one to put a stop to billing me for shipments I asked not to be shipped. Needless to say they are closed now and I got nothing resolved again same as it was a year ago when I called them. They took over $200.00 out of my checking account without authorization and never reimbursed me. This company is nothing but a rip off!!
Business Response
Date: 11/02/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was discharged home with an NG tube and Lincare dropped off a couple day supply at the hospital (6/10/22). We paid $380 and the rest of the supplies would arrive to our house within a couple days. The supplies never arrived and thank god our son no longer needed feeding support because we didnt have any supplies. We contacted lincare multiple times and we were reimbursed the money and they picked up the feeding pump. They stated our account would be closed. Lincare has continued to bill my health insurance and sending us bills for services that were never rendered. Service ended in June and theyre billing my health insurance twice a month despite me contacting them. This has occurred for ***** July, august, and September. I have never received a phone call back and have contacted numerous times. Lincare is abusing the health system and billing fraudulent invoices. I have contacted HQ and the local office.
Business Response
Date: 10/26/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare, **** continues to send my husband, *****************************, delinquent account bills when they have been told by both ******** and ******** for Life that he has no patient liability for payment. The total bill is paid by both ******** and ********. We have and continue to receive letters threatening collection action. My husband has rental CPAP equipment covered by both insurance plans. Lincare simply harasses the patient with letters while waiting on both ******** and ******** to pay them for small amounts like $59.87. Since Lincare knows they are reimbursed by ******** and ******** they should not continue to send us past due amount letters regularly. The number they include to reach them is futile for it will only direct you to a contact person if you have the name which is never included, it simply states Customer Pay Agent. We would appreciate any assistance to stop the delinquent account letters.Thank you in advance.****** and *****************************
Business Response
Date: 10/21/2022
We have resolved the complaint for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint on behalf of my mother. She has lung cancer, copd and pulmonary hypertension. I found out yesterday that she has been trying for months to find out what a bill was for thru Lincare. She was told they didn't know and couldn't give her an itemized bill. Lincare picked up a portable oxygen machine to repair or replace it a month or so ago. She was told she couldn't get it back until she paid the bill in question. She has used this company from many years with one insurance and never had a bill now with 2 insurances she has a bill. After 3-4 hours on the phone I found out what this bill was for, also that the insurance paid all but $1.31 of the charges this was after October 5th. The local store will not get that information until November 5th because their system only updates once a month. I attempted to pay the $1.31 however their system will only accept $2 for minimum payment which I paid the $2. I was told the local store would be notified by email and I could pick up the oxygen machine. Once I spoke with the store I was told the got the email however the couldn't and wouldn't release the equipment until they received notification from another department even though they received notification from the corporate office.
Customer Answer
Date: 10/13/2022
************************* i don't have an accountnumberthey alwaysaskedfor date of birth whichis 3-23-1954. They have the hippa form on file. I have spoken with multiple people with lincare, and they verified it before giving me details.
Business Response
Date: 10/17/2022
Can you obtain patient information-name and dob, so that we may investigate?
Business Response
Date: 10/19/2022
We have resolved the concern and sent a letter-this will take **** business days to arrive. Should you obtain the ****** I will be happy to forward it to you.
Customer Answer
Date: 10/20/2022

Complaint: 18202744

I am rejecting this response because: the company still has not released the portable oxygen machine. This is after the bill of $1.31 was paid which actually was $2. The person at the local store said they couldn't and wouldn't release it

Sincerely,

*************************
Business Response
Date: 10/20/2022
This was rejected prior to getting the letter with the resolution information. Please close this, the letter will arrive in **** business days advising them of the outcome. There is nothing further that can be done at this time.
Initial Complaint
Date:10/13/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2021, I got a CPAP from Lincare (or American HomePatient). I provided all the information they requested including the healthcare insurance. I was told that my monthly payment would be $20.13 for 13 months. I have been paying that amount as agreed. Last week, I logged into the Lincare website and found out my payment would be $550.15. I notified them that my insurance plan had changed and provided the required information, and the change was not processed. I can't afford it because I am unemployed. I called the billing department without success.Customer ID *********
Business Response
Date: 10/17/2022
We have resolved the complaint for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/17/2022

Complaint: 18204090

I am rejecting this response because: although the business allegedly resolved the complain, the balance of $550.15 is still being displayed on my Lincare account. I also provided a handwritten signed HIPAA form, which I uploaded above. If I do not receive any communication within the timeframe outlined on the response, I will return my equipment to American HomePatient to avoid being charged again in the near future.
Business Response
Date: 10/18/2022
The patient has rejected the response before the system could update. This is resolved and the ***** attached is invalid, missing signature and date. Please close this.
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I am enclosing a copy of the ***** form completed, signed and dated today, on the condition that I get a copy of the letter that was mailed to me, electronically, for my recordkeeping purposes, since the mail in my home address area is reliable. Once I get the letter, feel free to mark the issue as resolved and close the complaint. Thank you kindly.
Sincerely,

********************************* *******
Customer Answer
Date: 02/13/2023

Complaint: 18204090

I am rejecting this response because: For the second time, I am having issues with Lincare's billing practices. Last time I disputed a bill and I notified about my insurance plan change, it was settled. Now the history repeats itself. First I was charged $19.60, I was not able to pay for it since I was facing financial hardship, then the bills kept adding up until to a grand total of $253.99. I am out of *********** and can't afford that bill.

Sincerely,

********************************* *******
Business Response
Date: 02/14/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 02/15/2023
Please see attached resolution letter
Customer Answer
Date: 02/16/2023

Complaint: 18204090

I am rejecting this response because:
First of all, this is a response from a previous complaint submitted on October 2022 and it is not updated as of February 2023. Second, I am no longer with UHC, I switched to BCBSNC effective January 2023. Third, I am being billed $253.99 and not $55.19 I was not told whether my insurance plan covers the **** rental or not, I just submitted the information as requested by one of the associates from the *********** office. Fourth, if you need me to return the **** by the end of the month, let me know as soon as possible, there is a huge lack of communication and I could not be more disappointed.
Sincerely,

********************************* *******
Business Response
Date: 02/21/2023
Please see attached resolution letter
Business Response
Date: 02/22/2023
Please see attached resolution letter.
Customer Answer
Date: 02/22/2023

Complaint: 18204090

I am rejecting this response because:
Although the adjustment was made and you indicate me that the machine is no longer renting, you haven't asked me to return the machine to you if necessary.
Regarding the balance owed, I am unable to pay the full balance now, but I can make two or three payments until the balance is paid in full.
Please advise on how to proceed with the machine and if you can allow me to pay as my financial circumstances allow me to do so.

Sincerely,

********************************* *******
Business Response
Date: 02/24/2023
Please see attached resolution letter.
Customer Answer
Date: 02/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you,

********************************* *******
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a cpap from Lincare in Febuary 2022. I returned the equipment and all supplies they sent. They continue to bill me and I have spent a considerable amount of time trying to get this settled - they have not worked to correct their billing, filing with my insurance company and I want this resolved. Attached is a PDF with further explanation. This has been going on for almost 8.5 months now. Attached is an explanation of the events to date.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I heard from the business directly regarding my complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Lincare Inc. is NOT a BBB Accredited Business.