Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  644 W Lancashire Blvd Bella Vista, AR 72715-3027

• 

  Lincare, Inc.

  1975 Harrison St Batesville, AR 72501-7309

• 

  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

• 

  Lincare, Inc.

  520 W Gaines St Monticello, AR 71655-4638

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for **** machine with a 10 month lease term purchase required by our health care insurance company - ********** blue shield. The last payment was made for March 2022. Lincare is still incorrectly and dishonestly billing us, even after being notified by ********** and blue shield on a monthly basis that the lease purchase has been completed. Despite this, Lincare refuses to quit billing us, even today, we spent an hour on the phone trying to contact someone within their company, they make it impossible to actually make contact. Called the Lincare office in ************, **, where the **** was purchased - they refused to help out in any way and honestly do not care. We would like to get refunded on the overcharged amount, currently over 50 dollars, and have Lincare quit billing us monthly which is dishonestly taking money out of our **** of America account. At this point, this is simply theft and fraud - Lincare is taking money illegally. Many others have this same problem.

  Business Response

  Date: 08/30/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare has continuously caused billing errors through misinformation and incorrect action on their part. I was told I would be on a monthly autopay for my Cpap machine and supplies but did not have any payments come out for multiple months. Suddenly I received a past due notice dated 07/26/2022 for amounts larger than I was advised. I attempted to call and resolve the issue but Lincares customer service requires you to speak to their corporate billing department which averages hold times of 2-3 hours making it impossible to reach someone. I attempted to go through their website to resolve the issue but their website claims my account is not valid or in their system so I am unable to use their customer portal, which customer service was also unable to assist with. Suddenly on August 23, 2022, my bank account was charged for the full amount on their past due notice with no warning or authorization. If I was on automatic payments why was I past due to begin with and why weren't they taken out when they were initially due? I have received no answers or assistance and as of now I have no ability to get any help on these matters. I would like an explanation of the status of my billing and for the bills to be regulated instead of billing me random amounts at random times without warning or the ability to see the status of my account.

  Business Response

  Date: 09/07/2022

  We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

   

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17895745
  
  I am rejecting this response because: I have not received any contact from the company and still have no option to contact them directly. I attempted waiting on hold for over 2 hours and still no one answered and their website still claims the customer number they have provided does not exist. My issues have not been addressed at all and I have no option to address them myself or find the information I need. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/08/2022

  We are re-sending the letter for ******************** today. It was mailed originally 8/31/2022 and mail does take **** business days to arrive. 

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a **** machine from Lincare at ***** ********** in **** ****** on 12/28/21. I used it for three days, but couldn't sleep with it on, so I returned it on 1/10/22. After returning the ***** I still received replacement tubes for it in the mail the next month. Lincare is close to my home, so I went and dropped the stuff off there and asked them why I was getting this after I returned the ***** So they checked and said they had no record that I had returned the ***** and I filled out a form there stating that I had returned it on 1/10/22. In addition to the first month rental which I paid at the office when I first got the machine, I also received several other bills after returning the ***** which I also paid. Now, eight months after I have returned the ***** I just got another bill from Lincare for the rental of the machine for ******* and February of 2022. I already paid the rental for ******* when I got the ***** and I didn't even have it anymore in February. So, basically they are trying to double bill me, and bill me for time that I did not even have the ***** I am concerned about the billing practices at the **** ****** location, they seem shady or maybe just incompetent. I have also received a phone call from that Lincare office telling me that I owed money for some oxygen tanks, and I had to tell the guy that I never even had any oxygen tanks. Basically, I just don't ever want to hear from Lincare again, and I am not going to double pay the rental and pay for time that I did not have their equipment. Thank you for your time. I have uploaded a copy of the document that I signed and a Lincare representative signed at their office stating that I returned the **** on 1/9/2022, I think it was actually 1/10/2022 that I returned it, but it definitely shows that I did not have this equipment at the time they are trying to bill me for.*******,*****************************

  Customer Answer

  Date: 08/23/2022

  ***Document Attached***
  Here is the signed consent form you requested
  See Attachment/File: Consent form.jpg

  Business Response

  Date: 09/07/2022

  *see attached*

  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

  In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the *************************** and it has been advised that all charges after 1/10/22, have been adjusted off.  However, you have a remaining balance of $8.24 which are for charges from 12/2021. I would like to apologize for any inconvenience you may have experienced. If you have any questions, please contact the *************************** at **************.
  

  Again, thank you for taking the time to share your concerns with Lincare.  We appreciate hearing about your experience.  Your communication is appreciated and very valuable because it helps us improve the services and care we provide. 
  

   

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your assistance in resolving this.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the rental agreement for my equipment and have been harassed several times a month every month from Lincare claiming I still owe money. When I speak to the billing department, they confirm my account is paid and the equipment should be converted to a purchase. Speaking to the billing department has also revealed billing team notes claiming contact with me via phone calls that did not happen at all (stating they spoke to me and I said I would pay, neither of which were true). I've had several conversations with them at this point and 8 months later I'm still having this problem. Every person I speak with is somehow new to my account.

  Business Response

  Date: 09/07/2022

  We have resolved the concern for this patient and mailed a letter. Should you obtain the ****** I will be happy to forward it to you.
  

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting an oxygen concentrator machine from Lincare for my son to use for sleep apnea. Doctors determined that the machine was no longer required. The machine was returned to a Lincare employee from the ***************, *******, office during July of 2020. I was informed by the gentleman that a signature would not be required due to Covid-19 restrictions. I have received SEVERAL phone calls for the past two years regarding pick up for this equipment. I do NOT have it, I have NOT had it, and I want the phone calls to stop. It is harassment. This company is terrible and can't even keep track of their own equipment and employees.

  Business Response

  Date: 09/07/2022

  We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

   

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ( aged 8) is fed entirely by gastric tube. We have been ordering supplies from Lincare. At this point we have spent 8 weeks and more than 50 hours on the phone, in doctors offices, faxing forms, etc to try and resolve this. In June of 2022 we met with his doctor to change formula. We sent the prescription. Their local rep suggested a different formula. We submitted the prescription and were told it was incorrect. The doctor corrected it and it was faxed to them. Then they requested another correction and this was done and faxed to them. Then another correction. They finally said that they had the correct prescription but now could not let us order because they were unpaid by our insurance. I explained that we were on Medicaid and had been for over a year and that they had been provided that information and documentation. They acknowledged they had documentation for this, but refused to change to Medicaid as primary unless the previous insurance issued a denial of service. The previous insurance then issued a denial of service. They then said we could not order because they didn't have all the chart notes from a previous physician who has not seen our child since we switched to medicaid. They still refuse to provide services. At this point we are using medically unsafe supplies, expired formula, and struggling to keep our child from starving to death because they keep asking for more and more documentation and each time we provide it they change and ask for different documents. It has been 8 weeks. We are at our wits end.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 6, 2022/08/25) */ We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of December 4th 2021 my concentrator was supposed to have been paid off. I continue to recieve bills. I have tried for months contacting Lincare and they will never answer the phone. I have been on hold as long as 8 hrs at a time. I only owe ********************************* to over 800 now. I will pay the 200 when this is resovlved

  Business Response

  Date: 08/23/2022

  We have resolved the concern for this case and sent a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to resolve outstanding bill issue of a deceased father/01/19/21. LinCare (A ********) continues to bill my deceased father for a ****** provided while he was in hospital in 2020. LinCare retrieved the wheelchair in Fall of 2020. LinCare continues to bill him. I have called their customer service line, the phone number provided on bill, on several occasions and after waiting for 15 minutes I will hang up. Today thus far I have been on hold for 1 hour and ****************************************** There is no way to request assistance via their website. This is unacceptable. I have sent his death certificate to the company with a letter as well explaining these circumstances. How can someone reach them when their customer service department does not answer the phone calls? Really...over 1 1/2 hours. What company operates in this fashion?

  Business Response

  Date: 09/08/2022

  This was returned to ***** at the BBB 8/23/2022 for no information to locate the account of the deceased patient. We cannot assist without further identifying information such as a name, address, date of birth, etc.

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******** and I am filing this complaint against Lincare on behalf of my spouse **** ******** (2/29/44). Our insurance in 2010 was Medicare w/UHC supplement it changed 10/2021 to UHC Group Medicare Advantage PPO. 2010 **** had a sleep test wherein she qualified for a c-pap machine along with a concentrator. Lincare delivered the c-pap & concentrator on 8/17/2010. The last service Lincare performed on the concentrator was on 6/29/2017. Sometime after that date **** called for service and filter replacement. She was advised due to the age of the machine it was now patient owned and future service and filters were our responsibility. In 7/2022, we received a bill for our co-pay for the concentrator from Lincare for Oct & Nov of 2021 and ***, Feb, Mar & Apr of 2022. After several phone calls to UHC and Lincare's billing dept. (******), ****** advised that there is a different serial number from the original indicating a new concentrator. Billing needs service to correct error. On 8/11/22 I was finally able to contact Lincare's service (Christina) who told me that previously Medicare only allowed billing for 5? years and had there been ****'s signature on file she would have been grandfathered in with no billing; we never received any mailing needing her signature. Christina advised under their present contract with UHC the concentrator is now considered a rental unit and they could bill from now on. Christina told me info on new concentrator was in error but they would not notify their billing. Advised ****** that service would not send her info the concentrator was in error and she twice sent the info to her supervisor to call me as late as 8/11 with no call back. We have several pages of documentation regarding our dealings with Lincare. Hours on concentrator when delivered 4; current hours on concentrator on 8/16/2022 is XXXXX.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 6, 2022/08/23) */ We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you. Consumer Response /* (2000, 8, 2022/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) By their letter dated 8/23/2022, they have agreed with our position that the concentrator is patient owned and they should not be billing us. Therefore; they will not be billing us for the concentrator in the future.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPAP billing issue. Paid $250 so far for a CPAP that did not work and was returned to local office. Been seeking refund for last 6 months. **************** is horrible. Local office won't do anything. Refers me to ************ number ******************* On hold forever. Waited for an hour on hold twice. Had to give up first time. Second time got someone that started to look into it. They put me on hold and then disconnected. No call back. They have my phone number. I can't keep wasting time calling them.

  Customer Answer

  Date: 08/19/2022

  ***Document Attached***
  SIgned HIPPAA
  See Attachment/File: ****** HIPPAA.pdf

  Customer Answer

  Date: 08/29/2022

  ***Document Attached***
  Letter from Lincare and response letter from *********************** back to Lincare.
  
  Your local *******, ** office (cc'd) instructed me to hold onto the equipment issued until the
  correct new unit would be in stock and available. They said "it would be easier paper-work wise
  if I just did an exchange at that time". I followed their advice, trusting the new unit would
  become available within the promised 2-week timeframe. A month later I still had no new
  device as promised, and I returned the equipment. If you check the returned equipment (hours
  used) it will clearly show I did not use it.
  From February until now (6 months later) your local and corporate offices have not been on the
  same page with communication, and I'm the one paying for your lack of customer service. I
  finally called a competitor provider and received a new CPAP in less than one month with no
  issues.
  In all fairness, I am requesting Lincare refund me the remaining balance of $126.99 and cancel
  any and all insurance requests/dealings with my healthcare provider (Aetna), as no product or
  service was rendered.
  See Attachment/File: Lincare Letter *******.pdf

  Business Response

  Date: 09/08/2022

  The ***** received was not legible for the last name. We are unable to provide the response letter to the BBB without a legible disclosure. **************** was responded to via letter and the case has been resolved.

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17895674
  
  I am rejecting this response because no services were rendered. No product was ever received. Please read my full letter and respond to the issue of communication issues between your local office in *******, ** versus your corporate office. They clearly are not in communication and no one is owning this. Why couldn't you refund the deductible if no product or service was received by consumer? The insurance claim should be reversed and Aetna, my insurance provider, has been made aware of this as well. Kindly refund the balance.
  
  Sincerely,
  
  ***********************