Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2023 ***** Tahoe from Dimmitt Chevrolet in **********, ***, in November of 2023.I purchased the vehicle with additional warranty for around $73K. The price of the vehicle seemed low for the model and year, which prompted me to ask what is wrong with the car. The salesman assured me nothing and that it has not been in any accidents.After purchaisng the vehicle and taking it home I noticed there was a bullet hole on the sidepanel of the car. I brought the vehicle back to the dealership and asked them to fix the bullet hole. They charged me $1,000 to do so. I also asked them to vacuum the glass (that shattered from the bullet) that rattles in the panel of my *********** 15 months later, the roof of my car has damage that appered through the paint from the bad bondo job they (whoever fixed the car) did to fix where the bullet exited. Also, the dealership did not vacuum the glass in the panel as it still rattles.I reached out to the dealership to address this matter and they told me they are not going to fix the roof since it's been too long since I purchased the car.The cost to fix the damage on the roof is $1,200 and Dimmitt said they will not fix it, but I can trade in my vehicle and purchase another one.They lied to me from the very beginning by not disclosing the vehicle had damages (material facts) which could have affected my decision to buy the vehicle. Inspections of vehicles is part of their job duties. I'm certain the dealership knew the vehicle had damage or work done. I'm not asking Dimmitt for a new car I'm asking to make it right and for what is fair.

  Business Response

  Date: 02/07/2025

  I am sorry to hear about what is going on with the vehicle after it was repaired, we offer warranties on work that we do here at the dealership. I will review your file and reach out to the consumer directly to advise on if there is anything that can be done to remedy these concerns,

  *** *****

  General Manager

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22909421
  
  I am rejecting this response because when I was in the process of purchasing the vehicle I asked if there was anything wrong with the vehicle and the salesman pulled the Carfax report and said there were no issues. 
  

  So I bought the vehicle under the assumption there was nothing wrong with the vehicle.

  Then I found a bullet hole in frame of the back hatch. Next, I found the exit hole from the bullet in the roof of the vehicle.

  While it had been repaired it was a poor repair job. Paint is fading, not smooth and Im concerned it may start to rust.

  I spoke with ******** and she reviewed the Carfax and stated that there was in fact damage to the vehicle. So I was intentionally misled by ***** *. the salesman.

  i probably would not have purchased the vehicle if I was told the truth about the damage in the back and roof of the vehicle.

   

  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/15/2025

  Like I said before, if we had made repairs on this vehicle then it will be under warranty still. we do not warranty other ******** cosmetic work on a preowned vehicle. But if the defective repairs were ours, we will stand behind our work and make the necessary repairs.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please read the word document -****** at Dimmit communicated to me starting at 12/29. ************ messages, **** confirmed to me that the warranty did exist in text 1/7, I drove in to make the purchase because of this confirmation -In the business office with ******* was told warranty was no longer valid. She expressed her frustration that the salespeople rarely ever check this & mentioned she would be incredibly frustrated. I ended up purchasing an additional warranty for nearly $3,000. This warranty was almost forced upon me, as I went in that day because of the confirmation from the salesperson that the warranty was already there. Disappointed and not money I was planning to spend at that time, due to the salesperson stating the warranty was already existing. That is what got me into their location -1/7 I got into the car and noticed missing items in the car. I called and texted **** immediately. I began to suspect that the car did not look the same as the one I had seen before. The car had stripes and was missing items and accessories. I reviewed the video ****** had originally sent me and realized the cars did not match. I called the dealership on January 8th and was told someone would call me back, but no one did.-I called 1/9 The GM assistant ******* advised they do not add stripes to cars, add accessories or remove items from the cars. Called me back that day to say I could have these removed. -Spoke to **** on 1/9 who advised they would reach out to the previous owner about the accessories and try to find the parts at a salvage yard if needed, as the missing items were incredibly expensive. He understood the amount I also just paid to have the additional warranty added to my vehicle as I was falsely told it existed. He was very understanding and assured me they would rectify the situation -Nothing is resolved. Growing more concerned, I wondered if this was a bait and switch situation. Was this even the same car I had driven or seen in the video?

  Business Response

  Date: 01/18/2025

  I am still not sure what you are talking about here? You did buy a vehicle; it is the same one you saw and test drove, not sure where the confusion is. As far as the extended service contract (warranty) you have purchased, it is fully refundable if you do not want it, reach out to your finance manager and they will get it canceled and refunded to the lender if you financed the vehicle, it would not change your monthly payment but lower the loan amount. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22825094
  
  I am rejecting this response because:

  The photos in the original video I received do not match the car that was delivered. The warranty was stated in the text that this was still covered. I am aware I did not need to buy one, but it was advised that it had one, so in turn, I did need to buy one. This discrepancy is causing confusion.
  With that said, there are additional, more serious issues that have occurred. On Saturday, 1/18, alarming noises from the seatbelts began to chime throughout the car. These noises did not stop, regardless of whether every individual was buckled. Even when removing all passengers except the driver, the car did not stop alarming. I immediately removed my nieces from the car and called and spoke to the sales manager at ************* I advised him that I have three children under the age of 9 in my car, who are my nieces. Not only is the alarm distracting, but it also seems incredibly dangerous.
  Do we know if the airbags will deploy? Why is it not identifying individuals in the seat? Was there a significant collision in this car causing these issues and safety concerns? Something is very wrong with this vehicle. The sales manager advised he was not an attorney but he would not put the children back in the car. I advised him I would be calling my brother-in-law to come pick up my nieces.
  The sales manager advised that the service department was closed and I would need to call back Monday at 7:30 AM to request a loaner vehicle. Unfortunately, I was not able to drive or take care of my nieces due to the vehicle issues. Monday morning, I called to speak to ******* or **** ******* at 7:30 AM. They called me back around 8:30 AM. They advised they would have a loaner vehicle. As I arrived, the vehicle continued to alarm during the 30-plus minute drive to the dealership. The individual who took the car let me know that it indeed did not notice her in the seat either and it continued to alarm. I was provided a text notification of alignment needed as well as caution on the tires. I am currently unaware of the status of this vehicle, As they have taken this vehicle into their possession at ****** ***** on January 20th. They said potentially they would move to ****** Dealership But no update has been communicated. 
  Something is wrong with this car. The situation continues to worsen with the immense safety concerns.  From the initial photos of the car not matching to the items missing (center console, etc.), and now to the alarms, alignment issues, new tires, etc., we will see what else is found as issues. But the dealer needs to provide a resolution for everything that has been found.  Depending on if If this car is a lemon or has extensive damage that was not reported, I need to be provided with an actual resolution. It does not seem like proper testing was run on this car. Allowing this off the lot and putting people's lives in danger is incredibly serious.
  I hope these concerns are taking at the most serious level. As endangering my family is incredibly serious. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/21/2025

  We will not keep on going back and forth here, these allegations are simply not true. We advise you to stay in contact with the service department and your advisor, you will need to authorize work in order to keep the loaner vehicle based on what is and isn't covered under any available warranties you have. If not we will need the loaner back and your vehicle to be picked up.

  this will be our last communication here regarding this matter 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22825094
  
  I am rejecting this response because: I was aggressively spoken to and I asked for a quote on the list of issues and the cost to resolve them in less than 100 miles driven since purchase.. I am still waiting on the dealership to confirm what you are doing. And if you all will be fixing the recall that is listed on ****** as well, I have currently not heard back on this. This messaging again is aggressive. And you all have yet to provide much of any resolution. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/22/2025

  We always are providing responses to your questions and concerns just if they aren't what you want to hear you keep on accusing us of wrongdoing. I will state again, if your concerns are covered under any kind of warranty they will be handled as long as you communicate with your service advisor, if they are not, we will not be doing any kind of work prior to disclosing to you the proper cost you will be charged to do so if that is what you choose to do. please stay in touch with the service **** and advisor. 

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22825094
  
  I am rejecting this response because:
  
  I am still awaiting a response from **** and ******* on the missing center console. They were working with salvage yards to find this missing part of my vehicle.

  As well as awaiting service manager to call back for the safety issue, as the warranty company was able to provide that this part in question is covered. ****** at Dimmit said I could pay you all and I could submit a claim. Per the warranty company that is not how it works. But it is covered. And dammit, well have to submit the claim and get the process started. It cannot be done by the individual but is done by you all.Hoping to hear back for you all to submit the claim.

  Hope this, and the replacement part are done quicklySincerely,

  
  ****** *****

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  drop off date 12/4/2024 I went to get my new 2023 ***** serviced at the dealership (Dimmitt Chevrolet Clearwater) at 17K miles due to oil life 30% alert and 2 recall alerts. I was told it would cost me about $450 + additional parts if any. However, when I went to collect my vehicle (the next day) the bill was $546.95 and I saw the following items over-n-above oil/filter change, cabin filter change and the recall fixes. While I totally get that the oil+filter change and cabin air filter change are necessary, I don't believe the below are "required" or recommended by Chevrolet GM Car company for a new vehicle that was purchased from this very same dealership just a year ago. (just doesn't make any sense whatsoever - I have owned & maintained cars for over 2 decades). I want my money back. (see attached invoice) ************** (1) BG ETHANOL TREATMENT KIT TO VEHICLE 41.94 + 8.01 = 49.95 (2) BGOIL PERFORM BG MOA DEPOSIT CONTROL OIL ADDITIVE - 21.27 + 8.68 = 29.95 (3) ADD 44K FUEL CLEANER 29.95+5 = 34.95 (4) PERFORM AIR INDUCTION SERVICE - KIT#**** - 81.16 + 83.79 = 164.95 (5) PERFORM BG ENGINE PERFORMANCE RESTORATION (EPR) SERVICE - 29.95 + 5 = 34.95 *************** Total excess items : $314.75 + tax n fees + cc charges at 3% *************** They hadn't performed the tire rotation (which was due for 15K miles). I asked for the printed copy of the inspection report. It didn't show any item as needing attn (see attached inspection report). However, I was advised that the wheel alignment be done (which I declined). The inspection report doesn't mention such recommendation for wheel alignment (was only recommended verbally over the phone). I am unable to trust this dealership any further. ******* I went on to their website to lodge a complaint, but the online chat took my number and email but did not provide a means to log the complaint.

  Business Response

  Date: 12/20/2024

  After reviewing all the documents from this visit we can see that at before any work was performed that the Service Advisor reviewed the recommended services with the owner before doing any work. The customer was given the options and an opportunity to ask questions about what would be done and agreed to all the recommended services. I do however see that the amount the customer approved was less than what he paid. This was likely because it was not explained to the customer that the amount he signed for excluded sales tax and some shop supplies that we charge. Because of this I will be happy to refund the customer for the difference from what was approved and paid but could not offer more because the work has already been done.

  Customer Answer

  Date: 12/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Apparently the "explanation of services provided" was only a verbal list of items that the dealership intends to perform on my vehicle and specified the estimates of likely charges while just asking me to sign on a handheld device displaying a big box for me to sign. It did not list the itemized services dealership intended to perform. Too sneaky and such response to genuine customer complaints only goes to show how much you value our business (or don't). 

  In addition, I have come to realize that the primary cause of my visit (which was to address the manufacturer recalls) still shows as open / in-complete per the system report in MyChevrolet. Basically, feels like all was a waste of my time and money for no tangibles. Now I have to look up another service center to get the recalls addressed. 
  

  Please refund the excess charged over the agreed estimates immediately

  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 01/07/2025

  The customer was in fact shown the attached list of services and given the option to select if he wanted anything to be completed. You can clearly see the customers signature at the bottom next to an amount that was approved. This is all done at the time of write up before we begin any services. This is also the same number I referenced in previous replies when determining how much of a refund the customer was entitled to.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 GMC Acadia at Dimmit Chevrolet on 11/16/2024 for $29319.39. I spent $999 for the ************************************* agreement, including "interior and exterior protection". I noticed a tear in the steering wheel as I left the dealership with the car and followed up with the salesperson, ****** ******, the same evening with a photo for replacing the steering wheel. He explained that generally there is nothing that he can do once it leaves the dealership. I also purchased an extended warranty for 6 months of bumper-to-bumper service for an additional $904. When they gave me the car keys, ****** ****** told me that the floor mats were missing and that they would order the parts and let me know when they were available for pickup. He said he would text me his phone numbers so I could follow up on the floor mats. He texted me the numbers ************, and ************ cell. Upon corresponding via email the salesperson fails to give me a process to retrieve the floor mats or replace the steering wheel. For these reasons, I am filing a complaint. I have included photos of the missing floor mats, steering wheel damage, purchase agreements for the car, and the service packages.

  Business Response

  Date: 11/18/2024

  Thank you for reaching out, if the Dimmitt shield policy you purchased covers the damages, you just need to make an appointment with the service **** where they can call and get it scheduled. Any other "promises" should be in writing, so if you can provide documentation for anything that was "promised" to you we will gladly handle it. ...you have purchased a pre-owned vehicle and floor mats aren't a guarantee on preowned vehicles. Again, we provide written owe" to anything that we promise, if you have the docs, please email them. The "Dimmitt auto shield" is a policy that needs to be called and see if the damages are covered or not, this is not something Dimmitt Chevrolet is responsible for. reach out to the service **** and schedule and Apt. 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Dimmitt Chevrolet on 06//21/24. As of 07/22/24 I had not received any billing statement or payment book. I went into the dealership and made a credit card payment there for $363.75 which I was told by *************************** finance manager they could collect the payment from me and forward it to the bank. I was never even told the name of the bank. This week I received phone calls from *********** stating they never received my payment. I don't know what Dimmitt Chevrolet did with my $363.75 and they cannot account for it. ***************************, another finance manager accused the bank of taking the first payment out of the proceeds of the sale of the vehicle, which the bank denied and which I have never heard of a bank doing. Every time I call Dimmitt they just tell me they're on the phone with the bank. No one knows where my money is. They pocketed my money. There is something shady going on at that dealership. I spoke with ************************* and ******************* at Valley Bank bank They stated that they do not take credit card payments so the bank would never have accepted a credit card payment. And Dimmitt never contacted me. If the bank had taken the first payment out of the proceeds of the sale then the dealership should have contacted me for reimbursement which they never did I want my money back and I want the finance managers involved fired for lying to me and misrepresentation

  Business Response

  Date: 08/08/2024

  The lender had lost contract, customer had insisted on making 1st payment, once contract was found and funded we refunded the amount. see attached proof.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a disappointment in the whole buying experience on the 2023 Jeep Gladiator I purchased from Dimmitt Chevrolet. (May 31, 2024)To begin with I signed the paperwork on Friday May 31st to get it done by EOM and was told the inspection was not completed but rest assured that any issues would be taken care of. Was told it could take a few days to complete. Monday June 3rd was contacted and informed parts needed to be ordered and would get in Thursday and could pickup the Jeep on Friday June 7th. Not ideal but lets wait a few days to make sure everything is ok. Friday I get a call from ***** who I worked with in sales that it was ready for pickup. *waited a week but excited to finally pick it up. Get to the dealership and handed the key. I looked at the back tire and asked whats up with this? The thread was so low and there was a nail in it. In fact ***** took picture of nail when he took back over to service and they pulled it out. Said it passed inspection. Could not believe it but hopped in the Jeep to drive away. 5 minutes I finally take possession of the Jeep June 12th! Twelve days after purchase. A day later the check gas cap light comes on and I schedule an appointment at SunCoast Jeep to have them take a look at it since its a Jeep and the issues had at Dimmitt. The first thing they inform me of is that the back 2 tires are dry rotted and need to be replaced. I asked if they would sell a vehicle with those tires on and they informed me they would have replaced them before offering the vehicle for sale. I would expect Dimmitt to do the right thing and replace the tires. The tires are from 2017 and dry rotted and the Jeep is only a 2023 with 13k miles on it. The salesman ***** said he spoke with *** and could do a couple hundred dollar credit for tires. That is a joke, and clearly cutting corners. Placing customer safety ahead of money. Clearly there are issues with concern for customer safety.

  Business Response

  Date: 06/18/2024

  We are sorry and understand your frustration, unfortunately, mechanical breakdowns happen due to unforeseen reasons all the time, we tried to accommodate you every time it happened to the best of our ability. As far as the tires are concerned, they passed our required dealership mechanical inspection, and the vehicle was deemed safe to retail. The $ offered was as a courtesy for your troubles, feel free to accept this gesture of goodwill if you choose to. If not, we understand and again sorry. 

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $100 REFUNDABLE deposit for an electric Cheverolet blazer on July 19th, 2022, to be picked up at Dimmit Cheverolet. I canceled my order on August 2, 2023. I have NOT received the check for my refund from ****** Chevrolet in ********** *******. ***** from Chevrolet EV Concierge has contacted me 6 times in the last 90 days to check on the status of my refund from Dimmit which has not been issued by the dealer. ***** has stated she has contacted the dealer multiple times and has been unable to get resolution. I started calling the dealer October 16th, 2023, and have not had my calls returned. I'm simply trying to get my $100 deposit back that clearly states its 100% refundable. The dealer has either decided they are not going to refund the money and hope I go away, or they simply don't have the $100. I need assistance with this matter.

  Business Response

  Date: 10/26/2023

  Thank you for reaching out, we have tried refunding the credit card but were unsuccessful, we will be issuing a check today and it will be mailed out, have the customer reach out to ********************* for any additional concerns. 

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20781674
  
  I am rejecting this response because:  The dealership never had my credit card to credit.  The refund was always supposed to be a check per the ***** EV representative.   The ***** representative has asked for a check several times and nobody has been in contact with them - I have the emails saved stating this.   I wont accept the dealerships response until I receive the check and the money clears based on them being evasive in the past with the ***** EV rep and myself 
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 10/27/2023

  Let us know how else we can help, the check is in the mail like previously stated. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My make and model of truck has known issues with the *** system. There have many technical bulletins about the issue. I towed my truck to Dimmitt as they were the nearest ***** dealer to where I broke down. I expressed that I wanted to fix what had broken so my truck would be drivable. They told me I needed spark plugs, wires, and a battery. I knew my battery was on its last leg so I agreed. Told my family mechanic what they were doing and he said that there was no way a fouled plug was causing the sound and issue my truck was having. They get done and put the truck back together and suddenly they know the exact problem and the $800 I had just spent on plugs and wires was all for the 1 or 2 plugs fouled by the *** issue. I was told that would be $4400 so I asked for it in writing. They sent me a bill totaling almost 7k to do what they say i needed. Now I'm curious so I call my local ***** dealership who quotes me way less for the same work. Called another dealership and it's the same thing. Both knew what the issue was as soon as I described it. Family mechanic had done some research. My particular problem is so common that the dealerships can only source enough parts for warranty. Took us three days and finally find the parts. It is going to cost less than half what they quoted. I was lectured about how $175 per hour is the cheapest I'd find and how they were the best qualified guys around. They had the shop lead working on my truck etc. How is that the case but a diesel mechanic could figure it out over the phone? It would seem that they were going to fix one thing at a time and put the truck back together just to get the most money they could. It was going to be so costly I asked for a trade in quote and they came in 4-7k lower than the other dealerships. They tacked on ****************** that I didn't need fixed. It's sad that they ignore known issues to bleed dry customers funds. ******** care avoids me at all costs. Misdiagnosis isn't my responsibility.

  Business Response

  Date: 06/23/2023

  Good day.
  When this vehicle arrived to our dealership it had a check engine light on an a code set of P0300 Engine Misfire Detected. And the vehicle ran rough.
  When we get codes set like this we refer to the ************** ** (Service Information) for proper diagnostic procedures. Even the bulleting the customer is referring to states at the very top, If ** diagnosis does not isolate the cause of this concern,technicians should inspect for valve operation.
  We followed ** Diagnosis steps first and then go to bulletins when ** does not lead us to a resolution. The ** diagnosis for code P0300 has you check plugs and wires by step #4. We found bad parts, so we obtained approval to replace the plugs and wires before continuing on. After replacing the plugs the engine was actually running normally so the tech took it on a test drive and this is when he found that the *** lifter on #6 cylinder was malfunctioning and would need to be replaced.
  The technician did everything right by following this ** diagnosis process that GM gives to us so that diagnosis is done right. We dont just ****** bulletins and start repairing cars. That would lead to even more problems and more unhappy customers.
  I understand from the customersperspective how spending money only to find out there are more problems that must be addressed can be but there is a right and a wrong way to diagnosis vehicles and we do it the right way. Anyone over the phone can tell you we did something wrong and they would have done it differently but they did not have the car in the shop with a failed spark plug that needed to be replaced. We did.

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20171902
  
  I am rejecting this response because: so you charge obverse 800 Dollars to change all the plugs and wires when one was fouled? You couldn't switch out the bad plug and the it for a rip to see if that was the issue? The plugs are not particularly inaccessible and the odds are low that it needed new wires. What would you have done about the torn up cam shaft? Switch out the faulty DOD lifters and the **** manifold, put it back together with a torn up cam shaft so I bring it back again when it's running terribly? Or put it back together, charge for the lifter and manifold work and when it throws another code charge me to explore further. I asked the tech to get me back on the road. If the work was done in good faith, the fouled plug would have been switched out and further diagnosis would be performed. Taking the most expensive route doesn't make the work thorough it makes it predatory. I mentioned the wildly high labor and was told ******************************* the area and the techs are the best. Both are now obviously false. The fact that I have not been called or emailed back about any of this is absurd. The only thing Dimmitt has answered is a bad review and this complaint. The techs wouldn't need ****** to know a loud ticking wasn't from a spark plug. I made a mistake trusting Dimmitt with a vehicle that is my livelihood. Paying 800 for 90 dollars in parts and a half hour to an hour of labor is my mistake I guess?

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/20/23 I received a call from Dimmit Chevrolet about my interest in a 2019 ***** Spark, with just over ****** miles, what was listed at just under $13,000 listing price to the public. With my salesmen ****, I test drove the car, no problems. At this point I've decided to sit down with **** and begin talking financing terms, because in a few weeks I'll be starting a job that requires a vehicle. So it's imperative I get something beforehand. After about 25 minutes or so of speaking with **** we come to a financed price of $17,000 which I signed my approval for on a simple agreement piece of paper that showed what I was signing for (provided by **** directly) with line item cost for the vehicle. Note, this wasn't the official loan terms, just the initial agreement to get things started. Then I was taken to the finance *******************. This is where my problem begins. I was told the following by ***, that I was financing what was still considered by GM, as a NEW VEHICLE, because it had only so many miles. **** it is still covered under warranty with ****** powertrain warranty. Both are not true, and are not on my contract. It is used, and no ****** mile warranty to be found. Mind you this was my FIRST time in a car buying experience from a dealership. So I wasn't ready for what happened next. After talking briefly with *** about his personal life and memories of his family outings in Virginia, he swindled me into a monthly billing of $393.34 for 72 months. For a grand total financed of $28,320.48 including *****% apr. I took his offer for granted, believing that this payment was equal to my initial offer of $17,000 + interest. I was dead wrong. And *** had no interest in clarifying that. In summary, a 2019 ***** Spark brand new has an MSRP of $13,320, I am paying $28,320 in 2023. Unless they are willing renegotiate before my first payment on 03/22/23. My trust in dealerships has gone out the window, and my faith in GM to pick respectable dealers completely lost.

  Business Response

  Date: 03/01/2023

  We are more then happy to discuss this purchase in person with ***'s supervisor *****************************. the pictures attached we have reviewed are the retail sales agreement and nothing seems out of order with it.  please contact the business office at your earliest convenience to schedule a meeting. thanks 

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After calling the number provided I set up an appointment, and had my original contract nullified and replaced with an interest rate of nearly half the original offer. This along with the subtraction of my unwanted service warranty that I wasn't fully aware of. These changes were enough. 
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 ***** Colorado. The power steering went out on it. Upon inspection by ********** they found an outstanding *** / Recall for 2015 ***** Colorados for power steering. Based on the *** and certified dealership mechanics they recognized the symptoms and the part that failed are 100% aligned with the problem in the recall. The recall recalled over ****** ***** Colorado's (2015) and over ******* vehicles of similar models from ***** and GMC. They are saying my VIN number isn't on the recall list - but my problem matches the other ******+ same make and model vehicle as mine with the exact same symptoms let alone the over ******* vehicles recalled by this! Dimmitt Chevrolet refuses to fix the part under recall! This complaint should also be filed against Chevrolet/GMC national as well.

  Business Response

  Date: 02/20/2023

  Good day,

  
  Mr ********************************* is not an existing customer of ********************** and the vehicle had never been in our dealership for any service so I had to call him to get his VIN to look up any information. I spoke to him and verified that his vehicle was not effected by this recall. Mt ********* would need to address this concern with *************** The privately owned dealership play no part in dertemining when a recall is released or what vehicles are to be included in the recall. As much as I can understand his fustration there is nothning a dealership can do to get his vehicle included in the recall. I suppled the customer with a number for ******************** to allow him to speak to the manufacturer to see if there is anything they can do to assist.

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19412733
  
  I am rejecting this response because:
  

  While my vehicle has not been in their shop, I spoke directly with a service manager and provided my make, model, year, VIN and the ***************** Bulletin that points directly to this exact issue in ****** vehicles matching my make, model and year vehicle. It also matches the exact part that went bad and the exact symptoms of the problem.  At which time I was told I had to write a letter and send via US Mail to GM and provided an address.  I asked for a phone number, or online form where I could request service and was told there was absolutely nothing like that available with GM. This power steering problem matching the recall of ****** matching vehicles and ******* total vehicles is not a coincidence.   

  An appropriate or "Better" customer service of a major company like ********************** would be to use their resources to work with GM to get this issues resolved appropriately.  

  While I agree this is mostly a GM issue, I disagree that Dimmitt Chevrolet cannot do anything to help resolve it.  Dimmitt Chevrolet is a million dollar business based almost completely offering GM products thar are being sold to consumers that expect thise vehicles to be free of dangerous manufacture defects.  Escalating this obvious clerical error on my VIN number to help provide a GM vehicle owner quality customer service would be expected.  Finger pointing to the parent company and giving zero effort to help resolve an obvious safety issue in one of the vehicles they make their money selling is bad customer service. 

  Note:  the vehicle was originally bought from their dealership.

  Sincerely,
  
  *********************************