ComplaintsforDimmitt Chevrolet, Inc.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  What a disappointment in the whole buying experience on the 2023 Jeep Gladiator I purchased from Dimmitt Chevrolet. (May 31, 2024)To begin with I signed the paperwork on Friday May 31st to get it done by EOM and was told the inspection was not completed but rest assured that any issues would be taken care of. Was told it could take a few days to complete. Monday June 3rd was contacted and informed parts needed to be ordered and would get in Thursday and could pickup the Jeep on Friday June 7th. Not ideal but lets wait a few days to make sure everything is ok. Friday I get a call from ***** who I worked with in sales that it was ready for pickup. *waited a week but excited to finally pick it up. Get to the dealership and handed the key. I looked at the back tire and asked whats up with this? The thread was so low and there was a nail in it. In fact ***** took picture of nail when he took back over to service and they pulled it out. Said it passed inspection. Could not believe it but hopped in the Jeep to drive away. 5 minutes I finally take possession of the Jeep June 12th! Twelve days after purchase. A day later the check gas cap light comes on and I schedule an appointment at SunCoast Jeep to have them take a look at it since its a Jeep and the issues had at Dimmitt. The first thing they inform me of is that the back 2 tires are dry rotted and need to be replaced. I asked if they would sell a vehicle with those tires on and they informed me they would have replaced them before offering the vehicle for sale. I would expect Dimmitt to do the right thing and replace the tires. The tires are from 2017 and dry rotted and the Jeep is only a 2023 with 13k miles on it. The salesman ***** said he spoke with *** and could do a couple hundred dollar credit for tires. That is a joke, and clearly cutting corners. Placing customer safety ahead of money. Clearly there are issues with concern for customer safety.

  Business response

  06/18/2024

  We are sorry and understand your frustration, unfortunately, mechanical breakdowns happen due to unforeseen reasons all the time, we tried to accommodate you every time it happened to the best of our ability. As far as the tires are concerned, they passed our required dealership mechanical inspection, and the vehicle was deemed safe to retail. The $ offered was as a courtesy for your troubles, feel free to accept this gesture of goodwill if you choose to. If not, we understand and again sorry. 

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed a $100 REFUNDABLE deposit for an electric Cheverolet blazer on July 19th, 2022, to be picked up at Dimmit Cheverolet. I canceled my order on August 2, 2023. I have NOT received the check for my refund from ****** Chevrolet in ********** *******. ***** from Chevrolet EV Concierge has contacted me 6 times in the last 90 days to check on the status of my refund from Dimmit which has not been issued by the dealer. ***** has stated she has contacted the dealer multiple times and has been unable to get resolution. I started calling the dealer October 16th, 2023, and have not had my calls returned. I'm simply trying to get my $100 deposit back that clearly states its 100% refundable. The dealer has either decided they are not going to refund the money and hope I go away, or they simply don't have the $100. I need assistance with this matter.

  Business response

  10/26/2023

  Thank you for reaching out, we have tried refunding the credit card but were unsuccessful, we will be issuing a check today and it will be mailed out, have the customer reach out to ********************* for any additional concerns. 

  Customer response

  10/26/2023

   
  Complaint: 20781674
  
  I am rejecting this response because:  The dealership never had my credit card to credit.  The refund was always supposed to be a check per the ***** EV representative.   The ***** representative has asked for a check several times and nobody has been in contact with them - I have the emails saved stating this.   I wont accept the dealerships response until I receive the check and the money clears based on them being evasive in the past with the ***** EV rep and myself 
  
  Sincerely,
  
  ***************************************

  Business response

  10/27/2023

  Let us know how else we can help, the check is in the mail like previously stated. 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My make and model of truck has known issues with the *** system. There have many technical bulletins about the issue. I towed my truck to Dimmitt as they were the nearest ***** dealer to where I broke down. I expressed that I wanted to fix what had broken so my truck would be drivable. They told me I needed spark plugs, wires, and a battery. I knew my battery was on its last leg so I agreed. Told my family mechanic what they were doing and he said that there was no way a fouled plug was causing the sound and issue my truck was having. They get done and put the truck back together and suddenly they know the exact problem and the $800 I had just spent on plugs and wires was all for the 1 or 2 plugs fouled by the *** issue. I was told that would be $4400 so I asked for it in writing. They sent me a bill totaling almost 7k to do what they say i needed. Now I'm curious so I call my local ***** dealership who quotes me way less for the same work. Called another dealership and it's the same thing. Both knew what the issue was as soon as I described it. Family mechanic had done some research. My particular problem is so common that the dealerships can only source enough parts for warranty. Took us three days and finally find the parts. It is going to cost less than half what they quoted. I was lectured about how $175 per hour is the cheapest I'd find and how they were the best qualified guys around. They had the shop lead working on my truck etc. How is that the case but a diesel mechanic could figure it out over the phone? It would seem that they were going to fix one thing at a time and put the truck back together just to get the most money they could. It was going to be so costly I asked for a trade in quote and they came in 4-7k lower than the other dealerships. They tacked on ****************** that I didn't need fixed. It's sad that they ignore known issues to bleed dry customers funds. ******** care avoids me at all costs. Misdiagnosis isn't my responsibility.

  Business response

  06/23/2023

  Good day.
  When this vehicle arrived to our dealership it had a check engine light on an a code set of P0300 Engine Misfire Detected. And the vehicle ran rough.
  When we get codes set like this we refer to the ************** ** (Service Information) for proper diagnostic procedures. Even the bulleting the customer is referring to states at the very top, If ** diagnosis does not isolate the cause of this concern,technicians should inspect for valve operation.
  We followed ** Diagnosis steps first and then go to bulletins when ** does not lead us to a resolution. The ** diagnosis for code P0300 has you check plugs and wires by step #4. We found bad parts, so we obtained approval to replace the plugs and wires before continuing on. After replacing the plugs the engine was actually running normally so the tech took it on a test drive and this is when he found that the *** lifter on #6 cylinder was malfunctioning and would need to be replaced.
  The technician did everything right by following this ** diagnosis process that GM gives to us so that diagnosis is done right. We dont just ****** bulletins and start repairing cars. That would lead to even more problems and more unhappy customers.
  I understand from the customersperspective how spending money only to find out there are more problems that must be addressed can be but there is a right and a wrong way to diagnosis vehicles and we do it the right way. Anyone over the phone can tell you we did something wrong and they would have done it differently but they did not have the car in the shop with a failed spark plug that needed to be replaced. We did.

  Customer response

  06/26/2023

   
  Complaint: 20171902
  
  I am rejecting this response because: so you charge obverse 800 Dollars to change all the plugs and wires when one was fouled? You couldn't switch out the bad plug and the it for a rip to see if that was the issue? The plugs are not particularly inaccessible and the odds are low that it needed new wires. What would you have done about the torn up cam shaft? Switch out the faulty DOD lifters and the **** manifold, put it back together with a torn up cam shaft so I bring it back again when it's running terribly? Or put it back together, charge for the lifter and manifold work and when it throws another code charge me to explore further. I asked the tech to get me back on the road. If the work was done in good faith, the fouled plug would have been switched out and further diagnosis would be performed. Taking the most expensive route doesn't make the work thorough it makes it predatory. I mentioned the wildly high labor and was told ******************************* the area and the techs are the best. Both are now obviously false. The fact that I have not been called or emailed back about any of this is absurd. The only thing Dimmitt has answered is a bad review and this complaint. The techs wouldn't need ****** to know a loud ticking wasn't from a spark plug. I made a mistake trusting Dimmitt with a vehicle that is my livelihood. Paying 800 for 90 dollars in parts and a half hour to an hour of labor is my mistake I guess?

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 02/20/23 I received a call from Dimmit Chevrolet about my interest in a 2019 ***** Spark, with just over ****** miles, what was listed at just under $13,000 listing price to the public. With my salesmen ****, I test drove the car, no problems. At this point I've decided to sit down with **** and begin talking financing terms, because in a few weeks I'll be starting a job that requires a vehicle. So it's imperative I get something beforehand. After about 25 minutes or so of speaking with **** we come to a financed price of $17,000 which I signed my approval for on a simple agreement piece of paper that showed what I was signing for (provided by **** directly) with line item cost for the vehicle. Note, this wasn't the official loan terms, just the initial agreement to get things started. Then I was taken to the finance *******************. This is where my problem begins. I was told the following by ***, that I was financing what was still considered by GM, as a NEW VEHICLE, because it had only so many miles. **** it is still covered under warranty with ****** powertrain warranty. Both are not true, and are not on my contract. It is used, and no ****** mile warranty to be found. Mind you this was my FIRST time in a car buying experience from a dealership. So I wasn't ready for what happened next. After talking briefly with *** about his personal life and memories of his family outings in Virginia, he swindled me into a monthly billing of $393.34 for 72 months. For a grand total financed of $28,320.48 including *****% apr. I took his offer for granted, believing that this payment was equal to my initial offer of $17,000 + interest. I was dead wrong. And *** had no interest in clarifying that. In summary, a 2019 ***** Spark brand new has an MSRP of $13,320, I am paying $28,320 in 2023. Unless they are willing renegotiate before my first payment on 03/22/23. My trust in dealerships has gone out the window, and my faith in GM to pick respectable dealers completely lost.

  Business response

  03/01/2023

  We are more then happy to discuss this purchase in person with ***'s supervisor *****************************. the pictures attached we have reviewed are the retail sales agreement and nothing seems out of order with it.  please contact the business office at your earliest convenience to schedule a meeting. thanks 

  Customer response

  03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After calling the number provided I set up an appointment, and had my original contract nullified and replaced with an interest rate of nearly half the original offer. This along with the subtraction of my unwanted service warranty that I wasn't fully aware of. These changes were enough. 
  
  *****************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2015 ***** Colorado. The power steering went out on it. Upon inspection by ********** they found an outstanding *** / Recall for 2015 ***** Colorados for power steering. Based on the *** and certified dealership mechanics they recognized the symptoms and the part that failed are 100% aligned with the problem in the recall. The recall recalled over ****** ***** Colorado's (2015) and over ******* vehicles of similar models from ***** and GMC. They are saying my VIN number isn't on the recall list - but my problem matches the other ******+ same make and model vehicle as mine with the exact same symptoms let alone the over ******* vehicles recalled by this! Dimmitt Chevrolet refuses to fix the part under recall! This complaint should also be filed against Chevrolet/GMC national as well.

  Business response

  02/20/2023

  Good day,

  
  Mr ********************************* is not an existing customer of ********************** and the vehicle had never been in our dealership for any service so I had to call him to get his VIN to look up any information. I spoke to him and verified that his vehicle was not effected by this recall. Mt ********* would need to address this concern with *************** The privately owned dealership play no part in dertemining when a recall is released or what vehicles are to be included in the recall. As much as I can understand his fustration there is nothning a dealership can do to get his vehicle included in the recall. I suppled the customer with a number for ******************** to allow him to speak to the manufacturer to see if there is anything they can do to assist.

  Customer response

  02/20/2023

   
  Complaint: 19412733
  
  I am rejecting this response because:
  

  While my vehicle has not been in their shop, I spoke directly with a service manager and provided my make, model, year, VIN and the ***************** Bulletin that points directly to this exact issue in ****** vehicles matching my make, model and year vehicle. It also matches the exact part that went bad and the exact symptoms of the problem.  At which time I was told I had to write a letter and send via US Mail to GM and provided an address.  I asked for a phone number, or online form where I could request service and was told there was absolutely nothing like that available with GM. This power steering problem matching the recall of ****** matching vehicles and ******* total vehicles is not a coincidence.   

  An appropriate or "Better" customer service of a major company like ********************** would be to use their resources to work with GM to get this issues resolved appropriately.  

  While I agree this is mostly a GM issue, I disagree that Dimmitt Chevrolet cannot do anything to help resolve it.  Dimmitt Chevrolet is a million dollar business based almost completely offering GM products thar are being sold to consumers that expect thise vehicles to be free of dangerous manufacture defects.  Escalating this obvious clerical error on my VIN number to help provide a GM vehicle owner quality customer service would be expected.  Finger pointing to the parent company and giving zero effort to help resolve an obvious safety issue in one of the vehicles they make their money selling is bad customer service. 

  Note:  the vehicle was originally bought from their dealership.

  Sincerely,
  
  *********************************

• Initial Complaint

  08/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Aug 29th 2022 I purchased a 2022 Chevrolet Equinox 'Deal #XXXXXXXX from Dimmitt Chev. Let me preface this by saying there is nothing wrong with the car, my problem is with the dealership, employees and service. I have several issues with service and follow thru. I made several attempts to meet with the general manager, Eli K and when he finally called back I asked for the opportunity to come in and talk to him. His reply "I don't have to talk to you" and he hung-up. The last time I spoke to the salesman Paul Jernigan on Aug. 20th he asked why I gave him a bad review on the "Chevy Survey". He said it hurt his paycheck and he didn't have to talk to me and then he hung-up. I would like the BBB to arrange a chance for me to speak, in person, to someone higher-up in the Dimmitt Organization then the new vehicle sales manager Eli K. ) Thank You, **** *********

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/08/22) */ Mr. ********* isn't telling the whole story, I did not hang the phone up, he threatened me and I wished him luck and goodbye, has already spoken to 3 sales people and 2 sales managers, if his alleged issues are with the service department I will arrange a meeting with the service director John J if he wishes have Mr. ********* call Eli at ******* and I will make the arrangements Consumer Response /* (2000, 7, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Number 1, all I requested in original complaint was to have a face-to-face meeting with someone higher up then the new car sales GM. It appears they are afraid to arrange this. AGAIN, Eli did say goodby before he hung up right after he said "I don't have to talk to you" Again all I ask is a chance to express my concerns with someone with authority. Don't think that is asking too much.

• Initial Complaint

  08/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After taking my vehicle in twice to Dimmitt Chevrolet, I paid for repairs that did not correct the issue I was having. On July 5, 2022 I dropped my car off. I spent $433.76 only then to turn around and pay $753.97 the second time in. After bringing my car back for a third time, and urgently asking to ride with the technician, he said he could "never duplicate the driving issue." I was never told the issue I was having could not be duplicated. After a trip down the road with the technician, he clearly could feel the issue and stated that I need a torque converter. I talked to the advisor, George to see how much this would cost given everything that I've already paid. He sent me a $2400 estimate. I called and left the service manager a message to call me back to discuss everything . I have yet to get a phone call from John the service manager. So I contacted the corporate office of Chevrolet who is still trying to see what and why my vehicle was not properly diagnosed. The lady said she has not been able to get anyone from Dimmitt Chevrolet to return her call. My case number is, ************. I had to take my vehicle to another dealership, well out of my way, but I trust what the technician there said, and he has been able to properly diagnose the issue. I did reach out to both my bank and my credit card companies who state that I have to now show PROOF my vehicle was not correctly fixed by Dimmitt Chevrolet. I am working with the dealership that is currently working on my vehicle to see what they can do to help. I only want my money back from Dimmitt Chevrolet that I've already put into this and that did not correct my issue.

  Business response

  08/31/2022

  On the initial visit the original concern was that the vehicle felt like it was starving for fuel and there was no warning lights on the dash. We had no trouble codes so the the onboard diagnostic computer found no issues with the vehicle. Because of this we felt that performing an engine decarbon and fuel injector service would resolve this as the vehicle has ******* miles on it.
  
  When the vehicle came back the 2nd time there was a check engine light on and the onboard diagnostic computer now had stored codes for a failing catalytic computer so we knew this part was bad and had to be replaced.
  
  After test driving 15 miles the technician did not duplicate any running rough or vibrations and that was documented in writing on invoice ****** and we have a signed copy of that invoice.
  
  Although we did have documentation that this was a new issue that did not exist during the first visit (we have the code print outs from both visits to prove this) we still did what we thought was the right thing and discount the repairs and gave a full credit of the original $433 spent towards the cost of the new repairs.
  
  At this time we are fully confident that we had done the right thing and repaired the issue that we did duplicate with the check engine light.
  
  Now that we have had *************** come show the technician this additional concern that we previously had not been able to duplicate we did provide an estimate for repairs.
  
  We already gave a credit for the first $433 spent so if these charges are being contested with the bank that is like taking the money from us twice. Unless the engine light is back on with codes for a failing catalytic converter then we fixed what those charges were for and we could not be charge back from a bank or credit card company.
  
  I will try to reach out to the customer as I am willing to continue to work with her on the repairs but we have to know that we are getting paid for the parts and labor the customer received and that more work will result in more contested charges.

  Customer response

  09/01/2022

  ***Document Attached***
  Attached is a copy of the proper diagnosis for the original drivability complaint I was having. I feel they had me do services that were not needed then causing my engine light to illuminate two days after the first visit and spending seven hundred and something dollars which did not fix the original issue either. Yes the engine light went off but my drivability issue was still present to which I brought my car for a third time and had a technician ride with me then was given a two thousand dollar estimate. It was like let's get me to do all this maintenance stuff and not look at my issue when trying to accelerate my car does not want to move. So I contacted the corporate office and took my vehicle to another dealership who properly diagnosed my car and has fixed my original drivability concern.
  See Attachment/File: LBoH0w.pdf

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/08/31) */ On the initial visit the original concern was that the vehicle felt like it was starving for fuel and there was no warning lights on the dash. We had no trouble codes so the the onboard diagnostic computer found no issues with the vehicle. Because of this we felt that performing an engine decarbon and fuel injector service would resolve this as the vehicle has 140,000 miles on it. When the vehicle came back the 2nd time there was a check engine light on and the onboard diagnostic computer now had stored codes for a failing catalytic computer so we knew this part was bad and had to be replaced. After test driving 15 miles the technician did not duplicate any running rough or vibrations and that was documented in writing on invoice XXXXXX and we have a signed copy of that invoice. Although we did have documentation that this was a new issue that did not exist during the first visit (we have the code print outs from both visits to prove this) we still did what we thought was the right thing and discount the repairs and gave a full credit of the original $433 spent towards the cost of the new repairs. At this time we are fully confident that we had done the right thing and repaired the issue that we did duplicate with the check engine light. Now that we have had Mrs. ***** come show the technician this additional concern that we previously had not been able to duplicate we did provide an estimate for repairs. We already gave a credit for the first $433 spent so if these charges are being contested with the bank that is like taking the money from us twice. Unless the engine light is back on with codes for a failing catalytic converter then we fixed what those charges were for and we could not be charge back from a bank or credit card company. I will try to reach out to the customer as I am willing to continue to work with her on the repairs but we have to know that we are getting paid for the parts and labor the customer received and that more work will result in more contested charges.

  Business response

  09/19/2022

  There is no responce needed at this time. Customer just added a document. At this time the customer has disputed thier charges with thier credit card company so the customer is now in possession of the parts we installed with her permission and the money she paid us to do the work. We will try to dispute the dispute.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dimmitt refused to perform repair for a front differential despite the fact that vehicle under warranty , the excuse was that the vehicle was brought in while in a 4x4 auto mode which voids the warranty. This is a lie, the auto mode is recommended by GM and regardless of this fact, they have no idea how long the vehicle was driven in this mode . Kept the vehicle for a week for no reason. I would like them to perform the necessary repairs and acknowledge that they lied about the warranty coverage

  Business response

  09/01/2022

  Business Response /* (1000, 7, 2022/08/11) */ I have tried to call this customer and left a voicemail to call me to discuss the details of this situation but have not received a call back. This vehicle had almost the exact same problem in 2019 when it had about 19,000 miles on it. The tech found that the customer had been driving in a mode called 4 wheel auto. in the owners manual it states to, "Use when road surface traction conditions are variable. When driving in AUTO, the front axle is engaged". We advised the customer that this position is not meant for normal everyday driving when roads conditions are not as described and to drive in normal 2 wheel drive on a daily basis. 20,000 miles later the same problem is occurring and again the tech found the vehicle to be in 4W AUTO mode. The tech and advisor then informed the customer of this and that is why they originally denied warranty. The customer has not denied using 4W Auto mode at all times. Once I received this case I reached out to my Chevrolet rep and his first responses was that he agreed that that mode should only be used when the described conditions are met but he also made some phone calls to try and get additional clarification as to if this can damage the vehicle. I did get a response back that because the owner manual does not specifically state to the customer that damage will happen that we could make the repairs under warranty however we need to note that this vehicle is about to go out of warranty and that if it happens again there will be no coverage and we still advise the customer to follow the instruction in the owners manual and only use 4W Auto when road conditions are variable and not as the primary mode when driving. This is not something we rarely see with customer who drive in 2 wheel drive as they should. I have left a message with the customer as I wanted to give this information to them directly but I have not gotten a call back. Consumer Response /* (3000, 9, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will reply in order: 1. when the vehicle was brought in with the problem it was the rear axle that needed repair, not the front one, so the statement about the auto mode is false and surely doesn't apply to a rear axle which is engaged at all times 2. The vehicle was brought in in Auto mode as recommended by GM to be used any time at any speed, instructions available online. The dealer has no way to determine as to how and how long the vehicle was driven in auto mode and I did bring it in this mode so the problem with the FRONT axle could be observed. So the reply from the dealer doesn't address the situation at hand and the refusal by the dealer to perform the work under warranty confirmed by GM and currently being handled by another GM dealer with no excuses. I will upload the service ticket and confirmation that it will be repaired under GM warranty. Business Response /* (4000, 11, 2022/08/20) */ Just to clarify a few items from the customer response. Attached it the first repair showing that all the repairs we completed were in fact in the Front and not the rear as stated by the customer. Also in the repair is the information we provided to the customer that 4WAUTO is not intended for usage all the time but during inclement weather where traction is an issue. Also included is a snip from the online owners manual that also states it is to be used "when road surface traction conditions are variable". This is why we suggested to the customer to not use this mode all the time and only when the above conditions were met. We are glad the customer was able to get the repairs covered under warranty but our recommendations are still the same to not use 4WAuto mode for every day driving. Consumer Response /* (4200, 13, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) i have the copy of the repair as well, and it was the REAR, not the front so whatever documents they have are not originals, regardless, they did refuse to perform the work under warranty while another dealer did, looking forward to the reasoning behind they refusal to repair under warranty, unbelievable

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2014 Chevrolet Tahoe from Dimmitt Chevrolet. I later received a message that there was an airbag recall that involved a safety issue and that I needed to bring back my car to have it resolved. I had a horrid experience even purchasing my car to begin with from here and have avoided any interactions with them that I possibly could since but my husband persuaded me to for safety reasons and I knew I needed to. We all know when you turn over a car for warranty repair, you sign documents. There's no choice as a consumer. They "fixed" the issue but my buttons on the dash never really looked or seemed right after. I was told on site noticing the buttons that they were fine and I went on my way. Then my dash cracked and the DVD player stopped working. When I called to make an appointment to fix these issues, the woman I spoke to wouldn't even let me make one without me first agreeing to paying out of pocket because she informed me that I signed something saying the dash may crack when fixing the warranty issue and they're not liable. The ballpark to fix just that part, not the DVD player, is $1300. This is a ridiculous and highly unethical practice of care to assume no fault for Something that is directly a result of their doing, With their hands, for something they told me to come do. I refuse to pay out of pocket for this no matter what I signed that by the way, I also had no choice in signing.

  Business response

  08/18/2022

  Business Response /* (1000, 10, 2022/08/01) */ We are so very sorry that this happened to your Tahoe. This is one of the things that is not in our control. There is always a risk when working with plastic dashboards especially here in Florida that this can happen and that is why we make it known to the customer. Like you, almost all of our customer have decided to worry about the safety of the airbag recall and risk the plastic cracking. We do our best to prevent any cracking and we take all the care we can but this can be unavoidable. We would be happy to take a look at the DVD player for you but this would likely not be related to the recall because none of that is removed or even unplugged during the recall. If you would like us to do that please just call to make the appointment. Consumer Response /* (3000, 12, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptable. The lack of continuity in their approach is unethical. When I posted this same information on Yelp and Google reviews which are public, I got a message from John J that he wanted to work with me to correct the situation. On Google reviews he also wanted to help. I then emailed him twice, called twice and of course never heard back. Not only that but I tried to make an appointment to get this fixed and they wouldn't even let me make one. I am not paying out of pocket for something that is their blatant mistake. Not only did they never let the customer know this was a risk, when the dash was put back so that my buttons didn't work all the way, when I realized this and specifically asked them if it was a problem, they told me it wasn't! So I literally was worried this would happen before it did and was told it was fine. I can show you the reason it cracked. It wasn't installed properly. How do I know? The buttons don't work on the dash because of the way it was installed. I plan to escalate this matter in every way possible if they don't fix their mistake. I am keeping all these responses and will find ways to get this story, and the truth, out since they just block people on Facebook who comment (like they did me). I am disgusted by their lack of accountability in addressing this issue. Business Response /* (4000, 14, 2022/08/11) */ I just want to add a note to this public record that the repairs were performed in March of 2021. In the customers own complaint it was noted that at the time of the vehicle was picked up the only issue they had was that the buttons "did not seem right" and that she "went on her way" with no mention of a dash or DVD issue. It appears that it was not until after the vehicle left that the dash cracked. How long after the customer left that it cracked was not stated. The first record that I have that it was brought to our attention was the google post referenced.... 16 months later. I have tried to find an email sent to me and I can not find one. Not to say it was not sent and missed as I receive 50+ emails a day and keeping up is not easy. I am sure if the customer has a record of this email that they will take a screen shot and attach it for review and I will apologize publicly for not responding. Either way our position stands with the repairs. If the customer would like to call me to discuss I will keep an eye out for the call or respond to any email send going forward.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 7, 2022, Dimmitt Chevrolet; Window sticker/MSRP was purposely concealed from us, we were grossly overcharged a purchase price more than $3500 without our knowledge or consent, very deceptive. We have made several attempts to contact management with not even the courtesy of a return phone call. This is the most unethical, unlawful and dishonest dealership we have ever dealt with. Unfortunately there are numerous similar reviews that state the same, wish we had read them first. BUYERS BEWARE!

  Business response

  07/11/2022

  Business Response /* (1000, 11, 2022/06/22) */ I have reached out to the customer and resolved this matter with them, they got a full refund of the amount over MSRP

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