Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,485 Customer Reviews
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Review fromRisa C
Date: 09/15/2025
5 starsWebsite easy to maneuver. Dropped off within window time, driver called ***, really good experience.
PODS Moving & Storage
Date: 09/16/2025
Thanks for the recognition!Review fromM. R.
Date: 09/14/2025
1 starService requested - good. Quality of the pod - good. Value - reasonable, but the delivery placement and care depend upon the driver's experience. They DO NOT honor legitimate, proven claims. We are left with damaged goods, and a destroyed expensive TV. Be wary when doing business with this company. Around the beginning of July (2025) we signed a contract with this company to deliver 4 pod units for us to use during our move. Everything went well with the first 3 pods. The 4th pod contained some items which meant a great deal to our family, so we took out the insurance coverage, which the company offers for an additional fee. By this time our family members had become pros packing the pods, arranging items securely. The driver who delivered the 4th pod was inexperienced, which we learned. As he positioned the loaded pod in the driveway, the pod swayed, shaking the contents, then he lowered it too quickly onto the driveway, causing it to drop the last couple of feet. About an hour later, when we tried to open the tailgate, it was jammed. A couple of the large items had been moved just enough to impede the opening of the door. Those items were damaged, along with a large screen LCD TV, which had been secured near the rear, wrapped in blankets. When we filed a claim, we followed all steps listed, including photos of the damaged items. Without going into the specifics of the back-and-forth communications, they have given us the runaround, thus denying the claim. Don't take out the insurance. It's a scam.PODS Moving & Storage
Date: 09/16/2025
We can understand how you're feeling and would like to research this further, *******. Can you please email *********************************************** with your customer ID?M. R.
Date: 09/17/2025
I sent the email to the above listed address with the customer ID.Review fromJohn R
Date: 09/14/2025
1 starI have been a long time PODS customer, but these last two interactions with PODS customer service have me searching for another company for my moving/storage needs. The costs keep going up and the customer service continues to decline. Local delivery drivers are great, but the corporate out-sourcing of customer service is TERRIBLE. It is next to impossible to get any help and there is no "contact us" option to get anyone from management in the US for help. I had to go to social media to get anyone in the US to contact me. I have spent HOURS on the phone with customer service on both ends of my move. Both times, the issues were PODS fault and not once was I offered a discount, or anything. This level of customer service when issues invariably happen is what drives customers to other companies. I don't expect perfection, but I expect professional, knowledgeable, and courteous courteous customer service and that is severely lacking. In all of my hours waiting on the phone, I have asked for a US based supervisor multiple times and have not ONCE ever been able to talk with one.PODS Moving & Storage
Date: 09/16/2025
Wed like the chance to help, ****. Can you please email *********************************************** with your customer ID?Review fromDoug M
Date: 09/13/2025
5 starsEasy to set up and schedule! Made adjustments as needed without cost.Delivered POD on time without any damage ************* and reasonable cost with discounts applied,PODS Moving & Storage
Date: 09/15/2025
Thank you so much for your five-star review, ****!Review fromDavid F
Date: 09/13/2025
5 starsGood service. Good drivers. I was able to schedule everything online. We would definitely use PODS again.PODS Moving & Storage
Date: 09/15/2025
We have your back when you need us again!Review fromMaria G
Date: 09/12/2025
4 starsI've used PODS 3 times. PROS:I hired professional packers to pack the **** unpack the **** get it moved to our new location and move the stuff into our home. That was 75% cheaper than hiring a full service mover. All 3 times, my items were in the *** exactly how I packed them, despite moving a couple thousand miles. Their prices are reasonable; their website makes it easy to change your appointment as long as you give them 3 days notice. CONS:They do not honor their 3 hour window and will often change it at the last minute. This happened all 3 times. This time, they were 8 hours late in delivering the *** to my new home. Now they're already 3 hours late to pick up the empty ***. I have reused them because I like the service and it's very economical compared to full service movers. However, if you have an HOA to deal with, make sure you get permission for a long enough length of time to cover a few days before your move and a few days after. Because the *** will sit there until they decide to pick it up, no matter how hard you try to get them to stick to their original schedule. If you cancel on them less than 24 hours, they will charge you $75. But they will not extend that courtesy to you. Their call center does not appear to be US based and their customer service has no authority to handle problems. I might use them again but I'd probably check out other competitors first. The lack of customer service and their unwillingness to stick to a schedule is a problem for me. But, the price is right and more important, my items were delivered undamaged.PODS Moving & Storage
Date: 09/15/2025
Best wishes in your new home!Review fromLinda C
Date: 09/11/2025
5 starsCourteous hardworking employees nothing bad to say! On time very effiient wpuld recommend them anytime!PODS Moving & Storage
Date: 09/15/2025
We greatly appreciate your five-star review, *****!Review fromShari M
Date: 09/11/2025
5 starsVery satisfied with Pods. Arrived on schedule from drop off to drop off and pick up to pick up point.Easy to change dates online or call to customer service.Definitely recommend.PODS Moving & Storage
Date: 09/12/2025
Thanks for sharing this with us, *****! We appreciate you!Review fromLeslie N
Date: 09/11/2025
5 starsWonderful moving experience. No drama, professional staff all around. Will use again as needed. ??PODS Moving & Storage
Date: 09/12/2025
We're grateful for your kind words and your choice to share your experience with PODS. Thank you!Review fromCarolyn T
Date: 09/11/2025
4 starsThey give you a time range and the day of they send a message saying it could be as early as seven or it could be later. Otherwise It's been great.PODS Moving & Storage
Date: 09/12/2025
Were grateful for customers like YOU! Thanks, *******!
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