Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,525 Customer Reviews
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Review fromKelli B
Date: 11/07/2022
1 starAbsolutely horrible experience. Misquoted pricing from the start. Experienced delays in PODs arrival, pick up and drop off. Hung up on while trying to resolve existing issues. Property damaged, was told they would cover the cost and they declined after asked where ****** was. DO NOT USE PODS FOR ANY REASON!! Overpriced and they DO NOT handle property with care.
PODS Moving & Storage
Date: 08/13/2024
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.Review fromMichelle A
Date: 11/07/2022
1 starI am very disappointed in PODS as a business. The local folks and the ones on the ground were responsible, but the way they handle their customers need improving. I was charged more than $500 for a City Service that I did not receive. They made a mistake, and didn't book me in, and so I had to pay for my movers to stay longer. The support staff filed a ticket for me, and said that it was really straight forward and that I would get credited or refunded for the City Service fee. I didn't hear back from them even though I was told it would be a few days, then I called, and was told it would be a few weeks. Anyway, I stayed on top of it and they eventually told me that the claim ticket was rejected. I was disputing it through my credit card company because I didn't get the service I paid for. Pods and my credit card company resolved it, I got the refund, but then Pods proceeded to send it to collections. So, not only did I pay $549 for a service I didn't get, I had to pay extra for my movers, and now I have debt collectors contacting me.PODS Moving & Storage
Date: 11/09/2022
I am in receipt of your correspondence concerning PODS customer, ******** **. Our PODS Special Services Team will be working with Ms. ** on a resolution in regards to her claim.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their commentsPODS Moving & Storage
Date: 12/05/2022
******** ** accepted the settlement offer that was presented. PODS considers that the matter has been resolved amicably.Review fromM. A.
Date: 11/05/2022
1 starMy pod was supposed to be delivered on November 3, 2022. They said it cannot be that day and it will be delivered on the 4th. I arranged movers, who showed up on the 4th, but the pods changed my delivery to 10th! I ended up paying the movers their fee regardless. In addition, we now have to live in an empty house for a week, sleep on the floor. We dont have mattress, chairs, or tables. This rescheduling is unacceptable and is costing us financially and emotionally. We have had the worst experience and i still cannot believe they can just change my delivery and ruin my week.PODS Moving & Storage
Date: 11/07/2022
I am in receipt of your correspondence concerning PODS customer, **** ********. On November 7th, 2022, contact to discuss the issue was initiated with **** ******** in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 01/12/2023
************************* accepted the settlement offer that was presented in regards to the claim. PODS considers that the matter has been resolved amicably.M. A.
Date: 01/12/2023
PODS representatives have reached out and we were able to reach an agreement in regards to the financial burden incurred on us because of the service trouble.Review fromEmma B
Date: 10/30/2022
1 starTruly the worst company I’ve ever had the displeasure of dealing with. Your stuff will not be delivered when you schedule. You will end up having to go to them, at your expense, hire your own movers and trucks, to retrieve your belongings. They will only be open about 4 hours a week for you to do this in, so you will pay for several trips and additional PODS storage fees. Customer Service is non-existent and when you do reach someone they will likely yell at you, be snarky with you, and most definitely be of no help. That is when you aren’t being hung up on after being on hold for hours. DO NOT USE THEM you will regret it.PODS Moving & Storage
Date: 11/03/2022
I am in receipt of your correspondence concerning PODS customer, **** ********. On November 3rd, 2022, contact to discuss the issue was initiated with Ms. ******** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromMurray H
Date: 10/30/2022
1 starMurray H. Had a POD scheduled for delivery on 10/29 (had a 1 day window to load it and it was scheduled almost 4 weeks before the date needed) from 7am to 10 am, and they kept bumping time up, then to 2pm, and then 4;30pm, I spoke to several CSR's after waiting on hold for hours,.. and getting repeatedly disconnected,.. "POD NEVER SHOWED UP" this company has a complete disregard for the need of its customers, DO NOT USE THIS COMPANY under any circumdstances, the're other competitors that have to be better then these clowns,... Sincerely WILLBESENDINGACURTEMAILTOTHECEO Katheryn V. M.PODS Moving & Storage
Date: 11/03/2022
I am in receipt of your correspondence concerning PODS customer ***************************. On November 2nd, 2022, contact to discuss the issue was initiated with ****************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromChris D
Date: 10/29/2022
2 starsInitial interaction was decent, delivery and interaction with delivery driver was awesome, however my only complaint is the fact that charges are month to month and not prorated which is my biggest complaint and makes me wish I had gone with a competitor that offered nearly the same product for half the price and would have prorated the month that I did not need the storage POD. I will not utilize the services of this organization again because of this tremendous rip off, now with that said even if they would have taken the rest of the month that I did not use the product and used that toward the pickup cost I would have appreciated that but thats not even a thought to the people who are looking at the great bottom line.PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning PODS customer, ***** *****. Mr. *****’s move occurred out of our franchise location in Phoenix, AZ. As his account is not owned by PODS Enterprise, *** we are not able to respond on behalf of the franchise. The account is owned by ****** ******** *******, ***. Therefore, we request that this complaint be removed from the file of PODS Enterprises, *** and forwarded to the Phoenix, AZ Better Business Bureau. The contact information for Tri-State Moving and *******, *** is:
****** ******** *******, ***
Attn: Melinda L.
**** ****** ******* ****
********, ** *****
Please forward confirmation that this has been removed from our file.Review fromAlison W
Date: 10/28/2022
1 starI have used PODS twice, both for moves between Tampa and Florida. For my latest move, the lock on my unit was not put on correctly by myself and I was told that the lock was going to be grinded off and replaced with a new lock. Instead of sending the key for the lock in the mail, apparently it is "protocol" to destroy the keys and then a PODS driver will grind off the lock upon delivery. However, this did not occur in the way I was promised. I called 3 different customer service reps prior to my POD delivery to ensure that the lock was to be cut off. One said that service was not provided, the others said they had updated it in the notes. I emailed the general manager of the El Paso warehouse to figure out what was going on, to which he said that he had contacted customer service in order to ensure that the lock was going to be cut off on October 22nd. Upon delivery of the POD, when I asked the driver if he was going to grind off the lock, he said he had no idea what I was talking about. I had to call customer service again, and that rep stated that there were no notes on my account about any lock getting cut off. So in summary, I was lied to. The container itself had damage in the front from the grinder. I had the video sent to me of my lock getting grinded off after I was told it was going to be sent to me (I had to ask for it twice). I have the email and photographic evidence, so it leaves me to wonder how the job could not have been done correctly. Furthermore, I was told that a rep from the Ocala Warehouse was going to come take off the lock. After calling customer service and having them contact the warehouse twice on my behalf as they were not willing to concede, it turns out that the warehouse in Ocala does not possess a grinder. I find it hard to believe that a warehouse that services the Ocala and Gainesville areas does not possess a grinder. I had to get a locksmith out here to take off the lock, and am supposedly being reimbursed (waiting on the $).PODS Moving & Storage
Date: 11/01/2022
I am in receipt of your correspondence concerning PODS customer, ****** **********. On November 1st, 2022, contact to discuss the issue was initiated with Ms. ********** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ********** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 11/04/2022
Ms. ********** was provided a customer satisfaction credit refund in regards to her claim. Our PODS advocate followed up with Ms. ********** to inquire what other concerns still needed to be addressed and what additional resolution she was requesting. We currently await Ms. **********’s response.Review fromMaria D
Date: 10/26/2022
1 starDue to circumstances beyond our control we fell behind in payment and our containers were inventoried. We brought our account out of collections and then told they would not deliver due to being inventoried. My husband is a retired military service member and I am a senior citizen. Now I have to figure out how to get my belongings to my home. More cost. DONT USE PODS. YOU WILL REGRET IT!PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning *********************. As **************, did not provide the email or customer ID we are unfortunately able to speak on the specifics of her situation directly. Nonetheless, we do provide all customers past due notices along with contact information to reach a billing specialist to make payment arrangements should they follow up to request. However, after containers and accounts do reach Auction status, the final arrangements and handling remain with our collections department directly. At this time, ************* will need to contact PODS directly to proceed with scheduling as needed.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromTab S
Date: 10/23/2022
1 starDelivery man showed up on time Would not set the pod. The company charged my card anyway and says it will be 5 days to refund the moneyPODS Moving & Storage
Date: 10/25/2022
I am in receipt of your correspondence concerning PODS customer, ******************* On October 25th, 2022, our PODS advocate advised ****************** that the charge in question had been voided.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/25/2022
I am in receipt of your correspondence concerning PODS customer, ******************* On October 25th, 2022, our PODS advocate advised ****************** that the charge in question had been voided.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromKatie R
Date: 10/21/2022
1 starI have been awaiting resolution to an official incident number for over 2 months. At each update, I am told it is being elevated or reviewed and to allow an additional 48-72 hours for resolution. They failed to provide weight tickets, which is causing me to forfeit reimbursement for my move, the only thing I'm asking for is a generic empty weight ticket. Could be solved in 5 minutes but we're beyond 2 months and counting with weekly phone calls and emails.PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning PODS customer **************************** On October 24th, 2022 ****************** was contacted to confirm reassignment due a recent staffing change. He has been advised to contact the new specialist directly as she works to expedite the review.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
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