Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my car was repossessed by Honda I paid the the amount I was suppose to pay by the time they told me I had . And they never put a hold on my car from stopping it from going to auction. Now they saying I would have to go to pay to pick up my car and I believe thats not my fault .. but I still was going to do it because I need my car .. now they are giving me a hassle to get my car saying they have to do paper work in order to release my car but the days are ticking and they plan on charging a auction fee and I just dont think its fair .. They made the mistake and dont have a resolution I still dont know when I can pick up my car this is stressing me out I been crying all day cause its money money being spent and they just keep adding on

  Business Response

  Date: 09/11/2024

  Tisean, this is very saddening to hear you are having this experience with American Honda ******************.  However, we are Headquarter Honda, an independent franchised Honda dealership in ********, ******** 
  We understand from what you wrote that you are in contact with Honda, but not sure of the department. 

  We can only suggest that you call American Hondas Customer main complaint number of ************.  They are located in ********, ***********  The business hours are 6:00 am to 5:00 pm Pacific Standard Time.  This is not associated with Honda ****************** (HFS).  There is the generic number for HFS, which is ************.  If this is not a number you have tried, please do so. You will need to have either your loan number or your SSN ready.  Please have ready when they received your payment, names of who you have spoken with and when.  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2024, took the car in to ***********************, *************, *******, for oil change. When driving home noticed the wheel was sticking. Drove the car till January 17th, gave it a week, and it got worse. Took it back to the shop, at which time they said the battery needed replacement but that the steering wheel needed a bracket, which had to be ordered. The said they would let us know when part would be in, maybe in a week. A week later we called and was told part could take as long as 6 months to a year. We requested a loaner but they had none available until January 31st. Have been driving that loaner till today as the called today to say part was in. Today is April 24th, so we have been with the loaner for 84 days, almost three months. The car was a Honda CRV Hybrid. The loaner is a Honda Pilot and not Hybrid. The cost of gas over that period of time was ridiculously higher because it was not a Hybrid. It was too large, but it was the only loaner they had so I was forced to drive it and pay the cost. Also, am paying $458.88 per month to finance my Hybrid CRV, when I cant even drive the car Im paying for. Believe I should receive some kind of compensation regarding the months I paid for my car and did not have it, as well as compensation for the difference in the cost of the gas.

  Business Response

  Date: 04/26/2024

  **********************, we are sorry you had this experience.  We would like to help you; however, we are Headquarter Honda, a franchised dealership in ********, *******, not American Honda Manufacturing in ********,*********** 
  Our suggestion is to contact Coral ****** Honda directly and request their Service Manager or Customer Relations Manager. 
  If you are still unsatisfied, you can reach out to American Honda by calling them at ************** or writing them at the following address,include all Repair Orders and your receipts:
  American Honda ********** Inc.
  Honda Automobile Customer Service
  ***********************
  Mail Stop:500 - 2N - 7A
  ******************-2746

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th I was taking a right hand turn at a stop light them my passenger side curtain airbag went off all of a sudden, hitting my wife in the face bruising her badly. I pulled into the gas station to see what happened and visually the vehicle looked fine. After assessing the vehicle thinking it was alright, I start the vehicle and on the dash, now it has 5 major warnings appear. When I try to drive forward the car has a major wobble and the vehicle is very hard to get to stop. So I determine that I'll have to get the vehicle towed. When I get home I email Honda warranty to let them know what happened. They called me the next day and the man I was on the phone with would rudely cut me off whenever I tried to tell him what happened and was told that "I must have ran into the curb" I tried to tell him that I didn't hit the curb and that it just happened without warning. He didn't listen to what I had to tell him and would keep repeating that I hit the curb and my insurance will have to pay for it. I told him that there's something wrong with the vehicle and I needs to inspected. So they sent someone out to inspect the vehicle. The only thing that was done was a visual inspection and determined that the scratches from my wife rubbing the tires from not being very good at parallel parking to be enough evidence that I must have hit the curb which caused the tie rod to bend. I got the inspection report from their corporate office. I did not hit the curb! The inspection report also told me that they didn't run any other kind of test other than a visual even though I let them know that on the dash it showed 5 other major malfunctions that were never addressed. Then they gave me an estimate for the repairs for over 15 thousand dollars and 5 thousand of that was for parts that were unnecessary to complete the repairs. I don't feel confident that after the repairs are completed that the underlying problem will be resolved and I'm not going to to feel safe driving it.

  Business Response

  Date: 04/26/2024

  ******************, we are sorry you had this experience.  We would like to help you; however, we are Headquarter Honda, a franchised dealership in ********, *******, not American Honda Manufacturing in ********, ***********  We experienced some confusion in reading your complaint.  We would like to give you some guidance to assistance you when contacting American Honda so they can better assist you.  American Honda has many employees.  You stated you emailed Honda Warranty.  Do you mean American Honda in ********,********** or your local dealership? What was the name of the man that called you the next day?  Do you have a business card from the person that inspected the vehicle?    You mention a report form their corporate office. Please include or have available this report when you write or call  American Honda.  From the information you provided, it appears you spoke to the dealerships group corporate office and not American Honda.  American Honda can be reach at American Honda ********** **** Honda *************************** at ********************************************************************************************************************************. Telephone: **************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** accord vehicles has been having a misfire issue that has been causing the bed gasket to be blown and it so unfair to be selling a vehicle that is not operating to its best its only 2 years since Ive had my car and googling it Ive realized its a recurring occurrence and no matter how person complain nothing is being done and it is very unfair to consumers

  Business Response

  Date: 02/27/2024

  Good afternoon, *******, I apologize for not responding when this first came through.  I was out of the state due to the death of my mother and have been working through all my emails.  First, I am sorry this happened to you.  Unfortunately, we are Headquarter Honda in ********, *******.  We are a franchised Honda dealership.  You need to either address this to the BBB in your area of Pamana City or contact ******** Honda ************************* at Honda Automobile Customer Service ***********************************************;Mail Stop: 500 - 2N - 7A, ********, ** ********** or call ************; if you are having difficulty with the repairing Honda dealership. 

  If you have or have not called that Honda dealership directly; call and ask for the assistant to the General Manager or for their Customer Relations Manager for resolution on our concern.

   

  Regards,

  Headquarter Honda

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair refund warranty extension accident preventions disruption official notification and or other, acquired on year 2019 Honda CRV, malfunction or signal interception or disruption e-dashboard to mobile device and maps. On behalf of ***************************/**** *******************************.Noticed yesterday, January 1, ****. vons grocery shopping and at ***********, (walk with dogs around 3 or 4pm PST).

  Business Response

  Date: 01/18/2024

  ****************, Mr. **** ******************************* filed your concern with the Better Business Bureau in ********, *******.  We are an independent franchised dealership of ******** Honda Manufacuring in ********, ******* named Headquarter Honda.  We are not ******** Honda ************* in ********, ********** and cannot help you.   You need to direct your concern to the dealership where you purchased the vehicle or contact ******** Honda directly.  The contact information for ******** Honda ************* is Honda *************************** at ***********************************************;Mail Stop: 500 - 2N - 7A in ********, ** 90501-2746.  You may call them at ************.

  In order for the selling dealer or Honda to assist you, you will need to be clearer on what the issue is with the ***V.    

   

  The Headquarter Honda Team

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Acura MDX at ****************** dealer, paid *****. Received notice of recall telling me to contact dealer to get recall checked, called dealership, they wont inspect my vehicle because Honda corporation has not issued vin numbers affected. I called corporate, they said take to dealership to get inspection, dealership refused. Honda will give no timeline as to when a fix could be available. The recall could cause a potentially fatal accident and they refuse at corporate and dealership level to give a timeframe for repair OR offer loaners or rentals until they figure out how many vehicles are affected. I feel unsafe in my car and no one cares. Im a disabled Veteran and I have been treated like a stupid person. Please make them address this immediately.

  Business Response

  Date: 12/13/2023

  ****, I am so sorry you are having this issue.  Unfortunately, you have complained to BBB in *******, ******* for Headquarter Honda and I cannot assist you.  We are not ******** Honda Manufacturing in ********, **********.  You need to direct your complaint not to ******** Honda but ******** Acura using **************************************; In order for them to help you better, please include your ***.  For future reference, Honda and Acura dealerships are required to use "*** Inquiry" in the proprietary software for all vehicles coming into service.  If you *** is affected by any warranty or recall, it will reflect there.

  Both brands are experiencing back orders without dates of availability due to the on-going supply chain shorts.  I am not sure what your specific recall is about, but when you reach out to ******* Acura with your ***, they will be able to use the *** Inquiry and know if your vehicle is affected and the recalls.

  Also, I recommend that you always make an appointment for service, when you do, we put the *** Inquiry and can tell you at that time if you have any warranty or recalls that needed to be done at the time of your requested service.  At that time, we can tell if those parts are available and if so, we order for your appointment.  I am not sure about the processes of the ******************.  

  I am sorry I was not able to able you, but I hope that the information I provided will be of assistance to you.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given false and deceptive information, a violation of 15 USC §1692e, as I was told a down payment of $2,000.00 was required in order to drive off the lot. Pursuant to 15 §USC 1605, a finance charge is the sum of all charges. There is also another violation blatantly posted on their website. Violation of 15 USC 1662. This company is violating numerous Title 15 United States Codes, Truth in Lending Act violations on a daily basis. Down payment reimbursement shall be made by check payable to the address on file, immediately. Please be advised that legal proceedings will be enacted if this correspondence is ignored or dishonored. Regards, **** ******** **** [Agent/Beneficiary] Without Prejudice, All Natural Inalienable Rights Reserved

  Business Response

  Date: 02/20/2023

  Dear Mr. **** please read the attached letter from our legal representation.  This is our response to your BBB's complaint and email sent to me this morning.

  Customer Answer

  Date: 02/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: Rule 602 of the Federal Rules of Evidence state that there is a need for Personal First Hand Knowledge which the attorney representing Headquarter Honda has none therefore any comment they claim remains unfounded. I clearly participated in a consumer credit transaction with Headquarter Honda and 15 USC 1662 clearly states that.. "No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state; that a specified downpayment is required in connection with any extension of consumer credit"

  This is my attempt under the protection of the laws stated herein and throughout to clear up any confusion in this matter. The law is clear, the violation that took place is clear.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is falsely advertising. I went online on July 3rd and seen a car to purchase. I found two available and decided to go ahead and purchase it. I looked through all the information and read all the fine print and went ahead and begun the purchase of the 2022 Honda Insight for sale. I entered all my information including my address showing I lived an hour away in a town over. I continued and entered my financial information and was approved for the loan. I received an email congratulating me on initiating the purchase stating my Honda Insight order has been submitted and given an order number. The email stated the appointment for finishing up the paperwork and picking the car up. The next day I received a phone call from a sales rep stating that the car was not for sale to people who do not live locally. She stated I could only purchase the car if I lived in Clermont FL or had a vehicle to trade in. I asked why this wasn't stated anywhere online in the website and why they pulled my credit after seeing I lived in Ocala Florida about an hour away she stated she didn't know and would reach out to me if their rules changed. This phone call occurred July 4th. On July 7th my girlfriend called the dealership and asked for management to get an understanding as to why my credit was pulled if I was not going to be able to purchase the car. We also asked why the car was not able to be sold to me as it did not state anywhere online that it was for local customers only. They stated it was their company policy and there was nothing they can do about my credit getting dinged from their credit check for the financing of the car.

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/07/09) */ Mr. *****, we apologize for any inconvenience and misunderstandings. Unfortunately, as explained by our General Sales Manager, due to current inventory levels, we are not selling outside of our American Honda assigned market area. Under normal conditions, we would do so. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My concern is not that you are only selling to your local market. My concern is that you are advertising vehicles for sale and not staying that they are only for sale for local buyers. That's all just for sale so people like me are going online finding vehicles putting our information in including our financial information, having our credit dinged like mine was, being told our order is submitted and purchase complete then being denied the vehicle. If you are only selling to your local market you need to put that on your website. Secondly why would you pull my credit if you know I am not able to buy the car. I put in my address and i clearly stated I was in Ocala Florida so why go ahead and let me continue with the purchase? I should not had been able to continue and that would had been the perfect time to notify my that the vehicle is only for sale for local customers.

• Initial Complaint

  Date:06/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28 2022 I Paid off my vehicle that was purchased through Headquarter Honda to Capital One, when I purchased my vehicle I bought some Warranties that the dealer usually offers you at the moment of the signing, those policies were purchased to a company called Fidelity. At the moment I paid off my vehicle in less than a year I request the Gap & and Warranty to be cancelled, for that I contact Fidelity and follow thru all the papers I need to do, a month later I received a check for the warranty policy, and when I ask for the Gap policy Fidelity told me to contact the dealer cause they deposit the money on an account they have with them on March 23. Since I received the letter from Fidelity letting me know that the dealer has my money, I start trying to communicate with Headquarter Honda, but left several messages and no response. One time I called and the person that answer told me that the department I was trying to get in contact doesn't allow to be bother that I have to wait until I received my money, I Contact Fidelity again 6/1/2022 and they told me that the dealer have my money and there's nothing they could do about it. As per today 6/2 nobody as answer my calls and I have not received my money back from the warranty I cancelled the moment I paid off my vehicle early.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 8, 2022/06/20) */ Aimee, we are sorry there was confusion in our communication with you. Firstly, we apologize "the person that answer told me that the department I was trying to get in contact doesn't allow to be bother...". that has been addressed today. We apologize that the process was not properly reviewed with you. Gap refunds are not quickly processed and released due to banks and lending institutions charging us back. We do not blindly send the checks as some banks refund directly to the customer and charge us the amount back. If we were to send a check blindly, the customer could receive two checks for the same item. We need to wait until we receive a statement from the bank and reconcile to the charge backs to us. That is why your check is dated May 19, 2022. Some lending institutions are not consistent and will refund the customer directly or they charge us back, leaving it for us to refund. That is why we tell the customer it could take six to eight weeks, as we do not get statements from the lending institutions at the same time each month. (For example, April refunds are on a May statement received in the last week of the month. If a refund is done the last week of the previous month is may not show the next month statement, but the following.) The Accounting Department told Shawn ****** on Thursday, June 16, that check XXXXX had been mailed June 13 or 14. We said that as USPS is not consistent on pick up nor delivery to the dealerships on State Road 50. If you have any concerns in the future, please ask for Customer Relations Manager and they will help you.