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Customer Review Ratings
Average of 328 Customer Reviews
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Review fromKaitlyn M
Date: 03/01/2025
1 starJust got my credit card hacked by them for $16.04. I had no idea this company even existed. Never used them or looked them up even once. Now I have to cancel my card, dispute charges and change my card in every app and subscription it was linked to. Freaking awesome. Can they be reported to authorities for theft?Review fromPaul D
Date: 02/23/2025
1 starStole from me , charged me for a renewal didnt send the paperwork and tried to double chargeReview fromDaniel K
Date: 02/05/2025
5 starsHelpful thanks. Very professional and resolved my issue in a timely manner.Review fromKarely C
Date: 02/03/2025
1 starKarely C
Date: 02/03/2025
I would like the five dollars you took from my bank.
Segpay
Date: 02/05/2025
Hi ******,
The refund is issued, please allow 5 to 7 business days for the funds to credit. I have also placed fraud blocks on your details to ensure no future billing from our company. Let me know if you need any additional assistance.
Thank you,
Raphael Segpay Customer Service Manager
Review fromWendle J
Date: 02/01/2025
2 starsWendle J
Date: 02/01/2025
It was a surprise charge to my credit card because it was outside the realm of the site I frequent so when I noticed I had also had a separate charge by epoch which is the company that I associate with the normal charges for the site I freaked especially when the charge said reoccurring!Segpay
Date: 02/05/2025
Hi ******,
If you would like additional assistance with the charges you are referencing, contact our team at cs.segpay.com. There you will find several modes of communication to resolve the issue. I hope this helps.
Thank you,
Raphael Segpay Customer Service Manager
Review fromOdis H
Date: 01/25/2025
1 starOdis H
Date: 01/25/2025
My account was suspended by Sugardaddy because my bank required them to refund $99 to me. I was double billed on January 10th, two charges of $99 each. I was responsible for only charge of $99.Segpay
Date: 01/27/2025
Hi ****,
I see your bank initiated a fraud reversal for the $99, which can only be requested by you. That fraud charge caused several automatic blocks placed on your account with **********************. If you allowed us to resolve the issue we would have requested the refund on your behalf, keeping your account in good standing. I hope this explanation helps with the suspension/block.
If you want to continue purchasing on the website, I would suggest reaching out to them directly for help at ************************************. Make sure to reference your purchase id, or email address for the purposes of locating your account. They should be able to assist you but there are no guarantees from Segpay. I have notated your account with this complaint to bring them up to speed with our conversation.
Thank you,
*******
Customer Service Manager
Review fromMichael N
Date: 01/21/2025
3 starsMichael N
Date: 01/21/2025
I was hoping to find out what a charge was for and regardless of the fact I tried multiple emails and cards it was not until I had ****** cancel the charge I found out what it was for. The customer service was unable to find that out despite asking they however were polite and maybe triedSegpay
Date: 01/23/2025
Hi *******,
I apologize for my team's inability to locate your charge. For future concerns, we also have our self-service portal at cs.segpay.com. There you will use the various pieces of information to locate your account. If we do not have the right credentials we will not locate purchases. Thank you for insight.
*******
Segpay **************** Manager
Review fromHélène S
Date: 01/11/2025
1 starHélène S
Date: 01/11/2025
I canceled my subscription, but I was not refunded for the last payment. Please refund me (***** CAD),Segpay
Date: 01/13/2025
Hi Hlne,
Our system will not automatically issue a refund based on a cancelation. The next step was to call and request the reversal of the charge because you no longer wanted the subscription. As a courtesy, I have issued the refund and canceled the access to your online membership. If you need any additional assistance, reach out to us at cs.segpay.com.
Thank you,
*******
Segpay **************** Manager
Review fromDoug B
Date: 01/02/2025
5 starsFast and efficient reply. Answered my question fully and I felt they understood my question.Review fromEco S
Date: 01/01/2025
5 starsSegpay was quick to respond and easy to reach in emails. The platforms they use have simple formats and its not a bunch of junk to make a payment. Thanks - college smalls
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