Complaints

This profile includes complaints for MV Realty PBC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MV Realty PBC, LLC

  219 Dixie Blvd Delray Beach, FL 33444-3849

• 

  MV Realty of Colorado LLC

  Englewood, CO 80112

• 

  MV Realty of Colorado LLC

  Englewood, CO 80112

• 

  MV Realty Of Alabama, LLC

  8072 Pecan Dr Bessemer, AL 35022

• 

  MV Realty Of Alabama, LLC

  8072 Pecan Dr Bessemer, AL 35022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst issues with this company and they have the most shady practices I have ever encountered. I am attaching the document I signed - the notary was not present and no there is a lien on my house from them and they refuse to acknowledge it or remove it. I am now trying to refinance my loan on my house and am having to pay 3% of what I am taking my new loan out for all because they will not remove the lien they are saying doesn't exist. I am livid and am demanding my money back. These people are shady and should be put out of business.

  Business Response

  Date: 07/05/2023

  We have carefully reviewed your complaint regarding our company, and we understand your concerns about the alleged shady practices and the presence of a lien on your house. We take customer satisfaction seriously,and we apologize for any inconvenience or confusion you may have experienced.

  
  Upon reviewing the facts of your case, we would like to address your concerns and provide you with accurate information. Firstly, we want to emphasize that a copy of the contract you signed was emailed to you shortly after the signing. I have attached a copy of that email. This serves as proof that you received a copy of the contract with the notary block executed.

  
  On June 16, 2023, you sent a text message to our Broker asking why a lien was filed against your property.  In response to that text we sent you an email clarifying the situation. In that email, we assured you that no lien had been filed against your property. We explained that the memorandum you referred to was not related to any encumbrance on your home but was simply a public notice of our right to serve as your real estate agent if you ever decide to sell your property. We also clarified that only in the event of a breach of contract would a lien trigger to secure the right for which we invested in. Furthermore,we stated that neither the Homeowner Benefit Agreement (HBA) nor the Memorandum was intended to prevent you from refinancing or obtaining a new mortgage or home equity loan on your property. We even offered our assistance in providing any necessary information to your lender.

  
  In response to our email, you insisted that there is a lien on your home when a title search is conducted and threatened to report MV to the BBB as well as to the *** if we did not remove a lien.However, we reiterated that no lien had been filed against your property, and the memorandum was not related to any encumbrance. We also offered to help with a temporary lift of the memorandum if you were refinancing, as this is a service we provide regularly at no cost.

  
  Your latest claim is that no notary was present during the signing of the contract. Our records clearly indicate that a traveling notary named *** was sent to your residence on October 10, 2020, at 11:00 AM. Furthermore, we attached in our response to you the original email sent to you in 2020, which included a copy of your contract with the executed notary block. We did not receive any alerts at that time or thereafter regarding potential fraud. ************** law requires all notary publics to maintain a log recording all completed notarial acts.

  
  We understand your frustration and the inconvenience this situation may have caused you. Our goal is to provide exceptional real estate services, and we regret any misunderstanding or dissatisfaction you have experienced. We welcome you to contact our office directly at **************

   

  MV Realty

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made to sign a contract under duress. When trying to contact them, I have yet to receive a return phone call. I have called about listing my property and have been caused financial duress due to them not helping me with this. Each time I have been told that an agent will get back to me and that has yet to happen. I have records of these calls and want this ridiculous contract voided as they have not met their end.

  Business Response

  Date: 06/15/2023

  ************

  Thank you for reaching out. Our records show that you are actively working with a member of our Client Success Team, *****************, towards a successful resolution to your issue at hand. We see that the two of you have engaged in active correspondence for the past several days.

  We are committed to providing you the best service possible every step of the way.

   

  MV Realty

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is *************************** I am a current client selling my home with MV reality. I am currently sitting in a closing attorney office with a closing in front of me and I am here alone. I have never met my realtor ******************* and she is not present even by phone or zoom for the sale/ closing. I have been severely under represented in this sale. I had to call and request a new agent after 4 months of my home on the market and 3 views/showings with the agent *********************************. I was then assigned *******************. She told me she would come to see my home/ meet me in person after she was assigned to me and ******* took her lock box off my home and her name from the sign in my yard. **** was supposed to bring a new one lock box. Instead she never showed up, she mailed it and another person came to put it on. I am very disappointed and uncomfortable with the entire way my case was handled. I don't feel the commission is fair because I was not marketed well or had contact with the company/realtors I hired to sell my house. I have text between **** and I as proof. I am trying to decide if I still want to close or walk away and hire a better company. I feel a reduction in the commission fees is well deserved for everything I went through and lost in this process, a job in the city I was relocating in, 2 homes and almost miss my sons graduation. When I asked valid questions such as why she never came to see the home she was selling to be able to compare to the others in My area so the price would be good. I got a vague answer. This was the worst experience I've ever been through. I wouldn't recommend this company to an animal. They bait you by giving you money in exchange for the opportunity to sell your home if you decide to sell but they do not do anything to get your home sold or do anything that market your home to be sold. The realtor doesn't come and evaluate the property or meet the Seller. It's very disappointing and disturbing that this is how they run a business.

  Business Response

  Date: 05/31/2023

  Dear *******,

  We appreciate you taking the time to bring your concerns to our attention and apologize for any inconvenience you *** have experienced throughout the process of selling your home. We have carefully reviewed the timeline of events and we would like to highlight the following:
  
  On July 7, 2022, you inquired about potentially selling your home, and our agent ****** promptly reached out to you. However, it appears that there *** have been miscommunication as you mentioned receiving a message but did not specify if further contact was made.We apologize if there was any confusion or delay in our response.
  
  On September 12, 2022, your inquiry was added to our customer relationship management (CRM) system,ensuring that your information was recorded for future reference and follow-up.
  
  The listing agreement was signed on October 13, 2022. We understand that there was a disagreement regarding the listing price, with our agent suggesting a price of $240,835,while you preferred a higher price of $260,495. Ultimately, the listing agreement was executed with the price set at $260,495, accommodating your request.
  
  On October 14, 2022, we proceeded with ordering the necessary photos and yard sign to effectively market your property.
  
  The photoshoot was completed on November 4, 2022, capturing the best features of your home to attract potential buyers.
  
  Your property was officially listed for sale on November 6, 2022, at the agreed-upon price of $260,495.
  
  On November 22, 2022, a price reduction was implemented, lowering the listing price to $244,495 in response to market conditions or other factors surrounding the home including negative feedback regarding strong odors.
  
  On January 11, 2023, you requested a new agent, expressing dissatisfaction with the marketing strategies employed by your existing agent. As a result, the listing was reassigned to **** who promised to visit Columbia and conduct an open house accommodating your request.
  
  On January 18, 2023, OfferPad declined to make an offer due to concerns about the busy street. However, Open Door is currently reviewing the property for potential interest.
  
  A price reduction to $239,900 was implemented on February 20, 2023, with the intention of attracting more buyers and expediting the sale process.
  
  Feedback received on March 20,2023, indicated concerns about the smell of smoke in the house, with multiple low offers that you, as the homeowner, chose to reject.
  
  On April 7, 2023, an offer was accepted for $234,500, with a closing date initially scheduled for May 7, 2023.
  
  The closing date was subsequently moved to May 15, 2023, and we understand that this change caused frustration. To address this inconvenience, we waived the transaction fee on May 18, 2023.
  
  On May 19, 2023, you contacted ** to request a reduction in the commission and expressed dissatisfaction that the agent did not attend the closing or visit the property. We acknowledge that another local agent,Shinique, was present at the property on two occasions. We apologize for any miscommunication or expectations that *** not have been met.
  
  Finally, we closed the transaction on May 23, 2023, with a sale price of $234,500.
  
  It is always MV Realty's intention to earn the commission by providing an exceptional real estate agent to represent the property owner in the event of a sale. Though we are sorry for falling short of your expectations,we do feel every effort was made in assisting you on this successful sale of your home.

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MV Realty operates a corrupt business model targeting the poor and African-********* with unconscionable 40-year-contracts that don't end with the death of the signer and are rightly being sued by the **************** and other states for this. I was also being harassed by their rude agent, ***************************, that conned me into executing a contract with MV Realty. I demanded that he stop contacting me. I don't want anything to do with these scammers and requested to sever our unethical agreement without any response after I told ******* I am never selling and to stop contacting me. No one contacted me after to reasonably settle and end this scam relationship they created. In reality, there is no Homeowner's Benefit that MV Realty offers, it's actually a twisted scheme to work-around usury laws to prey upon the poor, especially African-*********. It's sick and I want the Memo removed and the unconscionable contract cancelled.

  Business Response

  Date: 05/26/2023

  ************** joined our Homeowner Benefit Program in January 2020 and is currently selling part of her ownership of her property as part of a Home Equity Sharing program; she will become a co-owner of her home with a company who also becomes a decision-maker regarding the property. While not a traditional real estate transaction involving the sale of a house, it is neither a traditional form of accessing equity nor a line of credit via a lending institution.

  We reached out to the company ************** works with and offered to either temporarily lift the Memorandum while she completes her transaction, or to subordinate the Memorandum. We do this every day across the country and charge no fee whatsoever. Initially all suggestions were refused by the company ************** is partnering with; they asserted they will only accept a full termination. It is the inflexibility of the Home ********************** causing a termination clause to trigger.

  There is no lien, and has never been a lien, on Ms. ****** home. Our memorandum acts as public notice that MV Realty has the right to represent its client for 6 months IF and WHEN they ever decide to sell their home. We do not require anyone to sell; we file a memorandum to secure the opportunity we invested in. MV Realty only files a lien in the event of a breach of contract; ************** did not breach her agreement.

  As a result of Ms. ****** persistence with the Home ********************** along with a member of our Client Success Team, we were able to come to an amicable resolution on this matter and avoid undue fees to ***************

  While we understand Ms. ****** anger and frustration over the past few days, it is necessary to clarify that MV Realtys only demographic for clientele is any and every homeowner wishing to reap the benefits of a real estate company that financially invests itself in the opportunity to provide top service on a continual basis. We avail ourselves to our clients for all real estate related questions and/or advice, as well as provide them with a number of other real estate products designed to maximize their awareness of the value of their home.

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were tricked out of our property. I did NOT SIGN a memorandum and the notary does not match my signature. Some how, MV Realty obtained my signature. I went to the courts and court officals agreed signatures did not match. MV Realty is part owners of our property.MV Realty's homebuyers agreement memorandums and full agreements DO NOT CATEGORIZE THE CONTRACT AS A 40 YEAR TO LIFE IMPRISONMENT LIEN. They file and hold homeowners property hostage.The upfront money that homeowners are paid by MV Realty doesn't amount to the value of what the homeowners sign for. BASICALLY, IN A NUT SHELL- Homeowners are signing away their property that they work hard for- a ************************************************************************************************************************************** the real estate division.A hidden contract that last for 40 years to life is a bit much that surpases the norm when compared to standard listing agreements from licensed Realtors which typically last between 6 to 12 months.MV Realty failed to disclose their terms and conditions. They also failed to inform us that the contract lives and is passed on to the homeowners beneficiary in the event that the homeowner dies. BASICALLY AGAIN, THE CONTRACT NEVER GOES AWAY UNTIL YOU GIVE MV REALTY THEIR MONEY. HERE'S REALITY FOR YA: MV Realty agrees to sell your property for $500,000.00. MV Realty tells you, "I'll give you $685.00 in exchange for $30,000.00. That's their 6% that you must pay them for them being your realtor. AND YOU CAN'T GET OUT THE CONTRACT UNTIL YOU PAY THEM. THEY MAKE SURE THAT YOU PAY BY FILING A LIEN OR A MEMORANDUM AGAINST THE PROPERTY. BASICALLY, YOU ARE ON THE ***** MV REALTY HOLDS THE HOMEOWNER IN PRISON UNTIL YOU PAY THEM BACK. It's DISTORTION AND DECEPTION. PLEASE CONTACT THE NEWS MEDIA, RADIO STATIONS, TELL YOUR NEIGHBORS SPREAD THE ***** A LAWSUIT PENDING- MV REALTY AND INNOVATUS- They created the scam now it has backfired on both.

  Business Response

  Date: 05/26/2023

  We appreciate you taking the time to reach out to us regarding your Better Business Bureau complaint. We understand you are now alleging fraud was committed with regards to the signatures on the *** agreement you entered into back in October 2020. We take such matters seriously and would like to address the issue promptly and transparently.

  First and foremost, we would like to emphasize that we have valued our ongoing business relationship since 2020. Before you and your husband signed the Homeowner Benefit Agreement, MV sent you each a blank copy for your review to each of your emails. I have included these emails for your reference.

  Over the past three years, we have made several attempts to sell your home; our agent ******** worked diligently to find you a suitable buyer. We would like to continue to provide you excellent service and avoid any termination fee outlined in your contract.

  Regarding the specific allegation you raised about fraudulent signatures on the contract, we want to assure you that we are fully committed to upholding the highest standards of ethical business practices. Our company has stringent protocols in place to ensure that all contracts are executed legally and with the consent of all parties involved. I note that the agreement was signed at your property in the presence of a notary public, and that this is the first time you have voiced any concern about fraud or identity theft. Our legal team conducted an internal review of your file and determined the signatures on the contract to match the signatures on both drivers licenses. To help us address your concerns effectively, we kindly request that you provide us with any additional details or evidence you may have regarding the alleged fraudulent signatures.This information will enable us to conduct a thorough internal investigation and take appropriate action.

  We want to reiterate our commitment to resolving this issue promptly and amicably. We value our relationship with you and understand the importance of your satisfaction. Our goal is to find a fair and mutually beneficial solution that addresses your concerns and preserves our working relationship.

  Please contact our Legal team at ************** or via email ******************* to discuss this matter further. We are eager to work with you and restore your confidence in our services, and appreciate your patience and understanding as we work towards a resolution.

  MV Realty

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 19963520
  
  I am rejecting this response because: MV Realty has lied, and conspired to steal our home equity on multiple occassions. We soon discovered 3 months ago that MV Realty has a lien against the property.  Upon revelation of this lien, we ******************** and I personally went to the **************************** and discovered that documents had been filed into the registry as though a closing took place. Upon examination of the documents, discovered that a "**************" signature notarized my signature. Not only that, we discovered a fully executed document with my signature, ******************** signature and MV Realty signature completed on one single document as though we all had met and executed the document in one setting. This NEVER TOOK PLACE. 

  Upon inspections of the allegedely forged documents, it appears that a "cut and paste" has taken place with such documents. We never had a closing, nor have "I, or we" ever met with nor saw the unofficial witness whose signature appears on the document by the name of "****************?". The documents was also signed by MV Realty, PBC, LLC ******************************** whose notary commission is located for the **************** whose commission is expired as of January 30, 2023. These documents appear to be executed on October 27, 2020.

  Court official at the Dekalb ****************** Divison also looked and examined the documents and has also confirmed that signatures ARE DIFFERENT as recorded into the real estate divison. From my reconcilation, I DID NOT EVER MEET WITH ANY NOTARY BY THE NAME OF "**************".

  It is my testimony that I met up with notary ********************* of West ******* ************* Services whose name DOES NOT appear on any documents recorded by the Dekalb ****************** office. She and I met at The Varsity located at: ************************************************************************ on October 20, 2020 around 8:30 pm at night. She and I both met and I requested *************************** about the validity of the documents. *************************** infomed me that she did not know anything about the documents and that she was only dispatched on an "emergency" basis to meet up with me to gained my signature.

  The both of us sat in my truck in the dark to which the notary gave me a 1 page document for my signature.  It was my understanding that I signed to receive the check for $645.00. The only thing that *************************** informed me of was that she was called by ************************* to come out and meet with me and that ******************** was not available during the time for her to meet ********************. She just told me to be careful with whatever I was signing and that she did not anything about such documents. It was my understanding that I was signing for ************************* to be our Realtor.

  I contacted the notary "**************" at: ************** from the number provided to me at the Dekalb County ****************** Division.   ******************** and I learned about these forged documents on or about March 15, 2023 of these forged documents. I then contacted MV Realty represented ************************* screaming to the top of my lungs. I asked her how could they file a lien against our property. That wasn't the agreement. The agreement from our understanding was for her to be our Realtor to sell our property. I asked this mysterious "*************" for her first name to which she refuses to provide to me. I then asked "**************" who was she that I never met with her ever and that I met with ***************************. She refuses to speak with me and suggested that I contact *************************. I also asked "*************" to provide proof that she met with me to which she refuses or that she couldn't provide proof that she met with me to sign my property over to MV Realty.  As of today, "**************" refuses to take any of my calls. Out of concern, she contacted ***************************** and asked ************************* was she in trouble. ******** contacted me and shared the concern.

  There was NEVER EVER any mention of a 40 year to life loan against our property.  As of today, MV Realty's representative has failed to sell our property. ************************* actually left us handing without any representation. She told me personally, "if you want your property close, you can find your own investor and or realtor". I have lots of correponence from her with such information. I wanted to send those documents as well but the BBB site only allows for 5 documents at a time.  I would like to submit these documents for your review.

  I am dumbfounded to have discovered that it appears that someone may have cut and pasted my signature as evidence submitted to the courts as though a closing took place with everyone in attendance. THERE WAS NEVER A CLOSING NOR DID WE MEET UP WITH *************************** as it's recorded that she prepared such instrucment based on the real estate filing deed book ***** page 695. I am confused as to how they obtained a completed 1 page document as though everyone was in attendance on the date listed on the closing documents. This document has now become part of a permanent document filed 
  

  I've since learned that there are a total of 33 common complaints across filed with against MV Realty as well the involvement of the ************************** MV Realty has conspired, tricked and schemed swindling ******************** and I out of our home equity amount in the amount of $12,685.00 disguised as a home equity loan.

  MV Realty has targeted us.  ******************** and I fall into both categories as we are both disabled and minorites. Our phone number has been registered since 2012 on the National "DO NOT CALL LIST".  On or about October 20, 2020, we were solicted by a Broker connected to MV Realty, PCB which by the way, MV Realty does not have an office in the **************** but used ************************* who is licensed in the **************** to conduct their business. They have an agreement in place for 6% to pay ************************* 3% if and when she sell our property.
  

  On the same day that we received a unsolicited call from *************************, broker **** lied an stated that if we allowed her to be our Realtor, she would pay us $645.00. She stressed that we were under no obligations to sell with MV Realty. In fact she stated that if the property doesn't sell within 6 months, that we were under no obligations and that the $645 would be "a gift" as a token of appreciation is how she framed and or coined her pitch. 

  I am requesting that MV Realty release their name off of our property IMMEDIATELY. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/15/2023

  **************,

  We have received your allegations of fraud regarding the agreement signed by ***************************** and *******************************. As previously stated,we take such claims seriously and have conducted a thorough review of the facts surrounding the agreement in question. Here are the relevant details we have gathered:
  

  The original agreement was signed by ***************************** on 10/22/2022 and notarized by ***************
  

  Subsequently, on 10/23/2022,both ***************************** and ******************************* signed the agreement, which was also notarized by *******. This revised agreement superseded the original one and became the binding document.
  It is important to note that the other notary mentioned by ******************************* did not send the original agreement to us.
  

  We have thoroughly reviewed the signatures on both IDs, the *** contract, and official public records. It has come to our attention that both parties signed their names differently throughout the various documents.
  

  We examined the signatures on the recorded Subordinate Deed to Secure Debt, which was signed by both parties on 2/2/2012, as well as a partial loan document from 2016. Upon careful inspection, we have noticed similarities between the letter formations on these documents and the letters in the *** agreement signed by both parties.
  

  Based on our comprehensive review, we have not found any evidence of fraud in the execution of the agreement. However, we understand the seriousness of your allegations and are committed to resolving this matter fairly. We encourage you to please email us at ******************* any additional information or evidence you may have that can assist us in further assessing the situation.
  

  Please be assured that we prioritize transparency and integrity in our operations, and we are dedicated to addressing any concerns you may have. We will continue to investigate this matter diligently to reach a satisfactory resolution.
  

  Thank you for bringing this issue to our attention, and we appreciate your cooperation.

  MV Realty

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by MV Realty when I was in need of funds. I was told this was not a loan. It was a good faith gesture that if we ever sell our home, we just agree to list our home through MV realty. I was told this would not cause any issue down the road if we ever did a refinance or line of credit. I was told there would be no issues at all as long as we agree to use MV realty if we ever sell our home. 2023, trying to do a line of credit and we cant. We have to pay a termination fee to MV realty because they have a lien on our address. We can terminate our agreement for a fee of over $16000. Would have never signed with this company if I would have known there would be these type of issues. Was reassured multiple times that all we had to do was use MV to sell our home if we ever decided to. I am not selling my home. Just trying to do a line of credit and having nothing but issues. This company lies to their customers. They do not care about hurting people along the way.

  Business Response

  Date: 05/16/2023

  ****************** is currently selling part of her ownership of her property as part of a Home Equity Sharing program; she will become a co-owner of her home with a company who also becomes a decision-maker regarding the property. While not a traditional real estate transaction involving the sale of a house, it is neither a traditional form of accessing equity nor a line of credit via a lending institution.

  We reached out to the company ****************** works with and offered to either temporarily lift the Memorandum while she completes her transaction, or to subordinate the Memorandum. We do this every day across the country and charge no fee whatsoever. All suggestions were refused by the company ****************** is partnering with; they will only accept a full termination. It is the inflexibility of the Home ********************** causing a termination clause to trigger.

  There is no lien, and has never been a lien, on Ms. ******** home. Our memorandum acts as public notice that MV Realty has the right to represent its client for 6 months IF and WHEN they ever decide to sell their home. We do not require anyone to sell; we file a memorandum to secure the opportunity we invested in. MV Realty only files a lien in the event of a breach of contract; ****************** did not breach her agreement.  Sadly, she is working with a company who is resistant to alternate options MV Realty is trying to provide to help her avoid any fees whatsoever.

  A member of our Client Success Team reached out to ***************** and we worked together to come to an amicable resolution on this matter.
  
  MV Realty

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  When I first spoke with MV I had explained I was working on obtaining a line of credit.  MV Realty did not pose any obstacle to this transaction. And was willing, at no cost, to subordinate its memo filing to my new lender.  Subsequently, after I decided not to proceed with a line of credit, I chose to pursue a Home Equity Sharing transaction. Again, MV offered numerous solutions to avoid any termination fees or other costs that would be owed to MV.  Unfortunately, for reasons that Unlock could not explain, they alone insisted I pay the MV termination fee to the Home ********************** as a requirement to closing the transaction.  I understand there has never been a lien on this property, and it was through no fault of MV Realty that caused me to owe any termination fee. I reached out to MV Realty to assist with an accommodation for me which they have assisted with.
  

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 my husband had lost his job and we were going thtough financial hardship. At that time, there were individuals from MV Realtor offering ** $1200 and whenever we want to sell our home we would use themfor 6 months and if that did not work we could go with other companies. We are in the process of selling our home and are being told we have to pay them 3% as we are going with another realtor. In addition we did not know that this contract was for 40 years.

  Business Response

  Date: 05/15/2023

  *************,

  You and your husband have been a part of MV's Homeowner Benefit Program for 4 years. Our contract with you grants MV Realty the right to represent you as your listing agent if and when you ever decide to sell your home, and never obligates you to do so. By listing your home on the market without giving ** the opportunity to be your realtor for a 6-month listing period, this is an act of breach to our agreement. Last week, we sent you formal notice as well as followed up with a phone call from a member of our Client Success Team who reviewed the contract with you.  Additionally, we explained how easily you can transfer the listing to MV Realty for 6 months and fulfill your side of the contract.

  Prior to the filing of this complaint, we dont have record of you calling or emailing our office to express any dissatisfaction with the Homeowner Benefit Program. We can only surmise it's in response to our notice of your breach in the agreement.  We take pride in the level of service that we offer our clients, and we want to ensure that we have addressed any issues or concerns you may have. Therefore, we would appreciate it if you could contact our legal department by phone at ************ or email at ******************* so that we can assist you in any way we can.

  It is important to note that page 1 of our agreement outlines its terms clearly as forty (40) years OR until you sell your house. By transferring the listing to MV Realty, the contract ends if we sell your house during the 6-month listing period and would not last 40 years.

  MV Realty

• Initial Complaint

  Date:04/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by MV Reality. They indicated that I would receive a check for approx $1500. All I had to do was use there real estate company to be the agent in case I decided to sell if not them I wouldnt owe anything to them. I was told that there isnt a lien just a note placed for public record (this is not true) I was also told if be able to refinance and anything else related to MY home with no issue. However this isnt true either. There is a lien and the accounting department at MV does not remove the note/lien when you conduct business with your home. They are the main contact and will work with anyone related to MY home. I've seen several stories on the news and read articles of this scam to vulnerable homeowners. I was told some of the same things and to find out that it was a lie. The contact doesnt die with me these people will always have an interest in my home until its sold. This company agents only tell part of the truth! Help!

  Business Response

  Date: 04/24/2023

  ******************,

  We apologize for any confusion regarding the terms of your agreement with MV Realty. Our records indicate a sample HBA was emailed to you for review prior to signing, a second courtesy copy was emailed to you 2 days after signing, followed by a 3rd courtesy hardcopy mailed to your home.

  The agreement clearly states in clear 12-point font the term is 40 years OR when you decide to sell your own, whichever is sooner. It is important to note that a listing agreement would be for only 6 months. This means that if MV Realty is not able to sell your home within a 6-month period, you are free to sell the home on your own or with another realtor for an equal or greater value per the owner listing period in the agreement.

  We want to be clear that our memorandum serves as public notice of our agreement and does not act as a lien unless the agreement is breached, meaning sold outside of our brokerage. Additionally, our agreement does not hinder your ability to refinance or access equity from your home. Nor does it hinder you from any other opportunities available to you as a homeowner. We collaborate with lenders every day to lift and reinstate our agreement or subordinate, depending on the lender's preference.

  It is always MV Realty's intention to earn our commission by providing an exceptional real estate agent to represent a homeowner in the event of a sale, only if and when you ever decide to sell. And we are always here to offer you sound real estate advice.

  
  Sincerely,

  MV Realty

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19958628
  
  I am rejecting this response because:
  

  You stated you sent me an sample memorandum which you did. However you never indicated that MV Reality would be the contact person for any business I do with my home. I was told that all I do is email and the memorandum would be removed. I clearly didn't understand what I was signing and should have been offered a lawyer or my own representative to help me with understanding the paperwork.  Everything was rushed and now I'm being told the complete opposite of what I was originally told before I signed. 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/25/2023

  ******************,

  As our initial response stated before a sample HBA was emailed to you for review prior to signing, a second courtesy copy was emailed to you 2 days after signing, followed by a 3rd courtesy hardcopy mailed to your home. The agreement clearly states in clear 12-point font the term is 40 years OR when you decide to sell your own, whichever is sooner. It is important to note that a listing agreement would be for only 6 months. This means that if MV Realty is not able to sell your home within a 6-month period, you are free to sell the home on your own or with another realtor for an equal or greater value per the owner listing period in the agreement.

  We want to be clear that our memorandum serves as public notice of our agreement and does not act as a lien unless the agreement is breached, meaning sold outside of our brokerage. Additionally, our agreement does not hinder your ability to refinance or access equity from your home. Nor does it hinder you from any other opportunities available to you as a homeowner. We collaborate with lenders every day to lift and reinstate our agreement or subordinate, depending on the lender's preference.

  It is always MV Realty's intention to earn our commission by providing an exceptional real estate agent to represent a homeowner in the event of a sale, only if and when you ever decide to sell. And we are always here to offer you sound real estate advice.

  MV Realty

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***********************, was contacted by MV Reality to sell my house. I told them that this was my forever home and I would never sell it. They told me that they would give me a check for just to be the agent in case I did decide to sell if not them I wouldn't owe anything to them. I was told when I die the contact dies with me. The contact doesn't die with me. These people would still have an interest in my home until it's sold. This company lies to people and steals their homes in the end. I thought I was helping my children, so when I pass, they wouldn't have to find someone to sell property as written in my husband's will. I didn't know that they had placed a lien until I went to refinance. MV realty called the company which I was going thought. MV realty told them they couldn't refinance or they would have to pay money or I would. I spoke with the lady from MV realty she told me the same thing about paying money. I asked her if it was the amount which was given to me. She told me, it would be a larger amount.

  Business Response

  Date: 04/24/2023

  ****************,

  We are sorry for the inconvenience you experienced during your recent refinance process. Our records show Rocket Mortgage requested a full payoff on 4/5; and despite our efforts to offer a solution to subordinate with no fees to you, Rocket Mortgage initially refused on 4/7. However, Rocket Mortgage finally agreed on 4/14 to subordinate our memorandum, allowing your refinance to proceed after the delay caused by them.

  At MV Realty, we are committed to providing prompt and efficient service to our clients. As soon as we received the inquiry from the lender, our team at MV Realty was ready to assist you on the same day. We understand the importance of timely and seamless transactions for our clients.

  We value your business and are dedicated to resolving any concerns or issues that *** arise. Please do not hesitate to reach out to ** if you have any further questions or require additional assistance. We remain committed to providing you with the best possible service and ensuring a positive experience with MV Realty.

  Thank you for your understanding and continued support.

   

  Sincerely,

  MV Realty

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19938236
  
  I am rejecting this response because: They still lied to me when asked about putting a line on my house their response was, no we don't do that and you can't believe what you read. People say things because they are mad about something.
  **********************;
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/01/2023

  We want to be clear that our memorandum serves as public notice of our agreement and does not act as a lien unless the agreement is breached, meaning sold outside of our brokerage. Additionally, our agreement does not hinder your ability to refinance or take out home equity loans. We collaborate with lenders every day to lift and reinstate our agreement or subordinate depending on the lender's preference.

  Individuals who accept the consideration offered to them to become their listing agent if and when they ever decide to sell in the future, then subsequently do not fulfill their obligation by allowing ** such an opportunity, do encumber a termination fee. This was not your situation, ****************, and there is no lien from MV Realty on your home. There is only our memorandum as public notice.

  MV Realty

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against MV Realty. In 2019 I was randomly contacted by a young girl named ********************* from this company offering me whats supposed to be a Homeowners Benefit program where she stated they were offering New home owners a cash incentive of $900 upfront with no need for repayment and all they would ask for in return is that we would use their company if we ever decided to sell our home whether it be in a year or 50 years. We were brand new homeowners and we were tight financially and decided to go ahead and take the money to help us get by but little did I know we were being set up for failure, she scheduled an appointment and came with her notary and explained the contract in her own words, I read through it but I could not really understand most of the legal terminology and I did not have an attorney present to explain what I was signing or to guide me in the appropriate direction so I took her word for it and signed, fast forward to 2023 I attempted to try to refinance or acquire a line of equity on my home for some much needed repairs and was not able to, come to find out these people put a lien on my property for 40 years !!! Would they have disclosed that information I would have NEVER signed these documents. After realizing this, I started researching and saw there were multiple lawsuits filed against them and there have been many people aside from myself that unfortunately have fallen victim to this companys fraudulent scheme. Recently, I was considering selling my property and was advised Im unable to do that because no one would buy it with a lien on my land and aside from that I would have to pay 3% in penalties and most likely wont even get the lien taken off. I feel like I have been taken advantage of by these scammers and was blindly mislead into a trap . This is completely devastating and I hope I can get some help Im resolving this issue and being released from this contract. Thank you for you time !

  Business Response

  Date: 04/13/2023

  Dear ********,
  
  We understand that you had a conversation with one of our team members earlier today regarding your concerns, and we wanted to follow up with you here as well.
  
  We apologize for any confusion regarding the terms of your agreement, but as we mentioned during our conversation, the agreement clearly states in a clear 12-point font in section 2 of page 1 of your agreement that the term of the agreement is 40 years. However, it's important to note that the listing agreement is only for 6 months. This means that if MV Realty is not able to sell your home within a 6-month period, you are free to sell the home on your own or with another realtor for an equal or greater value per the owner listing period in the agreement.
  
  We want to be clear that our memorandum serves as public notice of our agreement and does not act as a lien unless the agreement is breached, meaning sold outside of our brokerage. Additionally, our agreement does not hinder your ability to refinance or take out home equity loans. We collaborate with lenders every day to lift and reinstate our agreement or subordinate depending on the lender's preference.
  
  We understand that you have decided to sell your home with another brokerage, which is your prerogative. However, we would like to emphasize that it is always MV Realty's intention to earn the commission by providing an exceptional real estate agent to represent the property owner in the event of a sale. In this case, you indicated that you would not like to even give one of our agents a chance.
  
  Should you change your mind, we remain ready to represent you in the sale of your home. We appreciate your business and hope to have the opportunity to work with you again in the future.
  
  Sincerely,
  
  The MV Realty Team

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19922796
  
  I am rejecting this response because:
  
  I was not told it was a 40 year lien, WHAT SO EVER! No one explained that to me at the time of signing. Would you have, trust me I would not have signed those documents . No thank you, I will not use your company again.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/24/2023

  Good morning,

  Again, we want to be clear that our memorandum is a public notice of our agreement. It does not act as a lien unless the agreement is breached, which you opted against resolving when we contacted you.

  MV Realty

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19922796
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************