ComplaintsforFunjet Vacations
Travel Services
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought an airlines ticket through a travel agent to go to ********** from June 16th to 21st in 2020. I got a really bad reaction to Covid booster shot; got very sick and could not go on the trip. ******** airlines refunded $382 on June 14th, 2020 to Funjet vacations after deducting 20%of the original price I had paid for the ticket. I spent countless hours writing emails, and on the phone calls with Funjet reps *************** Initially, they asked me to submit a doctors note for my illness in order for them to issue a refund. I did submit a note from my primary care physician. After that, whenever I called them, they will put me on hold forever and repeatedly told me that they will refund the money. So many times, their office will even close and they will still leave me on hold ( so rude and impolite ). In hindsight, they had no intentions of issuing a refund or even a credit towards future travel but kept on making a fool out of me. Since ******** had issued them a refund, Funjet had no business keeping that money. It wasnt their money. Even the travel agent kept telling me that they told her that they will issue a refund. Had the airlines not refunded the money, I can understand it. Once I even talked to the supervisor named **** and he assured me that he will certainly take care of it and promptly issue a refund which of course, never came. It was a horrible experience to deal with Funjet and they made a complete fool out of me. I am a senior citizen living alone on a limited incomeInitial Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tried utilizing travel credits with funjet on May 17th. First tried asking questions with chat I was told to reach an agent by phone. I was on the phone trying to get info regarding just booking flights. I was on the phone with an agent over 2 hours! She kept me on hold the majority of the time and then booked a trip and used my credits without my ok to do so. From her using my credits and canceled the same day I have been waiting weeks now to get credits back that I never used. I received half of it back and I have called weekly and agent just keep telling me to check back in a few days. I want to get this resolvedCustomer response
06/04/2024
First complaint was resolved. This is a totally different complaint and issue. The first complaint was resolved with the credit issued in March 2024 and now in May 2024 an agent used my credit without my permission and I have been told I would get it back but have yet to.Customer response
06/11/2024
A week has passed and yet no solution. Need a call back from a supervisor agents have been repeating info no help providedInitial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked a vacation through Funjet Vacations in April for dates in late May. Unfortunately our flight was cancelled the day of departure. We were rescheduled for the following day, however that flight was cancelled as well. We have now been on the phone for over 5 hours trying to manage our hotel plans through funjet. They have repeatedly put us on hold, not to return for over 45 minutes. We have lost out on 3 nights of hotel, not to be reimbursed, for something out of our control. Funjet is next to impossible to reach, and they do not help with situations such as these. We just want to push our dates at the hotel to reflect our new flight arrangements and we dont want to be charged for the first three nights we missed!Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 6, 2023, I booked a trip with Marriott Vacations but had to cancel the booking three days later due to my husband's surgery. I contacted ******** regarding the cancellation, and they informed me that my account would be credited for the accommodations portion. However, although the package was sold as a Marriot package, the flight was booked through Funjet, so I had to contact them as well. When I spoke to their representative, there were some issues, and I wrote a letter to them. They informed me that I would not receive a refund for the cancellation but a travel credit instead, which could be used within 13 months. I received an email with the dollar amount of the credit, and I sent an email asking how to use the travel credit. The email response was to contact them when I'm ready to book.Recently, I called Funjet well within the 13-month period to book a trip using the travel credit. However, they informed me that we did not cancel the booking correctly, and they would not be able to allow me to use the travel credit. This is clearly wrong, as they had informed me previously about the travel credit, and I had received an email with the credit amount. It is unfair that they are keeping my money and not acting in good faith. They knew both reservations were canceled, and to state it as a "no-show" is just appalling. I seek your assistance in getting this resolved, as it is deeply appreciated.Customer response
05/15/2024
Received these two emails today. Not sure what it means.Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
January 2023 I made a deposit for a trip to ******* with a group. The sales person operating under the business name of Crea Tiff Travels booked the trip. She didnt give choice for refunding funds. She made the choice with my knowledge.she has told me no worries the money could be used to buy airline tickets. Now Im being told I must book an entire trip flight and hotel which I dont need.Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/27/2023 I booked a trip with ******************************** ( a representative for FunJet) for a new years trip to ***********. I was informed I would received the updated confirmation within a couple of days. I followed up with ******************** on 11/30/2023 and was told the reservation with name and information was not complete. On 12/4/2023 and 12/6/2023 I was told again she was waiting on a confirmation with my name and information. On 12/6/2023 I asked her to just cancel the reservation and refund my card. ******************** stated the reservation was pending but Ive had people who werent on the reservation to show up to the location and get taken care of. She then stated this is not the first time Ive had to deal with this. I will get it taken care of and as soon as the name is changed, I will begin the refund process. I called ******************** and explained I am not traveling to a location across the country without a confirmation of my reservation in my name. It is not like I am around the corner and just go home. Since this conversation I have still not received any confirmation, correspondence of refund. NOTHING! I disputed the charge and was told by the card holder the charge was valid as Funjet had issued me a credit. I attempted to use the credit and was told I do not have a credit as i NEVER had a valid reservation. At this point I would just like a refund of my money. All of the documents provided by FUN JET company are in someone else name,Initial Complaint
03/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently booked a trip for my family and I. I received the itinerary confirmation via email from funjet. However, the ages for my children listed are incorrect to their actual ages. I double checked and made sure the correct information was submitted. If they ticket the flights with the wrong age then this can cause TSA/flight personnel to not allow my children to fly since their ages are not what it says on the actual plane ticket. Just want the ages corrected so we will be able to fly without any issues.Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In July or August 2019 I began making payments towards a ****** Trip for a family of four (4). I started making payments to an independent travel agent. Please see information below:************************* ************ Independent Travel Consultant ***********************************: rhondaturner.inteletravel.com/ ****************. In 2020, ****** closed due to the ***** Pandemic. On April 26, 2020, we canceled our trip scheduled for June 20. 2020 due the Dusney being closed because if *****. Plus the trave agent could nit give us a date that ****** planned to reopen. On April 26, 2020, the travel agent informed me via email, because I did not pay for my tickets in full, what I did pay would be turned into a credit until I am ready to rebook my ****** trip with Funjet. Fast forward to November of 2023, I was ready to schedule my trip to ****** and use the available credit I had on file with Funjet. I called Funjet to inquire of the steps I needed to take to receive the credit on file and schedule my trip for ******. When I spoke with a representative from Funjet, I was told they could not release information to me, that the travel agent I was working with had to contact Funjet. I contacted travel agent and informed her of the conversation with the representative from Funjet. The travel agent contacted me after speaking with a representative at Funjet who stated that I was unable to receive the credit because of the length of time. I contacted Funjet again and spoke with a supervisor. I was told that notification of when the credit would expire was sent to the travel agent on June 8, 2021. The travel agent says she did not receive such notification. I was never sent proper notification of the credit with Funjet expiring. I would like Funjet to give me the credit which is due. I would like to schedule my trip to ******. I paid over $1200.00 to Funjet. I would like to be compensated. I never duly notified. Please assist on this matter if you can. Thank you.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
****** and ************************************* Reservation# N5G223E3 - ******* Room# **** January 6 - 12, 2024 In July of 2023, I joined a friend's birthday trip via her travel agent via funjet. The package offered by funjet was for a stay at Sandos Carocal Eco Resort from January 6-12, 2024. The resort advertised on their website a disco, bars open until 2 and a sports bar. None of that was actually true and it got worse. We paid extra for a special package that allegedly offered more perks and we did not receive any of those perks. I am uploading a word document detailing our stay and funjet's lack of responses, because it is too many words for this box. After Returning home, we all reached out to funjet again via our travel agent and they offered us a refund of $150. After sending us to that place knowing it was not as advertised and after not helping us while we ere there, I do not think this is a fair offer. Can you please help us? We were literally trapped there. Couldn't move our flights or leave because we had already paid so much to stay there.Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I need an itemized receipt for all of the charges for our recent trip with Funjet. I have contacted them multiple times without any response. I need these receipts in or to receive compensation from American Airlines for the inconvenience that the Airline caused me and the travelers that accompanied me. It is confirmation # C12023E3
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Customer Complaints Summary
125 total complaints in the last 3 years.
24 complaints closed in the last 12 months.