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Business Profile

Travel Services

Funjet Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint regarding a refund issue with Funjet Vacations. On January 14, 2025, I was informed by an agent, Kimarley, that my client would receive a full refund, and this was confirmed via email.However, during a follow-up call on January 28, 2025, ****** and Supervisor ***** informed me that the previous information was incorrect and a penalty would apply to the refund. Despite having written confirmation from Kimarley, ***** refused to honor the full refund. Furthermore, ***** was unprofessional, frequently talking over me during the conversation and failing to address the issue appropriately.I request that Funjet Vacations honor the original agreement and issue the full refund as stated. I also recommend that their agents and supervisors receive better training to ensure consistent and accurate information is provided to customers.Thank you for your assistance in resolving this matter.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked travel through fun jet vacations to the ******* for January 3 through January 11 and unfortunately ************** canceled our flight home on January 11 ************** refunded fun jet vacations for the airfare that we were not able to use and fun jet vacations is not being responsive about refunding the money to to me. I have made multiple calls to fun jet vacations. Their customer service is very poor. They have repeatedly dropped the call when trying to transfer to another department. I have waited on line 30-minutes to an hour and then the call drops and i have to call back. They are telling me that ************* has not refunded the money and they are refusing to reach out to them. They said theyll wait to hear from ***** instead of being proactive to try to get the money refunded to the customer.

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Funjet vacations scammed me out of my refund. They told me they would refund me for a cancelled flight if I removed the chargeback on my credit card. I did exactly as they said and now they wont refund me the money. I was stupid enough to believe that they would refund me the full amount which was more than what the chargeback was for thus why I agreed to remove it but I had no clue I would end up getting scammed in the end and receiving no refund.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reservation Number - ******E3 Passenger First Name - ******* Passenger Last Name - ***** Passenger Email Address - ***************** Passenger Phone Number - ********** Reservation Departure Date - 07/19/24 Origin - **********, ************ Destination - *********, ** Travel Confirmation Funjet Vacations Reservation # ******E3 Departure Date 7/19/2024 Passengers ******* ****** BakerDuane K ***** Hotel, **************ons Package$1185.42 Travel Protection Plus: Full Travel Credit$159.98 Round-Trip Airport/Strip or Downtown Hotel Transfer$60.00 Total Price (includes Taxes/Fees)$1405.40 Price Per Person $702.70 Total Paid-$1405.40 Balance Due 6/4/2024$0.00 FLIGHT INFORMATION Passengers ******* ****** BakerDuane K ***** Departure: Friday, July 19, 2024 ***************

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April we booked a trip to **********. Due to a medical emergency we had to cancel. We paid for insurance but ***** told us it would be credits that need to be used in 12 calendar months. We took it on the chin and decided to use the credits for a trip to ******** so we could see our wedding venue, etc. We spent 3 hours beginning at 7pm infront of the condo right after we traveled all day trying to get the information to get in. FunJet gave us the information for some man who owned property at the condo that had 0 idea who FunJet was. He finally gave us the number of another condo owner that was a bit bigger and said they might know who FunJet is. My fiancee was on the phone with FunJets customer service the same time I got that info so we gave them that number. After all my hardwork, it was confirmed that was the correct owner and they had our stuff. FunJet had given up after an hour and tried to put us in some random hotel that didn't have the necessities we needed for our trip.They told us we'd get $150/each as travel credits that need to be used in 12 calendar months. We asked about cash and were told ****** my fiancee is wanting to use just her travel credit to book a trip to ****** with her friends. Who also have credits due to FunJet messing up their trip to **********. Well FunJet told her the credits would be available by 9/19. It's 10/8, they want the deposit on this new trip today but can't seem to find the travel credits she was told she can use.She's been calling for about a month, each week, to check this and they bounce us between the Post Travel team and the **************** team with both telling us the other has to help us. They cannot and will not give us a set date they would be available. We did that back and forth today with Customer Sevice, saying the same thing over and over for 5 minutes then he just flat out said I don't understand. We hung up, this is absurd.

  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im traveling to ***** fl on Oct 9th and funjet vacations will not refund me due to a hurricane being in ***** on Oct 9th. Ive been on the phone for over three hours and they send me in circles and then hung up on me.

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just returned from a trip to *** and my travel agent booked through FunJet. I paid $7,500 to FunJet for just the room (no airfare). Upon arrival, the resort charged me another $923 because I booked through FunJet. Upon looking at the FunJet terms, it stated there could be $150 in additional fees plus $25/day for amenities usage - which should have been $300. So total paid was $8,423.When the resort gave me the final bill, it showed two key line items: $923 resort fees and $5,339 payment from FunJet. Total charge was $6,262 but I paid $8,423. Upon contacting FunJet, they have not replied at all why I was charged an additional $923 nor why I was overcharged $2,177. I have sent all documentation to them with no resolution.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Funjet Vacations regarding our recent stay, which was nothing short of a bait-and-switch. The property we were provided was not as advertised, and the conditions and rules we were subjected to were never disclosed during the booking process. Had we known, we would never have stayed at this location.From the moment we arrived, the property presented multiple issues:Non-Functional Elevator: The elevator did not work for the first day and a half of our stay. This was a significant inconvenience, especially as we had a handicapped individual in our group.Malfunctioning Oven: The oven took hours to bake anything, which severely disrupted our plans.Water Issues in Master Suite: The water in the upstairs master suite did not get hot. In another bathroom, the temperature control didnt work at all.Non-Functional Outlets: The outlets in the upstairs bathrooms were inoperative, and we were informed they could not be repaired during our stay.Unclean Pool: The pool was not cleaned until the day before our departure, despite repeated requests.We attempted to address these issues promptly, but the communication from Funjet Vacations was abysmal. Calls and texts to the provided contact number were ignored for nearly a full day, and despite our requests, a manager never called us. Instead, we were offered a mere $195 off our $3,000 balance, which is utterly unacceptable.We have been more than reasonable in trying to resolve these issues, but Funjet Vacations has failed to meet us halfway. We now demand a full refund and are prepared to escalate this matter further to achieve fair compensation for the distress and inconvenience we endured.This experience has been entirely unacceptable, and we expect immediate action.

  • Initial Complaint

    Date:08/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was paying installment payments for a trip i took in April. I made a 500 dollar payment on Dec. 5 there was a chargeback on Dec. 20th the funds was never returned. I saw this so called charge back in January and i have been going back and forth with different **** and managers. I have called funjet with my bank on the line to try to help find the money that i paided and was never returned. They put me on long holds and hang up on me after being on calls for hours.

  • Initial Complaint

    Date:07/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a trip through a travel agent I no longer want to go I paid for insurance in case I didnt go I was to get a full refund now I have cancelled the trip weeks ago and funjet has yet to return my money. My account is overdrawn and its unfair

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