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Travel Services
Funjet VacationsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reservation Number - ******E3 Passenger First Name - ******* Passenger Last Name - ***** Passenger Email Address - ***************** Passenger Phone Number - ********** Reservation Departure Date - 07/19/24 Origin - **********, ************ Destination - *********, ** Travel Confirmation Funjet Vacations Reservation # ******E3 Departure Date 7/19/2024 Passengers ******* ****** BakerDuane K ***** Hotel, **************ons Package$1185.42 Travel Protection Plus: Full Travel Credit$159.98 Round-Trip Airport/Strip or Downtown Hotel Transfer$60.00 Total Price (includes Taxes/Fees)$1405.40 Price Per Person $702.70 Total Paid-$1405.40 Balance Due 6/4/2024$0.00 FLIGHT INFORMATION Passengers ******* ****** BakerDuane K ***** Departure: Friday, July 19, 2024 ***************Initial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Back in April we booked a trip to **********. Due to a medical emergency we had to cancel. We paid for insurance but ***** told us it would be credits that need to be used in 12 calendar months. We took it on the chin and decided to use the credits for a trip to ******** so we could see our wedding venue, etc. We spent 3 hours beginning at 7pm infront of the condo right after we traveled all day trying to get the information to get in. FunJet gave us the information for some man who owned property at the condo that had 0 idea who FunJet was. He finally gave us the number of another condo owner that was a bit bigger and said they might know who FunJet is. My fiancee was on the phone with FunJets customer service the same time I got that info so we gave them that number. After all my hardwork, it was confirmed that was the correct owner and they had our stuff. FunJet had given up after an hour and tried to put us in some random hotel that didn't have the necessities we needed for our trip.They told us we'd get $150/each as travel credits that need to be used in 12 calendar months. We asked about cash and were told ****** my fiancee is wanting to use just her travel credit to book a trip to ****** with her friends. Who also have credits due to FunJet messing up their trip to **********. Well FunJet told her the credits would be available by 9/19. It's 10/8, they want the deposit on this new trip today but can't seem to find the travel credits she was told she can use.She's been calling for about a month, each week, to check this and they bounce us between the Post Travel team and the **************** team with both telling us the other has to help us. They cannot and will not give us a set date they would be available. We did that back and forth today with Customer Sevice, saying the same thing over and over for 5 minutes then he just flat out said I don't understand. We hung up, this is absurd.Initial Complaint
10/07/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Im traveling to ***** fl on Oct 9th and funjet vacations will not refund me due to a hurricane being in ***** on Oct 9th. Ive been on the phone for over three hours and they send me in circles and then hung up on me.Initial Complaint
09/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I just returned from a trip to *** and my travel agent booked through FunJet. I paid $7,500 to FunJet for just the room (no airfare). Upon arrival, the resort charged me another $923 because I booked through FunJet. Upon looking at the FunJet terms, it stated there could be $150 in additional fees plus $25/day for amenities usage - which should have been $300. So total paid was $8,423.When the resort gave me the final bill, it showed two key line items: $923 resort fees and $5,339 payment from FunJet. Total charge was $6,262 but I paid $8,423. Upon contacting FunJet, they have not replied at all why I was charged an additional $923 nor why I was overcharged $2,177. I have sent all documentation to them with no resolution.Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am filing this complaint against Funjet Vacations regarding our recent stay, which was nothing short of a bait-and-switch. The property we were provided was not as advertised, and the conditions and rules we were subjected to were never disclosed during the booking process. Had we known, we would never have stayed at this location.From the moment we arrived, the property presented multiple issues:Non-Functional Elevator: The elevator did not work for the first day and a half of our stay. This was a significant inconvenience, especially as we had a handicapped individual in our group.Malfunctioning Oven: The oven took hours to bake anything, which severely disrupted our plans.Water Issues in Master Suite: The water in the upstairs master suite did not get hot. In another bathroom, the temperature control didnt work at all.Non-Functional Outlets: The outlets in the upstairs bathrooms were inoperative, and we were informed they could not be repaired during our stay.Unclean Pool: The pool was not cleaned until the day before our departure, despite repeated requests.We attempted to address these issues promptly, but the communication from Funjet Vacations was abysmal. Calls and texts to the provided contact number were ignored for nearly a full day, and despite our requests, a manager never called us. Instead, we were offered a mere $195 off our $3,000 balance, which is utterly unacceptable.We have been more than reasonable in trying to resolve these issues, but Funjet Vacations has failed to meet us halfway. We now demand a full refund and are prepared to escalate this matter further to achieve fair compensation for the distress and inconvenience we endured.This experience has been entirely unacceptable, and we expect immediate action.Initial Complaint
08/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was paying installment payments for a trip i took in April. I made a 500 dollar payment on Dec. 5 there was a chargeback on Dec. 20th the funds was never returned. I saw this so called charge back in January and i have been going back and forth with different **** and managers. I have called funjet with my bank on the line to try to help find the money that i paided and was never returned. They put me on long holds and hang up on me after being on calls for hours.Initial Complaint
07/24/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I booked a trip through a travel agent I no longer want to go I paid for insurance in case I didnt go I was to get a full refund now I have cancelled the trip weeks ago and funjet has yet to return my money. My account is overdrawn and its unfairInitial Complaint
07/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had to cancel vacation because the resort found bedbugs . I called Funjets to receive a refund they stated they wouldnt refund me and nothing in their policy stated as such.Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked a trip on June 23, 2024 thru Resortvacationstogo.com that was supposed to be July 2 thru the 5th. I paid the money from my **** of America card in the amount of $862.44. When I received the email from the agent at Resortvacationstogo.com I reviewed the email and noticed that she booked the trip for July 1st. I called he back and advised her that the date was wrong and that it was supposed to be the 2nd. She told me to call her back the next day and I did. She advised me that she was on the other line with a funjet rep because they are like the middle man between the customer and **********************. I was advised that I would have to pay another $500 to $900 dollars since it was close to the trip. I advised them that Resortvacationstogo.com made the mistake, no me and I refused to pay anymore money because this was not my fault. After hours of back and forth I advised them to please just refund my money. I was advised that they would not refund my money or give me a credit because I did not get insurance for the trip. Again, they made the mistake that caused all of this, not me. I would like a FULL refund of my $862.44 as this is a theft of service. I would greatly appreciate any help that the BBB could do to help me with this issue. Thank you very much for your time.Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought an airlines ticket through a travel agent to go to ********** from June 16th to 21st in 2020. I got a really bad reaction to Covid booster shot; got very sick and could not go on the trip. ******** airlines refunded $382 on June 14th, 2020 to Funjet vacations after deducting 20%of the original price I had paid for the ticket. I spent countless hours writing emails, and on the phone calls with Funjet reps *************** Initially, they asked me to submit a doctors note for my illness in order for them to issue a refund. I did submit a note from my primary care physician. After that, whenever I called them, they will put me on hold forever and repeatedly told me that they will refund the money. So many times, their office will even close and they will still leave me on hold ( so rude and impolite ). In hindsight, they had no intentions of issuing a refund or even a credit towards future travel but kept on making a fool out of me. Since ******** had issued them a refund, Funjet had no business keeping that money. It wasnt their money. Even the travel agent kept telling me that they told her that they will issue a refund. Had the airlines not refunded the money, I can understand it. Once I even talked to the supervisor named **** and he assured me that he will certainly take care of it and promptly issue a refund which of course, never came. It was a horrible experience to deal with Funjet and they made a complete fool out of me. I am a senior citizen living alone on a limited income
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
100 total complaints in the last 3 years.
23 complaints closed in the last 12 months.