ComplaintsforHot Shapers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
OK I ordered a hotshapers kit like the largest one they offer. Went fine. A month later I reordered a sweat stick. Went fine. Now I'm getting them sent automatically. No if I accidentally hit subscribe, then fine. But....no where on their website and I clicked on everything, is there a way to cancel this subscription. I tried live chat with them about how to stop charging me and shipping me product and waited 50 minutes and no one responded. I've emailed them all my customer information and told them I want it canceled and there's no place on their site to do so. Even though in their advertisement it says you can cancel or pause subscriptions at anytime. Yet there's no where to do it. I have not heard back. They have no posted phone number to call. I want them to stop sending me stuff and charging me for it but can't get any response back. All I want is it canceled. They refuse returns etc.Business response
04/17/2024
Hello team, we hope all is well.
In regard to the case of ****************************.
The client reached out to us via email, stating that she had issues with her subscription and thus, was not able to create immediate changes or cancellations of the subscription.
Our team assisted the client and cancelled successfully the subscription that the client had active with us (as it can be seen on the screenshots attached)
We have resolved the customer issues and will be sure to follow up with her for any updates or other situations that *** require our assistance.
Let us know if there is anything else we can do for our mutual customer.Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The business floods my social media with ongoing advertisements specifically stating they have a 30 day money back guarantee. I finally decided to give it a try and placed an order. I planned to order according to their size chart, but after measuring myself multiple times, their chart suggested I go with a large. I wear small or medium, never a large so I choose to go with the medium. The medium was way too big to be a waist trainer. Even though it was big, it rolled up pretty much every time I would move an inch. By day 2 I had a horrible rash all over my stomach so that is when I decided I would return it. The online return process has been a nightmare. Apparently, it does not exist unless it is in it's original package, unworn with no tags. How the heck can I know I hate it if that's the return requirements. The total they advertised the kit was less than what they charged me. I have since left that kit a 1 star review, but the site has consistently showed it with 5 stars. So much false advertisement with this company, so I have no idea how they are still in business. I have not been able to reach them. I want to return this c*** product and get a refundBusiness response
09/14/2023
Upon reviewing the case of our cliente **************** we can evidence that they did in fact place an order identified as order #HS254579. Said order was shipped to the client's address on 8/17/23 with tracking link: *********************************************************************************. The client did escalate the case however and following our policies we require the garment to be unworn and with all tags on in order to successfully proceed with the return. Given the situation we would be more than happy to offer our client a full refund that should be soon reflected on the client's original payment method.Initial Complaint
07/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order and never received my item. The item was delivered to the wrong address I have emailed numerous time and still didnt receive a refund or the item. The most recent email sent was ignored which was about two weeks ago can you please help the order number is HS236205.Business response
07/27/2023
Hello ******, we hope all is well.
We are reaching out in reference to your order HS236205. According to the BBB, you have filed a claim with this order due to not receiving it. We shipped your items on June 1st via ***** with tracking number ************ and appears as delivered on June 12th. *****************************************************************************************.
You informed us that the order was not delivered and thus, requested a refund of the order. Our team provided you with the steps to complete the refund process, but it seems that you encountered issues with the same.
Rest assured, our top priority is your satisfaction and for this reason, we will be sure to assist you accordingly. For this reason, we will be willing to reship the order at no additional cost. Simply confirm your correct mailing address and our team will be sure to promptly dispatch a reshipment of your order.
Additionally, if you would not like to have the items reshipped, our team has the disposition of processing a one-time courtesy refund due to the issues that you encountered.
Please kindly let us know how would you like us to proceed.
Have a lovely day.Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 2, 2023 I ordered a hot shapers waist trainer. It took forever to get delivered, an the quality was cheap. I reach out to the merchant re: refund they sent a return shipping label and I returned their items. I then reached out to them again because I had not heard back from them as to had they received their items. They said yes and that I would receive my refund. I reach out to them today because I still had not received my refund, then all of a sudden they emailed me and stated that my refund was approved and they returned $13.80 vs the $63.00. they are scammers and I want something done so that they don't scam other consumers and I want a FULL REFUND PLUS SHIPPING AND HANDLING! TOTALLING $69.00 IS WHAT I PAID TOTAL.Business response
07/07/2023
Upon reviewing the case of our client ******************************* we can evidence that her request was fulfilled and she got indeed a full refund for the amount of $75.56. Said refund's evidence is attached.Initial Complaint
05/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hot shaper has poor commitment in deliver Explain its been nine days and no productits the vendor responsibility to select the carriers. The problem is when I notified them, the customer service representative blamed the carrier. The carrier did change my delivery date three time, but the vendor has had several complaints regarding deliveryBusiness response
05/31/2023
Upon reviewing the case of our client we can evidence that they placed an order identified as HS231342 on May 16th. Said order was successfully dispatched on May 17th as shown by the evidence provided. The client did contact ** informing about a delay in delivery however when checking the tracking it stated that the package had been delivered at the clients address as proven by the following tracking link ****************************************************************************
Following our policies that state "We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier. We would be more than happy to assist the client with a reshipment as we have informed her.We will be waiting for her response in order to proceed.
Initial Complaint
05/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Noticed that the shipping address was / is incorrect. Being shipped to my old address even after I updated the system with the new address. They automatically put the address. Anyway. I reach out to have them cancel the shipment or update it and they basically say no and to get it from the address with tenants I do not know in an area with high crime During a time when individuals are being shot on sight. I want my order corrected. With either a new updated address or order cancelled.Business response
06/15/2023
Upon reviewing the case of our client we can evidence the following, an order was placed by the client on 05/10/2023 identified as order number HS229079. Said order was shipped on 05/11/2023 and delivered (as confirmed by the carrier) on 5/16/2023 at 1:47 pm *****************************************************************************************. The client proceeded to contact us to report her package was not delivered, we offered a reshipment identified as order number EXC-HS229079-1. Said order was shipped to the client's confirmed address on 05/17/2023 and delivered (as confirmed by the carrier) on 5/19/2023 at 12:50 pm ******************************************************************************. Said reshipment was also reported as lost by the client. Following our policies we do not process any refunds for packages reported as confirmed by the carrier. We will contact the client to know more.Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
02/12/2023 - 05/02/2023 $89Business response
07/07/2023
Upon reviewing the case of our client *************************** we can evidence a failure in the procedure and due to the lack of stock from the items requested by the client we were unable to fulfill her requests as she desired, we have issued up to 4 courtesy reshipments however the items were either the wrong size or the wrong item, we would be more than happy to further assist her with a courtesy reshipment in order to fulfill our client's desires.Initial Complaint
04/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered a kit. Initially, they were responsive when I forgot to apply the coupon code. But when I reached out to request a return multiple times, they ghosted me. My request was to return for an exchange in size, but zero response. The only way to return is to receive approval from them. Then the 30-day **** hit, and I sent another message, but still no response. Every company I purchase from sends follow-up sales emails. Not them. They ghosted me and stopped sending messages to avoid responding. I spent over $100 and can't where 90% of the items in my kit. Bad customer service.Business response
05/31/2023
Upon reviewing the case of our client ********************************* we can evidence the following. She placed an order identified as order #HS204282 on 03/03/2023, said order got dispatched on 03/06/2023 with tracking number
395368062490 and tracking link ******************************************************************************. The client did contact ** with her request and we proceeded to send her to out self-service platform. We would be more than happy to assist her with a refund or a reshipment, we will contact the client in order to find the best solution.Customer response
05/31/2023
Complaint: 19988637
I am rejecting this response because: their response is inaccurate. The screenshot provided by them is a different order I placed with Copper Slim and returned, not knowing the companies are one in the same. They did eventually respond after multiple attempts for the Copper Slim order, but NEVER responded to the Hot Shapers order. It now makes sense why the service is so bad. They are the same company, operating under two different companies. At any rate, a screenshot of all messages with Hot Shapers and Copper Slim, to show the contrast difference.Once I hear from them directly to resolve, I will will accept closure of this matter.
Sincerely,
*********************************Business response
06/08/2023
We have reached out to the client internally in regards to the order in question. We are open to resolve the situation and find the best solution for both parts.Initial Complaint
04/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered an item and received it in a timely fashion. Didnt like the product so I submitted a return request the day after I received it, April 1st. The site says there is a 30 day timeframe for returns. Sent a second inquiry on April 6 to which they replied that the return is being processed. Havent heard from them since. Seems like they dont want to honor it and are just waiting out until the 30 days are over.Business response
07/07/2023
Upon reviewing the case of our client ************************* we can evidence that her request was fulfilled and her order got refunded after it was successfully returned, the refund information is attached.Initial Complaint
04/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I reached out for the company regarding a return. They took a while to even respond and then they said they had to review my return which Im unsure why and then they said they would be in touch with me. I think this is a tactic to keep my money since they have a small return window. That was three days again and I have yet to hear back regarding them sending me a return label since the last time they responded they said they would accept the return theyre just waiting on a return label.Business response
04/10/2023
Upon reviewing the case of our client ********************************* we can evidence the following: The client did place an order identified as order #HS208798 on March 19th 2023. Said order got shipped on March 20th and delivered on March 23rd as shown by the following tracking link *****************************************************************************************. The client reached out to us on April 2nd to which we proceeded to share our self service returns and exchanges platform for the client to be able to process the request herself. She requested a return label which is a process that we take time to review since that's exactly why we use our returns platform, to make everything more effective for our clients. We did sent the client the return label she requested (see evidence attached) and we are looking forward to assisting her with a refund once the package arrives back at our facility.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.