6 Customer Reviews
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Review from Katrina W
1 star09/07/2023
I ordered from this company on 6-2-2023. I returned my order for a refund ********** to ********* on 7-17-2023 and ***** picked it up on 7-19-2023. ***** lost my items that I was returning and they denied my claim to refund my money $95 until Hot Shapers completes a waiver saying they never received the merchandise. I reached out to Hot Shapers and they keep giving me the run around, first they were going to do a courtesy shipment of the entire order but I did not want that I want a refund of my money. When I refused there courtesy order Hot Shapers came up with another excuse saying that they need me to show up send then as picture of the shipping label I used to send to them. They now claim that it is over their ****************************************************************************************************** that a label was created. I have sent Hot Shapers the information I have from ***** showing that the package was picked up by ***** going to their address but now they are switching up and won't complete the waiver order refund my money. Now either ***** or Hot Shapers needs to refund my money because ***** lost my package! Hot Shapers merchandise is cheap and shotty at best, give me my money!Review from PAM C
1 star08/08/2023
DON'T PURCHASE ANYTHING FROM THIS COMPANY. THEIR A SCAM. YOU GET AN ITEM FROM THEM, HOWEVER IF IT DOESN'T FIT THEY PLAY THE RUN AROUND GAME. THREE EMAILS AND NO I AM NOT BEING NICE. THEY DON'T HAVE A PHONE AND THEY ONLY SEND THIS SCRIPTED EMAIL TO YOU. HOWEVER AFTER PLACING MY ORDER # AND ZIP CODE IN THE SYSTEM THAT IS FAR AS I GET. I AM CALLING MY CREDIT CARD COMPANY AND FIGHTING THIS CHARGE. I HAVE SENT BACK THE PACKAGE. THEY BETTER NOT CHARGE ME $4.99 TO RETURN THIS ITEM. DO YOU HOMEWORK FIRST. I DON'T EVEN WANT TO ENTER A STAR. THIS COMPANY DESERVES A F-Review from Tiffany H
1 star05/02/2023
This company with products body shaper is a scam. I ordered a hot cami back in February 2023 and they kept sending me wrong items each time. Their processing time is backlog from 2 weeks to a month with multiple emails back and forth to ask for resending correct item. Each time, they sent me an incorrect item and sent me a returned label. I sent them them the incorrect items but when they sent to me the new item, still wrong one. This back-and forth emails and exchange process last for more than 2 months and finally they closed my order so I could not exchange or return wrong item that they sent me. As a result, I lost the money $89. This company is a scam and no phone number provided for customers to call and talk to a customer service representative.Review from Odessia W
1 star04/07/2023
False advertisement' inventory says nothing about the free sweat gel. I emailed them about it' they say send a pic when i receive item, and they'll send it. Smh' i did, plus i wanted an exchange for a larger sz. Then they say' now theyll send gel with the exchange" advertisement also states: hassle free returns and exchanges. Now' ive changed my mind and want a return, went through the process and instead of a return label they say they have to investigate. Wth! Now its been 3 days and i get an email saying the gel is on the way and they stopped responding to emails and deleting messages on social media. This place is a total SCAM!!! BEWAREReview from Anna V
1 star12/17/2022
I placed 3 orders online on hotshapers.com. First I got items which were bigger size than I needed. I decided not to wait for the exchange and ordered another one - got too small. Decided to order another belt model from this website and didn't like how it fitted me. Looks like I was really not lucky with the products from this website. I decided to return all stuff back including free products of course (never used). I submitted return request and did not get any response. I followed up and finally got email with the link where I needed to submit my return requests. I got notice that my return was submitted and company is reviewing my claim. They did not provide address for shipping back. They said they will deduct $4.99 for the shipping label which they never sent to me. Good, I made screenshots of all 3 claims when I was submitting it online. Otherwise I would never proved that I submitted my requests before 30 days got expired. I also saved all email conversations if someone needs it as a proof. Anyway, Company stopped answering my emails, shipping labels were never provided and they do not have a phone line posted on their website where I could call and complain. I sent them an email that I will report to my credit card to get back amount paid, but never heard back from them. AVOID. This company is a SCAM!!!Order info:OrderDatePayment StatusFulfillment StatusTotal #HS188276November 7, 2022PaidFulfilled$62.76 #HS187956November 3, 2022PaidFulfilled$143.71 #HS187688October 30, 2022 PaidFulfilled$115.56Review from Gloria F.
1 star09/27/2022
I have noticed that this business deleted bad comments on their social media. I posted i comment and someone reached to me and i told them their product is advertised as that it doesn't fold which is a lie and it makes it harder to workout. After that my comment got deleted. I reached to them about deleting my comment and their answer was its because they contacted me. I told them my comment was to let other customers know that their product will not work when sitting or bending constantly. The person said that because I was reached they had to deleted since "they solved the problem" I decided to leave another comment specifying that my comment was only meant for potential customers and that an message from them was not needed. Right after this, my comment got deleted and I was blocked from making comments again. I believe this business should not delete bad comments since this helps make a decision when purchasing an item. On the side. I was not offer a refund or anything. Thank you
Hot Shapers Response
10/25/2022
Upon reviewing the case of *******************************, we have reached out to the costumer but she repeatedly rejects our assistance by claiming her goal is to "let other customers know that their product will not work when sitting or bending constantly". We told the customer that this issue is likely due to her having the wrong size and that we would be more than glad to exchange her product for the correct one since this is not a common issue customers face. Our product sizes are measured and cut accordingly to ******* size standards and the fit of our products it's great for most, but there's always a chance for it to not fit to perfection. On the other hand she claims "On the side. I was not offer a refund or anything." we have all the communication record between the costumer and us and she never requested a refund nor size exchange or any type of modification to her order, in this case we would've happily granted it to her because the satisfaction of our costumers is a top priority for us.
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