Reviews

Review Details

• Review fromGary G

  Date: 04/24/2025

  1 star
  Worst Cruise experience ever! Imagine showing up for your cruise and finding a kids room with bunk beds and a little desk! My wife and I decided an interior room would be suitable for us. The website shows nice big rooms with big beds, and upon selecting an interior room, a map of available interior rooms is shown. We selected one away from the the elevators and appeared to be a nice location. What they dont show on the website, or in any confirmation email or notice, is that the room had bunk beds. We are both senior adults with physical limitations and are not able to climb a ladder, especially on a moving ship. They could not move us to another room, claiming they were sold out on the Firenze ship. We had to leave and return home. We were told to call **************** regarding getting a refund. They were unable to help us, saying they only help with bookings and pre-cruise issues, but that had we called them to book the room instead of booking on the website, they certainly would have told us about the bunk beds and avoided that issue. They acknowledged that the website was faulty in this regard. The post cruise **************** has no phone number to call, only email. I explained everything and sent pictures of their website and the room we encountered, and they sent back a form letter thanking us for reaching out, no they would not refund the cost of the cruise since we chose the room and chose to leave the ship, and they look forward to seeing us again in the future. An obvious form letter that makes for easy email denials, not for customer service. This feels like your classic Bait and Switch tactic, show a room that looks great with a big comfortable bed, deliver bunk beds, and deny any attempt to resolve the neglectful way the website presents the rooms. I have never encountered such dismal and uncaring customer service.

• Review fromBrooklyn K

  Date: 04/15/2025

  1 star

  Brooklyn K

  Date: 04/15/2025

  I used to love carnival cruises I have the worst experience from my last cruise I fell and hurt myself and now theyre trying to blame Staying they dont have video, when they have cameras all over the place CARNIVAL WILL NEVER GET ANOTHER DOLLAR OUT OF ME THEYRE A BUNCH OF BULLIES

  Carnival Corporation

  Date: 04/16/2025

  Thank you for reaching out. I'm truly sorry to hear about your experience and that your recent cruise left you feeling disappointed and upset. Please know that your safety and well-being are very important to us, and we take reports of incidents like yours seriously.

  I understand how frustrating it must be to feel like your concerns were not fully addressed. While surveillance footage is limited to certain areas of the ship and may not always capture every incident, please be assured that our onboard team investigate all reports thoroughly and in good faith, based on the information and evidence available.

  We regret that your recent sailing did not meet your expectations and that you left feeling this way.

  We do value your past loyalty and sincerely hope youll reconsider and allow us another opportunity to restore your confidence in the future.

• Review fromFrank M

  Date: 04/11/2025

  1 star

  Frank M

  Date: 04/11/2025

  We are platinum cruisers who are very unhappy with our previous cruise experience we were on the Panorama Jan 26-Feb 2 and my wife left her purse and several articles of jewelry worth over $6500. We filed a lost and found claim but there was 0 results, either you have dishonest employees or lazy ones because They definitely should have been found. I have sent other emails and tried calling, but to no avail.

  Carnival Corporation

  Date: 04/14/2025

  Thank you for contacting us. Im truly sorry to hear about the loss of your wife's purse and valuable jewelry, and I can only imagine how upsetting this experience has been for both of you.

  Please know that we take all lost item reports very seriously. Once your claim was submitted, our Lost & Found team conducted a thorough search onboard and followed standard procedures in an effort to locate the missing items. Regrettably, the items were not turned in or found during the search.

  We understand how frustrating and disappointing this outcome is, especially given the sentimental and monetary value of the belongings. While we cannot confirm what happened to the items, I want to assure you that our team members are expected to act with the utmost honesty and professionalism, and we hold them to strict standards of conduct.

  We regret that weve been unable to bring this matter to a more positive resolution, and we appreciate you taking the time to share your concerns.

• Review fromNkechi J

  Date: 04/10/2025

  1 star

  Nkechi J

  Date: 04/10/2025

  They won't refund my deposit in the amount of ****** for a cruise we booked that's departing in November. This is April and the cruise departs in over 200 days. There should be exceptions to the deposit being refunded. Please don't book and pay a deposit unless you are absolutely going on the cruise. Other wise, just ball up the money and throw it in the trash because that's how it feels

  Carnival Corporation

  Date: 04/14/2025

  Thank you for posting your concerns.
  
  Im very sorry to hear of your experience and Id like to extend my sincere apologies for any miscommunication if your selected promotional offer included a non-refundable deposit.
  
  So that we can further assist you, we invite you to contact us at **************, please do not provide sensitive information, such as a ship name, sail date or booking number in a public forum. 
  
  Our team members will gladly review each of these matters in further detail.
  
  Kind Regards,
  
  Carnival Cruise Line
  
  

• Review fromTosha D

  Date: 04/01/2025

  1 star

  Tosha D

  Date: 04/01/2025

  Prior to boarding Spirit, I took all precautions for my severe food allergies to be properly addressed. I notified of my allergy. I pre-ordered my meals each night. I was served food containing allergens not once, not twice, but 3 separate times. Once I was served an allergen, I told the waiter and guest services, who directed me to the maitre d. He didnt understand to be able to handle the situation, so I tried to pre-order again from the vegan menu.I was again served food that again gave allergic reaction.I went to *************** sent assistant Matre *. *** was very helpful and said he sent an email put to all.The next night i went to *** When I arrived, they said my pre-ordered meal had been dropped and could not be remade. So, I ordered from the vegan again. A waiter brought my food, I noticed the meatballs didnt have a plant-based texture. Before I could react, waiter rushed over in a panic.Again served something I am severely allergic to. The waiter reported the mistake to his manager, but no one ever came to speak with me, apologize, or address the situation.This marked the third allergic reaction I suffered on this cruise. I had to use another ******, spent hours vomiting, and was left terrified to eat anything onboard. I returned to *************** trying to speak with someone other than the matre d, since that had gotten me nowhere before. The agent at ************** told me she would email someone and call my room when they responded. Days passed, and I received no call. I went back to *************** and they said ****** from *************** would contact me. I waited for days, ****** never called.I also had found bugs on my salad, which I have video evidence of, and hair in my room service food. I called and showed proof just to get the meal replaced. Noone should have have 3 allergic reactions, run out of EpiPens, and live in fear of eating before anyone takes the situation seriously. No issues on other ships.

  Carnival Corporation

  Date: 04/03/2025

  Thank you for posting your concerns. 

  I am deeply sorry to hear about the severe allergic reactions you encountered during your cruise, as well as the lack of timely and effective responses to your concerns. I can only imagine how terrifying and frustrating this must have been for you. Your health and safety are absolutely our top priority, and I regret that your experience did not reflect our usual standards.

  For further assistance we ask that you please email **************************************************************

• Review fromJoe L

  Date: 03/21/2025

  1 star

  Joe L

  Date: 03/21/2025

  They were NO help when called 3 times to get help booking And i booked on my own at that point cause cruise is in March 2026 And it read online i could cancel by jan 6th 2026 Called march ******* to cancel cause to do the group thing i had to go thru a certain travel agent and carnival refused me a refund My girl went on a carnival cruise with her daughter and sister a few yrs back and 1 of the ******* *** asked her and her daughter to meet him at a hotel after the cruise to **** Beware of these crooks and perverts

  Carnival Corporation

  Date: 03/24/2025

  Thank you for posting your concerns.
  
  Im very sorry to hear of your experience and Id like to extend my sincere apologies for the situations youve described.
  
  Our records indicate that your booking was created via ************************** under a non-refundable $50pp deposit on 01.29.2025. The final payment due is on 01.07.2026 and standard non-refundable deposits apply prior to that time.

  So that we can further assist you, we invite you to contact us at **************.

  Our team members will gladly review each of these matters in further detail.
  
  Kind Regards,
  
  Carnival Cruise Line

  
  

• Review fromKe' W

  Date: 03/14/2025

  1 star

  Ke' W

  Date: 03/14/2025

  My issue is that there should be a consistent policy and theres not. This is not the first time mother nature took place but more was offered to the travelers such as $200 onboard credit and 50% off future cruise, but yet we get $100 on board credit and bingo cards. The captain/directors told us its a corporate issue, but it seems the corporate policy is its up to the captain/directors of each cruise. Carnival is a huge company and its not the first time it has happened, so why is there not a specific plan in place? Why are fingers pointed at each other; captains/directors vs headquarters?? The compensation was highly unfair and not throughly thought through. Time people took off work, expenses on their travel to their port, and paying for the cruise to give only a $100 per room not even per person. The ship's amenities were underwhelmingthere were only two small pools, no designated toddler pool area, and the water slides did not appear safe or up to code. The food quality was another major letdown. There was no consistent availability of kid-friendly options such as chicken fingers, chicken nuggets, or properly prepared mac and cheese on the buffet line daily. The primary food choices seemed to be limited to hamburgers and hot dogs, and much of the food was served cold. Beverage choices were also limited, with juices like apple and orange only available at breakfast, and no variety beyond that.While I understand that weather is beyond control, guests do not pay for a cruise just to remain at sea. Only add entertainment was karaoke, bingo (have to pay), deal or no deal (have to pay). Additionally, I booked a simple foot and ankle massage, yet the focus was primarily on my legs.The outdoor projector screen, which should have been an enjoyable feature, had a large black block that obstructed the view, making it difficult for guests to fully watch the movies.

  Carnival Corporation

  Date: 03/17/2025

  Thank you for sharing your detailed feedback regarding your recent cruise experience. We truly regret that it did not meet your expectations, and we understand your frustration with the itinerary changes, onboard experience, and compensation offered.

  We recognize that missing planned ports is a major disappointment, and we assure you that these decisions are never made lightly. Safety remains our highest priority, and when operational concerns prevent a port stop, we strive to provide alternative experiences onboard. While compensation can vary based on the specific circumstances of each voyage, we did extend a goodwill gesture of $100 per stateroom to acknowledge the impact of the missed destinations.

  Regarding your comments about ship amenities, dining options, and entertainment, we appreciate your honest input. Our team continuously reviews guest feedback to enhance the onboard experience, and we will share your concerns with the relevant departments. We regret any disappointment with the spa service you received and the outdoor movie screen, and we appreciate you bringing these matters to our attention.

  While we are unable to provide additional compensation, we do value your loyalty and hope you will consider sailing with us again in the future. Our goal is always to create memorable vacations, and we truly regret that this one did not meet your expectations.

• Review fromKristy M

  Date: 03/07/2025

  1 star

  Kristy M

  Date: 03/07/2025

  Can you give 0 stars!!! We booked a 4 day cruise to ****** and princess cays. Paid our monies and set sail. Our first stop was to be in Nassauwe didnt dock dates on the ship. Second day we were to go to princess cays. Didnt dock, stayed on the ship. They reroute us on the 3rd day to Freeportguess what.. we didnt dock instead stayed on the ship! They gave us $100 onboard credit. That doesnt even start to touch the amount of money we spend on the cruise!! Im a small business owner and its going to take a while to even start to recoup that money and time even!! And there is no way to get answers from customer service its all through email. Needless to say this was my first ever cruise. We will never book with carnival again!

  Carnival Corporation

  Date: 03/10/2025

  Thank you for reaching out and sharing your experience. I completely understand how disappointing it must have been to miss all the scheduled port stops, especially on your first cruise. While itinerary changes due to weather or safety concerns are sometimes necessary, I regret that this impacted the overall enjoyment of your trip.

  I recognize that onboard credits may not fully make up for the experience you were expecting. While we strive to provide alternative activities and entertainment when itinerary changes occur, I understand that this was not the vacation you originally planned.

  We truly appreciate your feedback, as it helps us evaluate how we can better handle situations like this in the future. While I regret that we did not meet your expectations this time, I do hope youll consider sailing with us again so we can provide you with a much better experience.

• Review fromAmanda G

  Date: 02/18/2025

  1 star

  Amanda G

  Date: 02/18/2025

  Terrible customer service. When receiving a summary of charges the morning of returning from our trip, I saw the charged gratuities but had already paid cash tips and asked staff how to address the charges. We were disembarking and staff appeared anxious to get everyone off the ship. I was told to call customer service which I did. **************** told me to fill out a form on their website. 3 weeks later, a response from Carnival was received stating I needed to address the charges while still on the ship. I followed what staff told me to do and Carnival refuses to refund the gratuities. In addition to this fun, they broke a brand new ****** suitcase. They did give us a replacement but didn't let me have the broken one back to retrieve items I still had it in! When we called about the broken suitcase (it was broken when we arrived), they said they needed to look at it but we thought we would be able to get our belongings from it. We were wrong. Terrible terrible service.

  Carnival Corporation

  Date: 02/20/2025

  Thank you for reaching out and sharing your feedback. I sincerely apologize for the inconvenience you've experienced regarding both the gratuities and the damage to your luggage. I completely understand how these issues were frustrating for you, and I appreciate the opportunity to address them.

  As mentioned previously, gratuities are automatically added to your Sail & Sign account for dining and stateroom staff as a convenience. We do offer guests the option to adjust these gratuities onboard through our ************** desk before disembarkation. Unfortunately, once the sailing concludes and the gratuities are distributed to our staff, we are unable to process a refund.

  As for the damage to your luggage, I truly apologize for the experience. We make every effort to ensure the safe delivery of our guests' luggage, and I regret that this was not the case for you. 

  I see that your travel companion was previously advised to submit a receipt for the replacement suitcase or an itemized receipt for the original damaged piece, as well as a copy of the claim ticket received when reporting the damage to **************.

  If you have not yet submitted the required details, please email **************************************************************

  Thank you again for your feedback.

   

• Review fromKimberly W

  Date: 01/30/2025

  1 star

  Kimberly W

  Date: 01/30/2025

  When we entered our room, we found a pail full of dirty diapers in a cabinet, a can of open pringles, and a pair of dirty underwear under the sink. The baseboard, ledge, and on top of the mini fridge were dirty. I've attached pictures of these items. The room had a dank musty smell as well. Also, I was not expecting to pay $84 for parking, $112 per line so my teenage boys could have internet, and the mandatory gratuity fees which were $64 per person (x3 for us). Why not include these fees in the cost upfront? It seems to me you want people to think it will cost less than it does. I also incurred $151 in fees from my cell service provider for roaming charges. I was blindsided by all these extra charges and the nastiness of the room. Im a single mom and I dont get to take my kids on many trips, and I didnt appreciate the condition of the room nor the extra charges that I did not budget for in my trip. I let guest services know about my concerns, and they sent an email saying sorry and I got nothing. I plan on going on more cruises, but not with Carnival.

  Carnival Corporation

  Date: 02/03/2025

  Thank you for taking the time to share your recent experience with us. We deeply regret the cleanliness issues you encountered in your stateroom, including the presence of dirty items and an unpleasant odor. This is far below our standards, and we sincerely apologize for the discomfort it caused you and your family.

  We also understand your concerns regarding the additional charges for parking, internet access, and gratuities. Our aim is to provide transparent pricing, and we regret any confusion or inconvenience these costs may have caused. Your feedback is invaluable, and we will review our communication to ensure better clarity for our guests in the future.
  
  Once again, we apologize for the shortcomings during your cruise and appreciate your feedback. We hope to have the opportunity to welcome you and your family aboard in the future and provide a more enjoyable experience.