Reviews

Review Details

• Review fromJason G

  Date: 09/24/2025

  1 star
  Misrepresented Excursion. I booked an excursion thru Carnival. No where on the website does it list all of the specific conditions that would prevent one form fulfilling the excursion. I am being told that the port connection for the excursion asked me the health questions and I was made aware then. The sheet that they showed you did not list all of the questions that were asked later on when at the excursion location. One of the questions was have you had any surgery to a vessel. This question was not asked at the port and was not asked on the cruislines website. When I told the port agent what medication I was on for a blood thinner his response, was " I am not familar with that blood thinning medication, you are good to go". When I spoke with the guide at the excursion he told me that this has been an ongoing battle between Seatrek and Carnival, they have had their updated form for a year but Carnival has yet to implement it. I brought back a blank copy and gave it to the excursion desk, where the agent there was extremely rude and condescending. Everytime I tried to talk she would raise her voice to talk over me. Yet if I dispute the charge Carnival will blacklist me, yet every place else in the word if you didnt get what you paid for you wee able to dispute and get your money back. When does this stop? I am sure I am not the only person that this happened to, Yet here you remain untouched and unscathed.

  Carnival Corporation

  Date: 09/25/2025

  Thank you for contacting Carnival Cruise Line.
  
  We are sorry to hear of the challenges that you faced during your sailing and we sincerely apologize for the inconvenience caused.
  
  In order to further address your concerns, we kindly invite you to contact our ********** team directly at **************************************************************. 
  
  One of our dedicated team members will be more than happy to review your case in detail and provide any additional assistance necessary to resolve the matter.
  
  We greatly appreciate your understanding and patience.
  

• Review fromJay H

  Date: 08/23/2025

  1 star
  Worst experience ever, We have only taken carnival for every one of our cruises. This cruise sucked the overall experience was nothing like we experienced before. The ship was old(elation) but thats OK besides it smelling like a sewage. But we had horrible experiences at celebration key, upon arriving at 2pm we was not told that everything closes at *****. The workers stated no ome told them that there was a late ship coming in so 90% of the eateries were closed while only about 3 tried to remain open but was very overwhelmed and serving raw undercooked food with attitudes. Not only that but I had 2 arguments with 2 different life guards on the beach disrespecting me while trying to flirt with my wife one eyebrow told her that he hopes she misses the ship back because he has a place close nearby and she is very welcome. I kept my cool because I know I woukd have needed up in jail, but imagine hearing this with your kids standing right there as well. On top of that, 2 people died while in the pool with us and we had to see that face to face with our kids there asking why isnt the lady breathing and turning blue. What was suppose to be a special time for us ended up being a nightmare we had 2 bookings BS65G0,BS65G2, my wife ****** feels same exact way like we were let down and set up and put a boat that had issues from start, as soon as we got to our room someone next door was fighting each other so it seems like failure after failure. We ignored the recent social media stuff and still booked because we have only had a great time everytime we sailed but this time was a total waste of our life we feel like and we felt you should know that, you have many competitors that seem to take care of their guests even on board but we were told by guest services to complain online because they cant help. So here we are asking how can you make this right.

  Carnival Corporation

  Date: 08/25/2025

  Thank you for taking the time to share your detailed feedback regarding your recent cruise. We are truly sorry to hear that your experience did not meet the high expectations youve come to associate with Carnival, and we understand how deeply disappointing this must have been for you and your family.

  To have your concerns reviewed and addressed directly, please email our ********** team at **************************************************************

  They will be able to assist you and provide a response regarding your experience.

  We value your loyalty to Carnival and sincerely regret that this cruise was not the memorable experience you had hoped for.

  Sincerely,

• Review fromMonique M

  Date: 08/12/2025

  1 star
  I am writing to follow up regarding my concerns from my most recent sailing in July 2025, as well as a previous sailing in March 2025. I booked both cruises well in advance and, unfortunately, experienced similar and unacceptable issues on both occasions.1.Dirty Water Issue On both sailings, the water in my stateroom was visibly dirty/brown at multiple points during the trip. This not only raised concerns about sanitation and safety but also made me uncomfortable using the sink and shower. I documented the issue during each cruise, and the fact that it happened twice within such a short period suggests an ongoing ********************************** Concerns On both trips, I noticed maintenance issues throughout the ship, including unpleasant odors in certain corridors and slow drainage in public restrooms.These concerns impact guest comfort and create a poor impression of ship upkeep.3.Overall Guest Experience I expected a higher standard of cleanliness and maintenance from Carnival, especially as a repeat guest sailing only months apart.Having the same sanitation issue twice makes me question the quality controls in place and how guest health and satisfaction are prioritized.I appreciate that Carnival reviewed my first complaint; however, I do not believe my concerns were adequately addressed, given that the same problems occurred again. At this point, I am requesting a formal investigation into the water and sanitation systems on the ships I sailed and a gesture of goodwill to acknowledge the repeated inconvenience and discomfort I experienced.I look forward to your prompt response and a resolution that reflects Carnivals commitment to guest satisfaction.

  Carnival Corporation

  Date: 08/14/2025

  Thank you for taking the time to write to us again and share more about your experiences on your March and July 2025 cruises. Im truly sorry to hear that you encountered similar concerns on both sailings, as we want each voyage to be enjoyable and worry-free.

  Regarding the water in your stateroom, please know that our onboard systems are regularly tested and maintained in line with strict safety standards. In some cases, temporary discoloration can occuroften due to maintenance work or system adjustmentsbut it does not affect the safety of the water. I completely understand, however, how this could still impact your comfort and overall impression.

  Ive also shared your notes about ship maintenance, odors in certain corridors, and slow drainage in public restrooms with our operational teams so they can review and address these points more closely. Your feedback helps us pinpoint where we can improve.

  I want to assure you that your comments have been documented and escalated for review. 

  Sincerely,

• Review fromAnn Christine C

  Date: 08/11/2025

  1 star
  My daughter and I were on the Sunrise cruise departing Miami 5/3/25, returning 5/8/25 ( Booking #P4RR06). We were part of a large group celebrating my son's wedding on 5/2/25.The cruise was delightful until the morning of 5/8 during disembarkation. While showing our IDs, our passports were abruptly taken and we were told to stand to the side. There was no discussion or explanation given. We had no idea why we were being singled out and no one from Carnival's security team would talk to us. Everyone involved was extremely rude. There were ***** other guests also being detained with seating for only 1/2 of us. After waiting an hour, we were personally escorted off the ship and taken to the customs office. Again - no explanation of what was happening or why and another hour of waiting. Finally, we were taken to an area where our luggage was thoroughly searched. When nothing was found, we were told that we were free to leave. The rest of our group had long since left for the airport since they had no idea when we would "be released".I had previously paid $45.98 for bus transfers from the port to the airport. By the time we were allowed to leave, all the buses had stopped running. Needing to get to the airport, we had to pay $68.15 for a taxi. Despite asking several Carnival employees, no one from Carnival was any help at all. The *********************** outside the terminal told us "it wasn't there problem".The fiasco of disembarkation ruined the whole experience of our first (and probably last) Carnival cruise. Communication would certainly have lessened the tension and consternation and shouldn't have been too much to ask.

  Carnival Corporation

  Date: 08/13/2025

  We appreciate you taking the time to share the details of your recent cruise experience, and we are truly sorry for the distress you and your daughter experienced during disembarkation.

  While we understand your concern, please know that all U.S. Customs and Border Protection inspections are conducted independently by federal authorities. Cruise line staff are not made aware of the reasons individual guests may be selected for additional screening and have no authority to influence or expedite the process. For security and privacy reasons, Customs officers typically do not provide explanations until their procedures are complete.

  We regret that you felt communication was lacking and that the experience caused you both inconvenience and discomfort. We also understand your frustration at missing your pre-arranged bus transfer due to the extended inspection time.

  As a gesture of goodwill, we issued a refund for the transfers. 

  We value your feedback, and it will be shared internally to emphasize the importance of ensuring guests feel supported during Customs processes, even when those situations are outside our control.

  Sincerely,

• Review fromShakira B

  Date: 07/25/2025

  1 star
  BOOKING #: ****** *********** Date: Carnival Conquest, July 25-July 28 Dear Carnival ********** Team,Im writing to report major issues with my cabin during the recent Carnival Conquest cruise. I was placed in a handicap-accessible room that I did not request. In that bathroom:I couldnt comfortably stand in the shower due to limited space and a cramped bench.The shower layout made it impossible to use standing up.Despite multiple requests for a deep or deposited cleaning, the bathroom still smelled strongly of urine throughout the cruise.When I tried to switch rooms, I was informed the only alternate available had a severe smoke odor, which was unacceptable. I felt stuck with a room that made the cruise uncomfortable and ************* no point did I ask for or consent to an accessible cabin. This assignment severely impacted my stay. I raised concerns onboard but was not offered a satisfactory resolution or room change.Resolution Requested:A formal apology and acknowledgment of the misassignment.Compensation in the form of a partial refund or onboard credit.A commitment to improve cabin assignment accuracy and cleaning standards.

  Carnival Corporation

  Date: 07/28/2025

  Thank you for contacting us regarding your recent cruise.

  
  

  Im sorry to hear about the concerns you experienced with your stateroom and the overall impact it had on your vacation. We truly regret that your accommodations did not meet your expectations, and I understand how frustrating this must have been.

  
  

  While accessible staterooms may sometimes be assigned based on availability within the category booked, they are expected to meet our cleanliness and comfort standards. We apologize if that was not the case during your sailing, and for any inconvenience you encountered while trying to resolve the issue onboard.

  
  

  For further assistance please contact our ********** Department
  
  via email at **************************************************************

  
  

  We appreciate your understanding and thank you for bringing this to our attention.

  
  

  Sincerely,

• Review fromTiffany C

  Date: 07/21/2025

  1 star
  After having medical services because of a panic attack, I knew I would some sort of out of pocket; especially after learning I had an infection in my stomach and my blood pressure was at a hypertensive Crisis level but it wasnt until hours after several hours of care, I was told my insurance could not be filed, compounding my distress. I feared my financial situation even more when they recommended a helicopter evacuation so of course I declined. After feeling better, they told me I had to be confined to my room for 24 hours. I am utterly devastated and outraged how Carnival Cruise has handled my situation and even more frustrated with the lack of response since trying to reach out to them directly. What was supposed to be a joyful first family vacation turned into a nightmare when I returned home and discovered Carnival used my debit card on file for more than $12,000 without explanation or a detail bill, not on paper or on the summary screen in the cabin. This financial betrayal drained my savings, leaving me unable to meet essential expenses.After demanding transparency, I obtained a copy of the bill but am waiting for a further breakdown because it only has 1 line for Medical of almost $6K and Spa for nearly $4. Carnival treated me with neglect and disrespect, charging me without consent or communication. This feels illegal and heartless. I demand immediate acknowledgment, a thorough review, and personal contact. If unresolved with integrity and compassion, I will continue to fight. I deserve respect, honesty, and accountability.

• Review fromBrenda W

  Date: 07/11/2025

  1 star
  Our family is in the process of planning a cruise. We were forced to pay a deposit by a certain timeframe and was told that we could also purchase insurance so that we can cancel for any reason and get a refund. I am not keen on cruises and wet on one once over 30 years ago so, I thought I'd join by the deadline after learning that I could get my money back if I change my mind and choose to not go. So, three months in and I have chosen to not go. I informed the cruise coordinator and she referred me to the insurance company, ***. I contacted the insurance company and was told that I cannot get my money back unless there is a death or medical condition keeping me from going on the cruise. Never in million years would I had opted for insurance in anticipation of a death or medical condition. The cruise representative responded by saying "an unforeseen issue." Certainly, a change of mind is qualified for an unforeseen issue. Nevertheless, I am forced to forfeit over $500 unless, I go on a cruise in which I have no desire to do. This is definitely a bad business practice and should be looked into so that others will not fall into this trap.

  Carnival Corporation

  Date: 07/16/2025

  Thank you for posting your concerns.
  
  We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention.
  
  So that we can further assist you, we invite you to contact us at **************.
  
  Our team members will gladly review each of these matters in further detail.
  
  Kind Regards,
  
  Carnival Cruise Line

• Review fromCorrie M

  Date: 07/11/2025

  1 star
  Company: Carnival Cruise Line Cruise: Carnival Breeze | July 30 August 5, 2025 Booking #: CN24T2 | Stateroom: 9068 I am filing this complaint after Carnival Cruise Line failed to resolve or even acknowledge a clear service issue during my cruise.On July 30, I was told by security to return to my room. I was not intoxicated or disruptive. I walked unassisted across the pier and ship in platform sandals and was informed only that my balcony would be locked "as a precaution." I complied without protest.I was never offered medical care, never told I had violated any rules, and was not disruptive in any way.Later that night, I attempted to order a drink and was denied only to be told, It will be discussed in the morning. I was given no formal explanation, and my drink package remained restricted until after the ship departed ********, Yucatn at 6 p.m. the next day over ************************************************************************** service. I directly asked Carnival for a refund and acknowledgement, not legal action, and they refused closing the matter with a scripted, dismissive email saying they would not respond further.I am requesting: A refund for the drink privileges denied (approx. $68) A written acknowledgment that this was mishandled Carnivals lack of transparency, vague accusations, and refusal to resolve this situation is not acceptable. BBB Would not low me to file a complaint for this, so instead a review.

  Carnival Corporation

  Date: 07/14/2025

  Thank you for your continued messages.

  As previously advised, your concerns have been thoroughly reviewed, and our position remains unchanged. We understand you are disappointed; however, there is nothing further we can add or offer regarding this matter.

  Accordingly, we must respectfully inform you that this will be our final response.

• Review fromMichael S

  Date: 07/07/2025

  1 star
  My family and my children's families and a few of my friends families have been taking yearly cruises with Carnival for over a decade and it has steadily gotten worse with each passing year. The type/quality/behavior of people taking these cruises has declined to the point of we've all decided to use a different cruise line going forward. The amount of public drunkenness, rudeness, flat out disrespect for others is so bad it's now unbearable and the bad thing about it is it used to be a pretty decent family experience. If we wanted the "hoodrat" experience we'd go vacation in ** or ******** or *******. It no longer is safe or enjoyable. These cruises wouldn't be a good deal even if they were free. It's really sad that Carnival has let this happen. If it were a few isolated incidents it would be understandable but it's constant nonstop loud blaring rap music, people being nasty pigs while dining throwing food, napkins, silverware all over the place, yelling, screaming, arguing, etc... in the dining areas, the relaxation decks, the hallways, etc... you can't find any place on board where you can just relax and enjoy the scenery or the solitude. The employees are rude and lazy and could care less about the unruliness. I've sent complaints directly to Carnival cruise line and get no response, I've sent complaints to my travel agencies and am told sorry but there's nothing they can do. Hopefully the next cruise line we pick to use for our vacations will actually respect us as paying customers trying to have a nice, safe, family vacation because for whatever reason Carnival seems like they could care less.

  Carnival Corporation

  Date: 07/09/2025

  Thank you for contacting Carnival Cruise Line.
  
  We are sorry to hear of the challenges that you faced during your sailing and we sincerely apologize for the inconvenience caused.
  
  In order to further address your concerns, we kindly invite you to contact our ********** team directly at **************************************************************. 
  
  One of our dedicated team members will be more than happy to review your case in detail and provide any additional assistance necessary to resolve the matter.
  
  We greatly appreciate your understanding and patience.
  
  

• Review fromHoward G

  Date: 06/23/2025

  1 star
  Our granddaughter joined the Army and will leave for Basic Training on 30 June 2025. A recent high school graduate we were so surprised and proud of her decision. Having served for 20 years on Active Duty, I was even more impressed with her occupation, she will be an Apache helicopter mechanic. AH-64 Apacheis widely considered the deadliest attack helicopter in the *********'s arsenal. I only needed some help with an error I made in the app with the insurance; I only needed to purchase it for myself. And to switch around the grandchildren before adding two more adults and two youth tickets. They could not afford to go, so I told my wife we would cover it for them.We never dreamed this would be an issue with Carnival Cruise, after all, when I went to the app to make some changes, surely we would not be penalized for putting our grandson in her place. She did, after all, make one of the toughest decisions an 18-year-old could make. It was not working in the app, so I called customer support to help. The agent casually told me about the more than $300 penalty. I really can't be sure of the exact amount because of the agent's attitude when I asked, "You're going to penalize us for my granddaughter joining the army? It's not like she took a job at .... " I was taken aback by her repeating the amount. I repeated that I wanted to put one of my grandsons in her place. Silence. I had to get off the phone at this point. This was Friday, 20 June, 3 days ago. The agent was just so cavalier, no offer of support, I even wondered "Did she take joy in this? Is she anti-military? It would not hurt my feelings if she were, she is entittheed to feel that way, but working in a customer service industry, she offered NOTHING. I have already decided I will gladly accept a penalty because I will not be going. Never did get the insurance taken care of.****** G M5WW49