Reviews

Review Details

• Review fromAnita B

  Date: 06/21/2025

  1 star
  My husband and I embarked on a Mardi Gras cruise for our honeymoon. During the early morning, while we were intimate, our door unexpectedly opened, exposing us to a group of men who were watching us. Upon realizing their presence, I became distressed and began to cry and scream. They left without closing the door, leaving us in a vulnerable situation where we had to remain covered in bed for hours. Eventually, my husband got dressed and attempted to close the balcony doors; unfortunately, they were stuck and wouldn't shut properly. He witnessed me getting dressed, and afterward we went to customer service to file a report. While the staff offered an apology and tried to provide compensation in the form of towels, fruit, and wine, the experience was distressing. This was my husband's first cruise, and now he is hesitant about traveling again. I would like to make it clear that we received only a letter of apology, and I am seeking further assistance in addressing this situation. I hope someone from the company will contact me regarding this matter. This was very heartbreaking and hurtful.

  Carnival Corporation

  Date: 06/23/2025

  Thank you for sharing your experience with us. We are sincerely sorry to learn of the distressing situation you encountered during your honeymoon cruise. This was a special occasion for you and your husband, and we regret that your time onboard was impacted in such a personal and upsetting way.

  Reports of this nature are taken very seriously, and we always strive to investigate concerns thoroughly when they are brought to our attention in a timely manner.

  Regrettably, as more than thirty days have now passed since the end of your voyage, we are unable to conduct a further review of the matter at this time.

  We realize this is not the response you were hoping for, and we genuinely regret any disappointment this causes. Please know your feedback has still been documented and shared with our management team for awareness and internal review.

  Thank you again for taking the time to write. We hope that despite this experience, you might consider sailing with us again in the future under better circumstances.

• Review fromAmber R

  Date: 05/30/2025

  1 star
  Worst people to work for they spew out racial and belligerent, slurs and laugh, as if its jokes, and no one is paying attention, but this company is very disrespectful and does not live by their morals or values that they stress to the employers I would never advise anyone to work for Carnival or to purchase a cruise through them

  Carnival Corporation

  Date: 06/03/2025

  Thank you for taking the time to share your concerns. We are deeply troubled by the allegations youve described, and we want to assure you that we take such matters with the utmost seriousness.

  Carnival Cruise Line is committed to fostering an inclusive and respectful environment for both our guests and team members. Discrimination, harassment, or disrespectful conduct of any kind is not tolerated and stands in direct opposition to the values we uphold.

  We sincerely regret that your experience did not reflect the high standards we strive to maintain.

• Review fromJennifer R

  Date: 05/12/2025

  1 star
  I booked a cruise trip in March, because my cousin is going at the end of June and wanted us to go. I then canceled ahead of time, because it was becoming a nightmare trying to get my dog neutered ahead of time, getting my granddaughters BC, and lookig for a babysitter for my dog.The headache or the price for everything was not worth it.I used Affirm to pay for the trip, and which I canceled in the beginning of April, because it stated if it was canceled when the last payment was due, I would be subject to a penalty.I thought by canceling right away, that I would not have any issues. Well I was definetley wrong, because Affirm is still charging me 250 total in installments because according to Carnival, I still received a *********** in the h*** does it make sense, when it did not state that in the fine print. Not to mention Carnival is a ghetto cruiseline, as we had the most horrible experience, during our first cruise in 2016.I called customer service, and the lady on the phone stated , if I can send proof of the contract, that I might!!!! get the refund.Never again!!! Everything that could have gone wrong, went completely wrong, not to mention Carnival is still actually trying to keep some of my money.

  Carnival Corporation

  Date: 05/15/2025

  Hello and thank you for the opportunity to respond.

  We are sorry that you and the other two adults in your cabin are unable to sail with us onboard the Carnival Conquest in June and our records indicate that 1) you created your booking via ************************** on 03.15.2025 under a nonrefundable $75pp deposit promotion and 2) that you did not purchase Carnival Vacation Protection and 3) paid the booking with your **** which we refunded $1425.00 on 03.31.2025 and 4) the cancellation penalties outlined in the terms and conditions of the offer you chose is the $225.00 total as advised in the response sent Incident#: 250422-001388 and no additional compensation is due. We apologize for any disappointment. 

• Review fromLouie A

  Date: 05/05/2025

  1 star
  I booked a 3 day cruise back in March 2025 for a July 25 to 28 cruise. When I booked the cruise and put down a deposit, it did not specify that deposits are non refundable. May 5, 2025 I have to cancel the cruise because my children ended up doing summer classes. I was told the deposits are non refundable. On the contract for cancellation, it never specify this non-refundable rule but instead, it shows if the costumer cancels up to 75 days, there is no penalty and 100% refund will be received. Carnival Cruise is scamming costumers and dosing fraudulent business.

• Review fromGary G

  Date: 04/24/2025

  1 star
  Worst Cruise experience ever! Imagine showing up for your cruise and finding a kids room with bunk beds and a little desk! My wife and I decided an interior room would be suitable for us. The website shows nice big rooms with big beds, and upon selecting an interior room, a map of available interior rooms is shown. We selected one away from the the elevators and appeared to be a nice location. What they dont show on the website, or in any confirmation email or notice, is that the room had bunk beds. We are both senior adults with physical limitations and are not able to climb a ladder, especially on a moving ship. They could not move us to another room, claiming they were sold out on the Firenze ship. We had to leave and return home. We were told to call **************** regarding getting a refund. They were unable to help us, saying they only help with bookings and pre-cruise issues, but that had we called them to book the room instead of booking on the website, they certainly would have told us about the bunk beds and avoided that issue. They acknowledged that the website was faulty in this regard. The post cruise **************** has no phone number to call, only email. I explained everything and sent pictures of their website and the room we encountered, and they sent back a form letter thanking us for reaching out, no they would not refund the cost of the cruise since we chose the room and chose to leave the ship, and they look forward to seeing us again in the future. An obvious form letter that makes for easy email denials, not for customer service. This feels like your classic Bait and Switch tactic, show a room that looks great with a big comfortable bed, deliver bunk beds, and deny any attempt to resolve the neglectful way the website presents the rooms. I have never encountered such dismal and uncaring customer service.

• Review fromBrooklyn K

  Date: 04/15/2025

  1 star
  I used to love carnival cruises I have the worst experience from my last cruise I fell and hurt myself and now theyre trying to blame Staying they dont have video, when they have cameras all over the place CARNIVAL WILL NEVER GET ANOTHER DOLLAR OUT OF ME THEYRE A BUNCH OF BULLIES

  Carnival Corporation

  Date: 04/16/2025

  Thank you for reaching out. I'm truly sorry to hear about your experience and that your recent cruise left you feeling disappointed and upset. Please know that your safety and well-being are very important to us, and we take reports of incidents like yours seriously.

  I understand how frustrating it must be to feel like your concerns were not fully addressed. While surveillance footage is limited to certain areas of the ship and may not always capture every incident, please be assured that our onboard team investigate all reports thoroughly and in good faith, based on the information and evidence available.

  We regret that your recent sailing did not meet your expectations and that you left feeling this way.

  We do value your past loyalty and sincerely hope youll reconsider and allow us another opportunity to restore your confidence in the future.

• Review fromFrank M

  Date: 04/11/2025

  1 star
  We are platinum cruisers who are very unhappy with our previous cruise experience we were on the Panorama Jan 26-Feb 2 and my wife left her purse and several articles of jewelry worth over $6500. We filed a lost and found claim but there was 0 results, either you have dishonest employees or lazy ones because They definitely should have been found. I have sent other emails and tried calling, but to no avail.

  Carnival Corporation

  Date: 04/14/2025

  Thank you for contacting us. Im truly sorry to hear about the loss of your wife's purse and valuable jewelry, and I can only imagine how upsetting this experience has been for both of you.

  Please know that we take all lost item reports very seriously. Once your claim was submitted, our Lost & Found team conducted a thorough search onboard and followed standard procedures in an effort to locate the missing items. Regrettably, the items were not turned in or found during the search.

  We understand how frustrating and disappointing this outcome is, especially given the sentimental and monetary value of the belongings. While we cannot confirm what happened to the items, I want to assure you that our team members are expected to act with the utmost honesty and professionalism, and we hold them to strict standards of conduct.

  We regret that weve been unable to bring this matter to a more positive resolution, and we appreciate you taking the time to share your concerns.

• Review fromNkechi J

  Date: 04/10/2025

  1 star
  They won't refund my deposit in the amount of ****** for a cruise we booked that's departing in November. This is April and the cruise departs in over 200 days. There should be exceptions to the deposit being refunded. Please don't book and pay a deposit unless you are absolutely going on the cruise. Other wise, just ball up the money and throw it in the trash because that's how it feels

  Carnival Corporation

  Date: 04/14/2025

  Thank you for posting your concerns.
  
  Im very sorry to hear of your experience and Id like to extend my sincere apologies for any miscommunication if your selected promotional offer included a non-refundable deposit.
  
  So that we can further assist you, we invite you to contact us at **************, please do not provide sensitive information, such as a ship name, sail date or booking number in a public forum. 
  
  Our team members will gladly review each of these matters in further detail.
  
  Kind Regards,
  
  Carnival Cruise Line
  
  

• Review fromTosha D

  Date: 04/01/2025

  1 star
  Prior to boarding Spirit, I took all precautions for my severe food allergies to be properly addressed. I notified of my allergy. I pre-ordered my meals each night. I was served food containing allergens not once, not twice, but 3 separate times. Once I was served an allergen, I told the waiter and guest services, who directed me to the maitre d. He didnt understand to be able to handle the situation, so I tried to pre-order again from the vegan menu.I was again served food that again gave allergic reaction.I went to *************** sent assistant Matre *. *** was very helpful and said he sent an email put to all.The next night i went to *** When I arrived, they said my pre-ordered meal had been dropped and could not be remade. So, I ordered from the vegan again. A waiter brought my food, I noticed the meatballs didnt have a plant-based texture. Before I could react, waiter rushed over in a panic.Again served something I am severely allergic to. The waiter reported the mistake to his manager, but no one ever came to speak with me, apologize, or address the situation.This marked the third allergic reaction I suffered on this cruise. I had to use another ******, spent hours vomiting, and was left terrified to eat anything onboard. I returned to *************** trying to speak with someone other than the matre d, since that had gotten me nowhere before. The agent at ************** told me she would email someone and call my room when they responded. Days passed, and I received no call. I went back to *************** and they said ****** from *************** would contact me. I waited for days, ****** never called.I also had found bugs on my salad, which I have video evidence of, and hair in my room service food. I called and showed proof just to get the meal replaced. Noone should have have 3 allergic reactions, run out of EpiPens, and live in fear of eating before anyone takes the situation seriously. No issues on other ships.

  Carnival Corporation

  Date: 04/03/2025

  Thank you for posting your concerns. 

  I am deeply sorry to hear about the severe allergic reactions you encountered during your cruise, as well as the lack of timely and effective responses to your concerns. I can only imagine how terrifying and frustrating this must have been for you. Your health and safety are absolutely our top priority, and I regret that your experience did not reflect our usual standards.

  For further assistance we ask that you please email **************************************************************

• Review fromJoe L

  Date: 03/21/2025

  1 star
  They were NO help when called 3 times to get help booking And i booked on my own at that point cause cruise is in March 2026 And it read online i could cancel by jan 6th 2026 Called march ******* to cancel cause to do the group thing i had to go thru a certain travel agent and carnival refused me a refund My girl went on a carnival cruise with her daughter and sister a few yrs back and 1 of the ******* *** asked her and her daughter to meet him at a hotel after the cruise to **** Beware of these crooks and perverts

  Carnival Corporation

  Date: 03/24/2025

  Thank you for posting your concerns.
  
  
  
  Im very sorry to hear of your experience and Id like to extend my sincere apologies for the situations youve described.
  
  
  
  Our records indicate that your booking was created via ************************** under a non-refundable $50pp deposit on 01.29.2025. The final payment due is on 01.07.2026 and standard non-refundable deposits apply prior to that time.

  
  

  So that we can further assist you, we invite you to contact us at **************.

  
  

  Our team members will gladly review each of these matters in further detail.
  
  
  
  Kind Regards,
  
  
  
  Carnival Cruise Line