ComplaintsforInspire Uplift LLC

• Initial Complaint

  09/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This trading platform has not paid money to sellers since April. When contacting the support service, they respond with a template, something like "we are very sorry...wait...". I do not understand why special bodies for prosecution and punishment for fraudulent actions with money in especially large amounts have not yet become interested in this platform.

  Business response

  09/05/2024

  Hi ANATOLII,

  Thanks for reaching out to us. We want to start by sincerely apologizing for the wait in processing your payment. We recognize how important it is for you to get your money as soon as possible, and we sincerely apologize for any inconvenience this delay may have caused.

  Please rest assured that addressing this issue is our top priority. Our team is hard at work finding a solution and giving your payment top priority. We are carefully examining the circumstances to make sure that your payment is handled quickly and effectively.We would like to guarantee that your pending payment will be approved soon. We're dedicated to giving you the best service we can, and your satisfaction is still our top concern.

  Customer response

  09/05/2024

  ??????
  : ********
  
  ? ???????? ???? ?????, ?????? ???:

  I understand when the delay in payments is delayed for some short time. But a delay of half a year is a disaster for any business. And every time I contact the support service, always the same answer "wait...". And nothing changes, there are no payments.
  
  ? ?????????,
  
  ???????? ??????????

  Business response

  09/09/2024

  Hi ********,

  Thanks for reaching out to us. We are really sorry for any trouble this delay has caused. We are dedicated to making sure the process runs smoothly because we recognize how crucial it is for you to receive your funds on time.

  Please rest assured that we are giving the transfer of pending payments top priority and that we will work hard to process them as quickly as we can.
  We appreciate your understanding and patience.

  
  

• Initial Complaint

  09/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been selling items on their website for over a year. I have done many withdraws of my money with no issues but for some reason since Jan 2024 its now taking over 3 months to receive my money. I put in for a payout on 6/20/24 and its still pending. This can not be legal. The customer bought my item and paid ********************** and they received their product but I am not getting paid. All payments made by customer are done by debit/credit card, so that means this company has the money right away. Why are they keeping my money? If they are holding my money for 3 months I should be paid interest on that money but instead they are charging me a fee. 6/20/24 $56 , 8/8/24 $30. I have already removed all physical products from their website because they were selling my items I was paying for shipping and sending but they were keeping money for 3 months or longer. I cant run a business like this

  Business response

  09/06/2024

  Hi **** *****,

  Thanks for reaching out to us. We sincerely apologize for the delay in processing your payout inquiry. We understand the urgency with which you need your funds and deeply regret any inconvenience this may have caused.Please rest assured that your request is being reviewed by the appropriate department and has been given top priority. Our team is making every effort to expedite the payout process, despite the high volume of requests we are currently handling.

  Addressing this issue is our highest priority.  We guarantee that your pending payment will be approved soon. We are committed to providing you with the best service possible, and your satisfaction remains our top concern.Thank you for your patience and understanding during this time.

  
  

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a digital download ( pdf file) with practice test questions on August 21st."Latest 2024 ******************************** Physical Rehabilitation 8th Edition **** **** Instant Download"The seller never delivered the file.I contacted the seller - but the seller never responded I contacted Inspire Uplift customer service to request a refund, but they refused to issue a refund

  Business response

  09/16/2024

  Hi **** ******,

  Thanks for reaching out to us. We hope you're doing great! Thank you so much for placing your first order with us at Inspire Uplift Marketplace. We take pride in bringing unique products from small businesses and independent creators across the globe to you.
  Since the file was not sent to you by the seller, we have already processed a full refund for your order. We appreciate your understanding and look forward to serving you again.

  
  

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  07/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a book. After purchase I was sent an email that it was an ebook not a physical book. Nowhere on the listing did it say digital. I cant use ebooks due to eye strain and migraines. They wont refund even though it was not stated it was a digital copy and it was listed with all the books.

  Business response

  08/08/2024

  Hi *********************************,

  We hope you are doing great. Thank you so much for placing your first order with us. At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you.We've refunded the full amount of your order because it was created by the seller on his own side. Please allow 3-5 business days for the reimbursement to be credited back to the original form of payment used for the purchase.

  
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Inspire Uplift has not paid out seller funds owed for 4 + months . I have emailed repeatedly to the seller help email address and receive the same reply telling me to wait week after week after week . I call their number and they don't respond at all, they give me automated emails stating they are working on my request. Eventually they simply totally stop replying to my emails . I am 100's of dollars out of pocket for sold and received items months ago . I am Afraid this company is collapsing my small business. Thanks for any help , please pay as soon as possible.

  Business response

  07/25/2024

  Hi *********************,

  Thanks for reaching out to us. We apologize for the delay regarding your payout inquiry. Our team is working diligently to expedite the payout process. Please rest assured that your payout inquiry is already under review by the relevant department and will be approved on a priority basis.

  Thank you for your patience and understanding.

  
  

  Customer response

  07/29/2024

   
  Complaint: 22028991
  
  I am rejecting this response because:

  This is not the first time getting this response.

  You always automatically send such a reply for the past 3 months. That shows you are not going to release our payouts, this is ridiculous. It's a serious crime.

  We invested a lot to fulfill customers orders and you don't to you release our money when we make withdrawals.
  
  Sincerely,
  
  *********************

  Business response

  08/08/2024

  Hi *********************,

  Thanks for reaching out to us. We apologize for the wait time in responding to your request regarding the withdrawal. Due to the large number of withdrawal requests that our staff is currently processing, there may be delays in the processing timeframe. We sincerely apologize for any inconvenience this has caused you.

  You may be assured that we are making every effort to speed up the payout process so that your requests are fulfilled as soon as possible.

  
  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear ***, I am seller on Inspireuplift, I sold products in the month of Feb and March and up to now inspire Uplift did not give me my payout.First Transection Date: 12Feb2024 total 578 USD Second Transection: 15Feb2024 total 127 USD Third Transection : 03Mar2024 total 323 USD My above all Transection return back to Inspire due to my payoneer closer,Then I provide them another Payoneer and made Transaction .Last Transaction date: 10May 2024 Total ***********************************************************************I always send them email and they reply me the same as copy paste that our team is working on payout process, In two months still they did not complete the payout but their policy says it take 3 to 5 business days to complete the payout process.I request you to Please look into matter and solve my issue.I shall be very thankful to you for your so kind cooperation .

  Business response

  07/15/2024

  Hi ******,

  Thanks for reaching out to us. We apologize for the delay regarding your payout inquiry. We understand how crucial it is for you to receive your funds promptly and regret any inconvenience this may have caused.

  Please rest assured that your request is currently under review by the relevant department. We are prioritizing your inquiry to ensure it is processed as quickly as possible. Our team is working diligently to address the high volume of requests we have been receiving, and we are doing everything we can to expedite the payout process.

  Thank you for your patience and understanding. Your inquiry will be approved soon.

  Customer response

  07/15/2024

   
  Complaint: 21960575
  
  I am rejecting this response because:

  From month of April I am receiving emails from them same copy paste I just attached 2 emails.

  They are always sending me email that our team is working actively and from Feb up to now I did not see them active.

  Please help me more if you can, I shall be very thankful to you for this favor .
  Sincerely,
  
  ********************

  Business response

  07/24/2024

  Hi ********************,

  Thanks for reaching out to us. We sincerely apologize for the delay caused by the high volume of requests we are currently processing. We understand the importance of receiving your funds in a timely manner and assure you that your payout will be approved on a priority basis.

  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I don't know what to say now. I am now out of money because Inspireuplift has not paid me since March 15, 2024 until now. I also texted and contacted many times but every time the answer was WAIT MORE. So how long do I have to wait? Who is responsible for solving my payment problem?Please respond quickly

  Business response

  07/05/2024

  Hi *************************,

  Thanks for reaching out to us. We deeply regret the wait for the completion of your payment processing. We recognize how critical it is to get your payments as soon as possible, and we sincerely apologize for any inconvenience this delay may have caused.

  We want you to know that fixing this problem is our first priority. Our staff is working hard to resolve the issue and give your payment our first priority. We are closely examining the situation to make sure your payment is handled quickly and smoothly.
  We're dedicated to giving you the best service we can, and your happiness is our first priority.We sincerely regret any trouble this delay may have caused and value your unwavering confidence and support.

  
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Since March 20th, I've submitted multiple withdrawal requests on Inspire Uplift, but haven't received any funds. Despite contacting seller support via email on several occasions, I've only been informed of processing delays. My orders have been fulfilled and delivered to customers, yet I haven't received any payment, significantly impacting my business. I kindly request a swift resolution and a refund for all outstanding withdrawals. Thanks for any help.

  Business response

  07/04/2024

  Hi *******************,
  
  Thanks for reachout out to us. We sincerely apologize for the delay in processing your payment. We understand the importance of receiving your funds promptly and deeply regret any inconvenience this delay may have caused.
  
  Please know that resolving this issue is our top priority. Our team is actively working to address the situation and prioritize your payment. We are diligently reviewing the matter to ensure your payment is processed efficiently and without further delay.Rest assured, your payments will be approved soon. We are committed to providing you with the best service possible, and your satisfaction is our utmost priority.
  
  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your continued trust and support.

  Customer response

  07/08/2024

   
  Complaint: 21930068
  
  I am rejecting this response because:

  I want to know exactly when I will receive my money. Inspire Uplift's response letter did not mention a specific time. This is similar to the previous response I received via email on June 20. From March 20 until now, I have withdrawn money 6 times but have not yet received any money. If possible I hope they will approve all the money I withdrew and not just a portion of it within 7-14 days
  Thanks for your help
  
  Sincerely,
  
  *******************

  Business response

  07/19/2024

  Hi *******************,

  Thanks for reachingo out to us. We apologize for any inconvenience the delay may have caused. We are committed to ensuring that every seller has a smooth and efficient transaction, as we understand the importance of timely payments.Please be assured that we are prioritizing your payment query and our team is actively working to resolve the issue and speed up the payment process.

  We are doing everything possible to transfer pending payments promptly and give them top priority. We greatly appreciate your patience and understanding during this time.
  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a product on June 10th. The site stated 1-3 business days to process and 7 business days *** to ship. To date the item has not shipped. Support has been useless, always claiming they will expedite my claim and email back. I have had no response from them to date. Always the same story via chat. Seems like a scam. I am demanding a full refund with no resolution to date.

  Business response

  06/26/2024

  Hi *****,

  We hope you are doing well. We are "INSPIRE UPLIFT," a marketplace with multiple sellers. We strive to provide the fastest service to our customers. After reviewing your order, it appears that the seller did not fulfill your order within the provided timeframe. As a result, we have refunded your order.We appreciate your understanding.

  Have a great day!

  Customer response

  06/26/2024

   
  Complaint: 21886583
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

  Customer response

  06/26/2024

  The business only issued the refund when I informed them I filed a complaint with the BBB and that I would contact my credit card company regarding the charge.  The seller never responded to my messages and the company, after stating it would issue a refund several days prior, changed their story saying they contacted the seller and I need to wait for a response from them.  I value my time and was irritated having to constantly chat/email support to resolve the issue.  I ordered the product on June 10th with the processing/shipping times stated on their site confident it would arrive on time.  Both the seller and the company failed to fully assist with the transaction.  As I stated, it was not until I informed them I filed a complaint with BBB that they issued the refund.  

  Business response

  07/01/2024

  Hi ***,

  We hope you are doing well. We are INSPIRE UPLIFT, a marketplace with many sellers. We always strive to ensure that our customers receive their products as soon as possible and with the best quality.I have reviewed your issue and found that the seller did not fulfill your order within the provided timeframe and has not been responding. For this reason, we have refunded your order.We are really sorry for any inconvenience this has caused.

  Have a great day!

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Inspire Uplift has not paid out seller funds owed for 2.5 + months . I have emailed repeatedly to the seller help email address and receive the same reply telling me to wait week after week after week . I call their number and they tell me to do the same thing . Eventually they simply totally stop replying to my emails . I am 1000's of dollars out of pocket for sold and received items months ago . Virtually bankrupt . I am a reasonable person but this is beyond belief . I have a tax return to complete also which i cant because i dont know if they will send my funds or not . Its a pity . Thanks for any help , please pay your sellers .

  Customer response

  06/19/2024

  Please update my contact number as it shows incorrectly in the case . 

   

  Correct number should be : *************

   

  Thanks 

  Customer response

  06/19/2024

  Hello , please close the case . Company has begun to pay again solving the problem . Very helpful . Thanks 

  Business response

  08/08/2024

  Hi ***********************,

  Thanks for reaching out to us. We deeply regret for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.
  Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.

  
  

  Customer response

  08/08/2024

   
  Complaint: 21869466
  
  I am rejecting this response because:

  Unfortunately this is the same automated message I have been receiving from the company for the last month along with similar mesages . Over 3 months and payment of seller funds still has not been sent . Simply send the funds you owe your sellers . It is normal business practice . I am very worried now . This has been causing me considerable problems . It is such a pity . Many thanks . 
  
  Sincerely,
  
  ***********************

  Business response

  08/17/2024

  Hi ***********************,

  Thanks for reaching out to us. We are really sorry for any trouble this delay has caused. We are dedicated to making sure the process runs smoothly because we recognize how crucial it is for you to receive your funds on time.
  Please rest assured that we are giving the transfer of pending payments top priority and that we will work hard to process them as quickly as we can.

  We appreciate your understanding and patience.
  
  

  
  

  Customer response

  08/19/2024

   
  Complaint: 21869466
  
  I am rejecting this response because:

  Hello , the most recent payouts that were withdrawn have now been sent . However , payouts amounting to over 2000 USD from early May - end of June have still not been paid out . In fact , I dont mind so much when the funds are paid as long as there is some kind of guaranteed timeline of when they will be paid , as otherwise it is very worrying as there seems to be no guarantee funds will ever be sent . Moving forward I need to know a realistic timeframe for when funds will be paid out . There needs to be a clear timeframe policy for paying sellers funds owed that needs to be adhered to . Of course this is essential when trying to run a business  . 

  Thanks for all your kind help . 

  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩