Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Silver Airways flight from *** to *** on 7/16/23 via Expedia on 3/26/23. On 7/15/23, Silver Airways cancelled my flight due to weather and offered no support or alternatives, leaving me stranded with a 1.5 year old toddler. I had to pay $2,400 for new flights to make it back to ***, which took over 20 hours total. I reached out to Expedia and JetBlue for a refund, and was told that Silver Airways was operating my flight and needed to issue my refund. Silver Airways has not refunded me for my cancelled flights which were cancelled out of my control, and has not made any attempt to contact me for resolution after repeated attempts by me to get in touch with them. They stole $1400 from me, in addition to costing me $2,400 ADDITONIAL, in accepting money for a service I did not receive. I would like to be refunded for the flights that were cancelled AT A MINIMUM, but I feel that Silver should be reimbursing me for the total cost of what I had to pay to get my son home because of their cancellation and lack of service.

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time in a month that Silver airways has just outright canceled my flights for "scheduling issues" No re-booking. Then I have to fight with them and the site (Travelocity) that I booked it on. Each says to talk to the other. Finally I got a refund from Silver for the first of the three. Still fighting for the others. The most recent on they (see the screenshot) they sent me a confirmation within minutes of booking. Because the flight was withing 12 hrs I went on and was able to check in. Then literally minutes later they send me a cancellation notice!! Just the WORST airline. I'm done with them and ************** airport. Both are at fault here!!!

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets in december 2022 for ***** trip....flights were cancelled and I have not been reimbursed enclosed in email showing cancellation and also the charges that were put on my card.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flights were continually pushed and cancelled, and I have been told that I would get a refund for the tickets that we could not use, because Silver Airways cancelled our flights, but I have yet to receive a refund. Silver Airways does not have a phone or are willing to answer any calls. You are directed to their customer service email address, which apparently is not monitored because there is no response to that either! I want the refund that I have been told I would get (now a month ago)!

  Customer Answer

  Date: 08/10/2023

  I have tried daily to reach this airline and they do not respond.  Both Expedia and Priceline point me to Silver Airways.  How can an airline exist without being available to customers??  You cannot contact them via phone with any issues...they direct you to email to which they NEVER respond.  This is going on two months now.  Please help me.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I (8 members) had a flight scheduled on 7/6 at 2:30 from Ft Lauredale to Key West. The flight kept getting delayed for hours, last one was at 8:15 until it was cancelled. They offered to reschedule for next day but wasnt sure they can accommodate 8 people however that was cancelled as well. We were not offered any accommodations as far as food, transportation or hotel stay. We waited for hours to speak to someone and was told that they couldnt issue a refund on the spot. We are requesting a full refund for $437.96 for the flight, $183.17 for food and $512 for a rental to drive 4-5 hours to our destination. At one point, we got an email at 5:15 pm stating our flight was reinstated at 2:30pm. No one was ever at the gate to answer any questions, I called and left my phone number to be called back when it was my turn in queue and that didnt happen. The way this company operates is unbelievable and unacceptable! My confirmation number is NCSSKH.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked air travel on May 11th via Expedia to travel from *** to ********, **. The flight was packaged with Jet Blue from ** into ************** with connection there ************* on Silver Airways. At 3:49am on July 6th we received notification that our Silver Airways flight was delayed. We departed from ** with no issues with the first segment via JetBlue. Upon arrival into ************** we checked in and waited at the terminal where our flight was supposed to depart. Our Silver Airways flight was delayed an additional 8 more times. Followed by 4 cancellation motivation and in between 2 flight re-instatement email notifications. In between all of this we had heard the announcements about our flight cancellation over the PA system. When we went back to the Silver Airways desk the agent told us wed have to either go to ***** or wait till Fridays (7/7) flight. None of these were acceptable. We ended up having to spend $512 on a rental car to drive to ******** (a 4 hr drive) with 4 children. I requested a refund from the Silver Airways agent who told us they could not refund us and that wed have to go back to Expedia. Expedia no longer had control of our funds and told us to contact Silver Airways. This was the most horrible experience. Additionally my daughters Silver Airways flight on 7/7 was also cancelled with no notification. Our group on 7/6 waited at the airport for over 7hrs and my daughter on 7/7 over 3 hours and no flight. The experience and wasted time on the part of this airline is unacceptable and appalling. I am requesting a full refund for Conf Code: OQQKBQ from 7/6 flight and for my daughters 7/7 flight 93 that never departed along with the $512 we had to spend because of the airlines failure to provide service and wasted time. This airlines business lines are never answered and the airport agents have limited to no ability to assist passengers. This has by far been the worst experience in travel! With 4 young children its unacceptable.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silver Airways abruptly canceled flight 104 to ******** on May 4th, 2023, causing inconvenience to my senior citizen mother and me. Although they provided us with a hotel voucher, it was disappointing that I had to cover the cost $162.41 x 2 of both hotel rooms. I promptly emailed Silver Airways, providing all the necessary information to request a refund, but I have yet to receive any communication from the airline. Furthermore, they only provided us with a meager $22 each for both lunch and dinner, for which I had to personally bear the expense.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked travel on Silver Airways from *****, ** connecting thru *** and on to *****************, ******* on June 10th to return on June 17th. On June 17th the return itinerary from *****************, ******* was cancelled the morning of travel. We could not get anyone on the phone with customer service and at the *********** the Silver Airways staff was no where to be found. Our notification was a simple email stating the flights had been cancelled offering no way to rebook or leave ***********. We ultimately purchased tickets on American Airlines to return home. We still have not received any return phone calls or emails 6 days after the event. We are due a refund for the return portion of our trip and Silver Airways has made no attempt to contact us. Customer Service hold times are hours. I have emailed guest relations and their help center. RESERVATION NUMBER IS OWSXZK.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and flew Silver Airways RT on 05/05-05/10. Silver Airways claims to have a partnership with JetBlue where you can receive JetBlue points for flying Silver Airways:************************************************************************************** ************************************************************************************ I entered my JetBlue number when making reservations, but the points have not arrived on my account. When I contact Silver Airways, they tell me to deal with JetBlue because it's their program. When I contact JetBlue, they tell me to contact Silver Airways because it's their tickets. No one can tell me if the request has been sent from Silver to JetBlue.When I follow the link from Silver's website to JetBlue's to request mileage credit, it doesn't give me the option to select Silver Airways as the airline traveled on:***************************************************************************.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased plane ticket from ***** to ******* - via *** airport on JetBlue. $475.40 for 2 people. Silver Airways is a 3rd party partner that flew the segment from ***** to ***. There was a delay - about 45 min. When we arrived in *** Airport, there WAS NO GATE available. We sat on the runway for 1 1/2 hours. This caused us to miss our flight. No way to get to our gate in a different terminal (had to go back through TSA at ***) and we missed our connection. I would like hotel/meal reimbursement in a check (not credit) sent to me for our delay. We also missed out on ************************************* ******* -- $236. Hotel was $156.66 and Meal was $82.93 - total of $475.59. I filed a claim on 5/27 via their guestrelations email. I was assigned Case ******. That was the one and only automated response I've received. I've emailed at least once a week asking for an update. I've also called a few times a week, and keep getting referred back to the email process. Bottom line is their customer service for ********************** is HORRIBLE. They are not responding, nor taking ownership of their actions. Also, ******* refused to help, so I am not happy with them either -- both companies are pointing fingers are each other and no one is taking responsibility. I told ******* they should be held accountable for their third parties, and then work with them on reimbursement. I was told they couldn't. This is ridiculous.