Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I last flew with Silver Airways on behalf of my employer ****** **** in February of 2023. My luggage was sent to a different city due to an airline mistake, so I was instructed to purchase essential items and clothing for my business trip and await being reunited with my luggage. I did so and followed all of the airline's instructions about sending original receipts via verified mail to their headquarters. Six months later, Silver Airways agreed to send me $248.84. I had to email them 15+ times to get them to agree to issue me a refund. They advised that it could take 8-16 weeks to receive this refund. That time has long since elapsed and the airline ignores my attempts to call, email, and chat. After the 16 weeks has elapsed, they no longer communicate at all. I am confident that Silver Airways is never going to issue my refund because they are currently battling eviction from ************************************* according to the news. According to my email folders, I have emailed them approximately 25 times. I've tried calling so many times and no one ever answers their lines. No one answers chat emails either. I just want the refund that they agreed to issue me.

  Customer Answer

  Date: 04/05/2024

  Hi,

  I understand that the original flight occurred outside of your 12 month coverage, but the airline only agreed to issue my refund to me in August 2023, so wouldn't that warrant an exception? I was emailing them every few weeks to get a response and it took them 6 months to agree that I was owed $248.84.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I booked a flight with Silver Airways in December 2023 to *********** in March 2024.Before our trip even began our itinerary was changed (which I understand happens with flights)However, we noticed that there was a discrepancy with our return connecting flight (our connecting flight was scheduled to take off before the first one would arrive).The solution was to have us arrive in *************** from *********** and then depart the next day to key west which was already taking a day for our vacation but apparently this was the only option.This placed an inconvenience already as we now had to find a place to stay for the night and return to the airport and go through the process of catching the next flight. This isnt even the bad part. The day comes for our trip and we arrive to the airport in key west 2 hours early. We checked in, went through tsa and arrived at our gate. The flight time came and we were told there was an hour delay. This delay then caused us to miss our connecting flight to ***********. Now weve missed two days of our vacation. Our returning flight from *********** was also delayed and we waited over 2 hrs to board the plane.The following day is finally the day we fly home. However, our flight was again delayed. we arrived to the airport over 2 hrs early, checked in and arrived to our gate. The time came for our flight to leave and there was no one at the gate. So we started asking around and were told by MANY passangers that they had similar issues with silver that weekend. I stood in the line for a different departure city just to talk to an employee of silver and was told VERY RUDELY that plane had already boarded and that the gate had been changed. I was given no explanation as to why but was told to step aside. We then rented a car to drive home 3 hours away. The service and communication with this airline was poor and this trip was h*** for my family and I. I tried reaching the company but have continuously been hung up on.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Silver Airways flight from *** to *** scheduled at 6:20pm on June 23rd, 2024 was cancelled. We booked the flight as a code share with Jet Blue. At noon while still at our resort the Jet Blue site said the flight was on time but we had been unable to check in on mobile device. Fortunately we checked the Silver Airways flight status site just prior to leaving our resort, only to discover that our flight was cancelled - we were NEVER informed that it was cancelled by call, text or email. Attempts to contact Silver by phone were completely unsuccessful. Fortunately Jet Blue was able to rebook us but not until the following day so due to the Silver Airways flight cancellation we were forced to stay another night at the resort. Had we been informed about the cancellation we could have easily an earlier flight that day. After months of emails back and forth to Silver Airways they finally agreed on December 2nd (nearly six month after the incident) to refund $150 within 10 to 15 weeks. After more than *********************************** further communication from Silver Airways. In sum, flight cancelled with no notification, no ability to reach the airline by phone or text, six months for an agreement to compensate, then in fact, no compensation.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/12/2023 I purchased 2 airline tickets for travel - one passenger had checked luggage. The total purchase amount was $162.00 On 07/29/2023 Flight # ** from *************, ** on 29 Jul 2023 at 02:25 was canceled after receiving 3 notices of flight changes. We were rebooked on AA 457 out of **** which departed at 3:15 PM - not allowing enough time to travel from ***. We were rebooked on flight # **** which departed at 6:50 PM. Since we were moved to another airline, the fee for checked luggage had to be paid again. I submitted a request for refund through the proper channels at Silverairways.com however, to date there has been no response. Silver Airways ************* | Case ****** I am requesting a refund for my expenses from the canceled flight, with luggage fees and the cost for transportation from *** to **** All receipts have been attached.Regards,*************************

• Initial Complaint

  Date:03/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Silver Airways, with the hope of resolving a significant issue that has not only affected my financial stability but also caused considerable emotional distress. This complaint is regarding an outstanding payment of $7,591.75 that Silver Airways owes me for services rendered as a contractor in August 2023.Despite my repeated attempts to contact their accounting department through the provided email ******************************* over the past six months, my efforts to resolve this payment issue have been completely ignored. This lack of response and the failure to fulfill their financial obligation have placed me in a precarious financial situation, affecting my ability to meet personal financial commitments and causing undue stress.As someone who has always conducted business with integrity and fairness, it is disheartening to find myself in this position with Silver Airways. I am reaching out to the BBB as a trusted entity in upholding business accountability and ethical practices, hoping for your assistance in mediating this dispute.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my flight was delayed on the way out and the way back. on the way back, they delayed the fight one hour at a time for 7 hours until at 10 pm they cancelled. they offered a hotel voucher for $100 which would never cover the true cost and the next day i tried to fly again. it took them another 7 hours to find a plane. i filed the paperwork immediately and they initially responded saying it takes months which is now months and now they dont answer. This is from October 23. i think they feel that people will just go away for $100.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleight *************** to *** Feb 26 2024 Sequence 030 flight 3M 140 class Y seat 2D

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2023, Silver Airways ("Silver") cancelled our flight from ***************, ******* to ***************. Flight #3M ******** affected myself (*********************), my wife, my two daughters and one of their friends, and my in-laws - 7 passengers in total. Silver put us on the flight the next morning, June 11, 2023. However, that flight only had 6 open seats, so I had to send my family on that flight and get my own ticket on another airline and travel by myself so that we could all get home. The Silver agent in *************** told me to save receipts for the taxi services, meals, and Airbnb (which Silver reserved), in order to submit them for reimbursement of these costs. The total out-of-pocket was $962.78. I submitted the receipts to Silver on June 15, 2023 via electronic mail (per their procedures). I did not receive a response until September 19, 2023, wherein Silver requested additional information (reservation codes, e-ticket numbers, bag numbers), which I supplied that day. I had to follow up multiple times before I finally received a response on January 22, 2024, wherein Silver requested additional information. Since January 22, 2024, I have emailed with Kanil in ************* probably 25 times with a myriad of requests, problems and excuses for not issuing reimbursement. I am attaching the email chains, which show ridiculous it is dealing with Silver. It is beyond frustrating dealing with this company. All I want is for them to reimburse the $962.78 in expenses I incurred as a result of them cancelling my family's flight. At this point, my last communication with Silver was on February 7, 2024. They have not responded.

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was delayed 24 hours in June or July 2022. We had reached out to Silver Airways numerous times regarding compensation due to missing a hotel night at a non refundable resort, with given documentation from the resort, as well as booking an additional night at a hotel to accommodate us for the flight delay. We were never compensated, nor acknowledged by the company after providing all documentation asked for. We are in the hole $1200 since the resort was non refundable, food as well as an additional hotel that needed to be booked. The airline gave less than 24 hours for the flight delay that would have been delayed 15 hours or so.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a flight from *** airport (***********) to *** airport (************) on 12/6/24 for the date of 2/12/24.I received my confirmation email and was charged on 12/6/24.On the morning of 2/12/24 I went to check in for my 5:55pm flight, I got this message from the airline (when I typed in my confirmation number and my last name). Your flight has been cancelled. We are still arranging a new flight for you. Hi ******, due to some unavoidable circumstances, your flight has been cancelled. Please call us on ************ or see an airport agent.I called this phone number and spent 3 hours on hold and speaking to three different agents/managers. I was told throughout that NO new flight was being booked and at the end that I would need to contact the Vice President of Silver Airways *********************** if I wanted further resolution.

  Customer Answer

  Date: 02/15/2024

  Updating the date of purchase of ticket was in December of 2023. 12/6/23