Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim # dom3m10509, Silver Airways confirmation JKOEYR. My baggage was delayed on 30sep2023 from *** to DOM. Upon receiving it many items were missing which I listed in a claim forms and submitted to silver airways. I have been following up but nobody is responding to me on the status of my claim.

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on Silver Airways from ********** (***) to ******* (***). Silver Airways delayed the flight multiple, multiple times to the point where I no longer felt safe flying on their plane. I instead booked a flight with a reputable airline (Delta) and was required to stay in a hotel. I am seeking to have my flight refunded and to be reimbursed for my hotel stay.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silver Airways cancelled my family and Is flight (4 people) on July 26, 2023. On July 28, I followed their protocol to seek reimbursement for hotel and food expenses incurred as a result of the cancellation. I received a response via email to provide documentation, which I promptly did and was told I would be reimbursed for my expenses ($484.77) However, as of 8/16/23, my subsequent emails, calls, and even contacts via social media have gone unanswered. I have sent several follow-up emails inquiring about the status with no response. I am seeking the reimbursement that I was promised by the airline due to their cancellation of my flight. Additionally, the way the cancellation was handled (we were out of the country on a very small island), was very irresponsible. I had to spend several hours calling hotels to find a place for myself and my 2 young kids to sleep with no direction/assistance from the airline. The island largely operates on cash, which we were out of and I was unable to feed my children lunch on the day we were finally able to leave.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a flight on Silver Airways. They cancelled it and wont return emails or phone calls. This started on Oct 20th and still no reply. You call and cant get a hold of anyone and they dont reply to emails. Very unprofessional. No new flights have been scheduled and no communication about a refund. Crooks!

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for my mother-in-law (GYMDLX) and they canceled the flight due to no longer flying to ***. However they won't answer their phone to get the refund (I've called 3 times and am still waiting to have them answer while on for over an hour currently). I booked her a new flight and before I found out it was because of no longer flying to GSO, I booked her return flight (NKOISQ) using the same airline. They haven't canceled this one and I can't without incurring a fee even though Silver will not be flying there. Due to these cancelations so close to Thanksgiving (which is around her scheduled round-trip flight) prices have gone up significantly.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flights for myself and my fiance through a third party for a Silver Airway flight UA3143 *** to *** on 10/19 and 10/22, roundtrip. I called on 10/18 after I was unable to check in online. I spoke with a woman with the first name, first letter A. She checked myself and my fiance in over the phone. When we got to the airport the male and female at the check in counter said he was not checked in and therefore "you're not getting on this flight man." They were extremely rude, unprofessional, unwilling to help and at one point were laughing at my fiance after I had to go ahead and get on the flight in order for us both not to miss it. On our return flight, the male at the check in counter in Greenville said that he was not on my reservation and because I purchased the tickets via a third party, "there must have been a computer error" and "sometimes our systems don't communicate." We called Silver Airway who told us to call United, who was showing my fiance on the reservation, but "you have to call Silver Airway." We had to purchase my fiancee another flight to *********, from *****, in order to make the wedding we were attending. I had pay to rent a vehicle to get him from *********. We then had to purchase ANOTHER Silver Airway flight to get him home. I have filed complaints with both United and Silver and want a refund for the additional tickets and the original ticket that I was forced to purchase.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight booked with Silver Airways (confirmation LPRNBJ) but when they made a change to the schedule I decided to cancel it. I went to manage my booking on the website and requesting a refund was available as an option. I submitted the request on October 7th and still didn't receive any refund after a week. I called them but was unable to get a hold of anyone, chose the call back option two days in a row and finally got a call back on the second day. They said it would take up to 10 business days for the refund to show up. It has now been 10 business days and still no refund. Every time I try to call, I am on hold forever and when I choose the call back option, they do not call back until the VERY END of their business day, 7 PM, and then the call immediately drops. I am currently on hold with them again and have been on hold for over an hour at this point. This is absolutely the worst airline I've ever experienced and I will never be using them again. I have a right to my refund, and even took a screenshot of it having been processed, which is attached. If I don't get my refund soon I will submit a complaint with the ********** of *************** and I will start contacting members of the executive team. This business is completely unprofessional. They wouldn't even send me a confirmation of the cancellation and said that they never send confirmations of cancellations, which is just idiotic. All other businesses I have canceled with have sent confirmations. I hope you go out of business soon.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *****************, and the following passengers ***************** and ****** ****, had flight booked with Silver Airways that supposed to depart on 6/17/2023 from *** airport to *** airport. Flight number was #**, departure time 12:25 pm. However, none of us had received any emails or texts notifying us the cancellation of flight beforehand. As a result, we spent a tremendous amount of time waiting in line at the Silver Airways check-in desk at *** airport. After one hour stuck in the waiting line, it was until then the check-in counter agents informed us that the flight has been cancelled and we were offered the option of changing our flight to American Airlines that departs from *********** by Silver Airways agent. The Silver Airways front dest agent at the *** airport also told us that Silver Airways will reimburse the uber costs. We accepted her offer and therefore in this case, we asked Silver Airways to refund the cost of uber from *** airport to *********** ($39.99 in total) due to change of flight departure location offered by Silver Airways agent. We are also requesting cost of uber ($44.90 usd in total) from our hotel to *** airport due to not notifying any of us the cancellation of flight at all beforehand which resulted in extra time and burden spent in transportation, as well as waiting in line at the airport without any customer services updating flight information or helping while waiting. Up until now, we have not received reinbursement of uber costs promised by Silver Airways front dest agent. Several emails were sent to Silver Airways from me and my friends and none of us receive any reply regarding reimbursement of any kind.The following are the list of passenger affected by Silver Airways:1) passenger Last name: **** First name: *************. Comfirmation Code: OQUOFG 2)passenger Last name: ****, First name: ****. Middle name: *****************. Comfirmation Code: OWRJUB 3) passenger Last name: ****, First name: ******. Comfirmation Code: OARMQN

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my flight from *** to *********** early in teh year. They changed it several time but came July when I was to fly all was set I checked in on line the day before and on my way to the airport learned flight was cancelled. Could not rebook on line was directed to their phone waited 4+ hours with noone picking up. Decided to Drive to *********** has I had important meetings and events. After another 4 hours waiting (while driving) someone called and offered to put me on a flight the following day I told her I was already half way there she said to present all incidentals (gas. hotels to them for reimbursement). I did so on August 10 (case ****** original conf RQSRWX). With no replies I followed up again on 9/28/2023. It is now 10/17/23 and after hours on hold with noone. I am opening this claim not with great hope as I see most people with no solutions. Please help!!!!

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I had a cancelled H31373530373**63**336H flight causing significant costs and the company has yet to reimburse us and is no longer responding.On 1/23/23 we had a flight (#**) from ******** (***) to ************* (***) which was cancelled not due to weather. We were supposed to continue on to ORW (Worcester). We were able to reschedule ourselves on a flight from ***** later that night, however due to a lack of rental cars in the area our reservation was not honored through Budget and we had to move our flight again to the next morning out of *****. Due to the cancellation of the H31373530373**63**336H flight on Monday, January 23 we encountered multiple expenses. Multiple Silver staff recommended we keep our receipts and reach out after to H31373530373**63**336H directly. We took a Greyhound bus from ******** to ***** (2 tickets-Total $77.98). We had to stay at an airport by the ***** Hotel (again recommended by staff) which cost $303.97. We also had to pay a change flight fee which was ***** per ticket (Total $126.60). I have attached receipts for the bus transport to ***** as well as for our hotel. I have a screenshot of the credit card fee for the flight change from my wifes account (this had to be done via phone so we do not have a receipt). We were told by staff at the airport to take this flight and any issues in changing would be reimbursed. The total of our cost is $508.55 which does not include meals and other costs.At one point we had heard via email (attached below with receipts) about reimbursement of $381.95 (not the full amount or fully satisfactory but at least a start). This was never sent to us and we did not get replies when asking about. In recent emails to the company we have heard nothing. To be ***** they have stolen our money. The initial re-imbursement they stated they would send months ago is too low and has not been sent to us and now the company is no longer responding to any emails and it is impossible to get them on the phone. Please help!

  Customer Answer

  Date: 11/13/2023

  I am hoping to understand what the Better Business Bureau will do next.  How will you prevent future customers from being taken advantage of by this company?  I do not feel that saying they did not respond and closing the complaint is satisfactory.  If you will not help me how will others be protected from this company? Is there anything you recommend as a next step so that we can recoup our stolen money? I think it is important you inform consumers this company is clearly not reputable or trustworthy and I hope to understand how you will use this information to protect consumers.