ComplaintsforEasirent

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have had the worse experience with this company. Ruined my trip to *****, ******* by not giving me the car I initially booked on Expedia then forcing me to receive a vehicle with the bumper hanging off. Issues with calibration and no working CarPlay system that I had to reset myself instead of a new vehicle. Car wreaked of some sort of animal urination. Even when returning the vehicle on August 6th the manager didnt care to listen and walked out. Now I cant even get them to release my deposit or even show documented proof that the funds have been released. Every time I call customer service asking someone ends up hanging up on me and not assisting with why it is still being held. This has been the worse experience I have had ever in my life with a rental car company. This place needs to be shut down immediately if this is how a business is going to be ran. Ridiculous!

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I reserved a vehicle from ***************************** Pick up *** drop off at MCO. My total reservation was for Due at pick-up: $532.05 I was charged $726.15. At NO time was i made aware of the one way fee. When i made my booking i was quoted $532.05 for pick up at *** return at *** When i got the rental location. ***** attempted to upsell my a vehicle. Why was that because there was no vehicle available to me at that time. I waited 2 hours for a rental vehicle. The vehicle that was meant for me was sent to get serviced. they offered me one of their for sale vehicle. all 4 of them were filthy and one of them had a spare tire on it. How can you offer a vehicle with a spare tire to someone and expect them to feel safe? when they offered me the vehicle they said i would be ' doing them a favor ' by bringing it back to *******. but again at no time did anyone tell me about a rental charge. there is no reason why it took me 2 hours to get a rental vehicle. **** another representative was very rude to me and just stood there texting on his phone while i was asking questions. When i attempted to get the manager involved i was ignored by everyone INCLUDING the manager.The shuttle bus employee ******** made 4 trips to the airport and back and i was still waiting for a rental vehicle. he even attempted to get the manager involved and he never came out to speak with me. The cherry on the cake is I filed a complaint about how poorly i was treated at the *** location with EASIRENT on the day i picked up the car and no one ever got back to me. Today i have called over and over again and i have been yelled at hung up transferred to managers who Voicemail boxes are full. while writing this complaint i have be hung up an additional 10 times. I have been calling from 2 phones all day.This is really *********% unacceptable. i want a full refund from them. they dont deserve to be in business anymore. they are the worst company i have ever dealt with in my entire life.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I had an extremely distasteful experience with Easirents customer service. I rented a car on August 15th and immediately noticed that the tires on the right side were low at 30 PSI. I assumed it was due to the weather and drove the car home, which was a 30-minute drive. By the next morning, the tire pressure had dropped to 28 PSI, forcing me to put air in the tire myself.I called customer service on August 17th, hoping for assistance, but was met with indifference. The representative told me I had agreed to the terms and that it was my problem if the tire had a slow leak, and also went the extra mile to tell me I assumed it didnt happen on my time. I was advised to take the car to a repair shop, which was ridiculous considering I was on vacation and I did not cause the issue to the tire. The customer service was rude and dismissive.Deciding to cut my losses, I returned the car two days early. At the return office, I was told I had to contact corporate for a refund for the unused days, ez pass charge, and the insurance since they couldnt handle it locally. When I called customer service and requested cooperate, the representative was equally unhelpful and transferred me to a voicemail box that was full, so I couldn't leave a message.I emailed the cooperate office in hopes they receive my complaint as well, though I dont have much faith.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a reservation for July 27th. My flight was delayed, so I went the 28th to pick up the vehicle. After waiting an hour because the "systems were down", I overheard other customers saying the vehicles they were given had flat tires, no fluids, etc.That is a huge safety concern. I spoke with Franky, the location manager, he told me to email him my information and he would process the refund. I emailed July 29th. He called me the same day to confirm what vehicle I had. I also got emails that I joined their member club, despite me not giving them permission or asking for that. I told Franky I had not taken a vehicle and reminded him of the refund. He apologized for the confusion and told me he would issue the refund. I have sent multiple follow up emails and gotten no response. I have called 5 times and been transferred to voicemails with no name or ability to leave a message. Every time I call, I am told only a supervisor can process the refund, but they "are not in" that day. This business is scamming people. I have the reservation on a credit card that is accruing interest because they will not process the refund.

  Business response

  09/11/2024

  Hello,

   

  Thank you for contacting Easirent. After further investigation, the refund was processed on 08/17. I have attached copies of the receipts showing the refunds made. We do apologize for any inconvenience this may have caused.

   

  Regards,

  Easirent Customer Service

• Initial Complaint

  08/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I booked a car rental on 7/31 for a total of $243.81. We just realized that we were charged an additional $322.28 on 8/5. I've been emailing and calling them and never received a call or email back. The initial rental was done through Expedia but the 2nd unauthorized charge is listed as Easirent on our bank statement. Our confirmation number is 77749978-1.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On June 29, 2024 I rented a car from the company Easirent in *****, *******. I put down a 250 dollar deposit for the car rental and NEVER received the deposit back. There was absolutely no damage to the car and I made sure I returned it with a full tank as they had asked. There was no reason for me to not get my deposit back. I tried to take it up with my bank as easirent said it was a bank problem because the funds had been released. When speaking with the bank, they had come to the conclusion that no money from the deposit was ever released. After trying to file an appeal with the bank, it was denied because on my car rental contract there was nothing that stated I had given a deposit. The only way to rent the car is by giving them a deposit and the money was taken out of my account when I had shown up to rent the car. After trying to call easirent MULTIPLE times and getting hung up on by every supervisor I have tried to talk to, I am extremely frustrated. It is impossible to get on the phone with them and every single person I have talked to has been rude or not helpful AT ALL.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This business is a scam. I don't understand why it continues scamming people and nothing is being done. They total for a certain price and all of a sudden you see all this extra scamming transactions on the account, I called directly to the company for an explanation and representative aside from not understanding what she said, she just hung up when i was questioning about the charges. this is so ridiculous, ******* being a big place for vacation and admitting this kind of businesses. I made a reservation on line with a total price of 97 dollars and ended up paying over 500 dollars. For you all might not be that much but for me it is, especially if I did not authorized that amount of charge to be charged.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have some very serious concerns about a booking Saturday with Easirent. I have tried to call and have been put on hold and transferred to multiple people without avail.This past week, I rented two compact vehicles. I utilized Priceline for the booking and reviewed the Easirent information that was on the website. It stated that you had to show proof of full coverage automotive insurance. I brought my entire automotive policy, which shows coverage goes to rental vehicles and is full coverage. The policy was dated and I uploaded it in the pre-check prior to picking my vehicles up.As I provided my information and told him I had completed the pre-check, he told me that I needed to show my insurance policy. I brought out my comprehensive full coverage policy and showed him. He said that he did not think my company was real and said I had to call and verify that company. The company I use is through a bank in my town of *************. My actual policy is through a national company, Encompass. My agent works Monday-Friday. I told him this and told him that I had provided what was asked of me online. He stated that it wasnt real and that they only use ******************* and if you dont have Statefarm, you have to purchase their insurance that was $27/day. I called and put on speaker phone my company showing him the insurance company is real and is a national company. I also pulled up the online portal and pulled my comprehensive policy off of the online portal for Encompass.At the counter next to me, a lady provided a copy of an insurance card and that was it. The person assisting her asked no questions and did not require her to verify anything. She spoke to me after and told me I need to document everything because I was being treated unfairly. She showed me a lapsed coverage card that was allowed for her to pick up her rental.One vehicle smelled like marijuana and the other made noises, also. The attendant said that was normal, which it should not be.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It took 45+min for pickup from airport. I was told that a shuttle would be coming to pick us up that just dropped customers of by *****(worker). A car w/ black tented windows pull up but nobody got out or introduced themselves they sat @the stop then pulled off; I called back ***** sd there's been some ************* were sending a shuttle. When the shuttle came & dropped us off@easirent the young lady sd she pulled up saw it was a lot of us (Four of us in total) so she left & sent for a shuttle. I was asked for $250 deposit then it was changed to $500 since I didnt have my flight back booked yet. So I attempted to book it there&they sd I couldn't do that.When I was given the car rental the seats were filthy, alot of scratches/dents on the vehicle & a huge hole in the driver's seat. I asked **** (worker) for seat cleaner to clean the seats since they were filthy, she sd theyre out of cleaner. I asked is there anything to clean out the *********** said they're completely out of cleaner; I asked for another vehicle she sd it would take an hour if I wanted to wait. I kept the jeep but I barely drove the car I parked it simply because I discovered on Monday the registration is expired which means it's illegal to drive in the state of ** in the 1st place. I went to return it & asked for a full refund. They sd I could not receive a refund & would be charged for the full 10 days I specified I'd rent the car for.Repeatedly asked for manager & was told not available. We asked for email to be sent to resolve issue for full refund or for the remaining 8 days. ************* calls kept hanging up after 1hr hold 2x. I was given a diff. # for customer care at store. I called & agent ****** sd I'd receive callback in 24 hours by manager ********* but he can't give me managers info to contact ******* location and doesn't have jurisdiction to give me a refund. Over 6 vehicles on their lot have expired registrations theyre renting out& admitted to. I want a full refund & hold released

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction: 7/21/24 Amount of money paid to the business: ***** A mid-size rental car booked via the www.easirent.com website. The nature of my dispute with the car rental company: I arrived before 10:00 a.m. to pick up the rental car. I was informed by the representative that it would be a $1,000 deposit and that there were milage restrictions. I opted out of renting the car. I was handed a slip of paper with the rental company's information on it, including a phone number ************ and was told to call the number to receive my refund. I called the number as instructed, while walking out of the door from the rental comp. The woman who answered informed me that she did not handle refunds and transferred me to ext. 1019. A recording came on stating "The party you are trying to contact is unavailable/mailbox is full and hangs up". I called at 7:02 a.m. Monday 7-22-24. I spoke with ********** who told me that since it was past 24 hrs. that I was not entitled to a refund. I explained the issue with being transferred to ext. 1019 to supposedly get my refund but that know one was avail. ********** told me that I could get a credit; which I told him I don't plan to ever rent from the company and simply wanted a refund. He gave me an ext. 1012 to speak with a manager, but I had to call the ************ number. I called and the same woman from the previous day transferred me again to ext. 1019. I called back again and explained that no one is avail. at that ext. she hung up on me. I called back 2 more time until ***** picked up. He told me that I was entitled to a refund because it was a same day booking but could get a credit. I let him know that he was telling me something different from what ********** told me. He hung up on me after I let him know that I plan to dispute the transaction with Discover. I called Discover and was told I could file a claim on August 1st 11 days after the initial transaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩