Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,159 total complaints in the last 3 years.
909 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a bill from Fleet Response on March 25th, 2025 from a car rental in October of 2024 which requires us to pay ***** USD for damages. The car was looked over when we returned it, and we were told that everything was in order. There was no damage to this vehicle at that time. The photos sent to us by Fleet Response has no date and no digital stamp. Considering the duration of 4 months between the date we returned the car and the date we received this claim, this damage must be made by another person who rent this car during this period.
Business Response
Date: 03/28/2025
After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
We understand that receiving a damage claim can be an unpleasant situation, however, we would also like to ask you for your understanding that we cannot waive our claim, as any damage is an out-of-pocket expense to our company.

Given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.

Thank you for your cooperation regarding this matter.
Customer Answer
Date: 03/28/2025

Complaint: 23123674

We contacted our insurance agency (****) and escalate the claim number to Fleet Response 5 days ago but we still don't hear from Fleet Response. I ask you to check the situation within your company and also with Fleet Response which is your agent. Please see attached email with Fleet Response and us.

Sincerely,

Shinnosuke Kishida
Business Response
Date: 03/31/2025
Thank you for contacting Sixt Claims Department.

Please provide us with the claim number and contact information for your coverages insurance carrier so we may forward the bill to them for review.

Please be sure to include the name of the insurance provider, their claim number, phone number, email address, and fax number.

Thank you for your cooperation regarding this matter.
Customer Answer
Date: 04/01/2025

Complaint: 23123674

Thank you for your message.
We got a message from Fleet response, and replied them that they should reach out to our insurance company(Amex) directly with claim No. below.
TEL **************
Claim No.40784559

We havent received any reply after that, so it would be appreciated if you could check that point.
Sincerely,

Shinnosuke Kishida
Customer Answer
Date: 04/02/2025
This is the message to SIXT.
insurance/American express
TEL/**************
Claim No/40784559
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 22, 2025 I rented a vehicle from Sixt Rent a Car in *******, Maui (OGG). The vehicle was infested with cockroaches. I called Sixt and they told me to bring the vehicle back to swap it out. I did the following morning. A few days later I received an email stating there was damage to the vehicle on January 25 (the vehicle was out of my possession on that date) I provided pictures and a video showing the preexisting damage with a timestamp. Soft told me not to worry about it. Now it is March 28th and I received a bill for a claim stating I damaged the vehicle on 1/25/25.
Business Response
Date: 03/28/2025
Upon review of ******* ********** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:03/26/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from SIXT in ******* for a few days in Nov-Dec of 2024. The vehicle had numerous small preexisting dents and scratches as well as a deeper scratch. A few days after I returned the car I received a notice that I had damaged the car with a scratch in the same area of preexisting scratches and thus owe +$1300.
Business Response
Date: 03/28/2025
Upon review of ******* Walkers damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19, 2024, I rented a vehicle from Sixt at LAX for two days. Upon returning the vehicle, it was in perfect condition. I received the final invoice, and the full rental amount was debited from my account with no indication of any outstanding balance or damage-related charges. Invoice: Document: 9510209390/00/M/00/N Cust.: ******* *** No: ********** On January 7, 2025,more than five months later,I received an email from ******, a debt collection agency, claiming an outstanding balance of $712 for alleged damages to the vehicle. I Immediately contacted Sixt, which confirmed multiple times that my account had no outstanding balance or damage claims. Despite this confirmation, Radius has refused to remove the balance from my account or give me written *********** a debt collector, Radius is legally obligated under the Fair Debt Collection Practices Act (FDCPA) to provide verification of the debt upon request and to cease collection efforts until such verification is provided. Their failure to respond to my inquiries constitutes a violation of these obligations.Furthermore, it is unacceptable for **** or its representatives to report alleged damages to a collection agency without first notifying me as the customer. Given that more than five months elapsed between the rental return and the first notification of alleged damages, Sixts claim lacks credibility, as they have provided no proof of damage occurring during my rental period. In fact, after multiple inquiries, Sixt finally provided a photo in March 2025, which depicts nothing more than a dirty tyrehardly justification for a $712 charge.This matter is entirely without merit, and I demand that the $712 balance be removed from my account immediately and cease collections efforts. I request a formal written response from both Radius and Sixt confirming that this erroneous charge has been eliminated and that no further collection actions will be pursued.
Business Response
Date: 03/28/2025
Upon review of ******* Zamudios damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from ************* from ****, I returned it on Sunday and just yesterday (Tuesday) I got notification of supposed scratches from my time renting it. I barely drove anywhere and the car was in my driveway the ENTIRE time with cameras on it 24/7. Either the damage doesnt really exist or someone at the airport when I returned it aged it as I know without a doubt I didnt. Two small scratches, one in rim and one on door and they are trying to charge $1160. They absolutely cannot provide proof that it wasnt there before or wasnt there as soon as I returned it.
Business Response
Date: 03/28/2025
Upon review of ******* Harringtons damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a black mini van in Oct 2024. Upon returning the vehicle, we were told everything looked good. I got an email receipt. 3 days later, I apparently got an email that said there were actually scratches upon further evaluation, which were not discussed when we returned the vehicle. I did not hear from anyone until the end of December 2024 when I got a bill from fleet response. In January 2025, I got a voicemail. Upon further investigation, they said the images taken show damage, however, I have not seen before images of the rental and the images appear to have filters/negative filters or black/grey images and are not just a picture of the vehicle. I have called and emailed and received no response. I have not seen pictures of the vehicle we rented prior to us renting it nor did any damage happen during our rental time- as noted when we returned the vehicle and the Sixt employee looked it over. We got our rental through Hotwire and once we were assigned Sixt and I looked at reviews, my stomach sank because it appears Sixt is well known for bogus and LATE damage reports. Rental ID: ********** Reference #: ********** Fleet response claim#: *******
Business Response
Date: 03/28/2025
Upon review of ******* Kleppes damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a compact s u v for ten days. On the eighth day, I had flat tire. I had paid for roadside assistance, but they would only come and put on the spare. I opted to try to repair the tire by driving to a pep boy's in the next town over. It could not be repaired. They put on the spare, but I could only drive a total of fifty miles. Sixt gave me an option to drive to Seatac to change out the car, which was at least 50 to 60 minutes away. Each way. Or I could replace the tire for them, and there would be no guarantee of reimbursement. I chose to not drive the car for 2 days and drive on the spare to Seatac on my last day. While they did reimburse me for the roadside assistance, because they did not provide that for me, they would not reimburse me for the two days I was unable to use the car. And they are threatening to charge me for the tire, because they say the flat happened while I had the car. It was a nail in the sidewall and could not be repaired. I don't think they can prove that that nail hadn't been there for a while. I don't really drive the car that much when I rent it. Then they threaten not to reimburse me for the roadside assistance if I did not accept their terms. If they try to charge me for the tire, I will dispute the charges. I have rented from them multiple times in the past, but I never will again. The customer service was very unaccommodating. And I guess there really is no true roadside ************* beware!
Business Response
Date: 03/31/2025
We understand your expectation for our rental vehicles to be in impeccable condition. While our team diligently maintains our fleet to prevent such instances, unforeseen technical issues occasionally arise beyond our control.

We sincerely apologize for any disruption this may have caused, however, kindly note that SIXT did provide a service option for you. Because you declined and kept the vehicle for the remaining two days, we were unable to repair the tire and prepare the vehicle for rent. As a result, we must respectfully decline your request for refund of two rental days.
Customer Answer
Date: 04/01/2025

Complaint: 23118821

I am rejecting this response because:
I was given the option to get the tire repaired, which I did try. I had to go one town over and they were unable to repair it, but put the spare on for me. Then drove back to my mom's place. I had already wasted a couple hours to try to repair something that was not able to be repaired. Their solution was for me to drive an hour away at rush hour, to seatac airport, change out the car and drive back at rush hour. ( Has anyone driven 405 at rush hour?) I had already spent a couple hours and would mean that I would spend another few hours when I had paid for roadside assistance. So yes they gave me options. But no good option. I guess I assumed roadside assistants meant they would come to me. But they wouldn't. I wanted them to bring a tire and change it out for me or bring a car to change it out for me. But no, they wanted me to spend another few hours driving to the airport. So yes I refused to do that. I chose to not use the car until I drove to the airport and ********* would get me there for an early morning flight. Luckily it did. I have rented from them so many times and was very pleased. But the first time anything went wrong, they failed.

Sincerely,

***** ******
Business Response
Date: 04/10/2025
Kindly note at this time we have applied a discount to offset 1 rental day and kindly ask that you allow up to 3-10 business days for reflection of the $61.71 refund to your account.
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a rental car through my Afterpay with Expedia and the rental car place was called sixt car rental. I called the car rental place after I booked the car to make sure I could use my debit card when I call **************** for **********************. they told me yes I could use my debit card so the next day when I went to pick up my rental when I got the counter, I explained to them I have a rental so I pulled out my ID my license and my debit card soon as I pulledmy debit card out, they told me we do not accept debit cards so they said in order for me to get my refund. I have to contact the third-party so I did right away before I even left the I contacted *******. ******* said theres nothing they can do so I called sixt car rental back. And they told me I couldnt request for my refund. I had to contact the third-party Expedia and they have to send them an email so I explained that to ******* and today. Which is. march 26, 2025. I received an email from ******* saying that their policy and I cant get my money back. I dont understand how-can a company just take almost $500 for no reason when I showed up, I called. I did everything I supposed to have done and never received the car rental and now because I used my Afterpay, I will have to pay all this money back when I did not receive the product
Business Response
Date: 03/31/2025
We sincerely apologize for the inconvenience caused by Expedia continuing to redirect you to SIXT. We understand how frustrating this situation can be.

Kindly understand that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.

To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.
Customer Answer
Date: 04/01/2025
I continue to contact ******* and they are saying that Sixt keeps denying the refund so Im very confused about bough of these companies I feel like they are playing games I understand that they dont have the payment method but they not telling ******* yes to refund my funds Expedia said that sixt has to release the funds so ******* can refund and sixt keep denying why I dont know
Customer Answer
Date: 04/02/2025

Complaint: 23118352

I am rejecting this response because:

Sincerely,

***** ******
This is the message I received from Expedia

************************************* <*************************************>
Apr 1, 2025, 9:02?PM (14 hours ago)

to me

Hello *****,
We wanted to follow up after our last conversation, where you asked us to reach out to the car rental company to see if a refund was possible.
Unfortunately, though, after speaking with Sixt car rental, they're holding to the original cancellation policy for your booking and declined your refund request.
We know this is disappointing. We always try to advocate for flexibility for our travelers, but car rental companies often have strict rules and restrictions around their bookings, and there's nothing more we can do in this situation.
Please reach out if you have any additional questions we're sorry you've had a frustrating experience and that we can't help more in this case.
Sincerely,
**** *.
mnlmosias
Expedia Customer Support

This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify us immediately.

Customer Answer
Date: 04/02/2025
I have resolved my issue thank you so much for helping me
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a Sixt car and returned it with no issues. I was super careful with the car. After returning, I received a bill for damage of the vehicle, that I did not cause. Sixt was paid by my insurance to cover the costs claimed, over $600, however, Sixt is now coming after me for an additional $165 that they say I need to cover for diminish of value that was not covered by the insurance. The claim was bogus and now this is completely bogus. This is super shady and ridiculous to me Sixt has already been paid. I will not be paying the fraudulent amount and ask that the file please be settled. This is happening to too many customers and I do not want to be taken advantage of further. Please help me settle this matter.
Business Response
Date: 03/28/2025
The file has been settled and now closed.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate them closing and settling the file.

Sincerely,

****** ********
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car from this company and the vehicle had issues. This was not the initial vehicle but they asked if I would like to upgrade. I did. The vehicle started experiencing issues while driving and I was scared due to me having my small children with me. The service engine light came on also oil. I was too scared to finish driving so I called Sixth and they sent a tow company out. They gave me so many issues and eventually the tow people came. They said they were going to tow the vehicle to another location not the one I requested it to go to. They refused to take it to the ****************** one and took it to ***********. I was skeptical. After I complained and reached out to BBB they credited my credit card in the amount of $319. I was unable to drive the rest of my hours do to the mechanical issues. This was 8/14/24 and now months later Im receiving emails that I owe $320, The same amount that they credited me. This company is running scams and I refuse to pay anything because I dont owe. The vehicle had scratches on it when I picked it up and notified them. This is a horrible unprofessional business! I reached out to to the person in the letter who was rude so I hung up the phone. She claims sixth reached out to me but that is untrue. I have not spoken to them since August when they have me the money back on my card. This is horrible and something has to be done.
Business Response
Date: 03/28/2025
Upon review of ******* Mortons damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.