Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,159 total complaints in the last 3 years.
909 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a *** 3 Series rental car with Sixt from March 1320, 2025, through Expedia. Prior to my rental, I contacted Sixt to confirm whether I could rent the car. I was told by a **** representative that I must be at least 25 years old to rent this vehicle a restriction that was not clearly stated during the booking process.Because I do not meet the age requirement, Sixt advised me to cancel the reservation, which I did via Expedia. However, despite this, **** has refused to issue a refund, citing a "non-refundable" policy.This is not a typical cancellation it is a case where Sixt was unable to fulfill the rental due to an eligibility restriction that I was not informed of beforehand. I am simply requesting a fair resolution: a full refund for a service I could not use through no fault of my own.I have documentation of my communication with Expedia and am happy to provide additional details if needed.Resolution Requested: Full refund of the rental charge.
Business Response
Date: 03/31/2025
Kindly note that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.

To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.

We genuinely appreciate your understanding. If you have any additional questions or concerns, please feel free to let us know.
Customer Answer
Date: 04/02/2025

Complaint: 23115184

I am rejecting this response because:
I appreciate your message, but I must express my concern and confusion regarding the contradictory information Ive received from Sixt and Expedia.
Expedia has informed me that their escalation team contacted Sixt regarding my refund request, and that Sixt explicitly denied the refund. However, in the direct communication I received from your team, you stated:
Given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a cancellation The resolution of this matter is now in the hands of Expedia.
This creates a direct contradiction:
Expedia claims Sixt denied the refund;
Sixt claims Sixt cannot process the refund and Expedia must handle it.
I am requesting clarification on the following points:
Did Sixt officially reject the refund request when contacted by *******'s escalation team?
If so, on what grounds was the refund denied, given that I was not eligible to use the service due to Sixts age restriction policy, which was not disclosed by Expedia at the time of booking?
If no denial was issued, please confirm this in writing so I may resolve this matter properly with Expedia.
Please note that I was explicitly informed by **** representatives that I would not be allowed to proceed with the rental due to age limitations, and was advised to cancel the booking. This is not a voluntary cancellation, but a case of service being unavailable due to restrictions not presented to the customer at the time of booking.
I respectfully request your written clarification and cooperation to ensure this matter can be resolved promptly.

Sincerely,

***** ****
Business Response
Date: 04/11/2025
To assist you further, we have documented your correspondence with SIXT and have noted that we do not object to your receiving a full refund. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: July 29th, 2024. Claim Amount: $1,430.06.- Denial of Responsibility: I am confident that I did not cause the alleged damages to the right wheel rim and right rim of the vehicle. The suggestion that I could have collided with a curb twice in one day without noticing is not logical.- Photographic Evidence: Upon reviewing the photos provided (attached), the alleged scratches are difficult to discern if they exist.- Condition at Pickup: The vehicle was not clean when I received it, impairing my ability to inspect it thoroughly. This could have prevented me from identifying any pre-existing damage.- Lack of Evidence: I have not been shown any conclusive evidence that these scratches were not present before my rental period.- The claim amount being demanded is significantly disproportionate to the minor nature of the alleged damages which make the claim unreasonably unfair.
Customer Answer
Date: 03/25/2025
More documents.
Business Response
Date: 03/28/2025
Upon review of ******* Aljraiwis damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Abdullah Aljraiwi
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a *** X5 from Sixt on Feb 14th 2025 for one day. It was for one journey from one airport to another. I picked it up at *** and I dropped it off at ***. The distance was 158 miles. ****** maps confirms the shortest route as 158 miles. When the vehicle was dropped off the odometer confirmed 158 miles. My Sixt invoice confirms 158 miles.Several weeks later Sixt invoiced me for a toll fee. An unpaid toll at a toll booth that was not on my journey. Actually it was 66 miles away in the OPPOSITE direction. I did not pass through that toll and I did not travel on that highway. It was nowhere near me, not on my route, and the odometer proves I could not possibly have travelled that far away from the pick-up and drop-off locations. Totally impossible. The odometer doesn't lie. Shortest possible distances on a map do not lie.I have explained this over and over and over to Sixt. They do not listen. They simply act dumb. You get no logical explanation from them. They just act like robots. In addition, they will not provide photo evidence of the toll violation. When **** issues a toll violation notice there is a photo with date and time stamp and the license plate. I have asked **** to provide this. They refuse my request. This is because they know this toll fee is not valid. They are committing an act of fraud. No excuses. This is fraud. Lies & cheating. They are scamming customers for additional fees that are not justified and not valid. This has to be unlawful.
Business Response
Date: 04/15/2025
Please accept our apology for the delay in response and for any inconvenience caused as a result of the toll invoice. Kindly note, upon further review of your inquiry, our records indicate the toll charge was refunded in full on 3/25/25.
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It is a shame that I was incorrectly charged for a toll that was not mine and that Sixt would not listen to my complaint. Strangely, they never provided any reason or explanation as to what went on.

Sincerely,

*** Hide
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid and rented a luxury vehicle through Sixt from 2/11 - 2/20/2025 picking up and dropping off at the *********, *****************. I arrived two hours late due to airplane issues. I immediately informed Sixt of this issue prior to take off. Upon pick up I was informed that the vehicle I prepaid and reserved **** X3) was not available. I was offered a choice of two other vehicles (****** or *****), neither of which are luxury, I selected the white ****** handed the keys and sent on my way. I was already so upset as I was two hours late, it was dark, freezing and to top it off I didnt get the car I prepaid for! This of course didnt make it any better. Upon drop off I was told by check in she was going to check mileage and gasoline. This is all. I then received my thanks for renting with Sixt, oh and by the way there is damage to the vehicle. I was already through *** so I couldnt go back to check it out for myself. I waited for the vehicle inspection letter claiming the scratch would cost $1,022 to fix! I immediately started the dispute with ****. As stated to them many times I did not go anywhere for this scratch to occur. The vehicle was used by me and only me to tour **************** for a potential home. I never once went to a shopping center, restaurant, etc where I would have to park next to or near another vehicle or ****, etc for such a scratch to occur. The vehicle was parked in a driveway all by itself with nothing around. Apparently after reading numerous reviews, this company has a tendency of doing this sort of thing to customers, more so at the ***************** facility. Shame on me for not reading the reviews prior to renting from them. And shame on Sixt for having such a bad reputation.
Business Response
Date: 03/28/2025
Upon review of ******* Moreys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau Complaint Letter Business Name: Sixt Rent-a-Car Customer Name: ******* ********* ********************** Agreement #: **********Date of Transaction: March 15, 2025, 5.12PMTotal Amount in Dispute: $2,535.35 Complaint Summary:On March 15, I rented a vehicle from Sixt at ************************************ (EWR), with a scheduled return on March 16 by 4:48 PM to ********************************** (***). Upon arrival at *** on 4.00PM and March 16, I discovered that Sixt has no office at that location: on the Rental Agreement the *** location is marked as closed. I immediately contacted **** customer service and explained the situation. The representative acknowledged the issue and arranged for a third-party to retrieve the vehicle. On March 18, the vehicle was picked up from my residence in ************ by Mitchells Towing. Despite following all instructions and cooperating fully, I received an invoice on March 21 charging me $2,535.35 for a late return, stating the car was returned 4 days and 23 hours late. This charge is unjust and stems entirely from Sixt providing a non-existent return location. Timeline of Events:- March 15: Vehicle rented at EWR; return scheduled for *** on March 16 by 4:48 PM. - March 16: Arrived at *** on March 16 at 4.00PM and discovered no ************ contacted customer service.- March 17: Received call from third-party vehicle retrieval service. - March 18: Vehicle picked up by Mitchells Towing from home in *************- March 21: Invoice received claiming late return and charging $2,535.35. Requested Resolution:I am seeking a full reversal of the $2,535.35 charge and a written confirmation that no further collection action will be pursued. I followed all guidance provided by **** and should not be penalized for their operational oversight. Please find enclosed all relevant documentation supporting my claim. Sincerely, ******* *********, MD
Business Response
Date: 03/28/2025
Please accept our apology for the delay in response. Upon further review of your inquiry, our records indicate this matter was addressed and resolved as of 3/24/25. A copy of the amended invoice has been attached for your reference.
Customer Answer
Date: 03/31/2025

Complaint: 23107883

I am rejecting this response because:
Sixt Rent a Car did not refund me up to the amount stated in the initial Contract ($335.74) that is attached again to this message. Sixt is still charging me with the one way fee (see the attached Invoice dated 03.24.2025) in the amount of $410 which was not part of my initial contract.

I am insisting on full refund of all extra costs that Sixt retroactively included in the final invoice dated 03.24.2025.

Sincerely,

******* *********
Business Response
Date: 04/10/2025
Please accept our apology for the delay in response and having previously denied refund of the one way fee in error. Kindly note at this time we have refunded the one-way fee in the amount of $514.87 and kindly ask that you allow up to 3-10 business days for reflection to your account. Thank you for bringing this matter to our attention and giving us the opportunity to resolve it.
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for the prompt assistance!

Sincerely,

******* *********
Initial Complaint
Date:03/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I picked up the car from ********************** **** around 6-7pm, on 11/27/2024. The rental car area was very dark when I arrived and very poorly lit. I did not receive any form to inspect for damage and there was no co-inspection by Sixt. The car had about ****** miles on it, so it had normal wear and tear scratches. A few days later, when I returned the car, the person didn't say that it was damaged - they just rushed me to initial. They just told me "you're good to go, sir."A few days later I received notification of damage in the email, claiming that I caused damage to the car. I noticed at that point that is what they stated in my return - but never told me. The report said that the car was returned with scratch on the door front edge driver side (basically a small paint scratch on the edge of the door, which is typical of normal wear and tear, especially on rentals). I asked for proof that I caused the damage as I have photos to prove it that the car was scratched. I never got any "proof" that I caused the damage - like photos before my rental or their inspection before. Then they sent me another email "response needed" where they want to get "your perspective" on the "new" damage (basically they are trying to see if you have any proof that the damage was there, and then use that against you). They pressured me to make an insurance claim (fraudulent) which I denied as the damage was already there when I got the car. They are asking for $670. To this day, there is no proof of damage to the car, but they keep asking for an insurance claim or payment.
Business Response
Date: 03/26/2025
Upon review of ******* Ochians damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:03/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental car company is claiming damage months after dropping vehicle off when no damage was caused by me and not providing me proof of the damage.
Business Response
Date: 03/28/2025
Upon review of ******* Leases damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Lease
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from *********************** for one day from March 17 4:41 pm to March 18 4:21 pm. Rental Agreement Number: **********, license plate : **********. Damage Number: **********. When I returned the car in 24 hours and only 59 miles driven, the Sixt agent took the keys and after walking around the car he asked me if I had any difficulties at parallel parking? I said "no", I told him that I had the car for only for 24 hours and I did not drive it much and never parallel parked the car. He rudely accused me of damaging one wheel. I wanted to show him that my pre-rental photos clearly shows it was on there before me but he even didn't look at them. He said I am good to go, there is no additional payment. After 5 minutes he came to the waiting area and said he found the previous pictures of the car and he needs another signature from me it's for me not to be accountable for a few damages on the car. Later I received a return receipt it was showing 5 new damages.I turned back to the Sixt Car Rental talked to the store manager *****, he said his employee already filed a claim for the damages and there is nothing he can do about it. He told me that I need to deal with claims department. I told him that his employee lied to me. ***** apologized on behalf of his employee, he said he shouldnt do it this way and he said he will talk to him. I showed the claim I received to the same SIXT agent. It was stating I am accountable for all 5 "new damages". He totally changed his speech and he said there isnt any past images or notes at the Sixt system for this rental so he has to report them all. He started to be rude and started to speak completely different. **** is holding me accountable for all 5 damages now.BBB's website shows complaints like this are very common against ****. There are also numerous class action lawsuitsforcharging for damage not caused by the renter, and failing to properly document vehicle conditions. Please stay away from their trap!
Business Response
Date: 03/26/2025
Upon a final review of ******* ****** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt Car Rentals at the ************************* from August *****. We had no issues on the trip or returning the car. However, a few weeks ago now, I received a call from a Debt Collector claiming that I had been sent to them on behalf of Sixt Car Rental for an outstanding balance of $877 for damage made to the car back in August.Upon reviewing the contract and photos, I found that there was already damage listed to the vehicle including damage to the opposite Rim on the front Passenger side.The rim damage in particular stood out as they are charging me almost $900 for the same damage that they knowingly allow on the same piece of the car on the opposite side of the vehicle, along with three other cases of damage which they had not bothered to have repaired on their own costs. The damage to the wheel is a very small scratch, (photos on pages 26/27) in no way justifying purchasing an entire new wheel, as evidenced by their willingness to rent me this exact car with the same damage on the same part of the opposite wheel. The estimator (The **** Group), lists the damage to the wheel as comprehensive. Clearly it is nowhere near comprehensive. Not only did our wheel not cause any issues, the opposite wheel with identical damage is not even considered damaged enough to stop them from renting it to us as is, both of these claims cannot be true. In addition to both of these major concerns, Sixt made no real attempt to contact me to resolve this issue. They did send some emails, but to an email that I don't have,nor ever have had. They have my email address from the rental agreement made through Priceline, but did not use it for some reason.All of this evidence together I believe reveals that Sixt is not only seeking to take advantage of its customers, but refusing to change its practices following claim after claim, after claim of shady, manipulative, and blatantly false schemes.
Business Response
Date: 03/26/2025
**** has decided to continue financial pursuit of this claim. Our return process follows comparable quality standards at every Sixt rental branch.

The renewed contract with the rental branch shows no variances at the time the damage was documented.

Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
Customer Answer
Date: 03/26/2025

Complaint: 23097727

I am rejecting this response because:
As identified in my initial concern:
1. The damage did not occur during my time of rental.
2. The damage itself does not justify the replacement of the wheel, as evidenced by the presence of a nearly identical scratch on the opposite wheel, also acknowledged by Sixt. This damage was not considered necessary to replace the wheel, and therefore it does not justify replacement on another wheel, regardless of when the damage occurred.
3. The evaluator of the damage listed the damage as "Comprehensive", meaning the wheel was damaged so greatly it must be replaced. This is clearly not correct. First, because I drove the car for multiple days with no issues, if the damage was significant it would have prohibited my ability to drive it. Second, because the same damage is present on another wheel, which again, clearly shows it is not comprehensively damaged.
4. The efforts made to contact me about the claim were lackluster at best. The email used to try to reach me was not any email I have used before, including the one used to make the reservation.
5. After reviewing similar experiences online, many people have had similar experiences with Sixt Rental Company creating fraudulent damage reports. There is even a class action lawsuit currently from ****** and Partners against **** for this type of business practice.
********************************************************************************;
Due to all of these concerns, if a resolution is not found removing the claim and charges from myself, I will be forced to pursue legal challenges to the case.
Sincerely,

***** *****
Business Response
Date: 03/28/2025
Thank you for contacting Sixt Claims Department.

Sixt has decided to continue financial pursuit of this claim. Our return process follows comparable quality standards at every Sixt rental branch.

The renewed contract with the rental branch shows no variances at the time the damage was documented.

Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
Customer Answer
Date: 04/02/2025

Complaint: 23097727

I am rejecting this response and will communicate henceforth via my lawyer.

Sincerely,

***** *****
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Rented a car from six-t rental car at *********************** on 11/26/2024 and returned it on 12/30/2024 at *************. There were multiple damages reported on the rental agreement because of which i didn't pay much attention in taking the pictures of all of them. After few days got an email from **** saying there were new damages reported which is not true and it is oen of the damage on the report and i responded the same. Even after the response they sent me a bill of 565$ which is a pure case of extortion. I am writing to seek your help ob resolving this matter with sixt.Rental agreement number : ********** Damage claim number: **********
Business Response
Date: 03/21/2025
Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.