Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf club from Performance Golf. They automatically signed me up for training. I emailed and called them about canceling anything future training and charges. Today I got charged once again for something I didnt order nor sign up for.

  

  Business Response

  Date: 12/16/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ******* regarding the charge on his account.
  
  Our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 plus tax after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $322.92 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought "straightaway" from Performance golf. its a device to improve your golf swing. ************************************************* : is the link The purchase was made on March 6th 2024; and I was charged $72.07. I thought it was a straight forward charge. Until today, I did not realize that I have been charged ***** dollars recurrently since March 20th - every month ( total of ****** dollars, and the recurrent payments were on 03/20/24, 04/20/24, 05/20/2024, 06/20/2024, 07/20/2024, 08/20/2024, 09/20/2024, 10/20/2024 and 11/20/2024) This is a fraudulent charge that an unsuspecting customer is suffering for a simple one time buy of a good. Please look into this. My card ends in 0635.

  

  Business Response

  Date: 12/16/2024

  To whom it may concern.
  
  I hope your day is going well.
  
  I'm writing to address the complaint filed by ******* ***** about the recurring charges on his account.
  
  According to our records, ******* purchased our StraightAway product, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ******* until he filed his BBB complaint.
  
  In response, we have canceled the ************ membership. In line with this, we have processed a refund for a total of $272.61.
  
  I hope this resolves the issue.
  
  Thank you.
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance Golf charged my credit card for $319.93 for something called Champions pass which I assume is one of their training aids. I never agreed to buy this and have emailed them several times explaining that. I have even called a few times. In all of these instances I was told someone would get back to me within 2-3 business days but it has been much longer and no one has contacted me about this. I see that others have filed the exact same complaint and also got no response until after they filed a formal complaint.

  

  Business Response

  Date: 12/16/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ***** ****** regarding the charge on his account for Champions Pass.
  
  Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 plus tax after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $319.93 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2024, I ordered a training video (****** ***** Simple Strike Sequence) from Performance Golf for $133.00. This was all I purchased, nothing more and it was my understanding it came with 365-day money back guarantee which is still on their website). A week or so after I purchased the training video, I received a call from one of their sales **** offering me all sorts of additional things (review of my swing, trips and videos etc). I made it clear to her that I had no intent of purchasing anything more from them beyond the $133.00. Upon reviewing my credit card charges, I realized Performance Golf had charged me (without my authorization) an additional $499.00 in April along with two monthly charges of $29 and $99.00. These monthly charges started in March and ran into September 2024 and totaled $669 I called Performance golf on numerous occasions to resolve this issue, only to receive a voice mail. I connected with one of their customer service **** on their website via on-line chat and was informed that someone will be contacting me within the hour and then within 3-5 business day (that didnt happen). I finally connected with a customer service managers and presented the information above. In response, he began offering (selling) me various refund options ($522 and then $871) which required me to signed up for their Performance Champion Pass for $349. This was simply unacceptable. Based on our conversation and my research, its become abundantly clear that this whole thing is a big scam. Numerous complaints have been filed against this company. I purchased a training video for $133, watched it a handful of times, inform their sales *** that Im not interested in purchasing anything else or incurring any additional charges and they charge me $1,168 for things that I never intended to purchase and never authorized.I look forward to resolving this issue and appreciate your help in this endeavor. Sincerely,***

  

  Business Response

  Date: 12/03/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ***** ******* regarding the charges on his account.
  
  Based on our records, ***** purchased our Simple Strike Sequence program, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins. This arrangement was clearly outlined in the terms of service agreed upon by ***** at the time of purchase.
  
  Moreover, our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass and VIP Coaching which then bills $499 and $99/month after the trial period.
  
  We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Clickstick through Performance Golf online. During the purchase online, I was innundated with all kinds of additional offers before being able to complete the transaction. I purchased the physical training aid only. I received calls/messages that I had to verify some information for them to send me my purchase. There was no missing information preventing them from sending my purchase. When I returned the call to resolve the issue, the call turned into additional sales offers for services that I did not want or agree too. 1 month later I was charged a lifetime access fee of 399 for the Champions Pass. I did not agree or sign up for this. I was told that the 30 day trial ended and I did not cancel prior. Again, I never accepted or agreed to any trial and was not aware of the subscription. I never logged in or participated in any of their online content. This is deceptive at best and fraud at worst. I have requested a refund as of 12/2/2024. I'm told an advisor will review and get back to me. I've also requested the transcript or audio file from the sales call.

  

  Business Response

  Date: 12/03/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ****** regarding the charge on his account for Champions Pass.
  
  Our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $399 after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $399 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

• Initial Complaint

  Date:12/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ********* from the company and when I paid for it by debit card they added a subscription plan for $29.00 a month to the order. I did not nor do I want the subscription. They apparently hide that somewhere I the website. I absolutely don't want this debited from my account.

  Customer Answer

  Date: 12/02/2024

  I have resolved this complaint with the company. Please take no further action.

  

  Business Response

  Date: 12/03/2024

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint filed by ****** *** regarding the subscription on his account.
  
  According to our records, ****** purchased our SF1 Driver product, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email.
  
  We have taken the necessary steps to cancel the ************ before the trial period ends, ensuring that no future charges will be incurred. I have confirmed that no charges have been deducted from the account associated with *************
  
  In line with this, we have canceled the order for the SF1 Driver and refunded a total of $255.73
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

• Initial Complaint

  Date:11/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a swing trainer from this company on 10/18. After many repeated calls from performancegolf I told them over the phone, no I did not want to sign up for their program and only wanted the training device. They did stop calling finally, but took the liberty to charge my account on 10/30 and 11/30 for $29.00 each time. This was after verbally telling their representative over the phone no, I was not interested.

  

  Business Response

  Date: 12/03/2024

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** ******** regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that ***** purchased the Square Set Right Hand product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ***** ***** at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund to his account totaling $58.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shopping experience on the site has you add a product to their website *************************************. Once you checkout at the bottom of the terms and conditions it adds a "free golf trial that turns into a subscription". I did not add this to a cart, select it or buy it. The site is buying training equipment via e-commerce site. Attached is the footnote that ads the subscription to the transaction without authorization.

  

  Business Response

  Date: 12/02/2024

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** ******* regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that ***** purchased the Click Stick product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ***** at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charge.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22617380
  
  I am rejecting this response because: you refunded November but not Octobers payment for the subscription service. 

  There are hundreds of complaints against tucking subscription fees into an e-commerce purchase. The terms were not clear nor did I utilize this service. I ask that you refund the Oct 29th charge for $29. 

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/23/2024

  To whom it may concern,
  
  I am reaching out in response to the complaint filed by ***** ******* regarding the recurring charges on his account.
  
  We have promptly addressed ******* inquiry regarding the charges and provided clarification on the terms of service agreed upon at the time of purchase.
  
  I can confirm that we have successfully canceled the ************ subscription and issued a refund for the related charges. There will be no recurring charges on ******* account moving forward.
  
  In addition to this, we have processed another refund for the October charge.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a pending charge of $29 for a monthly subscription from Performance Golf that I did not authorize.

  

  Business Response

  Date: 12/02/2024

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** ***** regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that ***** purchased the Click Stick product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ***** at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charge.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 12/04/2024

  I am satisfied with the response in which they cancelled my subscription however this tactic of inserting membership into the purchase of a golf club was not clear. At all! In fact it seems predatory. Ive noticed other reviews that state similar circumstances. Thanks.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Y

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2024, I purchased a training video from Performance Golf in the amount of $49.09. I received a phone call from a female employee of Performance Golf on 10/18/2024 from a phone number of ************** attempting to sell me on additional items. At no point did I give authorization to this employee to enroll me into a program that would eventually cost me $416.76. My account was debited on 11/19/2024 for the $416.76. I made several attempts to email ******************************** and called the **************, in which I left several voicemails. I contacted the female employee back at ************** and advised that I was requesting a refund for the $416.76. She stated that a customer service representative would contact me in 72 hours, which they clearly have not. I am requesting that this company issue a refund and stop trying to dodge people's requests by not answering emails or phone calls. I hope to resolve this issue soon

  

  Business Response

  Date: 11/28/2024

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ***** ********* regarding the charge on his account for Champions Pass.
  
  Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $399 plus tax after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $416.76 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.