Business ProfileforBrandsMart USA

Awful! Beware! On 6/30/24 I stopped into Brandsmart-Kennesaw GA for **************** Appliance rep. (A) was helpful, & friendly. I found a set $1900. & purchased them that evening with the understanding that the set would be delivered 7/10/24. On 7/9/24 at 9:25pm/5 min. before closing of the store the evening prior to my delivery date I get a call from '*****',/store manager-(what a joke), whom states that they only have a washer for me & the dryer on back order. I first asked ************** why would I be called 5 minutes before the store to be closed the day before delivery. ************** was very aloof & dismissive & came across as I just need to know type of attitude. I told him that I needed more time to decide. Next morning a female called asking if I wanted the washer to be on the truck for days delivery. I replied no, I later called the store at 10am upon them opening to speak with the sales person Mr. (A) to refund my Amex card. I called but Mr. (A) was not there, I called a second time & had to ask the rep. whom answered if he could help me with refunding my card. He began to speak with someone in the background & gave me the name *****. The person in the background said "don't give my name out". He transferred me to customer service where I spoke with a female rep. who was helpful, however, after a few minutes ************** barged back on the call & informed me that he could not refund my amex card until making sure that the washer that was on the truck is returned & that would not happen until after 7pm . I called back at 7:30pm & unfortunately got ahold of another not so helpful rep. and was told that ************** was not currently at the store. After handing up I called back to see if I could get someone else in customer service, which I did, she listened to me, called the warehouse to check to see if the washer was returned & got a hold of *****/manager currently at the store who was able to refund my card while providing a gracious apology on behalf of the store.