Reviews

Getting appliances from Brandsmart is fine, but furniture has been a living nightmare. I ordered appliances and furniture in store on July 31st. I received the appliances before the estimated ready date, which was about two weeks later. The furniture (queen bedroom set) has yet to be successfully delivered. I had to call countless times. The corporate office gave me the runaround and was completely disjointed from the store level. I ended up speaking to someone on the store level over the phone, which did not add much help. I eventually went back to the store in person, and that is when the ball began to roll. The set was supposed to be delivered the Thursday before Christmas, but when I called the on day that it was supposed delivered to find out why I had not received notification, I was told that it appeared that my order had been canceled as if it was already completed. Needless to say that was untrue. So I ended up getting it rescheduled for delivery again for the day after Christmas. I received a call on the day it was supposed to be delivered informing me that now it has been pushed back to the next day. The day next arrived, then I received a call informing me that the mirror was missing, which was the initial problem. I agreed to have everything they had on hand delivered. I was so frustrated that I did not think to ask if they could pick up the mirror from the location it was at before heading to my home, so I ended up calling back immediately to ask just that. I was waiting on the line for over 15 minutes and asked my mother to call from her number because perhaps they recognized my number and was avoiding answering, but she also waited on the phone for almost 30 minutes before the call disconnected. The delivery and installation personnel arrived, but soon discovered that the footboard was damaged and a foot on the dresser was missing. I asked for compensation for this disastrous experience from two furniture managers and never received a callback. BAD!!

I urge you to reconsider purchasing any warranty from Brandsmart, especially for refrigerators. Be aware that you may find yourself without a functioning fridge for an extended period, potentially up to a month. There seems to be a lack of urgency in addressing medical needs, particularly for those who are diabetic. Additionally, it often requires multiple calls to get any response or action taken.

This is the second time ordering from Brandsmart Never again. Honestly, just spend a little more on quality and customer service for you to actually get something thats worth it. The 1st time I ordered a refrigerator and when it was delivered they scratched my new tile floors.The second time I ordered a washer and dryer They were supposed to install it and take the old ones, but instead they just acted like they didnt know they had to do that and left me with the f**king washer and dryer next to the old ones uninstalled. Its been 2 weeks of me going back-and-forth trying to find customer service to come back and install the washer and dryer and take out the old ones. We have not had the laundry in all this time and no one in this company gives a f**k.I have not had such a bad experience with a company in my life. I cant believe people would do this. Now I have to find a 3rd party service to handle this and spend more on something that should have been simple and handled on installation.

I bought 4 appliances which were suppose to get rebates. One year later still trying to get our rebates. **************** manager said he will take care of it. Two weeks later not a word from him.

The worst, I paid for the 4 year extended plan, well the refrigerator lasted a little over a year. We've called brandsmart over and over, keep getting hung up on. Finally got someone out here 2 weeks after it stopped working, he said he would have to order the part. Tomorrow will be 3 weeks without a refrigerator and no sign of the replacement part or the repairman. Went to brandsmart and got a cold reception and no help. Never again. Do not trust these people, $250 for the extended warranty and they could care less.