Complaints

This profile includes complaints for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BrandsMart USA

  3200 SW 42nd St Fort Lauderdale, FL 33312-6813

  
• 

  BrandsMart USA

  821 SW Natura Blvd Deerfield Beach, FL 33441-3201

  
• 

  BrandsMart USA

  16051 S Dixie Hwy Miami, FL 33157-1888

  
• 

  BrandsMart USA

  4320 NW 167th St Miami, FL 33054-6002

  
• 

  BrandsMart USA

  12801 W Sunrise Blvd Sunrise, FL 33323-4020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your system will not allow me to attach screenshots. I purchased a dining room set online today from Brandsmart USA **************. I opted to pick up at store to avoid the $109 delivery fee. I rented a truck to go get the item. About an hour after purchase, I received call from BM USA saying the item not in stock:Me: Why did it say it was available online?Agent: takes awhile to update, you will get a refund in 7-10 BUSINESS days Me: Refund? For what? There is no purchase. Why would you process my payment if you dont have the item?Agent: Hung up on me Called **************************** to the Dania warehouse. I was informed by ****** that there are at least 5 sets at warehouse down st from Dania store. ME: Great- when will they deliver to Dania store?******: They wont. You can come pick it up at warehouse but you will need to cancel this order, drive to dania in person, pay for it, get a ticket, then go to warehouse with ticket. ME: Cancel it? Its already canceled! ******: no, the person who hung up didnt cancel, so your $ wasnt going to be refunded it wouldve been held. ME: If its at warehouse down the street that feeds Dania store its products, why wont warehouse bring items to its store? ******: (paraphrasing) bottomline- only way warehouse will move it is if I pay AN ADDITIONAL $109 delivery fee.ISSUE: They took my money off my card knowing they couldnt fill order, then tried to bully me into paying another $109 for delivery. Now they are holding my funds for a product they knew they did not have!!!!!!!!!!

  

  Business Response

  Date: 06/25/2024

  In regard to BBB Complaint 2186001

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. We have contacted the customer, and a positive resolution has been made. 

  Any further questions or concerns, feel free to contact us directly. 

  Yours truly,

  ***************************

  AVP of Customer Operations

  ********************** U.S.A. 

   

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/14/2024 ******** plus additional for dry 3prong plug and vent ***** I am so disappointed with the customer service at the ************ location I bought a washer and dryer they were arguing over the sale. Then when it was delivered they didnt include the dryer 3 prong cord and vent so i purchased it again they can tell me what the 2 other charges of ***** &***** that was put on my card everytime I call they pick up and dont help and always have a bad attitude. Im still waiting for them to come and hook up the dryer I have been up there 3times and have called multiple times can someone come and hook my dryer up or refund me for the installation because its still not done.

  

  Business Response

  Date: 07/02/2024

   

  In regard to BBB complaint 21882038

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue and have already installed the dryer for this customer on 06/24/2024. 

  Any further questions or concerns, please direct them to my attention. 

  
  
  Yours truly,
  

  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharge, an attempt to defraud a customer and several staff displaying extreme incompetant customer servce skills. Formal Complaint Attn: Manager *****, *************** **. We spoke at 1100am this morning in reference to your repair department (*******) failing to expedite (her words) my work order schedule from yesterday, The tech was scheduled to arrive between (0800-1200) in reference to a ******* 26 cubic ft fridge with a compressor error code. The unit stopped working Sunday. On Monday, customer service scheduled a tech visit for with a two 2 day wait time at a $99 fee. Reference Job # *******.The tech never showed or called yesterday according to you schedule appointment time. At 12, I called the service **** and spoke with *******. She stated in a surprising tone that I should not have waited 2 days for a tech to come out. After laughing about the service call delray, ******* apologized and advised that she would reschedule him for the next hour and expedite the work order after the technician completed his service call. The tech arrived a 15 minutes after 1pm and in 60 seconds he identified the Error Code inside the fridge - same code on control board. I even prepared the area for the tech, pulled the fridge out from the wall, cleared the walking area, and removed the two control panels. How do you get away with charging $99 for a tech to do read a code on the inside of the refrigerator door. He did absolutely nothing. He called *******, gave her my cc details for payment and said he was going to the truck to send ******* my service isit details and that would call me to give me a quote on the compressor part and labor. I have wait 2 days and crickets. No one know who ******* is at the *********. I then called ******* and they confirmed that they would replaced the compressor for free since it is under 10 year warranty.

  Customer Answer

  Date: 06/22/2024

  Update. At 1100 yesterday 6/21/2024 the store manager ****** contacted me via phone. She read my complaint and will be taking several actions to make sure that this does not happen to any other Brandsmart customer. Moving forward, she will be handling my service repair need at each stage until completion and stated as if "this was my own baby". She apologized to me for all the delay,frustration, and inconvenience which I have experienced. She stated that the staff should have called me with an update, to explain the process, right after the technician arrived. She said that there was no excuse for zero contact.
  She further stated that the compressor was under warranty and a new part order was placed by the repair department. That part is showing shipped and the expected delivery of the compressor part to Brandsmart will be this coming Tuesday, at approximately 1pm.****** will call me that day with a status update whether that part arrives or not. She also provided me with her direct phone number to her office.
  Ms. ****** extended the courtesy of delivering me a loaner refrigerator asap because she did not want me to go through the weekend, and two  week days without one.
  I declined since I do have a mini fridge in the laundry room and do not wish to cause the store to do more work than the minimal expected job at hand. I thanked her for her courtesy.
  She said that she explained to her staff, who will be retrained, that a refrigerator is not like a tv in a house where there are 3 or more in each room. She said that the Brandsmart customers are the life line to keeping people employed and coming back years later for more needed appliances.
  
  She also stated that requested all my phone call recordings for the last week made to her staff. This was such a positive conversation with a compassionate manager. Unlike ***** who asked me why are you call the store and not the repair department because this has nothing to do with us since the part is under warranty. ***** missed the fact that their repair and service department lacked in simple communication, failed to provide a service call receipt and an update but took my $99 for the thirty second service call to verify the Error Code on the refrigerator that I identified without their technician.  ***** and the repair department employee need retraining but honestly, if they dont like helping people who have new appliances (4 year old ******* refrigerator), who lose a fridge full of food, who had to wait 2 days for a service technician, an overpriced repair technician, a technician who failed to show up during the 4-hour window appointment that Brandsmart scheduled, , whos repair technician did absolutely nothing more than the customer by reading the R81 code on the inside refrigerator door  or 4 solid red flashing lights repeating on the mother board and not telling the customer that the compressor is under a 10 Year warranty but instead telling the customer that the parts department will call you immediately with the price of the part and the price of the installation to see if you want to move forward with the repair, and then not having anyone call the customer for 2 days, and the customer calling 8 times to try and find someone who knows anything about the service all, than they need to find new jobs. Karma knows their addresses. I am confident of that.
  
  I will keep you posted and thank you for taking this complaint. 

  

  Business Response

  Date: 07/02/2024

   

  In regard to BBB complaint 21878940

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, our service managers have contacted this customer and was able to expedite the repair for them.

  Any further questions or concerns, please direct them to my attention. 
  

  
  Yours truly,

  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 07/03/2024

  Thank  you for the chance to mediate this issue. The store manager, *********************, called and apologized for no one calling me or updating me on any information related to the technician responding to the home. She stated that the part was under warranty and ordered. Delivery was the following Tuesday and a lead technician was sent out with a second In Training rep at 9am Wednesday. I was supposed to recieve a phone call just prior to techs arrival and that did not happen. They called me from my driveway stating that they had an appointment (4 hour window). After two  hours they apologized in that they were not able to get the new compessor working. Again. I was left with no responsse until 6pm later that day.  At 6pm, anoher store representative sent the tech to a local hardware store to purchase another unit and scheduled the Manager of the technicans out the next morning at  0900 to repair the unit. Everything is working satisfactory at this time. They call me on Saturday to follow up and confirm that the unit was cooling. They did expedite as much as possible but the bare bones of their customer service and repair division are lacking significantly. 

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note. There are significant communication changes that their repair & service department must address. I experienccd mulitple days and hours in laspe of correspondence. There are no direct phone numbers to the managers. Futher, there are built in barriers and ustomer service employees who refuse to transfer a call to a manager or supervisor. Many pretend that they don't know who any of the named supervisors are. The daisy chain and deflection of calls are beyond frustrating while the customer is sittting in limbo and pending expensive repairs and more delays. On a scale of 1 to 5 with 1 being the on the lowest rating for your repair & service department in ***************, it ranks at 1. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/24 I ordered a Fridgidaire refigerator and on 5/4/24 I cancelled the order. The person on the phone told me that it would take 3 to 4 days for the cancellation to be removed. The order was never completed or delivered but on 6/15/24 I received a credit card statement with the charge for the refrigerator on it with a due date of 6/20/24. the charge is $1524.79. The order ID was ********. In the meantime I ordered another refrigerator along with a stove on 6/5/24 and received it on 6/8/24 with no problem. I called Brandsmart's customer service to ask them to have the charge from 5/2/24 removed but they transferred me to ************** to handle the problem and ************** told me that it's Brandsmart's responsibility to contact them to have the charge removed. I don't know who's responsibility it is but I am not paying for something that I didn't get and I don't have the time and patients to get ran around.

  

  Business Response

  Date: 07/02/2024

  In regard to BBB complaint 21874664

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue and have already issued a refund back to the customers method of payment on 06/22/2024. 

  Any further questions or concerns, please direct them to my attention. 
  
  

  Yours truly,

  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/4. The order number is *******. The amount was $1,700.03. It was scheduled for delivery on 5/10 and never arrived. I learned on 5/14 that it was on backorder, but was never notified. On 5/15, I was offered a different washer and dryer set. The new order number is *****. I made a call on 5/21. I believe it was scheduled for delivery on 5/25. It was never delivered and no one ever contacted me to let me know it would not be delivered. I called the company to find out it was on backorder. I finally canceled my order on 6/6 and have yet to receive my refund. No one can tell me when I can expect my money or return my phone calls or responds to email.

  

  Business Response

  Date: 06/20/2024

   

  In regard to BBB complaint 21860145

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue and have already issued a refund back to the customers method of payment on 06/18/2024. 

  Any further questions or concerns, please direct them to my attention. 
  
  Yours truly,

  
  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a fridge on 5/19/24 (Order ID ******** Total $1,630.28). The order confirmation indicated a delivery date of 5/24/24. On the evening before the delivery, I received a voicemail message indicating that the fridge would not be delivered because it was out of stock (I had taken time off from work to be home for the delivery, so 12 hours notice of non-delivery was very frustrating). I called customer service and the agent that I spoke with said "oh you placed an online order?? Don't ever do that, it doesn't work. Just come to the store." I said that I order almost everything online and if the company offers the option to order online, my assumption is that it's a reliable way to purchase the product. Anyway... I asked to cancel the order altogether because I had already ordered the very same product from Best Buy for a better price ($200 less AND got a $100 gift card with my purchase). The customer service agent told me to call back in the morning to cancel the order because a manager needed to refund the order and they only work daytime hours. So, I called the next morning, was transferred to online sales, canceled the order and asked for a confirmation of the cancelation. I was told there's no confirmation number but to expect the refund in about 3-5 business days. After 12 business days, there was still no refund to my credit card, so this time I used the chat feature to reach an agent ("************") who told me that the order was never canceled. I said that it was canceled by phone on 5/24 but did not receive a confirmation #. She told me that she would cancel the order now and I would receive an email confirmation in about 30 minutes. So far I have not seen the cancellation notice come through, but I'm crossing my fingers that I'll see the refund come through very soon. I hope that Brandsmart will find a way to do better! Refer to Best Buy business model, it's excellent!

  

  Business Response

  Date: 06/13/2024

   

  In regard to BBB complaint 21842551

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for this issue, we see that this order was canceled and refunded back to the customer's method of payment on 06/12/2024

  Please see the attachment which shows the refund back to customer's method of payment. 

  Any further questions or concerns, please direct them to my attention. 
  
  Yours truly,

  
  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a purchase of an 85 inch tv and the tv had some screen spot. I scheduled a visit with an BrandsMart tech who determined that the tv as per store policy needed to be replaced. After this the service department never summited a report and I had to call and ask for some updates and now the service department said I need to contact the store regarding the replacement at the ********** store in ************* and there they refused to replace or repair the tv

  

  Business Response

  Date: 06/19/2024

   

  In regard to BBB complaint 21840337

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, our store managers are in contact with the customer and have created an exchange for this unit. 

  Any further questions or concerns, please direct them to my attention. 
  
  

  Yours truly,

   

  ***********************

   Manager Customer Operations

  ********************** U.S.A. 

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a stove at Brandsmart *************** the first time I went to use it. It filled up the house with smoke. I called Brandsmart and they sent someone over to fix it, but they couldnt get the parts then I was told by Brandsmart that because I didnt accept the extended warranty I have to deal with Ge and there was nothing to do with them why would they send someone over to fix it if it was nothing to do with them GE said that they werent allowed to work on it. Theyre not an authorized repair Brandsmart has been rude and uncooperative when you asked for a manager they dont accept phone calls. Ive been put on hold from Brandsmart until I can show more respect. I am leaving for ********** and I will be gone for four months. No one has taken responsibility one person and Brandsmart says theyre waiting for parts. The next person says theyre doing nothing because the guarantee is over, I had 30 days to return it over the days

  

  Business Response

  Date: 06/20/2024

   

  In regard to BBB complaint 21838861

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, our service managers have already in contact with the customer and have replaced the parts on this unit on 06/17/2024. 

  Any further questions or concerns, please direct them to my attention. 
  

  
  Yours truly,

  
  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took advantage of a President's *** sale. Date of purchase 2/19. The sales rep advised that I had until August 2024 to file the claim for a store rebate. When I finally had the information I needed, the claim was closed. When you go to the website the terms and conditions are not displayed out right and I needed additional information to file the claim. When I inquired with the promotions team they advised that the terms were listed on the website and that the window was 90 days, which is not what I was told. Obviously, if I was told to go there to look at the deadline I would have completed it in a timely fashion. The terms on the sheet of paper are not listed. It does say to go to the website, but if I'm told one thing why would I go to the website. (Comparable to the ******* rebate claim I received where the deadline is in fact listed). I feel like this was told to me to bait the sale and then customers would not be able to claim their rebates.

  

  Business Response

  Date: 06/13/2024

   

  In regard to BBB complaint 21813253

  Thank you for the opportunity to respond to the customers complaint. 
  

  We apologize for the issue, we have contacted the customer and was able to assist them with this issue. 

  Please see the attached copy of the invoice which shows the refund. 

  Any further questions or concerns, please direct them to my attention. 

  
  Yours truly,

  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 06/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A ** ** MODEL NUMBER NW1516ER. THE ** ABOUT ONE MONTH AGO STARTED HAVING ISSUES WITH THE MOTHER BOARD THAT CONTROLS THE ** AND TURNS ON AND OFF ON ITS OWN. I CALL BRANDSMART AND A AGENT TRANSFERS ME TO THE WARRANTY. WE FILE CLAIM *********** AND A BRANDSMART USA SERVICE TECH CALLS ME ABOUT A WEEK AFTER HE SAYS THAT HE DOESNT FEEL LIKE COMPLETING TWO TRIPS THAT HE WILL VIDEO CALL ME TO SEE THE ** AND ALSO TEXT MESSAGES ME . HE LATER ON CALLS ME AND TELLS ME THAT HE WILL BE ORDERING THE PARTS AND THAT HE WOULD CALL ME TO COME AND SWITCH THE BROKEN PART. ABOUT ONE MORE WEEK PASSES BY AND HE DOES NOT ARRIVE NOR DOES HE ANSWERE PHONE CALLS.I CALL BRANDSMART AND A LADY FROM THE SERVICE AND REPAIR DEPARTMENT TELLS ME THAT THE TICKET IS CLOSED AND THAT THE SERVICE WAS COMPLETED BUT THE GUY NEVER SHOWED UP TO MY LOCATION AND WE HAVE CCTV. FURTHER MORE TODAY IS 05/31 AND WE HAVE BEEN WAITING SINCE APRIL TO FIX OUR ** AND WE ARE HAVING RECORD HEAT IN *****. I FEEL THAT WE SHOULD HAVE THE ARE CONDITIONING REPL**E AT THIS POINT AND HAVE OUT WARRANTY REFUNDED. THIS IS NOT WAY TO DO BUSINESS WITH CUSTOMERS WHO ARE LOYAL AND PURCHASE WARRANTY.

  

  Business Response

  Date: 06/12/2024

   

  In regard to BBB complaint 21786616

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue, we have tried to contact the customer and left them a voice mail to contact us back.  Unfortunately this unit is in a business and the warranty that the customer purchased wasn't a commercial warranty. 

  Any further questions or concerns, please direct them to my attention. 
  

  
  Yours truly,

  
  ***********************
  Manager Customer Operations
  ********************** U.S.A. 

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21786616
  
  I am rejecting this response because:
  when i purchased the ac online and purchased the warranty you all where quick to charge but not to inform that the warranty is not a commercial warranty. when you all sold the ac online those where the only warranty listed. lets solve this in a amicable way .i have also called you back and the receptionist took a message because she says your busy.
  Sincerely,

  
  *****************************