Business Profile

New Car Dealers

AutoNation, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AutoNation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

449 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a tire replacement warranty claim two months ago and after callng and emailing this company more than ************************************************************************ I've been hung up multple times and ignored on the emails. This is vey frustrating and not ok. At this point I feel like they are acting in bad faith and I will be retaining legal council very soon if this is not resolved. I'm sure I am not the only person they do this to and we might even explore the possiblity of a class action suit.
Business Response
Date: 07/01/2024
Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name of the dealership referenced in this complaint?
Thank you.
Customer Answer
Date: 07/01/2024

Complaint: 21907720

I am rejecting this response:
I bought the warranty from Porsche *************.
The person I was calling and emailing about the reimbursement is ********************* ******************* He has not been responsive for weeks now.
The claim number is 17104875.
Please have this paid asap.

Sincerely,

Steven
Business Response
Date: 07/10/2024
The customer is now in ********************** contact with the management team and a reimbursement check was sent to the customer today.
Thank you.
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased vehicle from AutoNation Plano on 6/8/24.On 6/9/24 I found some items of concern, so I took the car for inspection on 6/10/24. *** mechanic found some areas of concern so I returned to AutoNation Plano on 6/10/24 to discuss what could be done to remedy the situation. Long story short, the sales manager agreed to extend the return period to 6/19/24 and ***** miles so there would be time to properly evaluate the leaks on the car and determine a path forward.After evaluation there were too many issues found so I decided to return the vehicle. I returned the vehicle on 6/17/24 having added only ******* miles. *** sales manager stated they could not write a check until 6/19/24 because there was a 10 day waiting period from when the original payment was made.On 6/19/24 I returned to get the check and was told that their vendor CDK was under cyber-attack so they could not write any checks or access data.On 6/20/24 the sales manager called and restated that the attack was ongoing, and it may be a few days. I asked to be contacted daily so I would know that the return of my money was something that wasnt being overlooked.Its now 6/26/24 and no further contact has been made. I have been more than patient and understanding. I need the money returned immediately so I do not miss out on another vehicle I have found to replace the one I returned.If they cannot access the records, I can help. I have the paperwork for the deal. I have processed images from the two personal checks that were written for payment. I have the signed extension of return period. If they cannot write a check, I will take a bank wire.
Customer Answer
Date: 07/01/2024
This is now resolved. AutoNation issued a check refunding the money.
Business Response
Date: 07/05/2024
Thank you for bringing this concern to our attention. The management team is in direct contact with the customer and has been advised of the latest update.
Thank you.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchased a used vehicle from automation **** Miami 335, stock #LA581130. I agreed on a Price with the salesman *******************, after he confirmed in writing the price with the manager on Monday 6.10, 2024 The salesman asked me to send a deposit to hold the car and sent me a dealer wire instructions form. I sent 5k deposit on Tuesday 6. 11. 2024. After deposit was sent, I had no information about when the *************** will be ready.. No info sent Tuesday, no call or text. Same situation the next day Wed June 12th, no call or texts. I had to constantly call and text for information and the salesman could not give me answer on Wed. Thursday same situation but salesman finally responded saying that a part was needed to fix the car and it was on order by the dealership. This was never mentioned that the vehicle had a problem and a part was needed to fix it. I mentioned to the salesman, why this was not disclosed and I did not want to consider this vehicle any longer. The salesman simply said the car did not pass inspection and said he would send me the inspection report but never did. I asked to speak to the manager Thursday and the manager tried to explain the same thing, that the car was not ready and needed a part to have it fixed. I asked when is this part arriving and the manager said he could not say. He did not have any tracking or order information to give an estimate on when the part or the vehicle will be ready to be delivered. He assured me that I will have information about the part and the vehicle the following day,. I told the manager I need to make a decision on Friday, if I would proceed with the purchase. Friday I waited with no communication from anyone at the dealership all day so I sent the salesman in writing that I no longer wanted to continue. He acknowledged and said he would have my deposit retuned but it had been 7 days and no deposit has been returned or any communication been sent. I request my refund in full.
Business Response
Date: 07/02/2024
Thank you for bringing this concern to our attention. The customer is in ********************** contact with the General Manager who will ensure the customer's reimbursement is completed.
Thank you.
Initial Complaint
Date:06/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE EXTENDED WARRANTY IS A SCAM!!!I waited over 16 hours to get my vehicle towed. I was recommended and pushed to a certain dealership- only to get a phone call saying that they aren't in network with the warranty.The roadside assistance and claims companies do not correlate or communicate with each other. I've wasted hours, and soon to be 24 hours getting absolutely nowhere; dicked around and exploited for money due to the fact they can get away with towing all over the state- bringing it to places that charge a should-be-covered warranty. I am still in the process of finding somewhere to take in my car and covered by the warranty since neither the roadside or claims departments are helping.
Business Response
Date: 06/25/2024
Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name of the selling dealership where the warranty was purchased, along with the warranty providers name?
Thank you.
Initial Complaint
Date:06/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2014 ram 2500 back in April 2024 it is now June 24 I have driven my truck a total of 800 miles in two months. I was told an inspection was completed prior to buying the vehicle. Within 24 hours of having the truck the car wouldnt not start. I had to bring the truck back and forth to Autonation because sometimes it would start and they refused to fix it. Finally it went to dodge for a new ignition and a starter. This entire process was over 2 weeks long. After I got my truck back it was noticed that there was a knocking noise coming from the vehicle. We immediately took it to Autonation and they decided to transfer it to dodge. ***** looked at it stated it might be an injector but wouldnt touch it because it was deleted (we purchased the vehicle this way from Autonation) Autonation then told us to take it to hurricane diesel as Autonation was not equiped to repair it themselves. this fell under the 90 day warranty. Come to find out the entire fuel system needed to be redone and apparently there was metal in the filter (not sure how Autonation missed that in their inspection) we are still out a vehicle while repairs are ongoing and come to find out we have to pay the $200 deductible. We have called the ** multiple times but he has now decided not to return phone calls. I do not believe it should be our responsibility to pay a $200 deductible since Autonation refused to do the work in house when repairs were needed. This experience has been absolutely horrid especially spending $40k on a truck I have yet to fully drive. I am requesting I be refunded the $200 deductible as I did try to go through Autonation service before they denied to complete the work. To be completely honest I do also feel like I am owed my first loan payment amount ($840) as I havent had a usable vehicle. At this point I am very disappointed that I bought an expensive truck that has so far not ran and I have been unable to use it for business purposes like it was intended to do so.
Business Response
Date: 06/25/2024
Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name of the selling dealership referenced in this complaint?
Thank you.
Initial Complaint
Date:06/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a vehicle (Lexus es350 2016) in cash from Autonation **** Margate on 4-20-2024.This vehicle that was sold to me was having a seized brake caliper, front brakes with 3mm or less and a weak battery that caused faulty codes.Clearly they did not inspect 125 points as advertised on their website.Made me drive the vehicle from ******* FL to ************ FL on a seized caliper that could cause uneven braking and an accident.The repairs I made and paid off my pocket were $1310.43 to have the vehicle be safe to drive!When I contacted them about the repairs and sent them the report from the dealership, they totally ignored me, Sales person replied after two days saying they did inspect and when I asked for explanation about he never replied.The sales manager never bothered to reply.Customer relations never replied after 10+ business days.Called customer service and i was promised to get a reply with in 2 days but never happened.Clearly they have no intentions for resolving any issue.As I know they should NOT sell unsafe vehicles and risk others lives! I am sure they know what a seized caliper could cause.I am not aware of these issues with the vehicle at the time of purchase because they never disclose any of these issues.I attached the report, invoice. And video report ******************************************************************************************************************* I am demanding reimbursing me for what I have paid Lexus dealership for the repairs. Which is$1310.43
Business Response
Date: 06/20/2024
Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.
Thank you.
Customer Answer
Date: 06/27/2024

Complaint: 21840522

I am rejecting this response because:
No one from your side has contacted me within the time frame, FYI I have been getting the same response for over a month.

Sincerely,

Nour Matrahji
Business Response
Date: 07/08/2024
This complaint is currently under review. We will need additional time to provide an update regarding this matter.
Thank you.
Customer Answer
Date: 07/15/2024

Complaint: 21840522

I am rejecting this response because:
They have called from the dealership 2 weeks ago and started arguing and wanted to say I am wrong, I replied with video of the inception, they never got back me! it is been almost 2 months and still not seeing any solutions.

Sincerely,

Nour Matrahji
Business Response
Date: 07/18/2024
The management team has been in contact with the customer. The appropriate documentation of presale inspections and repairs completed were emailed to the customer.
Thank you.
Customer Answer
Date: 07/18/2024

Complaint: 21840522

I am rejecting this response because:

The person who contacted me said Lexus dealership and i are wrong and they are grabbing money from me he did not offer any solutions or replied to my email.

A link of video inspection by Lexus dealership was sent to him he never replied. There was over a month between the time they inspected the vehicle and the time of purchase. Clearly they were using it.

There are parts of the inspection report he sent were marked and when I asked if they were fixed, I got no reply.

Why I would trust lexus dealership and not trust autonation? Because autonation did not even bother to reply when I needed them but flooded my inbox with emails asking me for buying the vehicle as they need to collect commissions and fees!

You have never showed any intentions for solutions and preferred wasting my time, I have submitted my complains to autonation within the 3rd week of owning the vehicle.

This is the worst treatment i ever got!

Worst car purchase!

Looks like the only way is to escalate this issue!

Sincerely,

Nour Matrahji
Business Response
Date: 07/30/2024
The management team spoke with the customer and provided the inspection forms and repair information completed before sale. The vehicle did not present any issues with the caliper before purchase, and the customer's warranty covered repairs for their seized caliper.
Thank you.
Customer Answer
Date: 07/31/2024
The warranty did not cover brakes pads and other parts that were damaged by the seized brake caliper, both sides left and right parts needed a change, the warranty was NOT free i paid $200, i also paid for the battery that they never checked! They should be asking their untrained mechanics who failed to check the car before making the sale.
This business will be reported to the state attorney general in ******* for being investigated and protecting other customers from these acts!
Business Response
Date: 08/09/2024
As previously stated, the appropriate documents such as both inspection reports and a list of repairs completed were provided to the customer. A seized caliper would have also raised considerable concern after purchase while the customer drove back to ************ and would have required immediate attention, which was not the case. The required repairs were covered by the customer's warranty.
Thank you.
Customer Answer
Date: 08/09/2024

Complaint: 21840522

I am rejecting this response because:
You never reply with anything new, you should take the responsibility for not checking this car correctly! So the caliper broke, battery went bad and brakes pads became less than 3mm the moment I drove off the lot!!!!!! Did you know that this car did not make 81k yet?

Sincerely,

Nour Matrahji
Business Response
Date: 08/13/2024
Unfortunately, we are unable to assist the customer further as we have supplied documentation and inspections of their vehicle's condition at the time of trade in and time of purchase that do not indicate a caliper issue was present. After time passed, repairs were completed and covered by the customer's warranty provider.
Thank you.
Customer Answer
Date: 08/14/2024

Complaint: 21840522

I am rejecting this response because:
I did not do a trade in!!!! I did not get any copies of the documents at the time of purchase!!! Yes your untrained mechanic did not see it, as I said there was over a month between the time of inspection and the purchase date!! Not a trustworthy shop that I am dealing with!

Sincerely,

Nour Matrahji
Customer Answer
Date: 08/16/2024
Now I am sure that you were not reading what I wrote to you since you are repeatedly sending the same responses.
I am dissatisfied with your services and will not recommend buying a car from all of your dealerships to family and friends.
You have not taken the responsibility for failing to inspect a vehicle.
I regret buying a car from you, I made a bad choice trusting you. Next time I will give my business to the company that shows respect to its clients.
Initial Complaint
Date:06/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seems like I'm not the only one having this issue. I was pressured by the dealership to buy the service contract with Veritas. I kept saying I didn't want it and they kept changing the numbers until I finally agreed. 4 tones I said no so I have up and figured I could cancel it later. I just wanted to fondly get my car and leave after being there for almost 6 hours already. They failed to mention that ******* will not respond to calls or emails. Now that I'm trying to cancel I'm getting the run around from both companies. This seems like a scam between them to charge customers for something they can "use" and then make it impossible to cancel. I can never get through to the department I apparently need to talk to and the people who answer the phone to transfer ate rice and unhelpful. Horrible company do not purchase their service contract. I just want this company to do whatever Veritas is requiring of them so I can get my money back
Business Response
Date: 06/19/2024
Thank you for bringing this concern to our attention. The Customer ******************** is in contact with the customer to ensure their cancellation is completed. A request has been submitted to the *********************** to expedite the cancellation.
We sincerely apologize for any inconvenience.
Thank you.
Initial Complaint
Date:06/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/31/24 I went to autonation ******** of ********* (********, **) for the second time to buy a car I already test drove and got financing for from an outside lender. I was told they would not sell me the car unless I let them run my credit, even though I didn't want to finance with them or take the car right then. They made up lots of excuses like "what if your bank runs out of money we need a back up financing" I responded, I won't take the car till you cash the check. I just need a purchase order to secure the check from the bank. I have read other reviews with the same problem, them trying to force you to use their financing and have your credit ran in order to sell you a car. I know they make money off the financing , but forcing someone to have their credit ran to buy a car they already have financing for, seems criminal. I don't want them to do this to others. I just want to buy my car without the financing I already secured and don't think they should get away with these predatory practices.
Business Response
Date: 06/14/2024
Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours
Thank you.
Customer Answer
Date: 06/15/2024

Complaint: 21811424

I am rejecting this response because: they didn't respond, just said they will get back to me after they investigate.

Sincerely,

*************************
Business Response
Date: 06/28/2024
Although the customer was financing through her own lender, the dealership followed protocol by providing an option contract that requires a credit application before releasing the vehicle.
Thank you.
Customer Answer
Date: 06/28/2024

Complaint: 21811424

I am rejecting this response because: I wasn't trying to get the vehicle released just wanted to set up to buy and it stay with them on their lot and they refused without them running my credit.

Sincerely,

*************************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A vehicle incident occurred in Oct. of 2023. I took the vehicle to Dealer (Dealer = *********************** ****** contacted our insurance company, State Farms, to which they agreed to cover the amount of $3,928.23, & the rest to be covered out of pocket. The total estimate for parts and labor from Dealer was $5,257.38, which we agreed and paid in full with a credit card and then receive the difference from State Farms as a check. The full payment was made on 11/10/23.Repair cost included replacement of 2 Alloy wheels (left & right rear), but the vehicle was returned to us 2 months later as a partial repair, since they were unable to find said wheels. We were told that we'd hear back from them to complete the repairs.After not hearing back for 2 months and not being able to reach them via phone, I decided to go to their office in person and spoke with ***********************, who told me I'd hear back from them within 1 week with an answer. I told him then that if I didn't hear back from him within the 1 week as promised I'd have to go elsewhere to finish the repair, since the unfixed problem was causing the tires to deflate very often.I waited over a month, so I decided to fix the issue elsewhere and pay out of pocket. A couple of months after gatting the last repairs done, I decided to go back the *************** and spoke with ****** again to get a refund for the amount of the parts and repairs that they did not complete. ****** then submitted the request and said they'd call or text me as soon as the check arrived to their office. After some back and forth with him via text over the next few days, he confirmed on 4/5/24 that the owed amount was $1,418.57, which was for the parts and sales tax, and that the check was being processed though their corporate office and would arrive by around April 10th.I reached out via text for the last time on 4/16/24 to check for the update to where ****** said there was a processing ************ get back to me. I have not heard back since then.
Business Response
Date: 06/12/2024
Thank you for bringing this concern to our attention. The customer's refund has been fully processed and a confirmation email was sent to the customer to ensure they were aware of its completion.
Thank you.
Customer Answer
Date: 06/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to AutoNation ****** Miami yesterday because the Check Engine Light was on after replacing the battery. The codes given were:- **P062F - Internal Control Module EEPROM Error**: Indicates an issue with the ECMs EEPROM.- **P0603 - Internal Control Module Keep Alive Memory (***) Error**: Indicates a problem with the *** in the ECM.The service advisor informed me that to have the repairs covered under warranty, a Throttle Chamber Housing Cleaning, costing around $600.00, was necessary. He was unaware that I already knew about the DTCs P062F and P0603. My research later revealed that this cleaning service does not directly address these codes, which relate to ECM memory issues.I spent 6 hours waiting (9:00 am to 3:15 pm). Although I paid for an oil and filter change, I did not receive the sticker indicating the next change, making me doubt whether the service was performed. When I paid the invoice to the service advisor directly (I don't know if the payment should have been made to him directly and not to the cashier), I asked multiple times if the service rendered resolved the codes, and he assured me it did, though he repeatedly avoided eye contact.I need someone from the dealer to explain the procedure done to resolve the codes and why I have been changed for something that it would not resolve the main problem.
Business Response
Date: 06/14/2024
Thank you for bringing this concern to our attention. The management team met with the customer to provide a thorough *************************** of repairs and assured them of their plan of action if further repairs are needed.
Thank you.
Customer Answer
Date: 06/17/2024

Complaint: 21807148

I am rejecting this response because:
My complain is based on the fact that I consider that the procedure performed to my car was not necessary to resolve the 2 codes that were found by the computer.
To verify if the service involving the throttle chamber housing clean is related to diagnostic trouble codes (DTCs) P062F and P0603, let's first understand what these codes signify:

P062F - Internal Control Module EEPROM Error:
This code indicates an issue with the Engine Control Module (***), specifically with its Electrically Erasable Programmable Read-Only Memory (EEPROM). The EEPROM is a memory component in the *** that stores data such as adaptive memory settings, calibration data, and fault codes. An error in the EEPROM can lead to various issues including loss of stored information or inability to store new information.
P0603 - Internal Control Module Keep Alive Memory (KAM) Error:
This code signifies a problem with the **** which is a part of the *** that stores data necessary for the engine's ongoing operation. This memory retains information when the vehicle is turned off, allowing for quick startup and efficient operation. An error here can result in the loss of stored data like learned idle settings, fuel trims, etc.
Throttle Chamber Housing Clean
The throttle chamber housing clean typically involves cleaning the throttle body to remove carbon deposits and other residues that can affect the throttle's operation. This service can help with issues related to idle control, throttle response, and overall engine performance.
Relationship Between Throttle Body Clean and the Codes
Throttle body cleaning is generally unrelated to EEPROM or KAM errors. P062F and P0603 are both related to the internal memory and functionality of the ***, not the physical components like the throttle body.

Conclusion
The service of cleaning the throttle chamber housing is not directly related to resolving DTCs P062F and P0603. These codes are more indicative of internal issues within the ***'s memory components. If you are experiencing these specific codes, you should focus on diagnosing and repairing the *** or related wiring issues, rather than cleaning the throttle body.
I have been contacted by the manager because I gave a bad review to their services in ****** and was offered a free oil change service. I don't want anything free and I will never return to that place.

Sincerely,

***************************
Business Response
Date: 06/27/2024
We understand the customer's decision and unfortunately, cannot assist further as they do not wish to return.
Thank you.
Customer Answer
Date: 07/01/2024

Complaint: 21807148

I am rejecting this response and I will escalate the complaint to the Consumer protection division.

Sincerely,

***************************

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AutoNation, Inc. is NOT a BBB Accredited Business.