ComplaintsforLuxury Motors

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 07/23/2022 we purchased a 2010 Jaguar XK with less than 19k miles on it. The seller, Stanislav (****) ******* with Luxury Motors in **************, **. told ** that the car was in "excellent condition, had all the service records, had been checked out by his mechanic, kept in an air-conditioned garage, perfect, etc." We were not able to go to his business at ******************************************************* to see the car as he said it was closed for the fourth of July Holiday. He had us meet him at his condo at **************************************************************. We took the car to our shop for a diagnostics test since he didn't give us any service records. They found an oil leak, windshield washer pump not working, L&R side markers not working. We had the windshield washer pump replaced at another shop for $401, L&R bulbs replaced, and are driving it a bit to wait to have the oil leak rechecked. The **** at the diagnostics shop was almost $580 but we did have the oil changed. After having it back home I noticed the rear windshield and the canvas were separated. I looked inside and there is mold/mildew from where it has leaked the entire length of the windshield. We have had to order another top for a cost of $2,500 which includes labor. I asked the seller to pay for the top but he will not. He whipped out an AS/IS NO WARRANTY paper last thing. The dealer misrepresented the car as being in excellent condition with nothing wrong with it. Another thing he failed to do is mention a place where it looks like someone tried to fix something by painting over it. It is a bubbled-up spot near the back window. I believe it is aluminum oxidation.. We believe we should be reimbursed for all of the repairs/replacements. Goes by ******* Luxury Motor Cars, *****************, The dealer became irate with me at one point accusing everyone of trying to rip us off. Our shop has a great reputation and we've used them for many years. They were high on the pump, so we went elsewhere.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On January 20th I bought a **** **** ***** ******** ********, in negotiations I was told that because their cars are certified I had to buy a warranty with it, I told them I didn't want it but they insisted they would not sell the Jeep without it. I said ok, let's proceed. After coming to an agreement on the jeep I went to finance where I signed papers and trusted all was fine, mistake I know! The next day I realized I didn't get any information on the warranty they insisted I buy. I tried to send two e-mails to the sales manager, the e-mail is printed on his business car, both came back as undeliverable. I then called the number he gave me on the back of his card which he told me was his personal cell number, left a message but didn't hear back. I then sent a message to him (*******), on their website, again I got no reply. I feel they told me I had to buy the warranty so they could up the price but never had any intention of actually giving me a warranty. I feel I've been taken advantage of and lied to. The price I was told for the warranty would be $2800 for a 10 year 100000 mile warranty. I would like a refund for the price I was charged for the warranty. Thank you!

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