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Business Profile

Parking

Professional Parking Management Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 1,656 total complaints in the last 3 years.
  • 416 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking violation for delivering food to a customer in an apartment complex. I attempted to appeal this and it was denied which is not fair.They said this : Thanks for taking the time to appeal your Parking Charge Notice (********). This Parking Charge Notice was issued for the following infraction: Failure to Display Pass / Permit. At this time, your appeal has been denied. To resolve this Parking Charge Notice and make a payment, please access the Web Payment System.Operator Comment: Guest vehicles must park in the designated guest parking and are not permitted to park in resident parking. This vehicle was parked in resident parking at the time of the issued notice. This appeal is declined.This is unfair . How would I know there is a certain place to park if i'm doing a delivery. Im requesting this charge be removed as I was just doing a catering delivery with a big order early am

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 02/24/2023

     
    Complaint: 19454765

    I am rejecting this response because: I sent them an email and have yet to receive a response. I even attempted to contact them by phone and no response.

    Sincerely,

    ***************************

    Business Response

    Date: 02/27/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 02/28/2023

     
    Complaint: 19454765

    I am rejecting this response because: i have attempted to reach them with no response

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11/2023 I parked my car in the handicapped spot at 101 ********** in ************.I entered my information and thought I paid correctly on the App PaybyPhone. When I got to the restaurant ( approximately 12 minutes later i checked the app and saw an error message. I repeatedly tried to pay and kept on receiving an error message. As I was with my disabled 92 yo mother I was not able to leave her and go back to the parking location. I tried to contact them through chat and also by the provided phone number. When I returned to my car I had a ticket for $55! I feel this was a scam because the app didn't work and I did everything I could to pay without immediately running bak to the car because I couldn't due to my 92 yo mother. If the app didn't work and I couldn't pay and tried multiple times I shouldn't have to pay the excess fees for this ticket . I am providing you with screen shots to show that I tried to ontact the parking company but couldn't reach anyone to resolve the issue. I didn't toake a picture of the error message becasue i thought this problem would be resolved. I feel scammed

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 03/03/2023

     
    Complaint: 19449539

    I am rejecting this response because: They aren't responding which is exactly how they handled my complaint initially.  You can never reach a person, they don't accept any explanation, their app doesn't work and then they just try and bill you without any regard to what caused the problem.

    Sincerely,

    ***********************

    Business Response

    Date: 03/03/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 03/06/2023

     
    Complaint: 19449539

    I am rejecting this response because:

    Sincerely,

    ***********************

    I responded to this before. As I said, which now you have experienced, I tried to pay because the app didn't work. I used their chat option and the phone number but couldn't pay and couldn't pay on the app.  When I wrote them to explain they declined my appeal without any explanation and said they wouldn't address it again.  They are very unapproachable and I don't feel I should pay for the penalty because I tried to pay but the app didn't work

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went downtown to go to the courthouse, while searching for a place to park I came upon one of their lots and went to ask the man at the booth for information while trying to understand what he was saying he spoke Spanish and I only speak English and it was 6am in the morning no one else was there and he managed to tell me after 15 minutes that he just cleans there. Then we left and parked next door for $10 a day. We were sent a parking ticket for $90 and we was just riding through getting parking information. Its not fair and its not right. They need to be held accountable for cheating people. They even sent a notice with the time I came and time I left. This is outrageous.

    Business Response

    Date: 02/24/2023

    This appeal was accepted through our online portal.

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 2/8/2023 Amount: $53.14 Parking garage The ** on the wall that this business offer as only way to pay did not work, I tried more than 10 times to use it to pay for my parking and it didn't work. They have not a person, an office or anything (like a machine) as an alternative to substitute the not working ** code, not even a phone number to call.The business has done nothing to resolve the problem, I stopped by there yesterday on my way home and tried again and still no working.Notice number: *********** Plate: NLHW46 I already paid for the ticket, but I consider it is not fair, and I would like a full refund to my CC.

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/2022 On this date I went for the first time to this Texas de Brazil to celebrate my wifes birthday . Given the lack of parking space I saw a building which I was under the impression that was part of the plaza and not something that I will be require to pay parking. I have to add that I did not see the sign that shows that parking payment is required. It is clear that I was not the only person that did not see the sign since the also ticketed the vehicle next to me( I have attached evidence of this ). I was very honest when I submitted my appeal which they simply denied without looking at the actual facts . I have provided my apologies and request to please allow me to pay for the regular price . I documented the time that I left to aid them to calculate but again they just simply denied my appeal. Im going through this channels to have a neutral party to assist. Again the sign is not visible and it is unfair that I have to pay $55.00 for a mistake

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a facility apparently using the app PayByPhone. I did run past the time I paid for by about 15 minutes so when I received a bill for an outrageous amount I just figured it was a ****** learned. The bill said if paid within 15 days of notice (2/10/23) I could pay a reduced (!) amount of approximately $45. Since there is a fee of $4.99 for online payment I mailed a check on 2/13, which was likely postmarked the 14th. By the 17th I received a second bill saying I owed $85 plus tax. They still have not cashed my check as of the 21st. Now I wonder if this is even legitmate after reading and researching more and wondering if I should cancel my check. I juts want the bill settled. There is no way of contacting them other than automated payment numbers or online payments.

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 02/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It seems that the check I sent was received and credited to me account. But this only  happened after I made the complaint.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked at the Downtown ***** location for a special event which had a flat rate parking of $25 if dining in an establishment. We parked and started the process to make sure we wouldn't get a ticket and set everything up. We asked about validation as there was no option for flat rate parking just per hour. No one knew how to do this, the local establishments were upset as customers were asking them for help and they had no idea. Needless to say we paid for parking more than the flat rate of $25, we then proceed to get a parking violation ticket weeks later for $48.15. This company is a scam, they do not know what they are doing and trying to collect fees and fines on people who actually paid for parking. I need this resolved right away.

    Business Response

    Date: 02/24/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 03/02/2023

     
    Complaint: 19442931

    I am rejecting this response because: I have sent via certified mail the original attached documents and have not heard from company. 

    Sincerely,

    *****************************

    Business Response

    Date: 03/03/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 03/06/2023

     
    Complaint: 19442931

    I am rejecting this response because: We are still receiving notices of fees for $90.95 and no response from company. We have sent certified letter that was received by company on 2/23 **** tracking *********************** and also email. No response yet except additional Final Notices from the company This is not resolved.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking charge notice from Professional Parking Management. I did not park illegally and displayed my Handicap Parking Sticker. I tried to check this out on their website and they do not even have this invoice or non-payment listed. This is a scam. I am going to drive to their location and see just what this is all about.

    Business Response

    Date: 02/21/2023

    This appeal was accepted through our on-line portal 16 days before this complaint was filed.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates: 1/25, 1/31, 2/3, 2/11 I'm trying to get in touch with this company and I filed a form to dispute the charges for parking. They are extremelly overcharged and I want to explain them that I work on the night shift and my daughter, who is not well mentally used my car and did the charge I just open one of the envelopes and realized that if this is after 15 days they charge 40 dollars on top of the 'discount' charge of 55, I have no time to open my mail, my husband has 2 cancers, my daughter is bipolar and she is single mother of 2 children 3 and 5 years old that I'm taking care of. I work from 2 pm to 9:30pm in ****** and my daughter was the one who is driving my car, please help me with these charges. I attached my statement salary, please help. Thank you.

    Business Response

    Date: 02/21/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:02/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for parking at the designated meter for this lot and even returned before the purchased time had expired. I also never received a parking citation of any form on the vehicle while parked here. Yet, months later, I received a notification from the rental car company that I obtained this citation. I tried calling and emailing to dispute this charge, but I can't get through to anyone. I noticed on the site reviews and BBB reviews that there's hundreds of other customers that have been victims of this scam.Attempting to get the refund of the money that the rental car company paid them directly and billed to me.

    Business Response

    Date: 02/21/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

Professional Parking Management Corporation is NOT a BBB Accredited Business.

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