Business Profile
Parking
Professional Parking Management CorporationHeadquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,655 total complaints in the last 3 years.
- 413 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/19/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Parking Garage has signs everywhere stating that the 2 first hours are free entering code ***** on the Pay by Phone app. I parked my vehicle at 2:13 ,pm and received the ticket at 2:39 pm for $55.00. When I tried contacting the customer service for ****************************************************************** to explain the customer service representative screamed at me and hung up the phone.Business Response
Date: 12/21/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day. (All calls are recorded)
Thank you.Initial Complaint
Date:12/18/2022
Type:Order IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Professional parking management is a very dark lot with a hidden meter so people can fall into their trap of pay another vendor's meter located 15' away in *********. They then exploit you with a $90 charge.Business Response
Date: 12/21/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Customer Answer
Date: 12/23/2022
Complaint: 18606409
I am rejecting this response because:
Sincerely, after reading approximately 40 complaints and reviews on this parking company with all the same complaints I come to the conclusion like all others that this company is exploiting people and the city should do something about it. They respond to every email with the dame message you received. ************ should be investigatwd. My next step is to try the news.
*****************Business Response
Date: 12/28/2022
This dispute was responded to in full detail on 12.15.22.Customer Answer
Date: 12/29/2022
Complaint: 18606409
I am rejecting this response because: I sent this parking company proof of payment after receiving a threatening letter demanding I pay them $93.85. They are trapping people with their tricky hidden meter and then sending threatening letters demanding obscene amounts of money. There are over ***** complaints about this parking company. when is someone going to do something about it. They are EXPLOTING people.
Sincerely,
*****************Initial Complaint
Date:12/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have a bad pay system at their location at ***************************************. You cannot find were to pay for the ticket. Than they send a late charge notice with the absurd original amount of $48,15 for 2 hours parking (11/17/22 entry time 1:26pm: exit tome 3:37pm)! That is now increased to $85!This is just a close location to a doctor's ****** who is being notified of this "bad" neighbor.Business Response
Date: 12/21/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Customer Answer
Date: 12/21/2022
Complaint: 18603327
I am rejecting this response because: it's an automatic answer stating that they don't answer third parties, in disrespect of the BBB business mission.
Sincerely,
*********************************Business Response
Date: 12/23/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Initial Complaint
Date:12/15/2022
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a parking ticket in the mail for $90 for 1 hour of parking. The address it lists is not a place I parked. There is a lot close by that was free for years and seems to have added paid parking. If I missed the new sign when I parked I have no clue. I have been trying to call and email for months with no reply. I own up when I have missed something but $90 for one hour is crazy. And having no way to actually contact the company is even crazier.Business Response
Date: 12/16/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Customer Answer
Date: 12/17/2022
Ive been trying to call and get ahold of someone since I got the ticket in the mail and no one ever picks up.
how can you tell someone to call when you dont answer the phone.
Complaint: 18579249
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 12/21/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Customer Answer
Date: 12/21/2022
I have left voicemail when I first got the ticket and never heard back.
Complaint: 18579249
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
Date:12/15/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
received a letter in the mail from "professional parking management" of **************, florida for a parking ticket. I have never been too nor own any vehicle that has ever been to or registered in florida. license plate is ******************************************************************************************************************************************************************************* ************* www.parkinginvoice.comBusiness Response
Date: 12/16/2022
This notice was canceled on 12.14.22 through our call center.Customer Answer
Date: 12/17/2022
Complaint: 18578787
I am rejecting this response because:after calling the Florida DMV the vehicle in question is registered to an elderly couple that has receive "over 300 complaints" (according to the Florida DMV) for the same issue... This is clearly a bigger issue, than a mistaken identity. In addition, my son "Jharrin" is not even in the ** DMV Database. So, how his name was attached to a photo of a ** license plate, when he has never been to ********************, never mind in the ** DMV Database, is clearly a case of fraud and or other nefarious activity and needs to be pursued under the full rigors of the law.
Sincerely,
*****************************Business Response
Date: 12/21/2022
This appeal was accepted through our call center on 12.14.22Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not my car or plate. You are taking up a lot of people's time here. Does anyone want to file a class action lawsuit with me? Skum, a Scam bottom-feeder Company with no real address. The head Quarters is *********** store. Who is listed as the owner and why are these places contracting them, It only going to hurt local businesses and restaurants. I want to go after the owner of the building or business that contracted this company.Business Response
Date: 12/16/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you. (We promise to be polite)Customer Answer
Date: 12/20/2022
Complaint: 18577155
I am rejecting this response because:
Sincerely,
********************Business Response
Date: 12/21/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Initial Complaint
Date:12/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from them from when I parked in their area on 12/1. I paid for the public parking, but I got their letter saying I didn't pay and owe $55.37 in 15 days. Why am I expected to pay the public parking + whatever charge they want and label it as overstay? I left at 1:06 AM and the public parking was paid for. This is a scam.Business Response
Date: 12/16/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Initial Complaint
Date:12/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 4th I received on the mail a "Parking Charge Notice" from Professional Parking Management for a parking charge of $85 for reason: OVERSTAY.The "Notice" has an the following ENTRY TIME: 11/16/20225:13PM EXIT TIME: 11/16/20228:06PM And based on the notice I paid for 2 hours parking. Downtown *****, where I parked has a 2 hour "free" parking as it is stipulated on the website below https://*************.com/news/new-parking-management-solution-at-downtown-*****-%F0%9F%9A%97/I have been trying to contact this company for the past week and been on hold for over 3 hours then call gets disconnected, submitted disputes on their website and nothing happens.Business Response
Date: 12/14/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.Customer Answer
Date: 12/14/2022
Complaint: 18570911
I am rejecting this response because:I have called the phone number provided by the business numerous times, waited on hold for over 3 hours and then got disconnected, asked for a call back and never received a call back from business and emailed them with no response.
Sincerely,
*********************Business Response
Date: 12/16/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day. (All calls and records are kept on file.)
Thank you.Initial Complaint
Date:12/13/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/20/22 I parked in a lot on Main St It was on Sunday and I thought it was free On 11/23/22 ************ issued a parking violation for $85.00 and said that if paid in 15 day it would be $45.I did not recieve the bill till 12/12/22 They knew that no way could It could be paid on time.This firm is operating illegally and should be shut down.Business Response
Date: 12/14/2022
Tell us why ***** do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.e...Initial Complaint
Date:12/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11-28-2022 my wife did park in the parking lot owned by Professional Parking Management. She paid the parking fee per instructions that was posted on the sign that was in the parking lot. She was in the lot one hour and 16 mins. I received a letter on 12-11-2022 telling me I owed $85.00 for non-payment. How can this company get away with charging you twice to park. There should be some kind of law against this. I dispute these charges because I have a paid receipt sent by email to me. I have sent all the information to support my claim. Thank you.Business Response
Date: 12/14/2022
We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com
or:
via email at ********************************************************
or:
by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.
Thank you.
Professional Parking Management Corporation is NOT a BBB Accredited Business.
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