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Business Profile

Parking

Professional Parking Management Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1,651 total complaints in the last 3 years.
  • 411 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a $115 ticket for a parking lot which seemed to be a city lot I am a handicapped senior veteran and have a disabled pass and dont pay for parking. When I got to my destination ( across the street) I was advised this was a private lot and I walked back to my car and moved it. I was not parked there for longer than it took me to walk to and from the court across the street. I contacted the business and explained my situation and still no resolution. This is unfair and this company is taking advantage of people - it was not clear as there were no visible signs to the naked eye.

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We keep getting mail from the Personal Parking Management. I entered there to shop at ****** for less than 2 hours. Clearly in the picture it says my entry was at 22:35 and exit at 23:14. And yet I'm still being sent an invoice.I am so tired of this company always sending mail to my house, they've previously sent invoices to collections and that didn't allow me to renew my tag.And its always the same thing, I enter places that have a free parking for a couple of hours.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Professional Parking Management for a parking bill that I paid on the day of use. I parked my car in a lot on ***************************************************************************, on Wednesday z February 12, 2025. I paid for 3 hours of time with my debit card. They sent me a notice for *****. I entered the lot at 8:34 a.m. and left at 11:13 a.m. I do not owe them any money for this event.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at a parking lot in ************** parking professional services is saying I did not pay when I have proof I did pay for parking for the same car description and plate. So they took my $10.45 dollars and now are trying to charge me a $45+ fine. This is unbelievable. I sent them Proof from screen shots i paid in their app The app showing I paid and the plates and car description matched. So they are trying to fine me for a service I already properly paid for.

  • Initial Complaint

    Date:02/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company vehicles were issued two citations for $125.00 each and we are requesting an explanation as to why we are getting hit with such excessive fines when both vehicles did not go over 10 minutes from time of expiration on parking payment receipt. These fines are extremely excessive and I am respectfully requesting a complete abatement of these fines. We look forward to an immediate response on our request.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking was paid when internet was available

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Dispute Regarding Incorrect Parking Claim On December 26th, at approximately 6:00 AM, my wife drove me to the ****************************************** for a military appointment. She dropped me off and then left, returning around 9:00 AM. As shown in the attached photo, her taillights were still on, indicating that she was in motion and not parked in the designated space mentioned in this claim. She was simply searching for the correct pick-up location when the camera captured the image.Despite this, we later left the area and did not return until December 30th. Once again, my wife was not parking but only dropping me off.This claim alleges that we entered the parking lot on December 26, 2024, at 12:28 PM and remained there until December 30th at 9:00 AMan assertion that is completely inaccurate. It falsely implies that our vehicle was parked for four consecutive days, which is entirely untrue

  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from this company titled "NOTICE OF NON-COMPLIANCE"The letter demands payment for alleged non-compliance with a "Parking Contract". The demand is $115, with a time pressure reduction of $90 if "paid within 30-days". The letter says non-payment will result in the "MATTER BEING REFERRED TO COLLECTIONS". I believe this company is predatory and is accessing private data without consent. We will not be paying "fine", and wish to lodge this complaint. It appears that the BBB has sent correspondence to PPM requesting that they take steps to address the pattern of complaints this business has received, and the company is involved in multiple lawsuits at this time as I'm sure your bureau if aware, and involved with.If you think this company has a lawful claim, please have them respond to the BBB.Thank you for your time,**** ********* ****

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used pay by phone app and $10.80 was charge to my bank account If i left 9 minutes after the time I entered 11:39 and left at 12:48 pm i shouldnt be charge $115.00 dollars for 9 minutes difference

    Customer Answer

    Date: 03/25/2025

    The case was closed after proper information was provided to the company by myself 

    thank you very much for your help 

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is charging me for parking which was paid at time of service.

Professional Parking Management Corporation is NOT a BBB Accredited Business.

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