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Business Profile

Parking

Professional Parking Management Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 1,655 total complaints in the last 3 years.
  • 426 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20th, received a parking ticket from Professional Parking Management stating the time of the ticket was 1:29-- you can see by the screenshots I had CLEARLY paid for parking-- I have sent photos and called multiple times (no one ever answers as stated in other complaints). Now they say I owe more because they NEVER responded to my dispute. How is this legal? I also know the Governor just signed a bill that protects us from this type of fraudulent and actually criminal behavior as I have proof I had paid parking. I would like assistance with 1. Actually getting a response 2. getting a refund from this company The Notice number is #********

    Business Response

    Date: 07/13/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date January 21 2023 amount $11.20 *********** is stating I didnt pay for parking and are trying to ticket me a $96.30 fine. They have sent me this in the mail and I paid to park in their lot. I would like this resolved as they are sending this to collections. there is no contact information for this business so I am unable to send my proof of payment.

    Business Response

    Date: 07/12/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Customer Answer

    Date: 07/12/2023

     
    Complaint: 20281874

    I am rejecting this response because:

    They are charging me for something I paid already. They do not know how to conduct business so I feel best going through BBB. Thank you.

    Sincerely,

    *************************

    Business Response

    Date: 07/14/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Business Response

    Date: 07/25/2023


    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notice: ******** On 3/24, i arrived their lot in ************, Florida and decided to download their pp and pay for my parking. I choose not to put my card in a kiosk because of credit card fraud in the area. When I returned to my car I saw one of their employees filling out a ticket. I showed him my paid receipt and he said that it was the wrong zone. I told him that the app pulled up the zone number and there weren't others to choose from. I asked him to show me the zone. He and I walked the entire lot and looked at signs and saw NO ZONE NUMBER LISTED! He said that this was the first he noticed that. I asked what to do about the ticket and he said "don't worry about it." I took screen shots to prove this and have the name and phone number of a witness to all of this.I never received a first notice because he didn't give me a ticket.I have a screen shot of proof of payment on the app and my credit card that I send as part of my dispute. THEIR app pulled up the WRONG lot and how was I to know that it didn't pull up the CORRECT ONE?! How could one car be parked in two lots at the time. I have a witness that I will contact who will go on record with a sworn statement to validate what happened.They said "The zone location posted on the sign inside the parking lot must be used to ensure the parking session is applied to the correct location. There is signage posted in the lot with the correct zone number. " There was NO zone listed so I relied on their app being correct/it pulled up only one zone. I asked for them to ask the employee who was working the lot that day to validate this, but they have not.

    Business Response

    Date: 07/13/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two parking ticket #1 768-137-255 #2 *********** On July 9th, 2023, I rented a place at the **************** for two days and was told by the owner I rented from that park here and brought up my things. This was for 20min because I was not trying to pay 40$ a day, so I parked here for 20min to bring something back and forth to the room, and now they want to charge me 58.85$ for this is ridiculous, and for the same thing on July 11th, 2023 this was check-out and I was parking here for a short period and also was a charger for this 58.85$ I am checking out the room and bring my stuff to the car and was the charger for this and this is also ridiculous.

    Business Response

    Date: 07/12/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the date of the parking under Professional parking management corporation was on 05/18/2023, a few days later i got an invoice from this company stating i owed them $59.99 for parking,i was stupid enough to pay it on 05/23/2023 , after that i keep getting the same invoice but charging me more and more, the last notice i received they wanted $96.30, I placed a dispute on their website telling them i had already paid this, but they just ignore it and keep sending me notices...i am not paying anymore...

    Business Response

    Date: 07/12/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a professional and sophisticated scam operation. Parked in the lot and was approached by employee in a white polo and explained that the system is down and the lot is temporarily available for free. Obviously, I did not pay. Of course, I now received a $90 citation from "Professional Parking Management". I followed the instructions to dispute and of course they never followed back on my dispute and keep sending the same bill. And yes, of course, the only phone number is a automated roboline. Seeing the volume of complaints here; easily warrants consideration for a class action. I will get with my attorney and look into it.

    Business Response

    Date: 07/14/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Business Response

    Date: 07/25/2023


    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my car in Asta Parking lot in Hollywood paid for parking paid for parking $6.42 at parking station with credit card I have receipt and now I get notice for parking charge of $90.00. this is a scam not sure if you there is anything you can do but based on my conversation with several people it is illegit.

    Business Response

    Date: 07/05/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the dates of: May 14, 16 and 18, 2023, I visited Bahia Beach in ****** Florida. I used a parking for handicap and/ or disabled persons and my tag was visible. I also purchased food and beverages at the local restaurant by the beach as a take out. Several weeks later l received parking violation notices stating I parked illegally. I sent them three letters and the first one was certified. I explained I was unaware I did anything wrong and if they could waive and/or reduce my summonses which were quite high at $95.00 per summons, and they gave me 3. My Letters went unanswered, and they continued to send me the same summons with no regard and/or acknowledgement of previous letters sent. I live on a fixed income and I am retired and this is not fair, and they never even responded to my letters. One summons was for $95.00 with a reduction of $45. When I complained about the summons they raised it back to $95.00 The summons stated you could dispute online and this is false. I wrote three letters and they never responded, nor did they acknowledge my complaint.Please help.

    Business Response

    Date: 07/12/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Customer Answer

    Date: 07/13/2023

     
    Complaint: 20270063

    I am rejecting this response because:  they are not available by phone and the website instructions are bogus.  Oftentimes the website is down.  When it was open. It always failed to recognize the summons information.  I have sent them letters and they do not respond

    Sincerely,

    ***********************

    Business Response

    Date: 07/14/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Customer Answer

    Date: 07/14/2023

     
    Complaint: 20270063

    I am rejecting this response because: They do not respond to phone calls, their website is up sometimes and at times it is not.  When the website is up, it does not recognize the ticket ID number and it does not allow you to respond.  I have sent them several letters with the summons numbers and the first letter was certified mail, they did receive it and still they refuse to respond.

    Sincerely,

    ***********************

    Business Response

    Date: 07/25/2023


    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20270063

    I am rejecting this response because this company is not available by phone and they do not respond to letters or their website is not always up and when it is it does not recognize the summons information.  I wrote them 3 times and they never responded.

    Sincerely,

    ***********************

    Business Response

    Date: 07/26/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:07/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/16/23 I went to little harbour in ****** Florida just to get a drink, just for about 25 minutes that I was parked there,a week later I received a parking invoice in the amount of $45.00 plus taxes I have been checking the reviews on this company and I realized that they are ripping people off, is way too much money for 25 minutes they are using the tactic to scare people to get away with hard working people's money, Little Harbour in Ruskin did not charge before for parking

    Business Response

    Date: 07/05/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is all new to me. I've never been charged at this garage. As a matter of fact, when I went to pay online, I came across hundreds of complaints about this company being a scam. I don't know how they are in business or are able to take photos of our plates and get our addresses to send us these fraudulent papers!

    Business Response

    Date: 07/04/2023

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ (option 2) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mail is returned the following business day.

    Thank you.

Professional Parking Management Corporation is NOT a BBB Accredited Business.

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