Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 vials 2ml injectable 2.5 mg/ml RX#******** on 2/13/25. I started with 5 units 1xweek, went up to 10 the next, then 10 2x week and now 15 units 2x a week with no results or changes whatsoever. My sister in law is experiencing the same thing. There is either nothing in the vials but saline or the sema is so watered down as to be completely ineffective.I'm not new to ***********. Last year I went to a different local wellness center and starting at 5 units a week, I had instant effects. The only reason I went somewhere else was because it would be easier to inject myself at my home. I am researching getting my vials tested for accuracy.

  

  Business Response

  Date: 05/02/2025

  Hello ****, 

  I wanted to inform you that one of our pharmacists has reached out to address your concerns. He looked over your order. and it seems you're still around the early initiation phase of the recommended standard dosing. 

  The dose you've been on is merely to ensure your body tolerates the medication and primed to start further titration. Even if you've had results with it in the past, it's probable that your body dynamics has develop a level of tolerance to that small of a dose.

  Some people are able to gain results with micro dosing, but these approaches are new, and many patients end up having to titrate up to get measurable results. 

  We send each and every batch we compound to 2 different independent ***************** facilities for testing. They perform extensive testing including potency, sterility and stability and many more. We only release the batch for distribution once it has been cleared by the testing institutions.
  
  I am happy to share the certificate of Analysis of the batch your vial came out of for your to share with your provider and review. Would you like me to request and provide them to you?
  
  Please let us know how to proceed,

  Hallandale Pharmacy

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered compounded *********** through Get Thin Md on 4/8/25. It has been pending shipment with Hallandale Pharmacy since. I have emailed Hallandale and received no response. I cant get support on the phone. I call and it puts me on hold and then states they have higher-than-normal calls and hangs up. I just want either my medication shipped or my order canceled.

  

  Business Response

  Date: 04/21/2025

  Hello ******,

  Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced regarding your recent order placed on April 8, 2025.

  After reviewing your account, wed like to inform you that we are currently unable to ship compounded *********** orders to ************* due to a new licensing requirement that is presently being finalized. We are actively working to complete this process and will notify you immediately once we are able to resume shipments to your state.

  Additionally, we reviewed our records and were unable to locate any prior email correspondence from you regarding this matter. For future reference, you may contact us directly at ************************************* and our team will be happy to assist you.

  At this time, please let us know whether you would prefer to wait for the license approval and shipment or proceed with canceling your order. We want to ensure this is resolved to your satisfaction as quickly as possible.
  Thank you for your patience and understanding.

  Customer Service, 

  **********************

   

  Customer Answer

  Date: 05/05/2025

  I did indeed send an email, 2 emails actually. I enclosed a copy of one of the sent emails. You may close the complaint. I am not happy with Hallendale pharmacy for their lack of communication that left me without my medicine for 2 weeks. I had to eventually go to another pharmacy. I will never trust to do business with them again. They could have easily sent me an email or phone call to let me know they were not shipping to my state any longer. They chose to just leave my hanging in limbo with no communication and no medication.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23215979
  
  I did indeed send an email, 2 emails actually. I enclosed a copy of one of the sent emails. You may close the complaint. I am not happy with Hallendale pharmacy for their lack of communication that left me without my medicine for 2 weeks. I had to eventually go to another pharmacy. I will never trust to do business with them again. They could have easily sent me an email or phone call to let me know they were not shipping to my state any longer. They chose to just leave my hanging in limbo with no communication and no medication.
  Sincerely,
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to join ***** from another online *********** service. I experienced severe nausea and stomach pain while using Hallandale pharmacy compounded ***********. When I was with my previous company o experienced no side effects. I lost no weight while on the Hallandale ***********, but lost 40 pounds while using another company. It really makes me question the safety of the product and if the medication I was using was actually semaglutids.

  

  Business Response

  Date: 04/11/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $847 Nov 22 2024 on weight loss medication from **** who uses Hallandale Pharmacy to fill prescriptions. I started taking the medication and immediately started having side effects with no weight loss. I had previously used this same medication from another pharmacy without the complications and was able to lose weight. I visited my *** who stated she believed the medication was the issue and stated I should reach out to the pharmacy. I reached out several times and was told its nothing they could do. I am seeking help through the BBB to help resolve this issue.

  

  Business Response

  Date: 04/07/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy
  

  

  Business Response

  Date: 04/07/2025

  Hi *******,
  Our apologies for the delayed response to your raised concerns regarding tirzepatide.
  We understand that the expectation of patients may be very high, and overall the failure rate of patients is minimal. There are many other factors that must be evaluated prior to ruling out the effectiveness of the product. While the medication has worked for many, it is not a solution to all as there are many that do not respond as others.
  
  
  Dosing Titration
  Injection Technique
  Insulin resistance
  Duration of Use
  are all factors that must be evaluated. 
  We have spoken to your provider and they have advised us that they will be contacting you regarding the matter.
  
  Regarding quality, Hallandale Pharmacy is comprised of 600 employees, including expert talent in the pharmaceutical space including a retired *** **** inspector that is part of our quality department. We have attached a certificate of analysis of a lot# that you received.every batch of sterile product we make must have an in spec result prior to release. For further context, the independent lab (***) is a *** registered and inspected facility which large pharmaceutical manufacturers use as well.
  We trulely understand your frustrations but hope the context above will help you navigate around the treatment protocols basis surrounding the medication. Lastly, we attached a medical article that you may find helpful as well to better understand the nature of the drug and the expectation surrounding it.
  
  Copy and paste link below
  **********************************************************************************************************

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hallandale Pharmacy Team,I am writing to formally express my concerns regarding the 90-day supply of compounded tirzepatide I received from your pharmacy in March 2025. Despite adhering to the prescribed regimen and increasing the dosage, I have experienced no therapeutic effects, raising serious questions about the medication's potency and authenticity. Previous vials received from other pharmacies did affect me (even in very small dosages). But the medication from Hallendale had absolutely ZERO impact.Further compounding my concerns, I have developed red, itchy welts at the injection sitesan adverse reaction I did NOT encounter with previous tirzepatide treatments from other sources.Upon researching, I discovered:1. Hallandale Pharmacy has faced disciplinary actions from pharmacy boards in multiple states, including **********, ********, ********, ******, ******, *********, *****, ********, ********, ****, and others. These actions were based on findings such as operating without proper licensure, failing to report disciplinary actions, and non-compliance with compounding guidelines. ************************************************************************* 2. There have been multiple complaints filed with the Better Business Bureau alleging that Hallandale Pharmacy has distributed products purported to be compounded tirzepatide that, upon testing, were found to be saline. These reports suggest potential issues with product authenticity and quality control.?Given these circumstances, I request a refund. I ordered through Friday's Health, and Hallendale was the pharmacy that fulfilled the order.I appreciate your prompt attention to this serious matter and look forward to your response.Sincerely,CM

  

  Business Response

  Date: 03/31/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23134535
  
  I am rejecting this response because: You promised to contact me with 48 hours and failed to do so. Telling me to now reach out to you (and mark this case as resolved on BBB site) is not acceptable.

  I can see that Hallandale has frauded dozens of customers out of thousands of dollars by sending bogus medicine to them--and getting away with it by claiming variability that the drug affects everyone differently.

  I will mark this compliant acceptable when Hallandale:

  - Publish what steps are you taking to prove you are sending the correctly compounded tirzepatide medicine?

  - Hallandale arranges for my remaining two vials to be tested to know the exact contents and confirm the medicine is/is not correctly compounded (by an external lab)

  - Work through Friday's Health to have me reimbursed for the medication

  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 04/07/2025

  Hi ********,

  Our apologies for the delayed response to your raised concerns regarding tirzepatide.

  We understand that the expectation of patients may be very high, and overall the failure rate of patients is minimal. There are many other factors that must be evaluated prior to ruling out the effectiveness of the product. While the medication has worked for many, it is not a solution to all as there are many that do not respond as others.
  
  
  Dosing Titration
  Injection Technique
  Insulin resistance
  Duration of Use
  are all factors that must be evaluated.

  Furthermore, given that you were using the medication previously from another pharmacy, there are other elements to consider:

   Is the concentration parallel to the concentration of Hallandalel Vial? Were you properly prescribed/dose when you recieved the Hallandale Product.? Furthermore, GLp-1'a are often measured based on the side effects of the drug , rather than the true essence of the way the medication works. In fact, as long as the treatment protocol is followed, proper titration of dosing is prescribed, then the side effects are often decreased or even completely not present. The duration of the treatment is what will yield the best results as evaluating ht product week by week is not the clinical approach to treatment. We highly recommend, which our team will be happy to collaborate on, to speak to your prescriber to review all the elements that are leading to the basis of your complaint. We want your success.

  Regarding quality, Hallandale Pharmacy is comprised of 600 employees, including expert talent in the pharmaceutical space including a retired *** cGMP inspector that is part of our quality department. We have attached a certificate of analysis of a lot# that you received.every batch of sterile product we make must have an in spec result prior to release. For further context, the independent lab (ARL) is a *** registered and inspected facility which large pharmaceutical manufacturers use as well.

  We trulely understand your frustrations but hope the context above will help you navigate around the treatment protocols basis surrounding the medication. Lastly, we attached a medical article that you may find helpful as well to better understand the nature of the drug and the expectation surrounding it.

  Copy and paste link below

  **********************************************************************************************************

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 month weight loss plan on 02/21/2025 for 897 dollars with a ***** monthly fee with the first month waived on the monthly fee for compounded tirzaptide. I received my medication from Hallendale compounding pharmacy and the product does not work it is like water. I saw where the *** has sent them warning letters over this product in the past. They have multiple complaints regarding subpar products and the *** at one point said they could not make tirzaptide. I contacted **** and explained that this product did not work and they stated they could not do anything I had to continue. I do not feel comfortable taking a product from a compounding pharmacy that has been been warned by the *** and ordered to stop making this particular product. I want a compound medication from a different pharmacy because this is like water and that is what it looks like.

  

  Business Response

  Date: 03/18/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. We look forward to communicating with this patient to help with any further assistance. 

  

  Business Response

  Date: 04/01/2025

  Hello ********,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

  

  Business Response

  Date: 04/07/2025

  Hi ******** ,
  Thank you for providing your concerns to our team, we take this very seriously and would like to help.
  We understand that the expectation of patients may be very high as the overall the failure rate of patients is minimal. There are many other factors that must be evaluated prior to ruling out the effectiveness of the product. While the medication has worked for many, it is not a solution to all as there are many that do not respond as others.
  
  
  Dosing Titration
  Injection Technique
  Insulin resistance
  Duration of Use
  are all factors that must be evaluated. 
  

  We have spoken to your provider and they have advised us that they will be contacting you regarding the matter. Usually a dosage adjustment or injecting technique correction may resolve your complaint. These are pharmaceuticals, and patient responses arent the same. For example, if an antibiotic didnt work for a cold, and later changed to another that did, the original prescribed medication can not be determined as being poor quality.
  
  Regarding quality, Hallandale Pharmacy is comprised of 600 employees, including expert talent in the pharmaceutical space including a retired *** cGMP inspector that is part of our quality department. We have attached a certificate of analysis of a lot# that you received. Every batch of sterile product we make must have an in spec result prior to release. For further context, the independent lab (***) is a *** registered and inspected facility which large pharmaceutical manufacturers use as well.
  We trulely understand your frustrations but hope the context above will help you navigate around the treatment protocols basis surrounding the medication. Lastly, we attached a medical article that you may find helpful as well to better understand the nature of the drug and the expectation surrounding it.
  
  Copy and paste link below
  **********************************************************************************************************

  Please let us know if we can further help.

  Sincerely ,

  Hallandale Pharmacy

  Quality Team

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a compounded weight loss medicine from GoodLife Meds. They requested for the medicine to be filled and sent out by Hallandale Pharmacy. I have been taking the very same product, same dosage for months proceeding this order. The medicine i received from Hallandale was either very diluted or something else entirely. I had NO side effects (appetite suppression, etc.) I am very used to taking the medicine. So, I know this batch was wrong!! Scam!! I contacted ***************************** gave me a LOT # and told me they had more people not complain than complain about their meds NO REFUND ISSUED. They stole my money in my mind because I did not get the product advertised

  

  Business Response

  Date: 03/10/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

  

  Business Response

  Date: 03/26/2025

  Hi ******,

  We are following up to you complaint regarding your medication. We have spoke to your provider to help collaborate in helping you navigate through the lack of response that you have stated. We have also provided the quality documents supporting what you received. We will gladly continue to help support you through your treatment plan and would like to reiterate that there could be many underlying factors to the lack of your response. Your provider had advised us that they are counseling you through this and hope that it has been helpful. The key factor that we would like to share with you  is not to give up so quickly. Side effects are not the indication of the medication working, and it requires staying on the treatment plan and to eat properly.

  Please reach out to our pharmacists whom are always available to support you,

  Hallandale Pharmacy

  Clinical Pharmacy Team

   

  

  Business Response

  Date: 03/27/2025

  Hi ******,

  We are following up to you complaint regarding your medication. We have spoke to your provider to help collaborate in helping you navigate through the lack of response that you have stated. We have also provided the quality documents supporting what you received. We will gladly continue to help support you through your treatment plan and would like to reiterate that there could be many underlying factors to the lack of your response. Your provider had advised us that they are counseling you through this and hope that it has been helpful. The key factor that we would like to share with you  is not to give up so quickly. Side effects are not the indication of the medication working, and it requires staying on the treatment plan and to eat properly.

  Please reach out to our pharmacists whom are always available to support you,

  Hallandale Pharmacy

  Clinical Pharmacy Team

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased compounded tirzepatide from Hallandale Pharmacy through a provider. The provider is working hard at trying to get the prescription to work for me. It is not working. I reached out to Hallandale by email add l and gave them the prescription and lot numbers. I got no response! I had the same prescription from another compounding pharmacy, and it worked perfectly. I am convinced that what I got from Hallandale, is purely water! This prescription cost me $700!

  

  Business Response

  Date: 03/12/2025

  Hello ******, 

  Thank you for reaching out to us. I would like to confirm that you have been in communication with ******, one of our pharmacists, who has been able to assist you with your concerns.

  To facilitate the return of the medication, please find the return label attached. Once we receive the returned item, we will promptly send you a replacement.

  We hope this solution meets your expectations and resolves the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us.
  
  Hallandale Pharmacy

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They really stepped up to the plate, and made a stressful situation, totally stress free! I couldn't be happier!

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered medication through Cosmetic Medicine of Coral Gables who use Hallandale Pharmacy to fulfill their prescriptions. There is supposed to be enough medication for four weeks but there was not enough for even three weeks. I have been using this service for a year now and not had an issue with the medication until now. I reached out to Cosmetic Medicine of Coral Gables and they replied that since I did not catch it within 48 hours there was nothing they would do about it. How am I supposed to know within 48 hours if the vial does not have a full supply of medication? I only want to be supplied with enough medication to cover the missing dosage. I don't appreciate how I was just so easily brushed off when I have been using this service for a year.

  

  Business Response

  Date: 03/06/2025

  Hi ****, 

  Thank you for sharing your feedback with us. We truly value your continued trust in our services, and we understand your concern regarding the medication supply.

  To resolve the issue, a pharmacist from our team has already reached out, and as promised, a replacement order has been processed for you. Your new order number is *********, and we hope this ensures you have the necessary dosage moving forward.

  We appreciate your understanding and patience, and we're grateful for the opportunity to make things right. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.

  Thank you, 

  Hallandale Pharmacy

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are attempting to replace the missing product which is all I requested. Thank you for your help in resolving this matter.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received tirzepatide and had a horrible allergic reaction. Pharmacy is not even willing to work with me. Not only am I out $400 on medication, now I have over $500 in medical costs so far!

  

  Business Response

  Date: 03/05/2025

  Hi *******,

  **Please disregard if you were already contacted 

  Our clinical pharmacist have been trying to reach you to discuss your allergic reaction. This is not atypical, in fact the package insert for the commercial product mentions this common reaction. We would gladly provide you with medical literature and drug information that speaks more about it. Most reactions are transient, may happen once then clear up on its own. It can be treated and managed with an anti histamine ( ex:******** the reaction is localized to the injection ara. We wouldn't recommend to give up treatment as it can easily be managed under your prescribers supervision.

  Additionally, we did inform your provider in an effort to help you further. 

  We hope this helps. Please let us know if we can support you further 

   

  Hallandale Pharmacy 

  Clinical Team

   

   

  

  Business Response

  Date: 03/05/2025

  Hi *******,
  **Please disregard if you were already contacted 
  Our clinical pharmacist have been trying to reach you to discuss your allergic reaction. This is not atypical, in fact the package insert for the commercial product mentions this common reaction. We would gladly provide you with medical literature and drug information that speaks more about it. Most reactions are transient, may happen once then clear up on its own. It can be treated and managed with an anti histamine ( ex:******** the reaction is localized to the injection ara. We wouldn't recommend to give up treatment as it can easily be managed under your prescribers supervision.
  Additionally, we did inform your provider in an effort to help you further. 
  We hope this helps. Please let us know if we can support you further 
  
  Hallandale Pharmacy 
  Clinical Team

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23008180
  
  I am rejecting this response because:
  I have reached out to the pharmacist by email. I have not received a response back.  
  

  i would like to see any literature you may have as I received nothing with the medication. This literature maybe helpful to send to all customers.  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/12/2025

  Hello *******,

  I wanted to inform you that our pharmacist has attempted to contact you multiple times without success. Please let us know if you would still like us to follow up.

  In the meantime, I have attached the requested literature as well as the Certificate of Analysis (COA) for the medications. Should you have any further questions or concerns, please dont hesitate to reach out.

  ******* L et al. **************** to GLP-1 receptor agonists: A case of delayed urticaria-like rash to *********** and literature review. JEADV Clin Pract. 2024; 3: ******. Link
  Case Report of Systemic Allergic Reaction to Tirzepatide induced injection site reaction.
  
  B-A Case Report of Systemic Allergic Reaction to the Dual Glucose-Dependent Insulinotropic Polypeptide/Glucagon-Like Peptide-1 Receptor Agonist Tirzepatide ******************************************************
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  Thank you, 

  ****** F

  Hallandale Pharmacy 
  

  
  

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do not feel that I should attempt to try this medication again since I did end up with an epi pen.  Thank you for getting me more literature on the medication.  I appreciate that.  
  
  Sincerely,
  
  ******* ******