ComplaintsforHallandale Pharmacy

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  on 8-31-24 I purchased Semiglutide from *********************** in ***********, **. They ordered the product from Hallandale Pharmacy, Ft. **********, **. I DO NOT believe I received Semiglutide or if I did, it had very little in it. I had great success using Semiglutide in the past, but had to go off for a bit due to health issued. I have used this product for 4 weeks, continually increasing the dose from .5 ending at .25. I emailed the pharmacy, tried calling and was disconnected two times to let them know I felt their product was compromised. They contacted the company that placed the order with them and asked them to contact me. I spoke with the manager each week and she had me increase the dose each week. I ended up requesting a refund for the questionable product and she stated their policy was not refunds or returns on prescribed medication or pre purchased packages. I told her I did not feel the product I received was the correct compound as none of the doses worked at all.Hallandale pharmacy is not willing to do anything to correct this issue. I received a canned statement they sent to the company I purchased it from and it did not tell me anything. I do not want to get another "canned" response from them. I feel they should refund the money they received back to *********************** and *********************** should refund me the total amount of $1999

  

  Business response

  10/08/2024

  Hello *******,
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy
  Customer Service Team
  

  
  

  

  Business response

  10/08/2024

  Hi Regatta,

  
  Thank you for reaching out to us about your concerns with our *********** product. We understand your frustration and appreciate the opportunity to address your issues.
  
  We have discussed your case with your doctor's office, namely ***** ******, and they have clarified that the previous issues were due to incorrect administration. We understand that this can be a confusing process, and we're here to support you.
  
  After reviewing the dosing records you provided, we noticed that there were indeed issues with the administration, which likely contributed to the lack of desired effects. Self-dosing without proper titration can lead to suboptimal results. We strongly advise you to follow your prescriber's exact protocol to maximize the effects.
  
  Additionally, as you have been on this medication before, we note that higher dosing may be necessary to achieve the desired response. We recommend continuing with the vials you received and reassessing the effects after 30 days. At that point we can help re-evaluate your treatment and collaborate with your provider.
  
  Please understand that medications can affect individuals differently due to physiological factors. We want to assure you that we take quality seriously and have attached the *** copy showing the results of the lot#******* you received. We test our products against commercial medications to ensure their quality.
  
  We're committed to supporting you and your healthcare provider to ensure the best possible outcome. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Best regards,
  

  
  

  

  Business response

  10/08/2024

  Hi Regatta,

  
  Thank you for reaching out to us about your concerns with our *********** product. We understand your frustration and appreciate the opportunity to address your issues.
  
  We have discussed your case with your doctor's office, namely ***** ******, and they have clarified that the previous issues were due to incorrect administration. We understand that this can be a confusing process, and we're here to support you.
  
  After reviewing the dosing records you provided, we noticed that there were indeed issues with the administration, which likely contributed to the lack of desired effects. Self-dosing without proper titration can lead to suboptimal results. We strongly advise you to follow your prescriber's exact protocol to maximize the effects.
  
  Additionally, as you have been on this medication before, we note that higher dosing may be necessary to achieve the desired response. We recommend continuing with the vials you received and reassessing the effects after 30 days. At that point we can help re-evaluate your treatment and collaborate with your provider.
  
  Please understand that medications can affect individuals differently due to physiological factors. We want to assure you that we take quality seriously and have attached the *** copy showing the results of the lot#******* you received. We test our products against commercial medications to ensure their quality.
  
  We're committed to supporting you and your healthcare provider to ensure the best possible outcome. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Best regards,
  

  Customer response

  10/09/2024

   
  Complaint: 22375353
  
  I am rejecting this response because: This is a canned response they use.  I asked them for information from their quality control department and also received a canned response from that.  I will await their response from QC to see if it is the same response or if they really did research the product.
  
  Sincerely,
  
  Regetta Cable Long

  

  Business response

  10/10/2024

  Hi Regatta,

   

  Thank you for reaching back out again, we see that you are upset and want to be helpful.

  The responses previously provided was by the ****************** in collaboration with our pharmacists and  it addressed the concerns a very comprehensive manner:

  1- we spoke to your ************* namely ***** ******) about your therapy and discovered that there are many therapeutic gaps in your treatment that needs to be addressed before having a proper evaluation. Not taking the medication as instructed is an example one of them. One can not expect the proper outcome if not following prescriber directions.

  2- we provided analytical data regarding the product lot# you received. You may not have seen the attached, please refer back to the attachment provided.

  3- We recommend you continue your treatment for an additional 30 days and having our clinical staff and your prescriber re- evaluate- staying on course is critical and not following the proper instructions will yield negative outcomes

  4- While we understand you paid a lot of money, you paid your practioner. So any financial discussion have to be made with your provider as we dont have the authority to adjust what you paid.

   

  We urge you to get back in schedule and have a minimum of 4 doses at a higher dose ( to be increase slowly as directed by your prescriber  NOT at one time as it is dangerous if you do). Lets work together and re evaluate.

  dont giving up so quickly!

   

  We are a company of 600 employees, 30 pharmacists, scientists, and even a retired *** inspector.

   

  Our team is the best in the industry and welcome the opportunity to help you further.

   

  Thank you,

  Hallandale Pharmacy

  Quality Team

  Customer response

  10/10/2024

   
  Better Business Bureau:
  
  ***** is the person I spoke to each week that adjusted my dose as it was not working.  For your records, I did follow her instructions.  I do believe your products are good as there are many people that have stated that they have not had any issues, but somehow, this vial seems to not have the potency that I have received in the past.  I don't know if something happened after it left your facility or what may have impacted the product.  

  Thank you for your response. 
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Regetta Cable Long

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took part in my weight loss journey with medication filled by the Hallandale Pharmacy. I started in November of 2023 on what was supposed to be semiglutide. I did this for 7 months with only lost of 2 pounds, which was devastating for the money I was spending on this medication. Everyone else was losing weight that was taking semiglutide. I then switched to trezepitide in April ************************************** Sept. I have only lost a total of 13 pounds in a year. After reading reviews from other customers. I believe my compound was not true to the medication. Not only that but what have I been injecting myself with? I have an order number from June, I hope that helps. I have been buying from them since November 2024 and kept hoping it would work. I think they are fraudulent.

  

  Business response

  09/17/2024

  Hello ******, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** expect to hear from them with a plan to compensate a full refund, or I will take further action. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received Semiglutide from this Pharmacy and it did absolutely ********** side effects, no weight loss, actually gained 3 pounds in a month. No change in my Appetite at all. It is sad that this Pharmacy has received sooooo many complaints (about the same medicine) and nothing has been done to stop it. If they were an honest Pharmacy, they would give me the money back, that I spent on this worthless bottle of water. There are so many good people that dont have the funds to be spending on fake medication. They should be ashamed of themselves. ??

  

  Business response

  09/16/2024

  Hello ******, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  

  Business response

  09/18/2024

  Dear ****** *****,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy.
  
  
  Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. 
  
  
  We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality, we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  
  

  

  Business response

  09/19/2024

  
  Dear ****** *****,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy.
  
  
  Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. 
  
  
  We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality, we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy

• Initial Complaint

  09/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been on compound tirzepatide infused with b12 ever since January 2024. I never had a single side effect except for occasional nausea which as rare. I switched providers from am outpatient clinic to emerge due to costs. I received my first order of hallendale tirzepatide last week and took first dose this past Tuesday. I never felt so.horroble and sick. I have had horrible side effects including horrible headache..upset stomach..weakness and bad sulfrer burps. Never ever had these effects until my first doe from **********. Not sure what is in their medication. I.will not finish my last three shots..I felt extremely weak and almost fainted the other day. Please people beware of this pharmacy!

  

  Business response

  09/16/2024

  Hello ******, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  

  Business response

  09/18/2024

  
  
  Hi ******,
  
  
  Thank you for sharing your concerns about your recent experience with Tirzepatide from Hallandale Pharmacy. We apologize that you have experienced horrible side effects, including headaches, upset stomach, weakness, and sulfur burps, after taking your first dose. These are expected side effects when the medication is actually working; however, we need to ensure you are properly administering your titration (dosing schedule).
  
  
  Regarding your concerns, we want to assure you that we have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.Our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we notice that you mentioned switching providers due to costs, and we want to highlight the importance of proper dosing and concentration. Our pharmacy's concentration may differ from what you were previously used to, which could be contributing to your side effects.
  
  
  We urge you to review your dosing thoroughly with your provider and consult with them on the proper administration of our product. We are more than happy to support you with patient education materials and analytical studies that support the quality of our Tirzepatide.
  
  
  Please find attached some relevant information to help you better understand our product and dosing guidelines. We are committed to ensuring your safety and well-being, and we want to work with you to resolve this issue. 
  
  
  Copy and paste the link below for very helpful information regarding GLP-1s
  
  
  ****************************************************************
  
  
  Additionally, Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are here to support you.
  
  
  Best regards,
  Hallandale Pharmacy
  
  

  

  Business response

  09/19/2024

  Hi ******,
  
  
  Thank you for sharing your concerns about your recent experience with Tirzepatide from Hallandale Pharmacy. We apologize that you have experienced horrible side effects, including headaches, upset stomach, weakness, and sulfur burps, after taking your first dose. These are expected side effects when the medication is actually working; however, we need to ensure you are properly administering your titration (dosing schedule).
  
  
  Regarding your concerns, we want to assure you that we have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.Our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we notice that you mentioned switching providers due to costs, and we want to highlight the importance of proper dosing and concentration. Our pharmacy's concentration may differ from what you were previously used to, which could be contributing to your side effects.
  
  
  We urge you to review your dosing thoroughly with your provider and consult with them on the proper administration of our product. We are more than happy to support you with patient education materials and analytical studies that support the quality of our Tirzepatide.
  
  
  Please find attached some relevant information to help you better understand our product and dosing guidelines. We are committed to ensuring your safety and well-being, and we want to work with you to resolve this issue. 
  
  
  Copy and paste the link below for very helpful information regarding GLP-1s
  
  
  ****************************************************************
  
  
  Additionally, Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are here to support you.
  
  
  Best regards,
  Hallandale Pharmacy
  

  Customer response

  10/02/2024

   
  Complaint: 22287595
  
  I am rejecting this response because: iI had been on Tirzepatie for 9 months before starting Hallendale and not once ever had any symptoms. I was taking 6.25 MG and moved up only half a dose to 7.5 either **********. The effects I had from.Hallendale was way out of the ordinary for m after been on this medication for9 months. The sie effects were horre dous. This mediates definitely off or.spmething in it was not right. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Ive been taking semaglutide through IVIM Health and I am almost certain that this medicine is illegitimate. How do I know this you may ask? Ive actually taken real semaglutide through a different provider/pharmacy and have lost ****************************************************** the vial. Also, this has impacted my menstrual cycle, Ive had 2 cycles in the same month that Ive been taking this medicine. This did nothing for me. I hope this pharmacy loses its license. I wish this could be tested for its legitimacy.

  

  Business response

  09/13/2024

  Hello ***, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us here on the BBB platform.
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  The company is supposed to get in contact with me regarding quality assurance. To be determined whether there will truly be resolution. 

   

  
  Sincerely,
  
  *******************

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive gotten compounded weight loss medication from this pharmacy 3 separate times. Was told it wasnt working because I need to go up a dose only to cost me more money. When using other weight loss medication I was losing quickly, in 3 months I havent loss an ounce using their medication. A dosing that made me sick with other pharmacies, I feel nothing with the compound from Hallandale. Not one side effect. Pretty sure this is salt water and no medication!

  

  Business response

  09/11/2024

  Hello *******, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us here on the BBB platform.

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  

  Business response

  09/18/2024

  Dear ******* *****
  
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  
  
  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  The invoices you attached is not Hallandales invoice.Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  
  

  

  Business response

  09/19/2024

  Dear ******* *****
  
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  
  
  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  The invoices you attached is not Hallandales invoice.Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  Customer response

  09/19/2024

   
  Complaint: 22270324
  
  I am rejecting this response because: my prescription was filled through your pharmacy. You can see on the invoice I attached it says Hallandale. And my bottle shave your name on them. Your pharmacy is a scam and stealing peoples money by not using medication in tue bottles. Ive seen all the other complaints on here and they all the say the same thing. There will be a lawsuit with your pharmacy and lots of money paid out to reimburse all the people that got fake medicine from you!  
  
  Sincerely,
  
  ******* *****

  

  Business response

  09/29/2024

  Hi *******,
  
  
  We understand your frustration and want to help. 
  
  Regarding a refund request:  Please note that Np2go, your provider, handles billing and offers the weight loss plan. Hallandale Pharmacy is a compounding pharmacy selected by your provider, and our role is to provide the medication. We don't  bill you nor collect payments, so any financial relief queries should be directed to your provider. We will be happy to work with you provider to find a solution.
  
  Regarding your concerns about our pharmacy, we adhere to strict standards. However, to make a proper determination, we need to know the facts about what you received from another pharmacy, including concentrations, dosing, and vial size. We've contacted your prescriber to assist you further. 
  
  In the meantime, we can offer a certificate of analysis for the product you received (see attachment ), which we test against commercial standards to ensure quality. If you'd like, we can schedule an in person consultation with our pharmacists and extend the opportunity to visit our state of the art facility.

   

  Medication Info:

  Weve previously explained the medication's nature,  and even provided medical literature supporting the facts, but let's reiterate: these are pharmaceutical solutions, not miracle weight loss solutions. The medication has peak response times and plateaus, which are normal. Collective results over time will indicate its true effects, not the evaluation of the presence of side effects. Results vary from person to person.

  
  
  Dosing Issues:Its important to understand that dosing errors are common in the industry. Your provider should have set clear expectations regarding results. To better assess the issue, all variables need to be considered. As mentioned before, we need the previous product you use to properly evaluate your experience.
  
  
  How the medication actually works vs patient perception:
  Side effects don't indicate the medication is working. Delayed gastric time is the mechanism by which weight loss occurs, often confused with not working if side effects aren't present. GLP-1's ARE NOT appetite suppressants; they diminish appetite due to delayed gastric emptying, making food sit longer in your stomach, reducing hunger. These mechanisms need to be understood and the expectations surrounding it.
  

  Again, we have forwarded your complaint to your provider and are her to help you further if possible.

   

  Hallandale Pharmacy

  Quality Department

  Customer response

  09/29/2024

   
  Complaint: 22270324
  
  I am rejecting this response because: they reached out to me because the pharmacy told them I complained. Ive been in this medication months before I ordered from your pharmacy. I was losing weight no problem.  Nothing has changed the last 3 months except getting medication from your pharmacy. There will be a lawsuit. See you soon in court. I hope everyone reads these complaints before using your pharmacy that gives people water and not medication.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  . I have been taking the semiglutide for 3 months with absolutely no change in my appetite or food thoughts. When i took the compounded version before from a clinic i did notice a change. I am wondering if i am getting the real deal.

  

  Business response

  09/10/2024

  Hello ********,
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy
  Customer Service Team
  

  
  

  

  Business response

  09/18/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  
  

  

  Business response

  09/18/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  
  

  

  Business response

  09/19/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  Customer response

  10/05/2024

   
  Complaint: 22264921
  
  I am rejecting this response because: I have now started the compound from my original pharmacy and it is working. Hallandale is only sending saline.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  09/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had prescription medication that I ordered. I received a box that stated all the medication should be in there, Part of the order was in the box while the majority of it was not. The company refuses to respond to my emails. They say all the medication was scanned and in the box however it was not. I would like replacement meds sent.

  Customer response

  09/06/2024

  Please include this order number so they can research: Pharmacy Order #: 98505615. 

  

  Business response

  09/09/2024

  Hi ******, 

  It was a pleasure Speaking with you today. I appreciate you for bringing this matter to our attention and have taken care of your complaint. I aim to address your concerns promptly. As requested I have submitted a replacement for the missing vials, the new order number is 99047017.

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

   

  **************

  Hallandale Pharmacy
  Customer Service Manager
  
  
  

  Customer response

  09/11/2024

   
  Complaint: 22248709
  
  Please include this order number so they can research: Pharmacy Order #: ********.
  
  Sincerely,
  
  *************************

  

  Business response

  09/12/2024

  Dear ******,
  
  I wanted to follow up regarding the complaint you filed. We have addressed your concerns, and the outcome aligns with the resolution you requested.
  
  A replacement for your order (********) was processed and delivered on September 10th via ***** tracking number ************. Additionally, I spoke with you over the phone, and during our conversation, you confirmed that this resolution was satisfactory.
  
  I noticed in your rejection of the initial response that you referenced the original order number, which was replaced with order number ********. If there are any remaining concerns or if you would like further clarification, please dont hesitate to reach out.
  
  We greatly value your feedback and are committed to ensuring your satisfaction. Thank you again for your understanding.

  **************

  Hallandale Pharmacy

  Customer Service Team

  Customer response

  09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been on Semaglutide for 6 months and switched to Hallandale from another pharmacy. Since taking medication from Hallandale starting on 8/14/24 I have put on weight instead of losing. Im pretty certain this must be water because I never experienced weight gain from other provider

  

  Business response

  09/05/2024

  Hello *******,
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  Customer response

  09/05/2024

   
  Complaint: 22218180
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business response

  09/10/2024

  Hi *******, 

  We are contacting you from our Quality and clinical team at Hallandale Pharmacy.
  We're sorry to hear about your dissatisfaction, and we appreciate the opportunity to provide some context. It's important for us to address concerns that patients may have when they're not achieving the expected results with their medication. We understand that as patients, there may be certain expectations regarding the outcomes of treatment. However, it's crucial to understand the therapeutic journey of GLP-1 medications and the expectations associated with these medications. To assist you in this regard, we would like to share some medical literature( link below) that addresses many of the concerns patients commonly have when they're not achieving the desired results with GLP-1 medications. Additionally, we have included our patient guide with common FAQs.
  
  Firstly, each product undergoes rigorous testing, and we are happy to share this information with your provider.  For Privacy concerns every product is assigned a Lot # with a certificate of analysis confirming its quality. Please be assured that your product underwent thorough testing before it was dispensed to you. Our primary goal is to ensure our patients are satisfied with their treatment and achieve positive outcomes.
  By gaining a better understanding of the clinical expectations and potential challenges associated with the medication, we hope to support you in achieving the best possible results. While it's true that pharmaceutical products, including GLP-1 medications, may not work for everyone, we are committed to helping you navigate through your treatment to achieve optimal results.

  
  Please find the resources below for your reference:

  
  Patient GLP-1 Guide: 
  [****************************************************************](****************************************************************)

  
  Medical Article on GLP-1 Medications: 
  [***************************************************************************************************************](***************************************************************************************************************)

  It would be beneficial for you to reach out to them as soon as possible so that you can collaborate on identifying any issues and adjusting your treatment plan accordingly. Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible. Our clinical team will gladly collaborate with your provider to help you maximize your treatment goals.

  
  Lastly, regarding any financial related matters, this must be discussed directly with your provider, as they have collected payments for your treatment protocol. The pharmacy does not have authorization to provide a refund on behalf of your provider. We hope that the information provided has been helpful, and we are here to assist you throughout your treatment journey to achieve the most optimal results possible.

  
  Please let us know if we can be of any further help.
  
  
  Hallandale Pharmacy
  Quality And Clinical Team
  

  
  

  Customer response

  09/10/2024

   
  Complaint: 22218180
  
  I am rejecting this response because:
  This is just a standard response you give to everyone who complains about your product. 
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been ordering this medicine Tirzepatide from ****** for 6 months the medication comes from Hallandale Pharmacy, I have to say this must be water I have not lost any weight at all. Paying all this money to inject who knows what. I actually opened one of the bottles and actually tasted the medicine and I can tell you that it did not taste like anything at all. It has to be water ! I am so frustrated because I have searched and searched to make sure I am not getting ripped off but here I am. This is wrong at every level. Those of us who are willing to pay for the medication out of pocket because your insurance does not cover it should not be getting ripped off by these companies! Im hoping this site looks into it and does something about it. People do not get ripped off with all these companies advertising on social media they are FAKE!

  

  Business response

  08/26/2024

  Hello *****,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your
  concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at *************************************************************** promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team

  Customer response

  09/09/2024

   
  Complaint: 22195253
  
  I am rejecting this response because: there is not enough information 
  
  Sincerely,
  
  ***** *******

  

  Business response

  09/18/2024

  Hi,

  
  Thank you for sharing your concerns about your experience with Tirzepatide from Hallandale Pharmacy. We apologize that you have not seen the desired weight loss results and understand your frustration.
  At Hallandale Pharmacy, we take quality and patient satisfaction seriously. Our quality department is robust and ensures that all products, including Tirzepatide, meet strict standards. We are sorry to hear that your experience has been otherwise.
  
  Regarding your concerns about the product's authenticity, we would like to assure you that our Tirzepatide is sourced from reputable manufacturers and undergoes rigorous testing. We rely on analytical data to support the quality of our products, rather than taste or subjective experience.
  
  Please find attached the certificate of analysis for the product that your received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  We would like to offer support to help you understand why the medication may not be working as expected. Our pharmacists are available to discuss your treatment journey and help identify potential reasons for the lack of response.
  
  Additionally, we would like to share some medical articles regarding Tirzepatide's efficacy and safety profile. These articles provide context and support the quality of our product. Lastly, we have contact your provider regarding your feedback in an effort to help you achieve optimal results with your therapy.
  Copy Paste link Below for a very resourceful medical article 
  
  **********************************************************************************************************
  
  Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  
  
  We value your feedback and would like to assure you that we take your concerns seriously. We are sorry that you are not pleased and are here to help you the best we can to optimize your experience.
  Please let us know how we can better support you.
  
  
  Best regards,
  Hallandale Pharmacy
  Quality Department
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩