Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/03/25 I placed an order from my provider Lavender Sky ****** for Hallandale Pharmacy. They informed me Hallandale would send me an email or text when my order ships. 02/10/25 I reached out to my provider to find out when my order will arrive as I havent heard anything from Hallandale. They replied and told me it had shipped and been delivered. I was confused because I didnt receive anything. We looked at the photo of delivery and couldnt find out where the shipper had left the package as it wasnt my address. The provider has taken this issue up with Hallandale and nothing has been resolved its been two weeks with no resolve. In the meanwhile I had to pay extra money to order from a different provider so that I can have my medication and they delivered with no issues. Why would someone just leave something so sensitive outside of a building anywhere. I would not do business with them again.

  

  Business Response

  Date: 02/25/2025

  Hello Taraja, 

  Thank you for reaching out to us. I sincerely apologize for the inconvenience and confusion youve experienced with your order. We understand how important it is for you to receive your medication in a timely and secure manner, and we deeply regret that this did not happen with this shipment.

  After investigating the situation, we arranged for a replacement order to be sent out. Your replacement package (Order #*********) is scheduled for delivery today, 02/25/25, and will arrive between 9:30 AM and 1:30 PM.

  Once again, we truly apologize for any frustration this situation may have caused. We understand your concerns and take them seriously as we strive to improve our service. We truly appreciate your patience and understanding.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  ****** F 

  Customer Service Manager

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22981814
  
  I am rejecting this response because:
  Hi,

  I received the contents just now I appreciate it. But the package and contents were hot upon arrival. The cold pack was hot as well. I dont understand how this could happen in the dead of winter. Unfortunately I cant accept this medication and trust the effectiveness of it since it arrived hot. Please advise 
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/27/2025

  Hi Taraja,

  
  One of our pharmacists spoke with you earlier today and reviewed the medication and the concerns youve raised. I hope the information provided was helpful and that your questions were answered to your satisfaction.

  As promised, Ive sent a return label to your email for the return of the medication. To ensure you receive it, I have also attached the return label here for your convenience.

  Once we receive the returned medication, we will process a new order for you. Additionally, we will make a note for ***** to ensure that the order is delivered to you without any issues or delays going forward.

  Please feel free to reach out if you have any further questions or concerns. We are here to assist!

  ****** F

  Customer Service Manager

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22981814
  
  Good Day,

  Ive attached a copy of the return receipt. I dont feel comfortable with taking injectables from your pharmacy due to the nature of mishaps. I appreciate your efforts but delivering compounded injectables in unregulated temperatures can cause too many issues. Upon receipt of the package I would like a prompt refund of $390 and to close this case.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/05/2025

  Hi Taraja, 

  As advised during our earlier communication a new order has been processed to ensure the medication is delivered safely and effectively. Your new order number is *********, and it has been shipped via priority overnight delivery. Weve made sure to have it arrive before 5 PM, as per your request.

  Please dont hesitate to reach out if you have any further questions or concerns. We are here to ensure everything goes smoothly for you.

  Thank you, 

  ****** F

  Customer Service Manager 

   

  Customer Answer

  Date: 03/06/2025

  This complaint is resolved and closed

  

  Business Response

  Date: 03/06/2025

  Hi Taraja, 

  As advised during our earlier communication a new order has been processed to ensure the medication is delivered safely and effectively. Your new order number is *********, and it has been shipped via priority overnight delivery. Weve made sure to have it arrive before 5 PM, as per your request.

  Please dont hesitate to reach out if you have any further questions or concerns. We are here to ensure everything goes smoothly for you.

  Thank you, 

  ****** F

  Customer Service Manager 

   

• Initial Complaint

  Date:02/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently had a refill of tirzepatixe from IVIM . The pharmacy selected was Hallandale pharmacy. After three doses of this medication. The effects that it should be having on me are nonexistent. The medication I had before ga e me the full feeling, a smaller appetite and was showing signs of weight loss. After three weeks in this medication, I have actually gained three pounds. Nothing has changed on my end as far as lifestyle. I am extremely disappointed as I am paying my money out of pocket and this version of the gl-p1 is doing nothing for me. Its too expensive to not get something that works. After reading other reviews, its pretty evident that this medication is either saline only, watered down. Im not happy to have spent $800 to have nothing work. THAT IS NOT chump change. If appreciate some help in this since reviews to this pharmacy are consistent across a lot of reviews.

  

  Business Response

  Date: 02/24/2025

  Hello ******, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

  

  Business Response

  Date: 03/05/2025

  Hi ******,

   

  We are sorry to hear about your lack of response. We have contacted your prescriber whom may help guide you through your complaint. The overall understanding with GLP-1's is that they have to be consistently taken and optimized in order to access success. They are not appetite suppressants, and actually work in response to food in the stomach delaying gastric emptying. This is what achieves the full feeling, and or slower digestion which leads to weight loss. The side effects and even the full feeling are not the be all to evaluate the success of the medication. Again, the delayed gastic emptying is the KEY reason why patients loose weight and the other are just symptoms that may occur.

  In regards he quality, our medications are well tested via analytical labs to assure you your are receiving exactly what is states. 600 employees ,including 30 pharmacists and Pharma talent are behind every product we make.

  For your peace of mind, we are attaching the certificate of analysis  (COA) supporting the quality of the medication lot you received. Potency was at 102.6%, well within the acceptable range.

  We advise you continue you treatment to its full potential and are here to help you through your journey. We have notified your provider it hopes to collaborate towards your treatment success.

  Let us know if we can be of further help,

  Hallandale Pharmacy

  Clinical Team

  

  Business Response

  Date: 03/10/2025

  Hi ******,

   

  We are sorry to hear about your lack of response. We have contacted your prescriber whom may help guide you through your complaint. The overall understanding with GLP-1's is that they have to be consistently taken and optimized in order to access success. They are not appetite suppressants, and actually work in response to food in the stomach delaying gastric emptying. This is what achieves the full feeling, and or slower digestion which leads to weight loss. The side effects and even the full feeling are not the be all to evaluate the success of the medication. Again, the delayed gastic emptying is the KEY reason why patients loose weight and the other are just symptoms that may occur.

  In regards he quality, our medications are well tested via analytical labs to assure you your are receiving exactly what is states. 600 employees ,including 30 pharmacists and Pharma talent are behind every product we make.

  For your peace of mind, we are attaching the certificate of analysis  (COA) supporting the quality of the medication lot you received. Potency was at 102.6%, well within the acceptable range.

  We advise you continue you treatment to its full potential and are here to help you through your journey. We have notified your provider it hopes to collaborate towards your treatment success.

  Let us know if we can be of further help,

  Hallandale Pharmacy

  Clinical Team

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hallandale Pharmacy and Zappy Health regarding a potentially fraudulent experience with my recent Tirzepatide prescription. I ordered a three-month supply of the highest dose of Tirzepatide through ************, a telemedicine company that uses Hallandale Pharmacy to fulfill prescriptions. I had previously used Tirzepatide successfully through a different pharmacy, so I was familiar with its effects.However, after taking the first two doses dispensed by Hallandale Pharmacy, I experienced absolutely no effects no side effects, no appetite suppression, and no therapeutic response whatsoever. It was as if I hadn't taken anything at all. This was extremely concerning, especially considering the medication's high cost (over $1,000 per order).Driven by suspicion, I had one of the vials tested by an independent laboratory. The results were shocking: the vial contained no Tirzepatide whatsoever. It only contained the inactive ingredients typically used mix. This confirms my fears - I received a completely ineffective and potentially fake medication.I immediately contacted Zappy Health to address this issue. They, in turn, instructed me to contact Hallandale Pharmacy directly. Neither company is taking responsibility. Zappy Health, while facilitating the transaction and using Hallandale Pharmacy, claims no liability. Hallandale Pharmacy, who dispensed the ineffective medication, is also refusing to acknowledge the problem. My concerns are amplified by numerous similar complaints found in Hallandale Pharmacy's ****** reviews. Other patients report experiencing identical issues with ineffective medications. This pattern strongly suggests a widespread scam, potentially endangering countless patients.This situation is unacceptable and a gross violation of healthcare ethics. I am demanding a full refund for the medication I received and I intend to pursue this matter vigorously until I achieve a resolution.

  

  Business Response

  Date: 02/14/2025

  Hello ********, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  **********************

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22936536
  

  I am rejecting this response because it does nothing to address my original complaint and does not reflect any resolution to the issue I have after spending over $1,000 for medicine that does not contain what the subscription states is in the bottles I received.
  To be clear, I am requesting a full refund for the medication as it does not contain the ingredients as advertised. I have evidence to support this claim and am prepared to escalate this matter further if necessary.
  

  Sincerely,
  ******** *********

  

  Business Response

  Date: 02/27/2025

  Hi ********, 

  To address your refund request, you will need to contact Zappy directly since they charged you for the weight loss program. They will be the appropriate point of contact to resolve this issue.

  If you need further assistance or have any other questions, please feel free to reach out.

  Hallandale Pharmacy 

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a prescription from Hallandale Pharmacy. They left the medicine out of the package and said that since I did not contact them within 24 hours, they will not do anything about it. They stole over $400 from me. This business should not be allowed to do this to other people, I dont have enough money to pay for another prescription.

  Customer Answer

  Date: 02/10/2025

  Please cancel complaint after I submitted the complaint, they decided to replace the prescription. 

  

  Business Response

  Date: 02/11/2025

  Hi *****,

  Thank you for reaching out to us about your prescription order. I want to assure you that weve taken care of everything and the situation has been resolved.

  Your case was escalated to me, and I addressed it prior to your BBB complaint. During our email exchange, I also explained our 24-hour policy for reporting any issues, just so youre aware of it in case anything comes up in the future. As a one-time courtesy, Ive arranged for a replacement prescription to be sent your way.

  Your new order number is *********, and the ***** tracking number is ************. It should arrive today.

  We truly appreciate your business, and I hope this helps clear things up. If you have any other questions or concerns, feel free to reach out to me directly anytime!

  ****** F

  Hallandale Pharmacy

  Customer Service Manager.

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased. It's a good faith from a company called prime 5 here in ******** **************. They charged me $1,800 for 3 months. I did not know that was going to be the price. Nevertheless, they've got me doing a hundred units and it doesn't even work. It's been diluted or something is not right. This needs to go on 60 minutes as an expose about these rip-off companies taking your money just because we want to be thin. The first time I got it it was $1,200 and I don't even know why I bought it again only because the last bottle. This time they were marked one two three or the first time they were marked 123. Sorry and the third bottle was good so I think they planned that too. So that you order another batch and this time they charged me $1,800 without telling me they were adding $600 on and no good ones. I mean they're just laughing their way to the bank and I got a big sucker written on my forehead

  

  Business Response

  Date: 02/10/2025

  Hello *****, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 

  
  Hallandale Pharmacy

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22914992
  
  I am rejecting this response because: they said they'd get back with me with me within 48 hours and I still haven't heard from them. I'm not the first ones to complain that they're diluting their medication and charging the full price
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/19/2025

  Dear *****,
  
  Im reaching out from our Quality and clinical department regarding your complaint. We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals. 
  
  Your metabolic make up, diet, lifestyle, potential medical conditions, are all elements that can affect how medication works. It could be a simple as dosing and administration that resolves the issue. These are Pharmaceutical products which do not have the same clinical effects across all patients.Understanding you treatment path thus far will help us help you.

  See attached quality documents  (see attached COA ) that are all within the pharmaceutical accepted ranges. Furthermore, our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards. 

  Your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions are examples of information we would like to understand more in order to help you. Most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually required the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 

  We advise that you speak to your provider about your complaint as your assumptions about markings seem to be inaccurate. It would be more productive to  explore the variables that can lead to ineffectiveness. A simple tweak at times could resolve the issue at hand. We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you. Please note that your provider has selected Hallandale Pharmacy due to our rigorous Quality program. We stand behind the quality of our products and services, and we would be happy to showcase our facility to you if you are in the local area.

  Thank you for your feedback. We look forward to the opportunity to assist you further.

  Customer Answer

  Date: 02/21/2025

  Well it looks like nothing will be resolved. They're just going to continue to rip me off and not continue to rip me off. They've already ripped me off $1,800 but they're going to continue to rip everybody else off. I look up their reviews that since I put this complaint in and everybody is ******** about it. So I guess buyer beware

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22914992
  
  Well it looks like nothing will be resolved. They're just going to continue to rip me off and not continue to rip me off. They've already ripped me off $1,800 but they're going to continue to rip everybody else off. I look up their reviews that since I put this complaint in and everybody is ****** about it. So I guess buyer beware
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought *********** last year from Hallandale pharmacy, my experience in the first month was little to no hunger suppression, and I felt uncomfortable so I stopped, When I started the medicine last year I spoke to their pharmacist, he was a very nice person, and explained the medicine and how to administer it. I did not suspect that the efficacy of this compounded drug would be a scam or a water down product. When I decided to try it again, I called the pharmacy to discuss my current issue that I feel hunger pains, and sizzling in my stomach, very strange, bloating, my stomach is very hard. I stopped using it, due to feeling very uncomfortable, and I am eating normally, the medicine has not work from this pharmacy. Another warning sign is the lady who answers the phone is rude in her tone of voice, not professional, loud, speaks over you, not an educated response but rather a condiscending demeanor. Very bad experience overall, and if I could get a refund I would but the packing slip reads there are no refunds. I hope the owner finds a better employee, the woman answering the phone is obnoxious and very unpleasant to deal with. I left a message with all my information for the pharmacist to contact me and that was 5 days ago, when I called again today it was the same female, I recognized her voice, I said to her I spoke to you this week did the pharmacist get my message to contact me, she said okay if you know me what is my name, then she asked me to repeat my issue, I said did you take it down from our last conversation, so I do not have to repeat, she asked again, I said is the pharmacist available so I do not have to go over everything again, she did not answer me, instead she raised her voice, and said what is your name, I began to spell it, and she raised her voice another octave asking me for my name, I said your behavior is unprofessional, she hung up on **** am requesting a full refund, this medicine does not work!Buyer beware!!!

  

  Business Response

  Date: 02/10/2025

  Dear ******,
  
  Thank you for reaching out again to us regarding your concerns about the medication you received from our pharmacy. We are sorry to hear that you did not experience the desired outcome and appreciate the opportunity to address your concerns.
  
  After reviewing your case, our pharmacists have noted that there are several factors that may have contributed to your lack of success with the medication. Specifically, our records indicate that you only attempted to use the medication on two separate occasions, 10 months apart, and did not follow the prescribed protocol.
  
  As discussed with you previously, the medication is not an appetite suppressant, but rather works by delaying gastric emptying. This requires food to be eaten to feel the effects. We also informed you that side effects are typical and expected, and that it's essential to work closely with your practitioner to optimize the therapy. High carb diets, as you stated you are on, can also contribute to the bloating feeling that you experienced.  Proper diet is essential, and the medication must accompany  proper nutrition.
  
  Moreover, unfortunately, non-compliance with the prescribed instructions and lack of follow-up with your practitioner have likely contributed to your unsuccessful outcome. We want to emphasize that our medication is of high quality, and we would be happy to provide you with the Certificate of Analysis, which is required for all our batches before release.
  
  We would like to offer our support to help you navigate your therapy. We are happy to speak with your practitioner to discuss ways to optimize your treatment plan. However, we cannot stress enough the importance of adherence to the prescribed protocol and regular follow-up with your healthcare provider. We have notified your practitioner about your complaint which you should follow up with.
  
  Please let us know if you would like us to facilitate a discussion with your practitioner or if you have any further questions or concerns.
  
  Best regards,
  

  Hallandale Pharmacy

  Clinical Pharmacy Team 

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7.5 mg of tirzepatide and received 5mg. This is totally unacceptable I have been on 7.5 for over 3 months. After reading all the complaints I wonder if it even makes a difference. I have lost 35 pounds on monjero and because of insurance no longer coverage I'm forced to use Ivim. So iam very acustom to how the medication should make me feel. But I need the 7mg like was ordered.

  

  Business Response

  Date: 02/03/2025

  Hello *****, 

  Thank you for reaching out to us regarding your order of Tirzepatide. We understand your concern and apologize for any confusion regarding the medication you received.

  To clarify, the concentration of our 5mg/0.5mL Tirzepatide is consistent with your prescribed weekly dose of 7.5mg (75 units) as per the instructions. You were provided with a total of 5mL (50 mg) vial and 3mL (30mg) vial, which amounts to 80mg in total, more than sufficient to meet your prescribed dose of 7.5mg per week.

  We hope this clears up any misunderstandings, and were happy to assist further if you have any questions or concerns.

  Thank you, 

  Hallandale Pharmacy

  Customer Service

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Tirzepatide 2.5mg/weekly (Order #*****) from Goodlife Meds via Hallandale Pharmacy. The product provided is not authentic Tirzepatide but appears to be saline. I feel misled and defrauded. I am requesting a full refund. If unresolved, I will pursue a chargeback and file complaints with IC3 and PCAB for false and misleading practices.

  

  Business Response

  Date: 01/28/2025

  Hello ********, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Customer Service
  **********************

  

  Business Response

  Date: 01/28/2025

  Hi ******** *******,

   

  In response to your concerns, we have reached out to your provider with our review of your treatment protocol as well as the *** documents supporting the quality of our products. We were informed that your provider has spoken to you.

  In further review, we have noticed that you are on the lowest dose which many dont respond do. Our recommendation before aborting the treatment plan is to speak to your provider to ensure the your titration schedule is first maximized and adhered to.

   

  If you have any questions, email our clinical team *********************************************************************  who will be happy to help you optimize your treatment.

   

   

  

  Business Response

  Date: 01/28/2025

  Hi ******** *******,

   

  In response to your concerns, we have reached out to your provider with our review of your treatment protocol as well as the *** documents supporting the quality of our products. We were informed that your provider has spoken to you.

  In further review, we have noticed that you are on the lowest dose which many dont respond do. Our recommendation before aborting the treatment plan is to speak to your provider to ensure the your titration schedule is first maximized and adhered to.

   

  If you have any questions, email our clinical team *********************************************************************  who will be happy to help you optimize your treatment.

   

   

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22865127
  
  I am rejecting this response because:
  

  Thank you for responding. I did reach out to my provider, and they were able to resolve my issue. However, I have requested to never use your service again.
  
  I had the vial you sent me tested, and the results confirmed that it was nothing more than saline solution. This is fraudulent, and I will be reporting your company to the ******************************* (IC3) and the Pharmacy ******************************* (PCAB) for false and misleading sales practices.

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/10/2025

  Hi ********,

  We are sorry to hear that you are still not satisfied. Our quality department has provided all it can to support the quality of our product. Additionally, your provider, whom has chosen Hallandale Pharmacy because of the Quality we adhere to, has been informed about your complaint which we suggest you to speak with.

   If there is anything else that we can provide you with that will help you with ****************** we will be happy to provide it to you or to anyone you intend to report this to. We stand by our quality and will gladly help you further with your failed  experienced. Most patient complaints can be resolved with dosing adjustment, diet changes  and medication counseling.

  We understand that you arent satisfied, however, again, medications therapies require proper guidance and expectations that both our staff of pharmacists and your practitioner and are here to help support you through.

  Best Regards,

  Hallandale Pharmacy

  Customer Service

  

  Business Response

  Date: 02/11/2025

  Hi ********,

  We are sorry to hear that you are still not satisfied. Our quality department has provided all it can to support the quality of our product. Additionally, your provider, whom has chosen Hallandale Pharmacy because of the Quality we adhere to, has been informed about your complaint which we suggest you to speak with.

   If there is anything else that we can provide you with that will help you with ****************** we will be happy to provide it to you or to anyone you intend to report this to. We stand by our quality and will gladly help you further with your failed  experienced. Most patient complaints can be resolved with dosing adjustment, diet changes  and medication counseling.

  We understand that you arent satisfied, however, again, medications therapies require proper guidance and expectations that both our staff of pharmacists and your practitioner and are here to help support you through.

  Best Regards,

  Hallandale Pharmacy

  Customer Service

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/18/2024 I met with PA ***** at ************************ and discussed at length options for weight loss. ***** prescribed Tirzepitide and provided me dosage 25cc for 4 weeks, 50 cc for next 4 weeks and then 75cc..I followed up with my next appt. and was concerned that the weight loss was minimal and they suggested it was due to low dosage start. I then purchased 2 more ***** to begin 100cc , but was cautioned it may be too much. I have been on 100cc for 6 weeks and there has been very little results- I still have hunger, sugar cravings, however am eating less at meals and feeling full quicker. I have also increased activity, went sugar free, and keto type diet. I have lost only 20lbs since Sept. 2024. I believe the tirzeptitide from Hallandale Pharmacy is watered down and does not contain the strength it states it does.

  Customer Answer

  Date: 01/28/2025

  ************************ has resolved the issue and I am very pleased with their concern and the resolution too. My initial complaint I wish to close this complaint thank you.

  

  Business Response

  Date: 01/28/2025

  Hi *******,

  Thank you for reaching out to us with your concerns. We value all feedback and take your issues seriously.

  Upon reviewing your case, we can confirm that Hallandale Pharmacy did not dispense any medication to you. After contacting the clinic directly, they clarified that there was an error in the information you received, and that the medication was not provided by our pharmacy.

  We understand that weight loss journeys can be challenging and appreciate your commitment to making healthy lifestyle changes. Its important to address concerns related to your treatment, and we encourage you to reach out to your healthcare provider to ensure the prescribed dosage and medication are appropriate for your needs.

  If you have any further questions or need assistance, please dont hesitate to contact us. We're here to help.

  Sincerely,

  Hallandale Pharmacy

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased *********** from Hallandale in ******* in October. I have lost no weight at all. I believe it is just watered down. I have taken *********** previously and lost almost 50 lbs. What I purchased from them was nothing.

  

  Business Response

  Date: 01/23/2025

  Hello *****, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  **********************
  
  

  

  Business Response

  Date: 02/10/2025

  Hi ***** ******,
  

  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.
  
  We have reviewed both your medical profile as well as documented your results. Loosing 50 pounds is quite a successful achievement. Based on your history, Hallandale's product has proven itself effective. We see you have been on our product since 5/2023, congratulation on your results thus far.

  From an analytical perspective the certificate of analysis that compliments each of the medications that were dispensed to you remains parallel with the last supply that you have been provided with  ( see attached COA of 99.5%). Our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually required the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 

  Loosing 50 pounds maybe the answer to why you aren't experiencing more weight loss. We would like to gather more information such as your height and starting weight, to fully evaluate the expectations moving forward. We highly recommend, which we will be happy to collaborate on, to speak to your provider to evaluate your what seems to be either a plateau which is normal in any weight loss journey, or that you may have maximized your weight loss of approximately 15% of body weight from the start.
  
  We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple tweak at times could resolve the issue at hand.
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Sincerely,

  Hallandale Pharmacy

  Quality and Clinical Team

  
  

  

  Business Response

  Date: 02/12/2025

  Hi ***** ******,
  

  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.
  
  We have reviewed both your medical profile as well as documented your results. Loosing 50 pounds is quite a successful achievement. Based on your history, Hallandale's product has proven itself effective. We see you have been on our product since 5/2023, congratulation on your results thus far.

  From an analytical perspective the certificate of analysis that compliments each of the medications that were dispensed to you remains parallel with the last supply that you have been provided with  ( see attached COA of 99.5%). Our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually required the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 

  Loosing 50 pounds maybe the answer to why you aren't experiencing more weight loss. We would like to gather more information such as your height and starting weight, to fully evaluate the expectations moving forward. We highly recommend, which we will be happy to collaborate on, to speak to your provider to evaluate your what seems to be either a plateau which is normal in any weight loss journey, or that you may have maximized your weight loss of approximately 15% of body weight from the start.
  
  We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple tweak at times could resolve the issue at hand.
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Sincerely,

  Hallandale Pharmacy

  Quality and Clinical Team