Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 5/4/24 fill date 5/7/24 RX Tirzepetide 5ML x 3 vials Inject 1ML weekly for 4 weeks, 1.2 ML for 4 weeks, 1.5ML for 4 weeks for weight ********************** ***** BUD 4/23/25 Price paid $1497.00 After being prescribed lower dose of terzepotide **mpounded medication by another Pharmacy, for 3 months, my experience results were as expected for this medicine. As directed by provider I followes reduced calorie, high protein, low carbohydrate, low sugar diet and exercise for 1 hour at high intensity five times a week. Within 3 weeks lost a total of 18 lb. Had zero "food noise", appetite suppression, no negative side effects. I then switch to IVIM telehealth ** and purchased what is referred to as their does **mpletion pack. This was much higher dosage than my previous rx and shld have resulted in far superior results as I followed the same diet and exercise plan. This medication I **uld tell that there was a difference in the quality of this, versus what I have purchased from the alternate pharmacy. I experienced no food noise suppression, no appetite suppression, and in over 4 weeks have gained 1.4 lb. My doctor did blood work and you're in work and said that my insulin it's not even being **ntrolled by the medication so I know for a fact that it is either fake tears appetite, extremely low dose and not as advertised, or inferior potency.I have reached out through **** and requested Pharmacy accreditation information, PCA be accreditation proof, proof of inspection of every batch of medication at each phase of **mpounding to ensure effective raw ingredients, how often the meds are analyzed by a third party to ensure they accuracy matches that of the label strength before dispensing, Friday of other questions to verify potency and sterilization. I have requested a full refund of the medication if all of items are not provided or a **mplete new 3-month batch that follows those guideline. Have not received any return **rrespondence.

  

  Business Response

  Date: 06/28/2024

  Dear Patient,
  
  We are sorry to hear about your experience with Trizepitide from the compound pharmacy. There are numerous variables to consider when using a GLP-1 medication like Trizepitide, and not achieving the expected results can be influenced by various factors.
  
  We want to assure you that our injectables undergo a rigorous manufacturing process and quality assurance measures. We operate in state of the art facilities which exceed basic standard requirements and each batch of our injectable products undergo testing for both sterility and potency. We also conduct quality audits on our *** registered API ********************** Ingredient) vendors to ensure the quality of the ingredients used in our products. Furthermore, we utilize commercial GLP-1 products as reference standards for analytical testing which supports the quality of our products. Adopting various cGMP practices demonstrates our commitment to quality and the patients we serve. We understand the frustration that comes with not achieving the expected results. The reason for lack of response to the medication could include dosing, titration, injection technique, insulin resistance, duration of use and other variables. We emphasize the importance of discussing expectations with your healthcare provider and are committed to collaborating with them to address your concerns. Your satisfaction and well-being are our priority.
  
  Your decision to have the vials tested by a third-party lab is a proactive step, and we encourage it. It is important to note that proper handling and storage must be maintained to yield valid results.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible. Thank you for sharing your concerns, and we are dedicated to supporting you on your journey to better health.
  
  
  Best Regards,
  
  The Hallandale Pharmacy Team

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on ******** for over a year and lost over 40 pounds. I decided to try compounded from Hallandale and received (2) 5ml vials of tirzepatide on 5/28/24. I immediately injected my prescribed . 75 ml and felt absolutely nothing. This is not tirzepatide. I previously had 2 vials from them and thought maybe it was damaged in transit or something, so I contacted them and was gaslit by a pharmacist that said that maybe I have just stopped responding to the meds all together. I decided not to use the rest of that medication and had a 2.5 mg pen of Mounjaro that had been in my fridge for a very long time that I decided to inject and immediately felt the effects of the medication that I'm used to. I decided to try Hallandale again chalking it up to a "bad batch", and lo and behold it's the exact same thing, it's garbage and there is nothing in this vial that is remotely the same as ******** or tirzepatide. My husband also received two vials for the starting dose and has done two shots of the . 25 ml and has had ZERO effects. I know that there is a loading dose and that not everyone will feel the effects in the lower doses, but just the fact that he is ingesting a new medication there should be some indication of efficacy. The *** needs to check this pharmacy out and prescribers need to hold them accountable and stop making excuses for them. I am so convinced that this is not tirzepatide that I am willing to pay out of pocket to have it tested. They should not be able to continue to sell inferior medications.

  

  Business Response

  Date: 06/24/2024

  Dear Patient,

  We are sorry to hear about your experience with Trizepitide. There are numerous variables to consider when using a GLP-1 medication like Trizepitide, and not achieving the expected results can be influenced by various factors. The reason for lack of response to the medication could include dosing, titration, injection technique, insulin resistance, duration of use and other variables. We emphasize the importance of discussing expectations with your healthcare provider and are committed to collaborating with them to address your concerns. Your satisfaction and well-being are our priority.
  
  We want to assure you that our injectables undergo a rigorous manufacturing process and quality assurance measures. We operate in state of the art facilities which exceed basic standard requirements and each batch of our injectable products undergo testing for both sterility and potency. We also conduct quality audits on our *** registered API ********************** Ingredient) vendors to ensure the quality of the ingredients used in our products. Furthermore, we utilize commercial GLP-1 products as reference standards for analytical testing which supports the quality of our products. Adopting various cGMP practices demonstrates our commitment to quality and the patients we serve. We understand the frustration that comes with not achieving the expected results. Your decision to have the vials tested by a third-party lab is a proactive step, and we encourage it. It is important to note that proper handling and storage must be maintained to yield valid results.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible. Thank you for sharing your concerns, and we are dedicated to supporting you on your journey to better health.

  
  Best Regards,
  
  The Hallandale Pharmacy Team

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21836877
  
  I am rejecting this response because:

  As stated, I have been on this medication for over a year and I am well aware of the variables that *** affect treatment response.  By the way, it is Tirzepatide, not whatever you were referring to. I have used both compound Tirzepatide and name brand from the manufacturer and regardless of whatever testing and standards you claim to do, your product is 100% ineffective and I don't believe it is anything close to the manufacturer's specifications.  I have requested copies of your quality assurance testing and was denied.  If you're following the ***** guidelines for manufacturing this compound medication then you should have no issues providing any documentation that I'm requesting.  I have offered to return the unused, unopened vials for a refund and was denied that option as well. I have also reported it to the manufacturer and my next step is to have an independent lab test the untouched vials and the vials that we used by both my husband and I.  I will take appropriate action from there.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tirzepatide from *******. I previously was using another medication and would immediately feel difference, it would surpress my appetite and I lost weight on it. I received medication 2.5 from hallendale pharmacy and actually gained weight. They then upped it to 7.5 due to my complaint. Still nothing. I've gained 8 lbs on it. HALLENDALE PHARMACY must be diluting or using some fake placebo since there is not way this is real compound and I basically paid $650 for water! This 'pharmacy' is a scam! Also second higher dosage didnt include any instructions or anything.

  

  Business Response

  Date: 06/17/2024

  Hello, *************************,
  
  Thank you for bringing this to our attention. We are sorry for the inconvenience you have experienced and want to assure you that our injectables undergo a rigorous manufacturing process and quality assurance measures. We operate in state of the art facilities which exceed basic standard requirements and each batch of our injectable products undergo testing for both sterility and potency. We also conduct quality audits on our *** registered API ********************** Ingredient) vendors to ensure the quality of the ingredients used in our products. Furthermore, we utilize commercial GLP-1 products as reference standards for analytical testing which supports the quality of our products. Adopting various cGMP practices demonstrates our commitment to quality and the patients we serve. We understand the frustration that comes with not achieving the expected results. The reason for lack of response to the medication could include dosing, titration, injection technique, insulin resistance, duration of use and other variables. We emphasize the importance of discussing expectations with your healthcare provider and are committed to collaborating with them to address your concerns.
  
  We have contacted ***** Health (the clinic) and have asked them to reach out to you to address any issues/concerns you might have, this way, you can collaborate on identifying any issues and adjust your treatment plan accordingly.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible.
  
  Best Regards,
  
  The Hallandale Pharmacy Team

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21825053
  
  I am rejecting this response because: doing additional research there have been several complaints regarding the same thing. I've taken other medication brands and have had positive results every time. This is the ONLY that along with diet and exercise and having my physician and family member that is a nurse help me with the injection location has resulted in me Gaining weight. I DONT BELIEVE IN ANYTHING SAID IN YOUR RESPONSE and eill also be having this sent to a lab and complaint with FDC. 
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/25/2024

  What difference does it make. BBB is a joke.

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rx through a company called lavender sky. I paid them $450.00 for the prescription their doctor then places the order with Hallandale Pharmacy in Ft lauderdale from then they shipped to me 5/29 overnight through ***** and it never arrived to me. It was a missing shipment from Hallandale pharmacy the tracking information shows it was delivered to me on 5/30 and the tracking information has a photo that is clearly not my mail area. This is where the problem starts . Tracking info shows package delivered but not to my mail area according to photo. After 1 week someone nice brought me my package saying it had been delivered to their address and it had been sitting out in the heat for a week in their mail area. The Rx required refrigeration so it is not usable at this time. However now that it has appeared and is unusable they told me in order to be reimbursed for their mistake I would have to contact ******* to initiate a claim on their end. The pharmacy refuses to do this for me so I am out the ** and the money I paid for it which is $450.00. They keep stating the address was incomplete so they won't assist me in filing a claim with ***** who is at fault here. As of today the pharmacy refuses to assist me with filing a claim with ***** so that I can be reimbursed for the shipment. They are saying the address was incomplete. However the address was correct just missing my unit number. ***** only delivers to my mail area anyway so there shouldn't have been a problem with the unit number missing. I need help. Even though my unit number was not on the package it still should not of had any problem arriving to me. Please advise, The party I paid the money to Lavender sky says the problem is between me and the pharmacy and *****. I really need help. Im not asking for anything from the pharmacy but their cooperation in filing a claim with ***** so that I can possible hold ***** responsible for my misdelivered prescription.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerated meds were delivered to the wrong address by this pharmacy then returned to the pharmacy. Several attempts to contact the pharmacy have gone unanswered.$1550 was subsequently lost.FedEx case number: C-*********

  

  Business Response

  Date: 06/17/2024

  Hello ****************, 
  
  We understand the inconvenience and the frustration this situation may have caused. After thorough investigation, we have determined that the process of dispensing, and delivering your order was carried out diligently and in accordance with our protocols. Regrettably we find ourselves unable to process a refund for your order from our end. The order was mailed to the address provided as the delivery address by the clinic (please see address below):
  
  **************************************************************************************************
  
  In light of this, we kindly request that you contact the prescriber associated with your order promptly. The prescriber will need to initiate the requested refund for your order. The order number for your records is 90655171.
  
  We sincerely apologize for any inconvenience this may cause and appreciate your understanding in this matter. If you have any further concerns or questions, please do not hesitate to reach out to us.
  

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used another company for tirzepatide injections. They worked for me. I switched to this company due to my friend recommending it as she used them through her business. From day 1, after I ordered, I have had issues. I will attach the emails below. When I started the medication, it did not suppress my appetite as indicated. The other companies medication did suppress. I continued for the next 3 weeks and actually have gained weight. I feel like I am injecting a very diluted medication. I am a nurse and understand all people are different in the way they react to medication. I do, however, have prior comparisons and know this product is not the full strength. I asked for a refund due to the disarray in regards to the way the product was measured as well as not being completely informed of the ingredients. I was told no. I would appreciate any assistance you may be able to provide.

  

  Business Response

  Date: 06/06/2024

  Hi ****,
  

  We're sorry to hear about your dissatisfaction, and we appreciate the opportunity to provide some context. It's important for us to address concerns that patients may have when they're not achieving the expected results with their medication.
  We understand that as patients, there may be certain expectations regarding the outcomes of treatment. However, it's crucial to educate ourselves about the clinical expectations associated with these medications. To assist you in this regard, we would like to share some medical literature that addresses many of the concerns patients commonly have when they're not achieving the desired results with GLP-1 medications. Additionally we have included our patient guide with common FAQs.
  
  Our ultimate mission is that our patients are satisfied with their treatment and experience positive outcomes. By gaining a better understanding of the clinical expectations and potential challenges associated with the medication, we hope to support you in achieving the best possible results. While that hold true, these are pharmaceutical products and just like antibiotics or pain medications dont always work for all, so can any other medication including GLP-1 products.
  

  ****************************************************************
  

  ***************************************************************************************************************
  
  Additionally, We have reached out to your the clinic to bring notice of your clinical results. It would be beneficial for you to reach out to them as soon as possible. This way, you can collaborate on identifying any issues and adjusting your treatment plan accordingly.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible.
  

  Lastly, your provider should be spoken to regarding any financial matter as they have collected payments for your treatment protocol. The pharmacy does not have authorization to provide a refund on their behalf.
  

  We hope that the information provided has been helpful and are here to help you navigate through your treatment to achieve the most optimal results possible.
  

  Best,
  Hallandale Pharmacy Team

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21767347
  
  I am rejecting this response because: I have been on this medication prior from other pharmacies and achieved results. There have been zero results with your product. Thank you for attempting to provide education, but as a long time nurse, I understand how everyone sees different results. My question is, what is different from your medication than all others that are claimed to be the same? As per the attachment I sent prior, the "doctor" could not provide that information and referred me to the ppharmacy. I asked for a refund from them and it was denied. I am continuing to ask for some sort of remedy. 

  Sincerely,
  

  
  *****************

• Initial Complaint

  Date:05/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my 3 month supply of tirzepatide and have been for four weeks on the same dose, 2.5mg as I was on the brand name. My provider actually suggested for me to go down from 5mg to 2.5mg due to the fact that I was losing too much weight too quickly on 5mg. I have not had any of the effects I had on the brand name: appetite suppression, feeling of fullness, reduced food noise. To the contrary I have gained weight on the compound. I have read the reviews about possible dilution on the medication and I believe mine certainly is.

  

  Business Response

  Date: 06/05/2024

  Hi *****,

  Thank you for bringing this to our attention. We are sorry for the inconvenience you have experienced and want to assure you that our injectables undergo a rigorous manufacturing process and quality assurance measures. We operate in state of the art facilities which exceed basic standard requirements and each batch of our injectable products undergo testing for both sterility and potency. We also conduct quality audits on our *** registered API ********************** Ingredient) vendors to ensure the quality of the ingredients used in our products.  We understand the frustration that comes with not achieving the expected results. The reason for lack of response to the medication could include dosing, titration, injection technique, insulin resistance, duration of use and other variables. We emphasize the importance of discussing expectations with your healthcare provider and are committed to collaborating with them to address your concerns. ******** is a dual-action drug that mimics the hormones glucose-dependant  insulinotropic polypeptide (GIP) and glucagon-like peptide-1 (GLP-1), while other drugs, like Tirzepatide, are single-action drugs that mimic only GLP-1. In your case this dual action made ******** more effective for blood sugar control and weight loss than Tirzepatide.

  IVIM (the clinic) as well as the clinic coordinators have attempted to reach out regarding your dissatisfaction.

  Hallandale Pharmacy has also reached out to them twice since the complaint and It seems like they're taking your situation seriously and have been trying to schedule a meeting with you to discuss your medication, protocol, and any other factors that might be affecting your weight loss, it would be beneficial for you to reach out to them as soon as possible. This way, you can collaborate on identifying any issues and adjusting your treatment plan accordingly.

  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible.

  Best,

  The Hallandale Pharmacy Team

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21733811
  
  I am rejecting this response because:
  I have never been in Mounjaro so I am confused by this statement on your response. 
  Mounjaro is a dual-action drug that mimics the hormones glucose-dependant  insulinotropic polypeptide (GIP) and glucagon-like peptide-1 (GLP-1), while other drugs, like Tirzepatide, are single-action drugs that mimic only GLP-1. In your case this dual action made ******** more effective for blood sugar control and weight loss than Tirzepatide.

  I have only been on Zepbound (with success) and recently switched to the compound form as stated in original complaint   

  Sincerely,
  
  **************

• Initial Complaint

  Date:05/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased semiglutide from a different online compounding pharmacy with expected effects and results. I had purchased from that pharmacy again on April 21st, but this time they had outsourced to Hallandale Pharmacy. The concentration had changed from 5mg/mL to 2.5mg/mL and I had accounted for this when administering the medication to myself. I've given myself 3 doses since receiving the product and and it's like I'm not taking semiglutide at all. My appetite is back full force and I've gained 3lbs. I've only been on semiglutide for about 2 and a half months so I know I haven't reached a plateau, I just don't think Hallandale's product is as effective as it should be.

  

  Business Response

  Date: 06/01/2024

  Hi,

  Thank you for reaching out to us.Our support team is always available to you at ***********************************

   

  it seems that there is a concentration difference between your compared supply which warrents a dosage adjustment.

   

  We would need more information to help you through this to ensure proper dosing.

  Please provide dosing of both concentrations so we can make the proper evaluation.

  Thank you

   

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first recieved my medication 6 months ago after visiting LA weight loss in ***********, *********. I was given RXs over the 6 month period gradually working my way up from 5mg, 7.5mg, 10mg, and back to 7.5mg because the 10mg medication didnt work and so why pay more. I recently tried Monjaruo at another pharmacy and noticed a huge difference right after the 1st injection. Ive Lost 15lbs in 4 weeks compared to no weight loss after 6 months by using Hallandale Pharmcy. This pharmacy may be ok with selling other drug brands but what they are compounding and selling as Tirzepatide at a cost to me of $600.00/month is a scam and should be illegal. Im also filing a complaint on ****** website hoping something will be done to stop this from happening to the next person

  

  Business Response

  Date: 06/06/2024

  Hi *******,

  We're sorry to hear about your dissatisfaction, and we appreciate the opportunity to provide some context. It's important for us to address concerns that patients may have when they're not achieving the expected results with their medication.
  We understand that as patients, there may be certain expectations regarding the outcomes of treatment. However, it's crucial to educate ourselves about the clinical expectations associated with these medications. To assist you in this regard, we would like to share some medical literature that addresses many of the concerns patients commonly have when they're not achieving the desired results with GLP-1 medications. Additionally we have included our patient guide with common FAQs.
  
  Our ultimate mission is that our patients are satisfied with their treatment and experience positive outcomes. By gaining a better understanding of the clinical expectations and potential challenges associated with the medication, we hope to support you in achieving the best possible results. While that hold true, these are pharmaceutical products and just like antibiotics or pain medications dont always work for all, so can any other medication including GLP-1 products.
  

  ****************************************************************
  ***************************************************************************************************************
  
  Additionally, We have reached out to your the clinic. They along with the clinics coordinators have attempted to reach out twice since the complaint and It seems like they're taking your situation seriously and have been trying to schedule a meeting with you to discuss your medication, protocol, and any other factors that might be affecting your weight loss, it would be beneficial for you to reach out to them as soon as possible. This way, you can collaborate on identifying any issues and adjusting your treatment plan accordingly.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible.
  

  Lastly, your provider should be spoken to regarding any financial matter as they have collected payments for your treatment protocol. The pharmacy does not have authorization to provide a refund on their behalf.
  We hope that the information provided has been helpful and are here to help you navigate through your treatment to achieve the most optimal results possible.
  

  Best,
  Hallandale Pharmacy Team

• Initial Complaint

  Date:05/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before receiving compounded sematglutide from this pharmacy, I had been on this medicine for 3 months. After trying their product, I noticed I no longer had appetite suppression, I started gaining for the first time instead of losing weight, and I could tell that there was no slow digestion that happens when you're on this medication. Everything I ate went sending me right to the bathroom. When I was doing research to find a weight loss company I noticed that the potential new pharmacy uses this one. I recognized the name and looked in my fridge and saw it was the same one my new meds came from. I started looking up this pharmacy and saw nothing but bad reviews and awful complaints online of people also noticing the meds were legit. They were suddenly gaining weight, had no appetite suppression etc. After find SO MANY complaints online, I know that it's not just me and I am terrified that I have been injecting myself with who knows what. I will not be injecting the rest of this unknown liquid into my body. Beware of any company using this pharmacy for their GLP1s.

  

  Business Response

  Date: 06/06/2024

   

  Hi ******,

  We're sorry to hear about your dissatisfaction, and we appreciate the opportunity to provide some context. It's important for us to address concerns that patients may have when they're not achieving the expected results with their medication.
  We understand that as patients, there may be certain expectations regarding the outcomes of treatment. However, it's crucial to educate ourselves about the clinical expectations associated with these medications. To assist you in this regard, we would like to share some medical literature that addresses many of the concerns patients commonly have when they're not achieving the desired results with GLP-1 medications. Additionally we have included our patient guide with common FAQs.
  
  Our ultimate mission is that our patients are satisfied with their treatment and experience positive outcomes. By gaining a better understanding of the clinical expectations and potential challenges associated with the medication, we hope to support you in achieving the best possible results. While that hold true, these are pharmaceutical products and just like antibiotics or pain medications dont always work for all, so can any other medication including GLP-1 products.

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  Additionally, We have reached out to your the clinic IVIM to bring notice of your clinical results. They along with the clinics coordinators have attempted to reach out twice since the complaint and It seems like they're taking your situation seriously and have been trying to schedule a meeting with you to discuss your medication, protocol, and any other factors that might be affecting your weight loss, it would be beneficial for you to reach out to them as soon as possible. This way, you can collaborate on identifying any issues and adjusting your treatment plan accordingly.
  
  Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible.
  Lastly, your provider should be spoken to regarding any financial matter as they have collected payments for your treatment protocol. The pharmacy does not have authorization to provide a refund on their behalf.
  We hope that the information provided has been helpful and are here to help you navigate through your treatment to achieve the most optimal results possible.

  Best,

  Hallandale Pharmacy Team