ComplaintsforNationwide Transport Services, LLC

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am moving to ****** . I hired a Nationwide transportation to move my belongings. They first quoted me ****** then a couple of days before th scheduled pick up they changed the price to ******. Fine but now they will not except my credit card as payment They say now the only I can pay is money wire? It clearly stats I can. They will not even show me any proof my containers are there. I have tried from the first time they contacted me to pay them but they refuse. I just want my belongings and have no problem with fulfilling my part of the contract as it stats Thank you *****************************

  

  Business response

  06/20/2024

  ******* requested a quote back in January 2024, but he never gave us information to give a quote. We don't have an order with him nor did we ever send out an order form. We would be happy to work with ******* on getting his load moved.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired a Transportation service with NationWide Transportation Services on march 26th 2024 to transport my vending machine from **************** in ********** , ** to ************************************************* - ********** for march 28th 2024. They informed that even though they were located in *******, they had branches all over the country. I talked with *********************. I decided to hire them because the descrition of their services informed that had experience transporting ******* machines. The transpostation occured on march 28th, where the driver ***** picked the machine with me at the ********* and supposed to deliver at the same day at ************************************************. The driver supposed to deliver aroung 4 pm of the same day, but he had a stop at ********** and would arrive late at the mall. When he arrived ( around 8 pm) he decided to unload the machine by himself not seeking for help. The machine feel from the lift and was considered a total loss. I asked him to text me the details of what happened so i could have it on file. After that I opened a claim with NationWide transportation services and the nightmare started. The claim was opened on april 1st with tei departament of claim. ( claim # ******). for a entire month, they kept saying they couldnt reach the insurance company we finaly decided to do ourselves. we filed a claim with the insurance company and we are still waiting for this solution. The issues with this company are: 1) they said they had branches all over the country, which wasnt true. they hired third party to do the service. 2) they said they would take care of the claim> which was not true, we had to do ourselves because the claim department doesn't know how to do their job. 3) The contract i signed was with them and they just decided to not help at all with the claim. Today, after *********************** claim pending because this company lied through the entire process. I am seeking for a resolution.

  

  Business response

  06/07/2024

  Nationwide has multiple locations throughout the **. ******************** stated that we hire third party carriers Nationwide Transport Services, is a brokerage, not a carrier. It is clearly stated in the order that was signed by ******************** that we would find a carrier to transport her machine. Yes We did take care of the claim. There is an adjuster assigned. We have emailed ******************** to provide us with the sales receipt of the purchase of the vending machine. The process to file a claim with the carriers insurance took a bit longer than normal. The claim has been filed and an adjuster has been assigned. We have consistently reached out to the adjuster for status updates. Unfortunately, these claims take a bit longer than a normal auto accident claim. We apologize that you feel we did not help with the claim. The claim is still active. Once we receive all of the documents needed, we can move forward with the process.
  We are sorry that ******************** feels we were not truthful in the process, but rest assured we are on top of the claim and reach out to the insurance company multiple times a week for an update.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10-30-2023 a deposit was made to have a large shed relocated from one property to another. Once the money was received minimal effort was made by the company to get the shed moved. The contact person quit returning my calls and dragged the ordeal on into December 2023. I finally found someone else to do the job since I was about to forfeit the shed due to expiring lease by former owner on the land the shed was on. Nationwide transport did not provide the service they promised and failed miserably at any customer service. I have text conversations to send to you if necessary. Please feel free to contact me anytime regarding this matter

  

  Business response

  05/31/2024

  We understand that the circumstances surrounding this issue have been frustrating for all parties involved. However, we would like to point out that the signed order form includes terms and conditions agreed upon by *********************, which specify that customer-provided load descriptions must be accurate, loading areas and pathways must be accessible, and any unusual conditions on-site must be advised in advance.
  
  In this particular case, there were multiple carriers who attempted to complete the pickup. However, due to a combination of factors, including the customer's unresponsiveness, soft ground conditions, and other difficulties, the carriers were unable to do so. We had to pay the carriers a Truck Order Not Used (TONU) .  As a result of these issues and the subsequent credit card dispute, which we have since won, we firmly believe that our decision to keep money for the work performed is fair and is also in agreement with our contract terms. (Order Number 468181) Terms and Conditions:  Customer-provided load descriptions and dimensions must be accurate, loading areas and pathways must accessible the carrier and any unusual conditions on-site on pickup and delivery must be advised in advance. Failure to properly describe and report the above information or give advance notice of special conditions will result in additional charges or truck cancellation fees.

  Customer response

  06/03/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  06/03/2024

  When I first contacted ************************* at National Transport, I sent him all of the dimensions of the shed to be moved and had the current owner of the shed send pictures to show access to the shed. With all of that done, a date was set up to have the shed moved. When someone arrived at the location, a private members only campground, it was determined the shed was too tall ( ****** sent me a text stating I gave him the wrong dimensions - I resent my original communication which gave the correct dimensions. He did not read the original text ). The decision was made to have the peak of the shed removed. I contacted a *********, and the peak was removed quickly to ensure the quick transport of the shed. From this point on @ 2 months went by and still no shed. ****** finally sent the name of the local transport company, and I contacted him directly. At this time I was told that any money that I paid to ****** didnt apply to the actual move. With extra equipment brought in by the local mover, the shed was loaded on a truck and delivered to my home. ************************* was willing to take my money but ultimately had no intention of getting the job done. The local mover and I agreed that National Transport was fraud, and I reported them as such. I only got my shed due to the local mover, not National Transport

  

  Business response

  06/10/2024

  We understand *****'s frustration and would like to make this right.  Unfortunately, because 3 attempts were made by different carriers to pick up her shed, we aren't able to reimburse her the full amount. With the roof needing to be removed, the rain and the ground being too soft to utilize the heavy equipment that was needed to do the job, the carriers we dispatched were turned away. We privately e-mailed ***** and have offered her $300 for the inconvenience, but she wouldn't accept it. We are abiding by the terms of our contract that she signed and hope we can come to a consensus.

  Customer response

  06/10/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  

  I have attached the email regarding my rejection of the response. This whole ordeal wreaks of fraud and wrongful deceit. I am very stressed every time this gets brought up. I hope we can get this resolved soon
  Sincerely,
  
  *********************

   

  

  Business response

  06/11/2024

  To reiterate, we had 3 different carriers come out to pickup the load for ***** and because of unforeseen issues, they were all turned away. The drivers we hired to pick up her load were not able to complete the pick-up due to issues that were out of our control and this goes towards the deposit. We apologize for the outcome and want to resolve this fairly. Our offer stands as $300 for the inconvenience as good faith. Attached is the offer our company sent her on 6/5/2024.

  Customer response

  06/12/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  Nationwide transport did not have the knowledge or the equipment to have accepted the job to move a shed. The simple fact that they made a contract to do so, knowing this to be the case, speaks volumes as to their lack of scruples and integrity. I am being cheated by not receiving a refund of my deposit. Im only thankful I didnt pay in full so as not to pad their pockets for being incapable. I was able to have the shed properly picked up and delivered by someone knowledgeable. The whole purpose of hiring nationwide transport was to complete this job. 5 months and 200 excuses later they still did not complete the job they were hired to do
  Sincerely,
  
  *********************

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year I purchased a tiny home and used the moving company Nationwide transport to move my home. I got a quote of 6600 to move the home from ** to **. Upon delivery my home was collided with trees on the property and the roof was snatched off. The delivery driver spoke broken english and told me the damage was not the company's fault. I filled a claim with the company and the headquarters in ** and I was hung up on and shown terrible customer service . They never gave me the correct information needed to file a claim with the drivers insurance company and now I have water damage from my roof being snatched on and rain seeping into the home.

  

  Business response

  05/21/2024

  We apologize about the damages caused by the driver. Upon reviewing the information given to us, the complaint from the customer was voiced 5 months after it was delivered. It was delivered in February 2023 and a complaint wasn't given until July 2023. Attached is the e-mail our claims team sent to the customer which states that ********************** is unable to process the claim any further due to the fact that no damages were noted at delivery. Our claims team also gave the customer contact information if they wish to file for the carrier and attached the *** that lists the carrier's insurance contact information as well. I have also attached the *** that was signed by the customer at delivery.

• Initial Complaint

  02/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This broker doesn't want to pay its carriers. Is slow walking the process and is refusing to pay.

  

  Business response

  02/03/2024

  This complaint apparently involves a carrier who is complaining about a payment to his company which has not been made, probably for just cause *** Nationwide, For example - a carrier who damaged freight while in transit with his vehicle will not be paid until claim is settled by the carrier per our contract.

  Additionally, the person filing this complain speaks that we do not pay carriers - plural, again without providing any evidence.

  We recommend that this claim be dropeed for lack of suport.  We also have a great reputation fo paying our carriers on a timely basis.  See our D&B and Ansonia credit reports.  Thank you.

  Customer response

  02/06/2024

   
  Complaint: 21240734
  
  I am rejecting this response because: ***** from claims department stopped answering after supporting documents were sent to her. It has been a few weeks and no one is answering. We sent proof showing that we delivered the load as agreed .  There was no damage and the load was transported on time. We called claims department as well and no answer. 
  
  
  Sincerely,
  
  *********************

  

  Business response

  02/12/2024

  We spoke with the *** company and they let us know the car does not have to be running to show it's in motion. We were happy to get this cleared up, sent all correspondence from the *** company to the carrier and this has since been resolved. A check is being sent. Check # ******. We appreciate your patience and understanding.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The letter attached explains the problem had wit nationwide after I had paid my money the customer service people do not care about the customer . There drivers that ********************** the vehicles can not speak the English to be understood by the customer .They drop of te vehicle so dirty that you can not see any scratches that were done on the road or in a residential area . They are not a customer friendly company

  

  Business response

  01/23/2024

  We sincerely apologize for any inconvenience caused. Our claims department is gathering information on this order from start to finish and will be reaching out to ************. The order form indicated listed a delivery estimated date of 12/29, not a later than date, which means that the carrier has a grace ****** of 2-3 days from estimated delivery date. Nationwide will work diligently with the claim ************ has filed. Again, we do apologize for any difficulties faced from this issue.

  Customer response

  02/02/2024

  They have not tried to settle the claim in  a very business  manor . Stilled not settled .

  

  Business response

  02/14/2024

  Attached are the delivery pictures provided by the carrier. After reviewing both sets of pictures from the carrier and the customer, we have concluded there is no sufficient evidence of physical damage to the vehicle at delivery.

  The claim has been denied.

  Customer response

  02/15/2024

   
  Complaint: 21156848
  
  I am rejecting this response because:

  Attached are the delivery pictures provided by the carrier. After reviewing both sets of pictures from the carrier and the customer, we have concluded there is no sufficient evidence of physical damage to the vehicle at delivery.

  The claim has been denied.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/21/2023, I let ************************* at Nationwide Transport Services know that the Bill of Lading from ****** Auto Transport indicated that there were multiple scratches on my rim On 7/24/2023 I submitted the original claim and asked for clarifying information On 7/25/2023, Nationwide Claims assigned a rep for the claim. I subsequently sent pictures to Nationwide of my rime before and after transport On 8/14/2023 ************************* indicated that one estimate was sufficient On 8/21/2023 I sent the loss documentation and an estimate to ************************* 10/4/2023 ************************* asked where I would like payment to be sent 11/17/2023 I contacted ************************* indicating that I had never received payment 11/18/2023 I emailed ************************* clarifying that I should have payment sent to my ********, ** a 11/21/2023 I received an email from ************************* and spoke to him that day. He said payment had been approved and he would make sure I received a check. I also spoke to him by phone that day 1/5/2024 I wrote an email asking why I had not received payment 1/8/2024 I called and left a message for ******. I called during my Christmas vacation as well and spoke to a receptionist 1/8/2024 I received a call from ************************* at Nationwide wanting to close out the account. She suggested that she send me a buffing kit to have me buff out the scratches on the wheel. Told me that they did not want to pay for a new wheel. t a blacked out rim.1/100/2024 I sent another picture of my rim before shipping 1/11/2024 ************************* emailed me wanting to know the material of the rim 1/12/2024 I sent an email to ************************* indicating that I spoke to the dealer and they did not recommend buffing out the rim. I also let her know the price had gone up and they had not accounted for cost of replacing the rim and tire valve. I also told her I needed an answer by Tuesday 1/16/2024 1/16/2024 I emailed again I have called at least 25 times since July to no avail.

  

  Business response

  01/17/2024

  NTS responded to multiple e-mails from ******************. We needed to determine when and where the damage occurred. We have found a company, (****** Wheel Works & Powder Coating), that will repair the rim, and sent this to ****************** to schedule the appointment. Once she has the appointment, NTS will pay the shop for the repairs. In no means are we avoiding ****************** and we apologize If she felt this any way. 

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Details:- Transaction date: 11/8/2023 - Amount paid: $5,459.00 - Nature of dispute: Damage to vehicle due to neglect of carrier/driver. Specifically, the driver picked up my vehicle and ALL windows were up. On 11/15/2023 I receive a call from the driver indicating the back passenger window is down and won't go back up. After some discussion, the driver admits that he may have hit the window button causing the window to go down. After words with my husband regarding responsibility for repair, the driver says "they not gonna pay for that" and hangs up. I contacted the office and spoke to ******* who advised, "Mechanical and electrical damage are not covered, only driver negligence is covered and anything under it. So, an example would be; if the driver opens the door of the vehicle and hits anything, causing the window to break, or fall off the track." I reiterated that the driver has already admitted to hitting the window button allowing the window to go down. I also shared that the fact the window was let down and not let up was clearly neglect. The result of the exposure of the vehicle to the elements/moisture damaged not only the window mechanism but also the speaker system. Also, supposedly, ******* had to instruct the drive to cover the window with plastic AFTER he knew the window was down.Business attempt to solve issue: None. The business couldn't care less about the condition of my vehicle, and has already stated they aren't paying for the repair. It cost $785.51 to repair the window and the sound system repair is outstanding. The estimate is $850.Account/Order#: ******** Desired resolution: I am requesting reimbursement of $1635.51 for repair cost. ($785.51 - window regulator + $850.00 - sound system)

  

  Business response

  12/20/2023

  Thank you for your request with regards to the complaint filed by **********************************

  This dispute is regarding mechanical issues which is unfortunately not a covered peril.

  Per the broker - the passenger window fell during transport and the shipper/customer was told that it falls under electrical damage and that it would not be covered. The driver did put a crash tape on it so the interior would not get affected. Therefore, this is no way a neglect by Nationwide or the carrier that did the transport.

  Should the shipper/customer have any questions or need information we'd be more than happy to help.

  We do appreciate your feedback and concerns.

  Thank you,

  ***********************, Claims Coordinator

• Initial Complaint

  11/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contracted with Nationwide to ship a car. Couldnt get it done after nearly two weeks despite many promises. After they stopped answering phone calls, texts, and emails I decided to find another shipper. Nationwide then refused to give me a full refund, which was all that I asked for. Contract number ******.

  

  Business response

  11/02/2023

  In response to the complaint that was submitted by ********************:

  After reviewing the order we are going to refund the customers credit card in the amount of $51.00.  We apologize for any inconvenience this has caused.

  Please let us know if there are any questions.

  Thank you.

  Customer response

  11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but it says a lot about the company that it took first a threat of a BBB complaint, then the actual complaint to get them refund my money. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Nation Wide Transportation for a job. We paid upfront in full for the service to transport our houseboat. The driver was negligent when transporting our boat. He told me the boat was not properly on the hydraulic pads. Then he tried to move the boat over with a piece of wood and put a 2ft hole in our boat along with other damages. He called us at 10pm after having it since 10am to let us know there was an issue. Never reached out to the Broker. I had to let the Broker know what the situation was. The driver wanted to pay for damages he made in cash until he realized there were far more damages due to his negligence. He tried to state the cracks in the transom were already there although I had proof, they were not from taking photos prior to transfer pickup. Our boat has been sitting on blocks in *************** since 06/14/23 from accident date 6/13/23. It originally was blocking the bay of the fiberglass shop for 1.5 of those months, which I was getting heat from the shop owner that he did not have access to his shop and his guys were working now in the sun all day in 90-degree heat. After having to fight my insurance company, the drivers insurance company and submitting a claim with ***, with horrible comm.(zero response to my emails/concerns)my insurance covered the damages made by the driver. I paid the remaining balance in cash. Now my boat is fixed, the shop needs it out of there. I decided to schedule for the boat to be delivered to the destination I had paid for. It also specifies in the bill of lading my boat would be delivered after repairs were made. The driver is refusing to transport without payment and NTW is refusing to pay and I wouldnt want to pay him until my boat is in its slip with no further damages. Due to him not accepting this we want our refund. This is a conflict of interest for me and not something I signed up for. I contacted ****** and ***** who were assisting me, and ***** said she would call me back 2days from 08/22/23 after she spoke to the driver. She did not. I left mgs to speak to her and now days go by and I am left with no answers. She then still did not call me back and instead had ****** her assistant call me who cannot make any decisions or help me. I paid a lot of money for this horrible experience, and it just is not right.

  

  Business response

  08/25/2023

  Thank you for your request with regard to the complaint filed by *************************. Please see the response below which explains the process that we have been completing on behalf of our customer. 

  We were notified of the issues on June 21, 2023, regarding the damages that were incurred as a result of the contracted carrier used for the requested transport. Upon notification of the damages, we began the process of notifying the required parties and collecting the proof of the claimed damages. A claim has been submitted to the carrier's insurance company and is currently pending and still under review. We continue to work with the carrier's insurance company to get this claim resolved. Our procedure in claims is that we hold the carrier's pay until the claim has been settled with the insurance company and/or the carrier. An offer was made to the carrier of $1,500 and we would hold onto the $2,500 which is his deductible on his policy, but the carrier would not accept the amount because he wanted to be paid in full. **************** stated that she does not want the carrier to be paid at all. **************** had a separate agreement with the carrier which has nothing to do with Nationwide Transport Services. As for the refund, the transport was completed but unfortunately there were damages.  

  I believe that this complaint should be dismissed as we have a required set of procedures that must be completed in all insurance claim filings and this procedure was followed. Once the claim has been settled, payment to the carrier will be processed. 
  
  Thank you, 
  Claims Coordinator 
  *****************;

  Customer response

  09/04/2023

  False information was given regarding the transporter and myself having a separate agreement. This letter was not received in adequate time to respond as I was out of town responding to my boat being delivered by someone else. I do not think nation Wide Transportation should keep the money I paid for a service not delivered. They ignored my responses until BBB was involved. They did not return my calls and again had assistants call me telling me they were not the decision makers and there was nothing anyone could do. I do not feel this service was provided as promised. After BBB was involved they called and were willing to refund $800 out of the $5500 I had to pay. My boat had $100,000 dollar coverage on it with the fee of $5500 and when it was involved in an accident that coverage seemed to not be in place. ,I didn't see any of that money or coverage. The transporter insurance wouldn't even cover the accident, my insurance covered in it leading to them dropping my insurance and then I had to pay $6,000 cash on top of that. That did not include the four times we had to drive to see the boat, hotels, meals, gas or any additional costs. This is the worst service I have ver had. If the service is terrible then why should I pay full price for their mistakes. Where is my $100,000 coverage I paid for???

  

  Business response

  09/06/2023

  Nationwide Transport Services is not keeping the money. There is a damage claim under the carrier's insurance and once the claim has closed we will pay the carrier that did the initial transport. Nationwide did not ignore ******************** responses. Nationwide Transport Services claims representative was in communication with ****************. The refund of $800.00 was to pay for the 2nd carrier to deliver the boat to the final destination. There is coverage in place as there is a claim pending on the 1st carriers insurance. The carrier used is a qualified carrier that also has Progressive as their insurance provider.  Nationwide Transport Services contacts Progressive weekly for updates. As of today, we are waiting on a response from Progressive with an update.

  Customer response

  09/12/2023

   
  Complaint: 20521528
  
  I am rejecting this response because: The driver did not accept responsibility for not properly lining the boat on the hydraulic pads after telling us that was what caused the damages. He had pulled over because the boat was moving all over the place and was flagged down by another truck. he tried to wedge a piece of wood in-between the hydraulic truck and our boat to move it as heavy as it is over and in place. That is when he put a 2 foot hole in our boat. He told us on the phone the boat was not lined up properly and wanted to take our boat to a shop and cover the damages out of pocket. When the boat arrived and he realized there were additional damages from the boat bouncing around and it's condition he decided he did not want to cover the additional damages that were not there during pick up of transport. $13,144 dollars worth a damages were fixed. This driver lied to his adjuster and said he never was at fault when he told us he had not properly loaded the boat and it was moving during transport. The claim is closed and has been closed for a week. His insurance is not covering anything. I can not believe I have to accept this service. This company $1500 to make a phone call and submit a claim that I had already submitted. Then I was ignored. I'm frustrated that I have to deal with lying drivers with poor judgement and unethical motives putting me and my family in a very poor situation from the very start. The fact that you NWT have supported this drivers intensions bothers me even more after you know the entire story of his motives. The driver was even asking me what I paid you on top of what he was paid. He's a scam artist!!! then he inappropriately called me sunshine after telling my husband he put a whole in our boat. He didn't want to give his insurance info and wanted to pay cash so he didn't get a ding on his insurance record. The guy is the worst. I feel bad for anyone who would consider this company for the situations we have been in and then working with another company it was complete day and night. The other company knew what they were doing. Loaded and transported our boat within 15 minutes. was very professional and charged we less than 15% of the cost. As they said I paid $800 for a new company that I hired to transport 1 hr load and unload and paid you $1500 for what?? again I want to be reimbursed for this horrible experience. I will not stop complaining and sharing my story and will reach out to the attorney general next for NC ******* and ******** if there is no resolution with a reimbursement.  
  
  Sincerely,
  
  *************************

  

  Business response

  09/19/2023

  We understand ******************** frustrations on this claim and have tried to come to a solution to the best of our abilities.  ********************* handling this claim (Progressive) is responsible for claims determination (based on negligent liability).  We are not a party to this determination and are unable to affirm or deny those details since this is your insurance company as well. We have refunded her $800.00 as a show of good faith and have blocked this carrier from doing further transports with our company.  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩