Complaints

This profile includes complaints for Nationwide Transport Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nationwide Transport Services, LLC

  2765 W Cypress Creek Rd Fort Lauderdale, FL 33309-1745

  
• 

  Nationwide Transport Services LLC

  550 N Reo St Ste 230 Tampa, FL 33609

  
• 

  Nationwide Transport Services, LLC

  9200 Belvedere Rd #204 West Palm Beach, FL 33411

  
• 

  Nationwide Transport Services, LLC

  8180 NW 36th St Ste 225 Doral, FL 33166-6664

  
• 

  Nationwide Transport Services, LLC

  1660 SW Saint Lucie West Blvd Ste 301 Fort Pierce, FL 34986-1965

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time of delivery, we did not receive any paperwork from the driver, and he was unable to communicate with us as he did not speak English. This all happened 3/27/25. I purchased this camper two days before delivery and contacted the company. I was assured that for a same-day flat fee, the camper would be delivered that day, as the driver was supposedly only two miles away and could be dispatched immediately. This conversation took place around 9 AM. However, I experienced nothing but delays and miscommunication. Despite being told that I finally received a call at 4:30 PM that the driver was almost there and would arrive soon, he did not show up until after 7 PM. When he finally arrived, he was unable to complete the delivery due to not having the proper equipment. As a result, I did not receive the camper until the next morning.I specifically chose this company over other, more affordable quotes because I was guaranteed same-day delivery. That promise was not upheld, and this entire experience has been frustrating and stressful. To make matters worse, when the driver arrived, he was informed that no one might be home, yet he still came to the door instead of following the instructions I had provided. Because he did not speak English, it took us over 25 minutes of back-and-forth communication through translators, phone calls, and the dispatcher to explain what needed to be done. We had instructed him to back the camper into the side of the house, but instead, he pulled down the driveway, drove onto our front yard over our septic tank, got stuck on ice, and sunk into the yardall while the driveway was fully accessible for him to back in as instructed. This caused a lot of damage to the yard and he hit things in the process.Given the multiple delays, miscommunication, and additional issues caused during delivery, I believe a refund is warranted. This company is not even helping us contact the delivery company who caused damage to the property.

  

  Business Response

  Date: 03/26/2025

  Nationwide received notice on February 27, 2025, regarding potential damages to Ms. ****** yard and trailer. We informed Ms. **** that if there were damages to the trailer, she would need to submit a claim. To date, no claim for the trailer has been received.

  Regarding the reported yard damage, we clarified that this is considered a property damage claim rather than a cargo claim. As such, Ms. **** was advised to file the claim directly with the carrier. On March 6, 2025, we provided her with the carriers contact information, and we have not received any further communication since then.
  

  Nationwide is more than happy to assist Ms. **** with her property claim and can reach out to the carrier on her behalf if needed. However, we kindly request an estimate for the damages in order to proceed.
  Regarding the transportation refund, we must respectfully decline, as the job was completed, and the Bill of Lading (BOL) was signed with no damages noted (attached for reference).
  

  We kindly ask that Ms. **** provide us with estimates for the damages in question so that we may assist her in recovering the appropriate funds. Please let us know how we can further assist.

  
  

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23114072
  
  I am rejecting this response because:

  There was no damage to the traileronly to the yard. However, your company expected us to cover all estimate costs when that should have been handled by the insurance company. We signed the **** which clearly stated that there was no damage to the vehicle (camper)because there wasnt. Initially, we were concerned due to the way the driver pulled in and hit objects, but upon inspection, the camper itself was undamaged.

  The BOL made no mention of the yard, only the camper. Given this, I strongly believe a refundor at the very least, a partial refundis warranted. The lack of communication throughout this process, the redirection to someone who had no idea what was happening, and the overall lack of assistance from your company were unacceptable. Additionally, I later found out how much was actually paid to the delivery service, which was less than what I was charged. It does not seem fair for your company to profit off of me in this situation.
  
  We also went through the insurance company for the claim and are actively working with them. However, I still expect this matter to be addressed promptly on your end as well.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/07/2025

   Nationwide is a transportation Brokerage.  We deal with cargo claims and not property damage claims.  However, we did provide you with the information needed.  Nationwide is not in business to do things for free.  There is a cost for our services as well as the services of a carrier.  We agree you are due money and  we are happy you are working with the carriers insurance company and they will compensate you accordingly.  The carrier, even though there was damage to your lawn, still transported your trailer without incident.   Also understand that the order form you signed clearly states that " Each transporter is an independently owned entity and is not related to the broker in any way. I agree by signature
  hereon that the broker cannot be held responsible for any act of negligence of the carrier or any act of God or force of nature."

  

  Business Response

  Date: 04/21/2025

  We have previously responded to the complaint and we still have not received an estimate from Ms. **** to help her recover any monies that would be owed to her.  

  Nationwide received notice on February 27, 2025, regarding potential damages to Ms. ****** yard and trailer. We informed Ms. **** that if there were damages to the trailer, she would need to submit a claim. To date, no claim for the trailer has been received.
  Regarding the reported yard damage, we clarified that this is considered a property damage claim rather than a cargo claim. As such, Ms. **** was advised to file the claim directly with the carrier. On March 6, 2025, we provided her with the carriers contact information, and we have not received any further communication since then.
  
  Nationwide is more than happy to assist Ms. **** with her property claim and can reach out to the carrier on her behalf if needed. However, we kindly request an estimate for the damages in order to proceed.
  Regarding the transportation refund, we must respectfully decline, as the job was completed, and the Bill of Lading (BOL) was signed with no damages noted (attached for reference).
  
  We kindly ask that Ms. **** provide us with estimates for the damages in question so that we may assist her in recovering the appropriate funds. Please let us know how we can further assist.
  
  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23114072
  
  I am rejecting this response because

  As previously mentioned, we were informed to go through their insurance company, which we have done and continue to do. We've been working with them directly in an effort to resolve the matter appropriately.
  That said, we want to be clear: we are requesting a partial refund. While we understand that no company works for free, the experience we've had has been nothing short of frustrating. From the damages to the lack of communication and support, we feel that the service provided did not justify the amount paid especially considering the additional costs we were asked to cover just to obtain damage estimates.
  Furthermore, the tow company has been transparent about the amount they were paid for their part in the job, which makes us question the markup we were charged. Its hard to understand how its fair for your company to profit from a situation that has caused us ongoing issues and out-of-pocket expenses.
  We ask again for you to consider a refund even if partial in light of the poor experience, the additional costs we've incurred, and the continued effort we've made to resolve this matter in good faith.
  Please let us know how you intend to proceed.
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 04/23/2025

  We will agree to providing Ms. **** a refund of $257.50 which is half of the transportation cost.  We hope this will resolve the issue at hand.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2024, 18 of our solar panels were damaged during shipping by ********************. The shipment was arranged by Nationwide Transport Company, which assured us the shipment would be insured. However, we later discovered that no insurance was in place for this shipment.Since the incident, we have been in ongoing communication with **** ***** from Nationwide Transport Company in an attempt to resolve the issue and receive reimbursement for the damaged solar panels, which amounts to $6,965.82. Despite our efforts, no resolution has been provided.Additionally, Mr. ***** has delayed other shipments, claiming we have not paid for them. This is untrue, and we believe it is being used as leverage to avoid addressing the outstanding reimbursement for the broken solar panels.We are filing this complaint with the BBB to formally document our experience and seek assistance in resolving this matter. We request that Nationwide Transport Company honor their commitment, reimburse us the full amount of $6,965.82 for the damaged solar panels, and cease any further delays in our shipments.

  

  Business Response

  Date: 01/09/2025

  The date that Mr. ******* stated as the solar panels being damaged is incorrect.  This shipment was picked up on 12/4/24 and delivered on 12/9/24 when the damages were noticed. We were notified on 12/11/24 of the damages and filed the claim on 12/11/24. ON 12/23/24 we emailed Mrs. ******* with an update letting her know that as soon as we hear back from them we would let her know when we get an update.  On 12/24 we called and spoke to Mr. ******* stating again the previous.  On 1/225 we emailed Mrs. ******* to request a copy of the sales invoice to send to the adjuster.  Mrs. ******* sent the invoice over and it was forwarded to the adjuster. On 1/6/25 I spoke with the representative at ***************** to confirm they received the invoice which they acknowledged. It has been sent to the adjuster for review.   This claim is less than 30 days old which we explained to this to ***************************** Most claims take an average of ***** days.  We will continue to provide updates when the become available as we do on all claims.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  We have reviewed the attached information regarding the BBB complaint and the email trail from National Wide Transport. Unfortunately, we find the report unsatisfactory and would like to address this matter further.
  
  Please review the attached documents and let me know if you require any additional information or clarification to move forward. I look forward to your response to discuss the next steps.
  
  Best regards, 
  
  ****** *******

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired This Broker 7/18/24 to transport a commercial vehicle from **** to **********. They failed to properly VET the company they hired to do the job and that company did NOT have proper insurance, ************ did over 25K in damage during transport and has no cargo coverage to reimburse my repairs, They selected a company that was underinsured and didn't have proper coverage to transport our vehicle and they are not working with me to resolve my claim. They were negligent and should be liable for their failures.

  

  Business Response

  Date: 09/05/2024

  *********** transported Mr. ********** truck from ** to ** and during the transport it was damaged.  There is a claim filed with the carrier's insurance company.  I have spoken with the carrier and they are working diligently on the claim.  They are not denying the damages.  As we know, cargo claims take ***** days to finalize, sometimes longer.  The claim no. is ***********.  According to the carrier, the claim has not been denied as Mr. ******** has claimed.  

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22230706
  
  I am rejecting this response because: Nationwide is actually negligent in that they hired a carrier who was underinsured. The carriers insurance has indeed denied the claim and now I await Nationwides response in how they are going to make it right. I paid  and trusted them to hire a carrier that was properly insured to transport our vehicle valued over $140k to **********. This carrier only had 100k cargo insurance and it did not include automobile coverage. Now I await a resolution from Nationwide but am extremely disappointed that they failed to properly vet a carrier they do business with. 
  
  Sincerely,
  
  **** Lou ********

  

  Business Response

  Date: 09/20/2024

  We do understand Ms. ********** frustration but as we stated previously,  there is a claim that is filed with the carrier's insurance company.  We have spoken with the carrier again and they have assured us that the claim is still open and has not been denied.  The claim no. is *********** which *** and Mrs. ******** should have.  We vet our carriers through multiple sights and according to the ***** and DOT, they are a good carrier.  They have been freight verified through mycarrierpackets portal.  We are in constant contact with the carrier who is staying on top of this claim to get it closed and paid.  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving to ****** . I hired a Nationwide transportation to move my belongings. They first quoted me ****** then a couple of days before th scheduled pick up they changed the price to ******. Fine but now they will not except my credit card as payment They say now the only I can pay is money wire? It clearly stats I can. They will not even show me any proof my containers are there. I have tried from the first time they contacted me to pay them but they refuse. I just want my belongings and have no problem with fulfilling my part of the contract as it stats Thank you *****************************

  

  Business Response

  Date: 06/20/2024

  ******* requested a quote back in January 2024, but he never gave us information to give a quote. We don't have an order with him nor did we ever send out an order form. We would be happy to work with ******* on getting his load moved.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a Transportation service with NationWide Transportation Services on march 26th 2024 to transport my vending machine from **************** in ********** , ** to ************************************************* - ********** for march 28th 2024. They informed that even though they were located in *******, they had branches all over the country. I talked with *********************. I decided to hire them because the descrition of their services informed that had experience transporting ******* machines. The transpostation occured on march 28th, where the driver ***** picked the machine with me at the ********* and supposed to deliver at the same day at ************************************************. The driver supposed to deliver aroung 4 pm of the same day, but he had a stop at ********** and would arrive late at the mall. When he arrived ( around 8 pm) he decided to unload the machine by himself not seeking for help. The machine feel from the lift and was considered a total loss. I asked him to text me the details of what happened so i could have it on file. After that I opened a claim with NationWide transportation services and the nightmare started. The claim was opened on april 1st with tei departament of claim. ( claim # ******). for a entire month, they kept saying they couldnt reach the insurance company we finaly decided to do ourselves. we filed a claim with the insurance company and we are still waiting for this solution. The issues with this company are: 1) they said they had branches all over the country, which wasnt true. they hired third party to do the service. 2) they said they would take care of the claim> which was not true, we had to do ourselves because the claim department doesn't know how to do their job. 3) The contract i signed was with them and they just decided to not help at all with the claim. Today, after *********************** claim pending because this company lied through the entire process. I am seeking for a resolution.

  

  Business Response

  Date: 06/07/2024

  Nationwide has multiple locations throughout the **. ******************** stated that we hire third party carriers Nationwide Transport Services, is a brokerage, not a carrier. It is clearly stated in the order that was signed by ******************** that we would find a carrier to transport her machine. Yes We did take care of the claim. There is an adjuster assigned. We have emailed ******************** to provide us with the sales receipt of the purchase of the vending machine. The process to file a claim with the carriers insurance took a bit longer than normal. The claim has been filed and an adjuster has been assigned. We have consistently reached out to the adjuster for status updates. Unfortunately, these claims take a bit longer than a normal auto accident claim. We apologize that you feel we did not help with the claim. The claim is still active. Once we receive all of the documents needed, we can move forward with the process.
  We are sorry that ******************** feels we were not truthful in the process, but rest assured we are on top of the claim and reach out to the insurance company multiple times a week for an update.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-30-2023 a deposit was made to have a large shed relocated from one property to another. Once the money was received minimal effort was made by the company to get the shed moved. The contact person quit returning my calls and dragged the ordeal on into December 2023. I finally found someone else to do the job since I was about to forfeit the shed due to expiring lease by former owner on the land the shed was on. Nationwide transport did not provide the service they promised and failed miserably at any customer service. I have text conversations to send to you if necessary. Please feel free to contact me anytime regarding this matter

  

  Business Response

  Date: 05/31/2024

  We understand that the circumstances surrounding this issue have been frustrating for all parties involved. However, we would like to point out that the signed order form includes terms and conditions agreed upon by *********************, which specify that customer-provided load descriptions must be accurate, loading areas and pathways must be accessible, and any unusual conditions on-site must be advised in advance.
  
  In this particular case, there were multiple carriers who attempted to complete the pickup. However, due to a combination of factors, including the customer's unresponsiveness, soft ground conditions, and other difficulties, the carriers were unable to do so. We had to pay the carriers a Truck Order Not Used (TONU) .  As a result of these issues and the subsequent credit card dispute, which we have since won, we firmly believe that our decision to keep money for the work performed is fair and is also in agreement with our contract terms. (Order Number 468181) Terms and Conditions:  Customer-provided load descriptions and dimensions must be accurate, loading areas and pathways must accessible the carrier and any unusual conditions on-site on pickup and delivery must be advised in advance. Failure to properly describe and report the above information or give advance notice of special conditions will result in additional charges or truck cancellation fees.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/03/2024

  When I first contacted ************************* at National Transport, I sent him all of the dimensions of the shed to be moved and had the current owner of the shed send pictures to show access to the shed. With all of that done, a date was set up to have the shed moved. When someone arrived at the location, a private members only campground, it was determined the shed was too tall ( ****** sent me a text stating I gave him the wrong dimensions - I resent my original communication which gave the correct dimensions. He did not read the original text ). The decision was made to have the peak of the shed removed. I contacted a *********, and the peak was removed quickly to ensure the quick transport of the shed. From this point on @ 2 months went by and still no shed. ****** finally sent the name of the local transport company, and I contacted him directly. At this time I was told that any money that I paid to ****** didnt apply to the actual move. With extra equipment brought in by the local mover, the shed was loaded on a truck and delivered to my home. ************************* was willing to take my money but ultimately had no intention of getting the job done. The local mover and I agreed that National Transport was fraud, and I reported them as such. I only got my shed due to the local mover, not National Transport

  

  Business Response

  Date: 06/10/2024

  We understand *****'s frustration and would like to make this right.  Unfortunately, because 3 attempts were made by different carriers to pick up her shed, we aren't able to reimburse her the full amount. With the roof needing to be removed, the rain and the ground being too soft to utilize the heavy equipment that was needed to do the job, the carriers we dispatched were turned away. We privately e-mailed ***** and have offered her $300 for the inconvenience, but she wouldn't accept it. We are abiding by the terms of our contract that she signed and hope we can come to a consensus.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  

  I have attached the email regarding my rejection of the response. This whole ordeal wreaks of fraud and wrongful deceit. I am very stressed every time this gets brought up. I hope we can get this resolved soon
  Sincerely,
  
  *********************

   

  

  Business Response

  Date: 06/11/2024

  To reiterate, we had 3 different carriers come out to pickup the load for ***** and because of unforeseen issues, they were all turned away. The drivers we hired to pick up her load were not able to complete the pick-up due to issues that were out of our control and this goes towards the deposit. We apologize for the outcome and want to resolve this fairly. Our offer stands as $300 for the inconvenience as good faith. Attached is the offer our company sent her on 6/5/2024.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21767136
  
  I am rejecting this response because:
  Nationwide transport did not have the knowledge or the equipment to have accepted the job to move a shed. The simple fact that they made a contract to do so, knowing this to be the case, speaks volumes as to their lack of scruples and integrity. I am being cheated by not receiving a refund of my deposit. Im only thankful I didnt pay in full so as not to pad their pockets for being incapable. I was able to have the shed properly picked up and delivered by someone knowledgeable. The whole purpose of hiring nationwide transport was to complete this job. 5 months and 200 excuses later they still did not complete the job they were hired to do
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I purchased a tiny home and used the moving company Nationwide transport to move my home. I got a quote of 6600 to move the home from ** to **. Upon delivery my home was collided with trees on the property and the roof was snatched off. The delivery driver spoke broken english and told me the damage was not the company's fault. I filled a claim with the company and the headquarters in ** and I was hung up on and shown terrible customer service . They never gave me the correct information needed to file a claim with the drivers insurance company and now I have water damage from my roof being snatched on and rain seeping into the home.

  

  Business Response

  Date: 05/21/2024

  We apologize about the damages caused by the driver. Upon reviewing the information given to us, the complaint from the customer was voiced 5 months after it was delivered. It was delivered in February 2023 and a complaint wasn't given until July 2023. Attached is the e-mail our claims team sent to the customer which states that ********************** is unable to process the claim any further due to the fact that no damages were noted at delivery. Our claims team also gave the customer contact information if they wish to file for the carrier and attached the *** that lists the carrier's insurance contact information as well. I have also attached the *** that was signed by the customer at delivery.

• Initial Complaint

  Date:02/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This broker doesn't want to pay its carriers. Is slow walking the process and is refusing to pay.

  

  Business Response

  Date: 02/03/2024

  This complaint apparently involves a carrier who is complaining about a payment to his company which has not been made, probably for just cause *** Nationwide, For example - a carrier who damaged freight while in transit with his vehicle will not be paid until claim is settled by the carrier per our contract.

  Additionally, the person filing this complain speaks that we do not pay carriers - plural, again without providing any evidence.

  We recommend that this claim be dropeed for lack of suport.  We also have a great reputation fo paying our carriers on a timely basis.  See our D&B and Ansonia credit reports.  Thank you.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21240734
  
  I am rejecting this response because: ***** from claims department stopped answering after supporting documents were sent to her. It has been a few weeks and no one is answering. We sent proof showing that we delivered the load as agreed .  There was no damage and the load was transported on time. We called claims department as well and no answer. 
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/12/2024

  We spoke with the *** company and they let us know the car does not have to be running to show it's in motion. We were happy to get this cleared up, sent all correspondence from the *** company to the carrier and this has since been resolved. A check is being sent. Check # ******. We appreciate your patience and understanding.

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The letter attached explains the problem had wit nationwide after I had paid my money the customer service people do not care about the customer . There drivers that ********************** the vehicles can not speak the English to be understood by the customer .They drop of te vehicle so dirty that you can not see any scratches that were done on the road or in a residential area . They are not a customer friendly company

  

  Business Response

  Date: 01/23/2024

  We sincerely apologize for any inconvenience caused. Our claims department is gathering information on this order from start to finish and will be reaching out to ************. The order form indicated listed a delivery estimated date of 12/29, not a later than date, which means that the carrier has a grace ****** of 2-3 days from estimated delivery date. Nationwide will work diligently with the claim ************ has filed. Again, we do apologize for any difficulties faced from this issue.

  Customer Answer

  Date: 02/02/2024

  They have not tried to settle the claim in  a very business  manor . Stilled not settled .

  

  Business Response

  Date: 02/14/2024

  Attached are the delivery pictures provided by the carrier. After reviewing both sets of pictures from the carrier and the customer, we have concluded there is no sufficient evidence of physical damage to the vehicle at delivery.

  The claim has been denied.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21156848
  
  I am rejecting this response because:

  Attached are the delivery pictures provided by the carrier. After reviewing both sets of pictures from the carrier and the customer, we have concluded there is no sufficient evidence of physical damage to the vehicle at delivery.

  The claim has been denied.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/2023, I let ************************* at Nationwide Transport Services know that the Bill of Lading from ****** Auto Transport indicated that there were multiple scratches on my rim On 7/24/2023 I submitted the original claim and asked for clarifying information On 7/25/2023, Nationwide Claims assigned a rep for the claim. I subsequently sent pictures to Nationwide of my rime before and after transport On 8/14/2023 ************************* indicated that one estimate was sufficient On 8/21/2023 I sent the loss documentation and an estimate to ************************* 10/4/2023 ************************* asked where I would like payment to be sent 11/17/2023 I contacted ************************* indicating that I had never received payment 11/18/2023 I emailed ************************* clarifying that I should have payment sent to my ********, ** a 11/21/2023 I received an email from ************************* and spoke to him that day. He said payment had been approved and he would make sure I received a check. I also spoke to him by phone that day 1/5/2024 I wrote an email asking why I had not received payment 1/8/2024 I called and left a message for ******. I called during my Christmas vacation as well and spoke to a receptionist 1/8/2024 I received a call from ************************* at Nationwide wanting to close out the account. She suggested that she send me a buffing kit to have me buff out the scratches on the wheel. Told me that they did not want to pay for a new wheel. t a blacked out rim.1/100/2024 I sent another picture of my rim before shipping 1/11/2024 ************************* emailed me wanting to know the material of the rim 1/12/2024 I sent an email to ************************* indicating that I spoke to the dealer and they did not recommend buffing out the rim. I also let her know the price had gone up and they had not accounted for cost of replacing the rim and tire valve. I also told her I needed an answer by Tuesday 1/16/2024 1/16/2024 I emailed again I have called at least 25 times since July to no avail.

  

  Business Response

  Date: 01/17/2024

  NTS responded to multiple e-mails from ******************. We needed to determine when and where the damage occurred. We have found a company, (****** Wheel Works & Powder Coating), that will repair the rim, and sent this to ****************** to schedule the appointment. Once she has the appointment, NTS will pay the shop for the repairs. In no means are we avoiding ****************** and we apologize If she felt this any way.