Reviews

This profile includes reviews for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vacation Village Resorts has 47 locations, listed below.

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  Vacation Village Resorts

  2626 E Oakland Park Blvd Fort Lauderdale, FL 33306-1614

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  Vacation Village

  20 Williamstown Road Lanesboro, MA 01237

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  Vacation Village

  276 Brodie Mountain Road Hancock, MA 01237

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  Vacation Village Resort

  3111 Arabian Nights Blvd Vacation Village at Parkway Presentation Center Kissimmee, FL 34747-4517

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  Vacation Village Resort

  3111 Arabian Nights Blvd Vacation Village at Parkway Presentation Center Kissimmee, FL 34747-4517

Review Details

• Review fromTammy H

  Date: 03/06/2025

  1 star
  Don't waste your time or money on this company. You will never be able to enjoy your vacation as they try to sell you something every time you go there. They hold your parking pass, hostage until you agree to sit through a minimum 4-hour high-pressure sales presentation. They try to tempt you with gift cards, and breakfast but don't fall for it. Their property management company **************** Resorts will not take responsibility for their billing errors which causes people to pay more. They improperly flagged my account as a bankruptcy. Due to this, they failed to send me an invoice and I couldn't access my account online, to pay my maintenance fees. They also charged me interest due to their error and refused to reduce the fees. If I could rate them Zero Stars I would.

• Review fromKatelyn K

  Date: 03/04/2025

  1 star
  Our experience with Vacation Village Resorts has been a disaster from the get-go. To make it as clear as possible, the decision to purchase this timeshare was made under misleading and deceptive circumstances, Vacation Village employees misrepresented the terms and benefits of the timeshare to us. During the presentation, which occurred in *********, we were falsely led to believe that we could easily rent out the timeshare for income and that it would provide us with flexible vacation opportunities at any time. However, this was not the case, and the availability of vacations has proven to be extremely limited when attempting to schedule dates. We were also told that the offer would be unavailable if we left the presentation, which pressured us to make a ***** and regrettable decision.We were subjected to aggressive sales tactics and constant pressure to sign the contract. We were not given the time or space to fully consider our options, and when we attempted to decline, we were met with resistance. At no point did Vacation Village Resort fully disclose the exorbitant maintenance fees, or the high-interest rates tied to the timeshare if the full balance was not paid upfront. This lack of transparency and misleading information contributed to our poor decision to enter this contract, and we now find ourselves in a situation where we are unable to enjoy the benefits promised by the company.We are done with these guys!

• Review fromDelAndre I

  Date: 03/01/2025

  1 star
  My name is ******** I, and my significant other is ****** ********. We purchased a Time Share from this company in July of 2023. They were not forthcoming about all the separate cleaning fee, as well as Ballon fees during our tour and signing of the paperwork. They are NOT a establishment i would recommend doing business with.

• Review fromCHARMAINE C

  Date: 02/20/2025

  1 star
  
  On November 6, 2021, while walking down the street in Las Vegas with my sons, we were approached by one of their representatives who asked if I was from Vegas or on vacation. He offered me free gifts and directed me to speak with a woman behind the counter in a store nearby. She explained that I would receive 3 free gifts just for sitting through what she claimed would be a one-hour presentation. At the beginning of the presentation, the representatives took my driver's license and refused to return it until they said the presentation was over. The one-hour presentation turned into a grueling experience lasting over four hours. I declined their offers, then the representative kept pressing and even brought another man to my table to continue the pressure. The major factor in my eventual decision to purchase was the promise about Disney benefits. They assured me that as a member, I would have access to everything Disney offers – discounted theme park tickets, stays at Disney resorts, and even Disney cruises. That was a Lie! They didn’t even give me the free gifts they promised me. It is always a hassle booking a room for the date that I am looking for. I tried many times to schedule vacations during my designated week 20, and was told the hotel was booked. I am a 61-year-old retiree from the Department of Veterans Affairs, and it is sad that Vacation Village Resorts will pressure someone into purchasing a time share. I do not recommend this company to anyone, not even my worst enemy.
  

• Review fromGeorge & Penny S

  Date: 02/18/2025

  1 star
  We were TRAPPED in a 6-hour high-pressure sales nightmare at ************* in ********* where these sharks wouldn't let us leave except for a pathetic snack break while they cycled through salespeople hammering us with lies! They kept dropping prices and spewing nonsense about this being an "investment" for our kids - conveniently hiding the fact our children would be stuck with endless maintenance fees. The "free week" they promised was a complete scam, requiring extra points and payments, and they strong-armed us into an *** membership loaded with hidden fees. They rushed us through signing mountains of paperwork without giving us a chance to read anything - just desperate to move on to their next victims and take more money! The maintenance fees we're forced to pay are absolutely outrageous, especially since they changed the program so we can only use it every other year now. What exactly are we paying for? During our stays we've had a broken toilet that my husband had to fix HIMSELF after staff ignored us, curtain rods falling off the walls, and broken appliances. The properties are falling apart all while they pocket our money! To add insult to injury, every single time we visit we're forced into more insufferable sales meetings where they try to pressure us into buying more weeks or roping our friends and family into this nightmare. We are FURIOUS about being deceived by this company and their predatory sales tactics. Everything they promised in that miserable sales presentation was a lie - the "investment" opportunity, the "free" weeks, the "luxury" resorts, all of it! They trapped us in a room for 6 hours, bombarded us with pressure and manipulation, then rushed us through signing before we could understand what we were getting into. This whole experience has been nothing but stress, disappointment and regret. STAY AWAY from Vacation Village Resorts unless you want to throw your money away on broken appliances and endless harassment!

• Review fromMelissa S

  Date: 01/26/2025

  1 star
  We were completely betrayed, misled, and taken advantage of by Vacation Village Resorts. My now ex-husband and I were staying at ******************* where we were approached to tour the new addition and receive free breakfast the next day. We agreed as we thought it would be a perfect opportunity to ask some questions about upgrading our existing ownership. After being shuttled back to the sales room after breakfast, we met a saleswoman who gave us a tour and discussed an upgrade to our existing ownership. We ended up being there for hoursand I mean HOURS. Yet the whole time that we thought we were just upgrading, it turned out we were being sold a whole new timeshare. We were absolutely lied to and deceived. To this day I still get frustrated and overwhelmed knowing that a company can take advantage of people like that. They never disclosed to us that if we passed that our children would be obligated to the debt. To make matters worse, the annual maintenance fees have escalated over time and are now exceeding $1,000 per year, which was never disclosed to us upfront. I see many other people leaving their reviews and expressing how they were also taken advantage of. Vacation Village Resorts needs to be put to rest as their practices are predatory and wrong.

• Review fromJames R

  Date: 01/07/2025

  1 star
  I had such a bad experience with Vacation Village Resorts, and I am at my wits end with these people. These workers had the audacity to manipulate us into upgrading and misled us with their persuasive words. The thing that angers me the most is that they did this to my husband via phone call to which I was not present for. Yet they upgraded us both. We have not even used this upgrade since owning it because nothing is ever available. And because I was not present for the upgrade, I was not told about the time we are legally allowed to cancel. Vacation Village didnt actually provide us with a physical contract until a week after we signed their contract. This prevented us from knowing we had a 5 day cancellation window. We paid in full for this membership and its useless. The workers keep important information to themselves and purposely send our contract way passed the time allowed to cancel. ***** this company and do not do business with these thieves. Scam artists are what they are.

• Review fromSara G

  Date: 01/03/2025

  1 star
  My husband and I were on vacation in ***** and offered free tickets to a show and a free 2 night stay in return for attending the presentation. We agreed with no intention of signing. We were told we could travel anywhere in the world for a week for $299. At the end of the presentation, the finance guy continually lowered the down payment and loan cost to try to get us to sign. We were about to agree, but my husband had a bad feeling so we told them we would like to leave and not sign. The sales guy came back into the finance office to try to get us to change our mind and called his boss who was extremely rude when we would not change our mind. We were told to talk with the customer relations manager who went through everything again trying to get us to sign. We then had to fill out an incident report about why we changed our mind. What was supposed to be a 2-3 hour presentation turned into 6-7 hours. We also heard from a friend who advised us not to sign. She has one that it is extremely hard to navigate and she is trying to sell for cheap.

• Review fromGaby S

  Date: 12/17/2024

  1 star
  Our initial interaction with Vacation Village staff took place at the entrance of the ******************** in *********. They were actively seeking individuals willing to attend a presentation in return for a complimentary three-night vacation. We consented to participate in the presentation scheduled at the *************** on Sunday, April 2, 2023. Despite our lack of interest, they urged us to sit down and review the prices, claiming they were only available for a limited time. We were then introduced to another representative, who presented various printouts detailing prices and room sizes. After declining their offers three times, a woman approached us, inquiring, What seems to be the problem? as if our hesitation was unreasonable. She joined us and began lowering the prices to entice us further. At one point, she even reduced the maintenance fee and assured us that it would remain fixed if we signed the contract that day. Our experience with Vacation Villages has been nothing but a series of hoops to jump through, all while paying extra for benefits they said we would automatically receive as timeshare owners. They misrepresented the value of the real estate deed, claiming it would appreciate when we own nothing of value, resulting in zero resale potential. Ultimately, it appears that all Vacation Villages and El Dorado Resorts offered were a web of misinformation and deceit, designed to ensnare us in a scheme to take our money. We cannot understand how they allow their salespeople to blatantly lie about what they are selling. From the promises of traveling worldwide for $299 to the dream Hawaii vacation we were promised, this cannot stand, and we have demanded the termination of our contract.

• Review fromDeborah S

  Date: 12/04/2024

  1 star
  I won a "raffle" at the Daytona Beach Food Truck event on November 9th. The advertised raffle was for a $50 Publix GC. Publix signs were all over the kiosk where my friend and I registered. When I received the call that I won the "raffle" i was pleasantly surprised until i was informed that I needed to go into the 90 min presentation for a time share and was asked for a $129 deposit that would be returned to me upon attending the time share presentation. I was ok with this and attended the presentation. I told the sales person **** that I had to be somewhere by 3 PM and he said no problem. I was told multiple times during this presentation that I would be able to use the timeshare with no limitations on weeks, they also suggested that I can earn income from renting out the weeks I dont use. I wound up signing the contract. I got home and started reading the financing docs, they wanted to charge me 16K in interest for a 15K loan. Then I start reading the actual contract that has over 50 pages and the print is so tiny, you need a magnifying glass to read. The contract specifically states that what i purchased was for use *******. when in the presentation, the salesperson kept saying, yeah the contract will say this or that but you can use it unlimited. The $250 GC was a ruse, they instead gave me a $200 GC (not for Publix) and the deposit I made was added to a GC instead of being refunded to my CC. When I asked why the bait and switch, they apologized and I was provided with a "bonus" stay, for the "inconvenience". Today, I submitted my cancellation request via email and will be sending via **** as well. The contract states I have 10 days to cancel. I hope they don't give me the run around to return my deposit. Its unfortunate that ********** sells continue to be such a deceitful business. If you are not vigilant, they will rip you off so hard and Its a shame. Be careful when you attend these presentations, most of what they say, turns out NOT to be true!