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Review from Leonard H
1 star07/12/2024
Our experience with Vacation Village, a timeshare company, has been long and arduous! Throughout this journey, we've encountered numerous undisclosed fees and unexpected challenges, leaving us frustrated with our arrangement with Vacation Village. We have already paid off several contracts to the company. Now my wife and I are in our 90s and traveling is no longer an option.We have experienced declining health since 2018 and we are both thankful to God that we survived the ******19 pandemic. We currently live in a Senior Assisted Living facility, on a fixed income, with only Social Security benefits and small pensions. The endless increase in costs is impacting our quality of life negatively. As you can see, traveling is out of the question. We request a release from any future financial obligations. We pray that they will ***** our request. If they dont, we will be left with reaching out to resources that protect the elderly as well consumer advocates. Please do not risk your long-term financial stability by falling for this companys promises of a lifetime of adventure. The truth is adventures generally dont last a lifetime, but this expensive, predatory contract will. Protect yourselves and loved ones.
Vacation Village Resorts Response
07/15/2024
To whom it may concern:
We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.
We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Consumer entered in to two (2) separate agreements to purchase two (2) separate vacation ownerships on or about April 21, 2007, and October 14, 2014. We are sorry to hear of Consumer's current circumstances. At this time, Consumer no longer has any financial obligation to the respective Developers. If Consumer would like to further discuss their desire to relinquish their vacation ownership, they must direct their communication directly to the Associations for which they have an ongoing obligation for maintenance fees and property taxes. The Associations contact information is as follows:
Grandview at ********* ****************** and
****** Place at ****************** ******************
Attn: Owners Resolutions Dept.
***************************** #****
****************
Email: ********************************************
If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their vacation ownerships, they may contact our **************************** directly. Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************.
No further communication will be issued on this platform.
Sincerely,
*****************
Corporate Relations Manager
Vacation Village Resorts
*******************************************************************************************************************************************;
Tel: *********************
Fax: ************
Email: ***********************************Review from David G
1 star06/24/2024
On May 13th, 2024 my wife and I sat through a sales pitch to buy a timeshare through Vacation Village. We were not going to buy the timeshare due to the overall cost and interest rate they offered for the loan. The sales associate ended up lowering the price to just about $14,000. The interest rate of 17% on the loan she said she couldn't change. However, she assured us multiple times that any bank would refinance the loan, thus we could get a lower interest rate prior to our first payment being due. The sales associate also told us that the timeshare we were going to buy was 1 week in a 4 bedroom every other year. She said due to the trading power at Williamsburg we would be able to travel to any other location every year and get a 4 bedroom for a week. Again, she said this many times. Because of these two things my wife and I bought the timeshare. After we got home from our vacation I called a couple banks to refinance the loan. All the banks I called told me they could not refinance the loan since there was no collateral. They said I could get a second mortgage on my house, but not refinance on the deed of the timeshare. This is completely contrary to what we were assured and since we currently don't have a house we are unable to lower the interest rate. I then called RCI, the trading company, and they told me that if I traded my week to them I would not be able to get a 4 bedroom for a week every year. She said we could potentially get a 4 bedroom every other year, depending on where we wanted to go. I then called Vacation Village and said I wanted to rescind the agreement in accordance with Virginia law. However, they said we couldn't since 8 days had now elapsed and we only had a 7 day window to rescind. This was also not told to us, had it been, we would have done research during vacation. Finally, I have been trying to get ahold of a manager at Vacation Village to address these concerns and have still not heard back. It has been 5 weeks now.Vacation Village Resorts Response
06/26/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the allegations that have been made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at:************************************. Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from Cindi W
1 star06/03/2024
I gave this company 1 star because I couldn't give it 0 starts. My family walked into ************** to shop and enjoy the show where we met a woman named ******! Well ****** didn't EVER say we were going to a Time Share, instead she told us we'd be going to tour a new resort that was opening up. She made a ton of promises and blew smoke up our stacks, made an appointment with us to be picked up by an uber and as we turn to leave, she proceeds to ask for a REFUNDABLE $20 deposit. Next day comes, we **** there to find out its a Time Share and immediately text ****** saying this wasn't what we were told and we'd just take our money back to leave. ****** responded with "Why'd you even have us pick you up?" And then nothing, she just ghosted us. So we asked everyone at the hotel to refund us so we could leave, ***** would talk to us. Long story short, they took my family way away from where we were staying, charged us $20 to do so and left us stranded to pay the $47.00 cab fee back to our resort, not to mention took approximately 4 hours of our 60 hour vacation from our family. ***** would give us contact info, ***** knew what we were talking about and no management ever presented themselves. We left VERY UNHAPPY, $67 lighter, hungry, tired, irritated and feeling very lied to.Vacation Village Resorts Response
06/07/2024
Re: Customer Review #****** *********************** **********************************;zip code: 98632)
To whom it may concern:
Thank you for sending us the communication from the Consumer named above. We regret that the Consumer feels negatively about their experience however we deny the information as presented in Consumers communication.
We have reviewed the details of the Consumers transaction along with the history of communication with our ******************** Manager. We feel it is important to point out that all terms of the promotion were disclosed to Consumer verbally and in writing on May 27, 2024. As stated by Consumer, they registered to participate in our promotion at the ******************** in *********, ******. As a part of the promotion, Consumer was eligible to receive a complimentary 4-day/3-night vacation package along with other gift items upon the completion of a timeshare tour and presentation. After Consumer was verbally informed of the details of our promotion, Consumer electronically registered to participate in the promotion using our tablet. Consumer entered their information into the tablet and during the registration process, the complete terms and conditions of the promotion and the fact that the tour of the resort was related to a timeshare presentation were disclosed in writing to Consumer.
Consumer completed the registration process and acknowledged all of the necessary terms and conditions. That said,we understand that Consumer may have overlooked or simply misunderstood the terms as presented to them in the tablet but this was not as a result of misinformation on our part.
We regret that Consumer did not take the opportunity to complete the tour and presentation and also that they did not receive the benefit of the multiple gift items offered to them in exchange. We stand firm in our position that there was no wrongdoing on the part of the company and thank the Consumer for taking the time to write about their experience.
Best regards,
********************
Corporate Relations ManagerReview from Kaisha B
1 star05/17/2024
After reading all these reviews, it's clear what kind of business Vacation Village Resorts truly is. The overwhelming number of complaints and recurring denials make it evident that this company is aware of its poor practices and is doing a terrible job covering them up. My expectation is that they'll respond with more denials, but the proof is in the reviews and their behavior. These reviews don't lie, and neither can they. It's impossible for all these people to be liars, and no amount of denial can erase their experiences. You've really dug yourself into a hole, Vacation Village.Like many others, I've also been deceived by this company. During their presentations, they made numerous false promises just to get us to purchase a timeshare. Here's what they told me:They made the timeshare seem magical.They claimed it was a great investment with potential rental income.They assured us that rental income would cover the maintenance fees.They mentioned we could sell the timeshare back to Vacation Village at any time.The actual maintenance fees turned out to be three times higher than initially disclosed.They promised significant annual savings on accommodations, car insurance, and flights, but the details were vague.They didn't adequately explain the complexity and difficulty of booking and using the timeshare.They failed to mention that maintenance fees would increase annually and indefinitely.Since purchasing the timeshare, we've faced financial difficulties, often resorting to putting monthly payments on our credit card. The additional $500/year in maintenance fees has been a significant strain, especially since we haven't used the timeshare at all. Don't ever buy anything from this business.Vacation Village Resorts Response
05/20/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the allegations that are now being made after nearly three (3) years of ownership. Contrary to Consumer's unfounded and baseless allegations, we stand behind our product and procedures. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records. THE WRITTEN AND SIGNED DOCUMENTS SUPPORTS OUR POSITION AND REFUTES THE UNTIMELY ALLEGATIONS THAT ARE NOW BEING MADE.
If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from Tess R
1 star05/17/2024
I participated in the ************ running series in ************* back in March. Recently, I received a call from a representative of Vacation Village resorts who claimed that after signing up during a pre-race expo, I had won up to a $200 gift card and a resort stay. This seemed plausible, as there were a lot of vendors and offerings at the running expo (later, ************ also confirmed they have worked with Vacation Village before). The representative then asked that I get my husband on the line. I told her that my husband was not home. She asked me to dial him in and offered to teach me how. I told her I know how to dial-in another party, but that my husband wasnt available, and I was free to discuss a gift card and trip without him. She said she could try me back at another time when we could both talk. I declined. She told me that out of respect for my marriage, she needed him on the line. My husband did not participate in the run (nor was there a dowry at our wedding), so I have no idea why he needed to be consulted. Anyway, I told her I was no longer interested in discussing the prize as it doesnt seem my personal values align with that of her company. She became irate and eventually hung up on me. After reading other reviews on BBB, I am certain she was pushing to have both of us on the line under the assumption that we would both need to give consent before making some kind of large monetary commitment with a joint banking account. Beware.Vacation Village Resorts Response
05/20/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We are writing to inform you that we deny the allegations that have been made by Consumer in their Review. We are also writing to address the Consumers misconception regarding the requirement for both spouses to be present during the phone call.
Quite simply, both parties are required because the Terms and Conditions of the Promotion that Consumer registered for clearly states that BOTH parties must acknowledge receipt of all the benefits offered through the Promotion. This is true for married as well as cohabitating couples.This requirement is in place to ensure that ALL information regarding the Promotion is accurately provided to BOTH parties simultaneously in order to avoid any confusion or discrepancies. There is no ulterior or nefarious motive behind this requirement; it is simply for the efficiency and clarity of the process.
We regret that Consumer ultimately decided NOT to participate in the Promotion that she initially registered for. Should you have any further questions or require clarification, please do not hesitate to reach out to us.
Thank you for your attention to this matter.
Best regards,
********************
Corporate Relations ManagerReview from TEKO C
1 star05/15/2024
We are leaving this review because we are extremely disappointed with the service that we have received from Grandview employees. This is due to the deceptive sale practices, misleading information and carefully omitted key details such as our legal right to cancel a contract. Grandview failed to address the multiple complaints and concerns we have brought to their attention. This began when we were invited to a presentation in exchange for a discount on event tickets. During the presentation, we were given a tour of the resort with misleading information, such as being told that only owners have access to the resort. We were told how easy it would be to book a vacation, which turned out to be the exact opposite. The sales agent emphasized the ease of using the timeshare, including the ability to make reservations anywhere in the world. We were told that we could make income by renting out the timeshare, which was another lie. On July 8th, 2022, we purchased a timeshare at ********* Resort in *********. We were pressured to make the purchase, not giving us time to think it over, telling us that the deal was only good for that day, and refusing to accept "no" for an answer. After 2 hours, we finally gave in and moved forward with the purchase. Our salesperson told us not to mention the rental opportunity in the contract signing and told us we had to tell them we were buying it for personal use and our own vacations. We were promised exclusive access to ****** resorts, cruises, and parks, which turned out to be more lies. After more than 18 months, we have been unable to use our timeshare and feel deceived by the misrepresentations and omission of important information during the sales process. We would never have purchased anything if it werent for the lies and misrepresentations that we had to endure from shady sales reps!Vacation Village Resorts Response
05/20/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the allegations that are now being made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from Cesar V
1 star05/02/2024
It is evident that Vacation Village resorts engaged in deceptive practices to sell us a timeshare that does not support the promises made during the sales presentation. We were deliberately misled about the timeshare representing a real estate investment, the ability to profit from renting or selling it, and the exclusive access and availability of the resort. These misrepresentations have caused significant distress and a financial burden on our lives. The salesperson assured us that the timeshare would not only provide a memorable vacation experience but also a lucrative investment opportunity. We were explicitly told that we could rent out our timeshare to cover our monthly payments, and further down the line, we could sell the timeshare, making it a profitable venture. What comforted us the most was the promise of a buyback program that Vacation Village was known for. We were also told that if our lifestyle changed or we no longer wanted to own the timeshare, that Vacation Village has a Right of First Refusal in the contract, and they always gave reasonable value when buying it back. Had we been provided with a copy of our contract when we left the presentation, we would have had the ability to review in private and been made aware that we had a 5-day window to cancel the contract without penalty and receive a full refund. The sales team and the closing officer deliberately omitted this vital information and deprived us of our consumer rights. Shame on you Vacation Village Resorts.Vacation Village Resorts Response
05/06/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the allegations that have been made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period. Consumer is also incorrect in claiming that they did not receive a copy of their Contract; Consumer was provided with a comprehensive copy of all documents that they signed to take home for their records on the date of purchase.
If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from Eric T
1 star04/26/2024
Told us we would be on a 90 min presentation. Its going on 150 mins.Vacation Village Resorts Response
04/29/2024
We are in receipt of the BBB Customer Review by ****************** (************** from zip/postal code:28613) on 4/26/2024, which only states Told us we would be on a 90 min presentation. Its going on 150 mins.First, please be advised that we are unable to identify this Consumer with the very little information provided. We have no way of confirming whether or not "******************" has ever participated in any sales presentation at a Vacation Village Resort.
It is true that the sales presentation is expected to last approximately 90 minutes however, if a prospective purchaser determines that he/she is interested in purchasing a timeshare interest, that prospective purchaser then must participate in the purchase process which necessarily increases the time the prospective purchaser will spend at the Resort. The prospective purchaser is given as much time as they require to ask questions about anything they need clarification on and, if needed, review and sign documents. It does not benefit the prospective purchaser or the Developer to limit the entire transaction to ********************************************************* completing a sales presentation, he/she has every opportunity to walk away and/or end the sales presentation at any time of their choosing.This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our **************************** or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from MAUREENA A
1 star04/21/2024
We are writing this review because we have reached our ****-end with Vacation Village. This all started when we received an offer for free vacations at the Vacation Village in Orlando. This offer was too good to pass up, and we eagerly accepted the opportunity to attend a one-hour presentation. Little did we know that this presentation would turn into a mind-blowing four-hour extravaganza chock full of lies! Despite our initial hesitation, these persuasive representatives managed to coerce us into signing a 10-year contract that has since failed to deliver on its promises. On numerous occasions, we attempted to make reservations and were shocked to discover that we had to pay exorbitant extra fees making it virtually impossible for us to utilize the so-called "benefits" of our timeshare. Using our timeshare has been very frustrating as well as a financial strain. It turns out that booking directly with hotels is actually more cost-effective than relying on their so-called "network." We have been denied opportunities for booking through the timeshare, but miraculously, when we book through third-party organizations such as Expedia, we can secure much cheaper rates, and sometimes much nicer resorts. Vacation Village also failed to explain that maintenance fees would increase, and the debt would be passed along to our heirs for life! We are also promised access to *************** ****** Resort stays & discounted ****** tickets. However, it was conveniently omitted that our children would be burdened with the responsibility of paying a maintenance fee to enjoy this privilege. Our frustration with Vacation Village is beyond words for the countless lies, deceptive sales practices, and overall financial burden that they have bestowed upon us. Weve paid enough into the contract with little in return, unless you consider $2850 per night a benefit of ownership. To anyone considering a Vacation Village package, turn around and run!Vacation Village Resorts Response
04/24/2024
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the allegations that are now being made after more than seven (7) years of ownership. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, *******************************************************************************************************, or by email at: ***********************************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations ManagerReview from Jay J
1 star04/17/2024
We purchased a deeded timeshare with Vacation Village at the beginning of 2012 and after spending over $40,000, we have yet to use it! The salesperson duped us into believing that with the proximity of the resort being so close to ******* that eventually ****** would buy it and it would skyrocket in value. They even took us outside and had us stick our finger through the chain link fence and said, Now your finger is in ****** property. We felt that a real estate investment was a very interesting asset we could own for a lifetime. Because ****** was set to acquire the property (or at least we were told), we thought the rental income would more than pay off the loan quickly and we would be traveling for free throughout retirement. Well, were retired and as we previously stated weve NEVER USED THE TIMESHARE, because of the severe lack of availability. They told us that the resorts were exclusive to their owners, but we recently debunked that statement by looking at Hotels.com and voila there is availability to non-owners at a fraction of the price we paid. After learning of this, we tried to use the buyback program we were told about during the sales presentation, only to find out that this does not actually exist! The worst part of this is the financial details were clearly miscommunicated. They did not disclose the interest rate, nor did they disclose the finance charge which has more than doubled the total cost of our purchase. Had we known these details, we could have cared less about ****** acquiring Vacation Village and all the purported benefits which are plain and simple myths of timeshare ownership. Take it from us, these timeshare salespeople will tell you whatever you want to hear to get you to buy!Vacation Village Resorts Response
04/19/2024
To whom it may concern:
We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
We deny the untimely, false and baseless allegations that are now being made after more than twelve (12) years of ownership. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. On the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
If Consumer is experiencing a hardship and/or interested in relinquishing their Vacation Ownership, they must direct their communication to *********************. (Daily). Daily is the ****************** for the Resort at which they own.
Daily will be able to provide Consumer with the eligibility requirements, fees and costs involved with the Associations relinquishment or hardship program. All further communication regarding this matter must be directed to:
*********************.
Attn: Owners Resolutions Dept.
*****************************************************************************
Email: ********************************************This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they must communicate with *********************.
Best regards,
********************
Vacation Village Resorts
Corporate Relations Manager
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