ComplaintsforVacation Village Resorts

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Vacation Village regarding the timeshare that my late husband and I purchased. The sales presentation, which was supposed to last one hour, extended to over three hours. During this time, we were subjected to high-pressure tactics such as this is now or never, at this price, you cant go wrong, and the Finance Manager is retiring in June and is offering these exclusive deals.The presentation was very misleading. We were not informed about regular fee increases or the rescission period. We were falsely assured that the timeshare could be sold at any time for a profit and that we would always have availability for travel, which proved to be untrue as we constantly faced issues.Despite our attempts to negotiate, Vacation Village refused to accommodate our changing circumstances, harshly demanding payment and stating that the rescission period had expired. We had been making payments for over a year before our circumstances changed.During the pandemic, I was unable to work due to arthritis, and my husband lost his job due to a serious long-term illness. Sadly, my husband passed away last year. I am now solely responsible for managing the household expenses, and the ongoing stress from this timeshare has been overwhelming, especially since my account has been forwarded to Aspen.I am requesting your assistance in obtaining a release from Vacation Village. Given my current circumstances, I can no longer maintain or utilize this timeshare. I ask that Vacation Village review my case and ***** me relief from this obligation through a complete release.Thank you for your attention to this matter. I look forward to your response.

  Business response

  07/01/2024

  To whom it may concern;
  
  We are rejecting the Complaint ID: *** received from the Consumer and BBB for the following reason(s):
  
  1. We have no record of a transaction with the name(s) of the purchaser/owner as provided: ****************************.
  2. We have no record of a transaction with the contract number(s) as provided: NONE PROVIDED.
  3. We have no record of a transaction with the purchaser/owner name at the resort named in the communication: NO RESORT NAME PROVIDED.
  4. We have no record of a transaction with the Email Address provided: *****************.
  5. We have no record of a transaction with the Telephone Number provided: ************.
  6. We have no record of a transaction with the Address provided: IL 60636.
  
  We are not able to respond to Consumers communication until and unless we receive:
  
  1. A copy of the signed Contract; OR
  2. The complete and accurate Name of Purchaser(s) as listed on the Contract along with the complete and accurate Contract Number; OR
  3. The complete and accurate the Name of Purchaser(s) as listed on the Contract along with the correct details of your purchase:
  a) the date of purchase;
  b) the Assigned Unit Week Number; and
  c) the name of the Resort.
  
  If Consumer has misdirected their Complaint/Communication, please remove this Complaint from our History of Complaints and kindly redirect your communication as necessary.
  
  Sincerely,
  *****************
  Corporate Relations Manager
  Vacation Village Resorts
  ******************************************************************************************************************************************;
  Tel: *********************
  Fax: ************
  Email: ***********************************
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to formally request the termination of our Timeshare contract with Vacation Village. We have encountered several issues that have left us dissatisfied with our ownership experience.During the sales presentation, we received misleading and inaccurate information, particularly regarding rental options and financial refinancing possibilities. The undisclosed maintenance fees and the impact of the pandemic have further strained our financial situation and reduced our ability to use the timeshare as intended.Therefore, we request the cancellation of our contract in accordance with its terms and the prompt return of any owed funds.Sincerely,*****************************/*******************

  Business response

  07/01/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  We deny the allegations that are now being made. Our records confirm that Consumers are experienced Timeshare Owners that originally purchased with us in 2014 and then elected to upgrade their Vacation Ownership after six (6) years of satisfied ownership in 2020. With each purchase, we exercised great care in educating the Consumers about what they were purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase were documented in writing for mutual protection.Consumers participated in the entire sales and closing process on more than one occasion and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of EACH purchase, Consumers were provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records. Consumers most recent purchase occurred more than four (4) years ago and they no longer have the right to unilaterally cancel their Contract and Ownership.
  
  If, at this time, Consumers are experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumers. Consumers are encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumers directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
  
  We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumers would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a formal complaint against ****** Place through the BBB regarding a deceptive timeshare purchase experience. Despite winning a free stay, we were coerced into purchasing a timeshare under duress, as language barriers and misinformation were utilized to pressure us. Due to ongoing financial challenges and health issues, I am no longer able to sustain the timeshare commitment. My utmost priority is to terminate the contract. I urgently seek resolution on this matter and appreciate your prompt attention. Thank you for addressing this issue promptly.

  Business response

  06/26/2024

  We think this Consumer must be confusing us with another Timeshare Resort or Developer for another Timeshare that they own. Our records indicate that Consumer entered into a Contract with us on September 16, 2018 and then sent us a letter requesting Cancellation on September 21, 2018. Since the Consumer's cancellation request was within the statutory cancellation period, the Contract was cancelled and all funds were refunded to Consumer. A copy of our letter confirming the Cancellation and refund are attached. Consumer should redirect their communication to the correct party.

   

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a timeshare over 15 years ago with vacation village and was told we could feed back anytime we wanted. We also were forced into upgrading because they told us that the policies had changed and once again (by a separate salesman) told we give it back. We completely paid off the mortgage. Due to my husband having Progressive Multiple sclerosis, we can no longer travel. We tried to contact my the timeshare for a few years unsuccessfully (couldnt actually speak to anyone) now they are saying they wont take it back despite the hardship the fees going up each year had caused. Please no one!!! Do not buy a timeshare from Vacation Village!! They have lied and deceived us on several occasions.

  Business response

  06/24/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB)portal.
  
  We deny the untimely and baseless allegations that are now being made. On the date of purchase - July 19, 2009 - Consumer elected to enter into the transaction of their own volition. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments.
  
  If Consumer is experiencing a hardship and/or interested in relinquishing their Vacation Ownership, they must direct their communication to ***************** **** (Daily). Daily is the ****************** for the Resort at which they own.
  
  Daily will be able to provide Consumer with the eligibility requirements, fees and costs involved with the Associations relinquishment or hardship program. All further communication regarding this matter must be directed to:
  
  ***************** ****
  Attn: Owners Resolutions Dept.
  ******************************************************************************************************
  Email: ********************************************
  
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to lodge a formal complaint against Vacation Villages, a company that, in my experience, has shown a lack of professionalism and customer service. Despite multiple attempts to contact them regarding my need for termination.This lack of response is not only frustrating but also unacceptable for a business claiming to prioritize customer satisfaction. I am seeking the ********************'s assistance in resolving this matter. My goal is to receive a formal apology from Vacation Villages, along with a full refund for the inconvenience caused.Thank you for your attention to this matter. I trust that the BBB will provide the necessary assistance to ensure that Vacation Villages addresses this complaint promptly and effectively.Sincerely,****** and ***********************

  Business response

  06/24/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  Please be advised that, we do not agree with the allegations that have been made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. On the date of purchase August 6, 2001 - Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records. Since Consumer purchased nearly 23 years ago, their request for cancellation and refund is unwarranted and unreasonable.
  
  If Consumer is experiencing a hardship and/or interested in relinquishing their Vacation Ownership, they must direct their communication to ***************** **** (Daily). Daily is the ****************** for the Resort at which they own.
  
  Daily will be able to provide Consumer with the eligibility requirements, fees and costs involved with the Associations relinquishment or hardship program. All further communication regarding this matter must be directed to:
  
  ***************** ****
  Attn: Owners Resolutions Dept.
  ******************************************************************************************************
  Email: ********************************************
  
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager
  

  Customer response

  07/01/2024

   
  Complaint: 21852494
  
  To the attention of *****, 
  
  
  Thank you so much for helping mediate this conversation and for sending us Vacation Village's response. We do not agree with Vacation Villages Corporate Relations Manager's response. Her unrealistic solutions do not reflect our experience as owners. 
  
  For starters, I sent a request to the company to cancel the timeshare before we placed this complaint with the Better Business Bureau. We requested information about canceling our timeshare specifically because of financial reasons. No one responded to us at all. For her to suggest that Vacation Village was so thorough in our presentation experience is quite hilarious. Its been 23 years of stress dealing with this company. We are looking to get out of this mess in the immediate future. 
  
  We can at least appreciate that she provided the contact information for someone who can help us within the organization, although it would have been better not to be called liars about the complaint we submitted. But disclosing this information does not excuse the fact that we did our due diligence to communicate with them about this matter already, but they are acting as if thats not the case. We hope you recognize the nasty behavior we described initially and understand why its necessary we part ways with Vacation Village. We anticipate that the information provided by ************ may not be exactly what we are looking for, so we may be contacting you again in the near future about further assistance to relieve us of this timeshare. 
  
  Sincerely,
  
  ****** And ***********************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Vacation Village regarding the cancellation of our membership. Despite our repeated requests, we have been unable to obtain any relief or assistance in this matter.The circumstances we are currently enduring have made it impossible for us to continue with our membership. I have clearly explained to Vacation Village that we are facing significant financial hardships and can no longer afford to maintain this membership. However, our pleas for cancellation have fallen on deaf ears.My husband, ******, has been dealing with several heart issues, including A-fib, a pacemaker, and multiple heart attacks that have resulted in the placement of four stents. As a result, he is currently in heart failure. This medical hardship has severely limited our ability to travel any significant distance. Given our circumstances, it is both unreasonable and financially burdensome for Vacation Village to continue to hold us accountable for the membership. We have made it clear that we are no longer capable of utilizing the benefits and services provided by Vacation Village due to ******'s health condition.We have exhausted all avenues of communication with Vacation Village, and their lack of response and assistance has left us feeling frustrated and helpless. We believe that Vacation Village has a responsibility to address our situation with empathy and understanding, considering the extenuating circumstances we are facing.We kindly request your intervention in this matter. We seek your assistance in facilitating the cancellation of our membership with Vacation Village without any further financial obligations on our part. It is our sincere hope that, with your involvement, we can find a resolution to this issue and alleviate the financial burden we are currently experiencing.Thank you for your attention to this matter. We look forward to your prompt response and the opportunity to bring this matter to a close.

  Business response

  06/07/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  Please be advised that have no record of receiving any request or repeated requests from Consumer regarding this matter.
  
  That said, if Consumer is experiencing a hardship and/or interested in relinquishing their Vacation Ownership,they must direct their communication to ***************** **** (Daily). Daily is the ****************** for the Resort at which they own.
  
  Daily will be able to provide Consumer with the eligibility requirements, fees and costs involved with the Associations relinquishment or hardship program. All further communication regarding this matter must be directed to:
  
  ***************** ****
  Attn: Owners Resolutions Dept.
  ******************************************************************************************************
  Email: ********************************************
  
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager
  

• Initial Complaint

  05/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 10/26/2022 we purchased a Vacation Village timeshare at the ********* at ********* but little did we know, we would be signing up for a lifetime of vacation debt. During timeshare tour our guide suggested we could potentially rent our timeshare out as much as we wanted. She even said that during the 2024 Super Bowl we could make a fortune. She said we could use the money to pay off our mortgage. They told us it was a one day only deal and took a few thousand less off the offer because we were a younger couple. As young adults, we felt guilted into this deal because they made us feel stupid to pass it up. We repeatedly said we werent sure and felt nervous about it, but the tour guide was quite persuasive. It wasnt until after we signed the contract we found out that everything they said was not true. The tour guide lied about the ability to rent our unit and viewing the bad reviews this company receives online proved that to us. We were targeted as young adults because they knew we did not know any better. We asked them to cancel our contract and we received a threat letter instead. They said our timeshare unit is a deed parcel with a mortgage and we are legally obligated. If we defaulted, their options available to them would include: additional late fees, accrual of interest, forfeiture of our property and all existing investment and possible legal action that could include a deficiency judgment which we could garnish our wages or place a lien on any real property in our possession including our home. We find the threatening letter to be harsh and uncalled for. Considering the amount we owe, these extreme threats seem ridiculous and unfair. Their response does not even address our original complaint, its only intended to intimidate us further. What kind of company are we dealing with here? We need some help. We just want to cancel the contract considering it faulty and don't appreciate being ignored and subsequently threatened.

  Business response

  05/29/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  We deny the allegations that are now being made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection.Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
  
  If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
  
  We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager

  Customer response

  05/30/2024

  We understand you claim to educate purchasers about the terms within the contract, but what about educating your salespeople to tell the truth about whats in the contract? Your statement doesnt change the fact that the salespeople lied to us and withheld crucial information. Its clear that your company trains its salespeople to say whatever it takes to convince people to sign their financial freedom away, knowing the contract keeps the company safe. You know that no one is going to read a full contract while on vacation, and your team counts on this fact to push a sale under false pretenses.
  We were told we could rent out our timeshare for profit, especially during big events like the Super Bowl. This was a blatant lie, and we now understand your sales team is not supposed to make such claims. Why were we told this when its not allowed? Additionally, the sales representative never mentioned the cancellation period to us. This is crucial information we should have been told upfront. Your letter suggests we could have asked more questions, but what kind of questions were two young adults with no knowledge of timeshares supposed to ask? We relied on your sales team to provide honest information, which they did not.
  Many other people have had similar experiences, yet your response still does not acknowledge what the sales team did wrong. All your response points out is the contract. Well, the contract states the opposite of how it was sold to us. This is ridiculous and beyond frustrating. Your company should be ashamed that your salespeople are out there lying to peoples faces, and now someone from corporate is telling me that Im in the wrong? Are you saying that me and millions of others are lying? Where theres smoke, theres fire.
  Honestly, theres no reason to talk to the ***************************** We didnt complain because we wanted to take a vacation and didnt have anyone to speak with. We complained because we were lied to and we want answers. So, have someone get in touch with us who can give us some real answers and not just blame us and say that will be their final answer.
  
  

  Customer response

  05/31/2024

   
  Complaint: 21763127
  

  We understand you claim to educate purchasers about the terms within the contract, but what about educating your salespeople to tell the truth about whats in the contract? Your statement doesnt change the fact that the salespeople lied to us and withheld crucial information. Its clear that your company trains its salespeople to say whatever it takes to convince people to sign their financial freedom away, knowing the contract keeps the company safe. You know that no one is going to read a full contract while on vacation, and your team counts on this fact to push a sale under false pretenses.
  We were told we could rent out our timeshare for profit, especially during big events like the Super Bowl. This was a blatant lie, and we now understand your sales team is not supposed to make such claims. Why were we told this when its not allowed? Additionally, the sales representative never mentioned the cancellation period to us. This is crucial information we should have been told upfront. Your letter suggests we could have asked more questions, but what kind of questions were two young adults with no knowledge of timeshares supposed to ask? We relied on your sales team to provide honest information, which they did not.
  Many other people have had similar experiences, yet your response still does not acknowledge what the sales team did wrong. All your response points out is the contract. Well, the contract states the opposite of how it was sold to us. This is ridiculous and beyond frustrating. Your company should be ashamed that your salespeople are out there lying to peoples faces, and now someone from corporate is telling me that Im in the wrong? Are you saying that me and millions of others are lying? Where theres smoke, theres fire.
  Honestly, theres no reason to talk to the ***************************** We didnt complain because we wanted to take a vacation and didnt have anyone to speak with. We complained because we were lied to and we want answers. So, have someone get in touch with us who can give us some real answers and not just blame us and say that will be their final answer.

  
  Sincerely,
  
  Shayanne Bear

• Initial Complaint

  05/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with my timeshare at the Vacation Village, particularly at the ********* location. The substantial gap between what was promised during the initial sales pitch and the reality of my experiences has proven both ***** and disheartening.Booking and Flexibility: Contrary to the assurances of flexibility and ease of booking conveyed during the sales presentation, I have consistently faced significant challenges in securing reservations. Despite planning well in advance, availability has been frustratingly scarce, undermining the fundamental value proposition of timeshare ownership.Maintenance Fees Misrepresentation: The maintenance fees were initially presented as manageable and were a key factor in my decision to purchase the timeshare. However, the actual costs have far exceeded those initially outlined creating an unexpected and unsustainable financial burden.Undisclosed Costs: The overall financial implications of the timeshare, including interest rates and hidden fees, were not fully disclosed during the sales process. The urgency and pressure tactics used during the presentation impeded a thorough evaluation of these critical details. This lack of transparency has led to a situation where the timeshare has become a significant financial strain.Given these persistent issues, which include the inability to utilize the timeshare as promised, significant financial discrepancies regarding fees, and overall disillusionment with the program, I am formally requesting the termination of my Vacation Village timeshare contract. The disparity between the services promised and those delivered has rendered this arrangement untenable.I respectfully urge Vacation Village to consider this request promptly and to cooperate in facilitating the termination of my contract. I seek relief from the financial and emotional strain this timeshare has imposed and hope for a resolution that includes a refund for the grievances suffered.

  Business response

  05/20/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  We deny the allegations that are now being made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection.Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.
  
  If, at this time, Consumer is experiencing any issue or has any question or concern regarding their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.
  
  We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-2021 Williamsburg VA. Used my timeshare that I owned in ********* to go to Williamsburg VA. While there we attended the usual high pressure sale jargon to get some free tickets. So at the end of the presentation over an hour I said not interested in the offer I would like my tickets. They did the usual stall and had someone else come over with such a better offer (not) I again said not interested I would like the tickets now. Again they sent another by this time I'm frustrated and said I'm listened I'm not interested give me the ticket or I will just leave. They started to talk I got up told my partner let go I'm leaving now and I walked away. Got back to the room and they worked her over she called and said were going to get this and this. I said they had the chance and didn't give the ticket just because I don't want to upgrade I'm not coming back. She called again and I went up there told them what a s*** show rip this was every ting in writing now and just to get out of there I signed. My partner can easily attest under oath I was blazing frustrated within there antics. Now I have tried 2 times to rent the property out and never hear from them. I would definitely tell everyone stay away from timeshares. I just want them to take it back as is I do owe I just cant deal with no communication.

  Business response

  05/20/2024

  To whom it may concern:
  
  We have received the Consumers communication directed to Vacation Village Resorts via the Better Business Bureaus (BBB) portal.
  
  We deny the allegations that are now being made. We exercise great care in educating each prospective purchaser about what they are purchasing. We make a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. Additionally, all of the benefits, terms, condition, and costs associated with each purchase are documented in writing for mutual protection.Consumer participated in the entire sales and closing process and had the full opportunity to ask any and all questions before signing any documents and making any subsequent payments. Furthermore, on the date of purchase, Consumer was provided with the statutory cancellation period along with a comprehensive copy of all documents that they signed to take home for their records.

  That said, it is important to point out that Developer, Williamsburg Resorts, ***** does not participate in any way with the rental of a Timeshare Ownership on behalf of any individual Owner. The Resort's ******************* The *************************** (the "Association") through ***************** ***** does offer a Rental Program to Timeshare Owners. It seems that Consumer's communication has been misdirected to the Developer and needs to be redirected to the Association and ***************** **** In an effort to assist the Consumer, we will forward their communication to the Association and ***************** **** The Consumer must also contact the Association and ***************** **** directly. Their correct contact information is as follows: The Colonies at Williamsburg, ***********************************, Williamsburg, VA 23188; Phone: ************ and Fax: ************. Email: ***********************************.

  If, at this time, Consumer would like any assistance in using and enjoying their Vacation Ownership, we welcome the opportunity to speak directly with Consumer. Consumer is encouraged to contact our ***************** Department.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************* Our Concierge Specialists look forward to hearing from Consumer directly to address any questions or concern they may have regarding utilizing and enjoying their Vacation Ownership.

  We remain committed to providing great customer services and assisting all Owners to realize the full benefits of Vacation Ownership and look forward to the opportunity to assist Consumer directly. This will be our final correspondence regarding this matter via the BBBs portal; if Consumer would like to communicate further on this matter, they may contact our ***************** Department or direct all further communication to the undersigned by mail at: Vacation Village Resorts, ***********************************************************, or by email at: ***********************************.
  
  Best regards,
  ********************
  Vacation Village Resorts
  Corporate Relations Manager

  Customer response

  05/20/2024

  What I would say is ********************************* whom was there with me and was the one who felt she had to stay when I said I didn't want this deal and walked out. That's how they made her feel. That fuels me and I said lets go. I just showed her what their reply was and she laughed at how they talk as if they don't use tactics to get people into thinking it's good deal ,wont last they need more points and perks. I honestly enjoyed the points I had in ********* which is closer  to home ,one of the reasons I didn't want to buy there. ******** daughters was also there with us and all can attest I did leave, didn't want this was definitely not told I could cancel I sure as heck would have done that. So I can offer them as corresponding witnesses. I also have been looking into timeshare tactics and from what I have uncovered these tactics are frequent. Offer something free for only 90 minutes no pressure, turns into 3 different salespeople and manager as well as 2 hours more. How do businesses keep getting away with it? I have told everyone and social media this is hard sales and you don't get out of it what you put into it. Rental of units obviously are made so hard you cant do them. I really just want to go back to my ********* Points or just give the whole thing back. I just have such a bad taste in my mouth from Williamsburg Timeshare experience I don't want to go back.

  Customer response

  05/21/2024

   
  Complaint: 21699880
  
  I am rejecting this response because: they did high pressure sales, they made my partner feel as if she had to stay listen to offer and call me back up more then 3 times. This whole offer started off as just a tour to see new building, just a short conversation the you get **** Gardens tickets, then another hour another salesman then as I'm getting short a manager such a great deal. I said no and now I'm leaving, I looked and said let's go. Seriously if I had been told I could cancel this I would have done it soon as I got back to the room after the presentation. These companies do this over and over probably the reason more people now say don't do it, I sure say be careful some are worth it but some are just bullies in nice clothes. To this day I tell ******** before we go anywhere that is a sales presentation if I say let's then let's go to avoid what happened in Williamsburg. I'm not sure I ever read a corporation say We will no longer communicate with the BBB. But that just shows what kind of people they are and the disregard they have for others. I really will never go back I have no desire to revisit that timeshare. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  quarter 1 of this year, i received a first notification of a late bill. This company had i am guessing sending it to an old address that had never been forwarded to my current location. I called the company to lodge a complaint about a nasty letter and immediate request for payment. I stated this was the first time i received the bill, and i would pay it online if they would waive the late fee and interest. They waived the interest but said they could not waive the late fee.As such, i would like to report this Company for false business practices. If their first electronic notification is to me with these kind of threats, my only leverage is to report them to BBB and try and seek restitutioin.

  Business response

  05/20/2024

  To whom it may concern:
  
  Thank you for sending us the communication from the Consumer named above. I have reviewed the Complaint from the Consumer.After an evaluation of the information provided, it appears from that the Consumer is writing concerning maintenance fees and property tax ********. This is handled by the Vacation Village at ************************** (the Association)via their management company, *********************** not Vacation Village Resorts or its affiliated Developer, Lando Resorts Corporation.
  
  In an effort to assist the Consumer, we will forward their communication directly to the Association and Daily Management,Inc. Consumer must also contact the ****************** directly concerning this matter. The correct contact information for the Association is as follows:
  
  Vacation Village at Parkway
  *************************
  *********, *******;34747
  Phone: ************
  Fax: ************
  Email: ****************************************
  
  Best regards,
  ********************
  Corporate Relations Manager

  Business response

  05/20/2024

  Please be advised that the Association has provided the following information in response to my communication to their office:

  Good afternoon: I tried reaching out to ***** on 5/13/2024.  There was no answer when I called, but I was able to leave a message he has yet to return my phone call.

  I have asked the Association to send an Email to the Consumer as well. It is now up to the Consumer to respond to the Association if the Consumer would like assistance.

  Thank you,

  ********************

  Corporate Relations Manager

  Business response

  05/21/2024

  To whom it may concern:
  
  Thank you for sending us the communication from the Consumer named above. I have reviewed the Complaint from the Consumer. After an evaluation of the information provided, it appears from that the Consumer is writing concerning maintenance fees and property tax ********. This is handled by the Vacation Village at ************************** (the Association) via their management company, *********************** not Vacation Village Resorts or its affiliated Developer, Lando Resorts Corporation.
  
  In an effort to assist the Consumer, we will forward their communication directly to the Association and ********************** Consumer must also contact the ****************** directly concerning this matter. The correct contact information for the Association is as follows:
  
  Vacation Village at Parkway
  2975 Arabian Nights Blvd.
  Kissimmee, FL 34747
  Phone: ************
  Fax: ************
  Email: ****************************************
  
  Best regards,
  ********************
  Corporate Relations Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩