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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Vacation Rentals

Vacation Village Resorts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vacation Village Resorts has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to the BBB in hopes that my communication will be heard by the company Vacation Village Resorts. My husband and I purchased an every odd year timeshare on October 23, 2017. We purchased after being harassed in a 7 hour long song and dance where sales people kept coming with "better deals," and wouldn't let us leave. The only reason we ended up signing was a sales *** told us there was a buy back program if we were not completely satisfied. Since then, we have only been able to use the timeshare once in 2017. I attempted to terminate my contract in 2018, 2019, 2020 and 2022, with no success. I was told to sell or transfer the timeshare, which I attempted again to no success. I do owe maintenance fees and taxes which have been sent to collections and ***orted to my credit ***ort despite me disputing them. The collector has only called, we have no paper record of the amount they are demanding.We are willing to work on a payment plan to pay the balance off, once we have written confirmation of the balance, however, would prefer to do so with written confirmation that we will be released from our contract once the balance is paid. This is becoming urgent as my husband is a veteran with a recent diagnosis with diabetes, and he has lost work hours and income over his condition, and we now have a severe increase in health expenses. With these hardships we would like to negotiate a release accordingly as we cannot use the resort and will not be able to afford the cost of these fees in future. Please let me know what our options are. Thank you.

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the attached document

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a month ago, we sent an email after being told to try and sell our timeshare. This suggestion felt incredibly dismissive since our membership has no resale value, and we didnt purchase it through a third party. We expected to be able to communicate directly with Vacation Village to find a resolution. Instead, we received a denial email, as though we were just expected to accept being taken advantage of. This treatment is unacceptable. Weve also read other complaints here mentioning a hardship program, yet never has anyone at Vacation Village mentioned this or offered it as an option. Essential resources are being withheld, leaving us stuck without real solutions. We ask that this situation be reviewed thoroughly and that Vacation Village be held accountable for its handling.

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They called me to tell me I won a $200 ABC gift card and they needed me to come pick it up in Orlando. In order to make an apt they needed a refundable deposit. When I wanted to cancel the whole thing they told me my refundable deposit was not actually refundable. They are stealing my money and were just going to give me the gift card that I won. They are a scam! I want my $129 back and to be done with them

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with el dorado resorts corp, I do not have a contract with el dorado resorts corp, they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:04/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vacation Village promises discounts on clothing, flights, rentals, and more. All that they told us was a lie and scam. They told us we can make a traveling company out of this opportunity, by scheduling people vacations and charging them more to go to certain locations which is a lie. The place we visited wasnt even the same place they contracted us with, we are have a time share at a patriots inn in Williamsburg ********. They also didnt allow us to read over contracts, they signed our name to the forms with auto signature. When asked about getting out of contract they state that we had 90 days to get out of it even though our first 90 days we are still paying off down payment and cant use the the timeshare until the down payment is fully paid. So how were we supposed to know it was a lie in the first 90 days when we didnt even have access to it?

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding the timeshare we purchased on June 28, 2013, in ******* with Villas of *************. During the sales presentation, we were assured it would take only two hours, but it lasted over four. Each time we declined an offer, another seemingly cheaper one was introduced, creating undue pressure. The sales representative claimed we could use, upgrade, or rent out the timeshare for profit, yet these promises were misleading.We were also told we could exchange weeks for vacations worldwide for a fee of about $200, supported by a catalog of resorts. However, we faced issues such as insufficient points and lack of availability, preventing us from accessing the promised options.Since 2020, financial difficulties have resulted in unpaid maintenance fees, leading to our account being sent to collections. Although the contract is fully paid, the ongoing obligations have become unmanageable, especially as household responsibilities have grown following a divorce.Despite our repeated efforts to request contract termination, Villas of Fortune Place has shown no willingness to cooperate. They claim the only exit options are selling or transferring the timeshare to family or friendsnone of whom are willing to assume this burdenhighlighting our urgent need for cancellation.We have made consistent efforts to communicate our concerns and even attempted to utilize their Hardship Program for release, yet we have not received any meaningful or compassionate response. The insistence on retaining us as members, despite full payment and our explicit desire to exit, is both disappointing and contrary to the promises made at the time of sale.We are fully aware that Villas of Fortune Place has the authority to grant contract terminations, and we intend to pursue all appropriate avenues to resolve this matter. We sincerely hope that, upon review, you will consider the circumstances and grant our request for release.Thank you.

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on July 16th, 2024 I was staying at the property using my time share benefits when a man approached me and asked if I would like to have an "update" meeting . My definition of the word update would be to give me news about new developments that guests might want to know about including the proposed addition of recreation facilities, etc. So when I agreed to meet their agents it quickly turned into a sales presentation as if I needed more benefits than I already receive as a time share owner. Clearly they were not going to give up on selling me an additional contract for $10000 plus closing costs of more than $1000. What they didn't tell me as they kept bringing in different agents to try to convince me to this additional cost was a 40+ page contract I would be signing virtually using my signature and hiding the cancellation clause in the middle of the document hoping I wouldn't see it. And ****, one of the agents told me could help me rent out my unit which was in the height of the holiday season for upwards of $200. per night, thus limiting my actual costs. And curiously when I called their offices shortly after this meeting I was told that **** no longer worked for the company. So all of this tells me they don't intend to allow me to cancel the contract and here's the kicker: when I visited the property again in Sept. 2024 and met with a sales person named Said he completely ignored my concerns and tried to sell me an additional contract for $9000 which I noted on a document he gave me. I do not have this document scanned into my computer although I can send it later . I should mention that this organization has an F rating with the BBB which tells me I'm not the only one they have misled and deceived with their tactics

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Espero que este mensaje le encuentre bien. Me dirijo a usted en relacin con el contrato de tiempo compartido que mi esposa, ***** *******, y ******** ********, adquirimos el 1 ******** de 2023 con]. Este contrato fue adquirido como parte de una oferta promocional que vimos en Facebook.Lamentablemente, hemos enfrentado varios problemas con este contrato, lo que ha llevado a una situacin estresante tanto emocional como financieramente. Durante la presentacin de ventas, se nos hicieron promesas que no se han cumplido. Se nos asegur acceso a una amplia variedad de resorts y destinos, pero hasta la fecha, no hemos podido reservar ni viajar a ningn lugar. Adems, se nos dijo que la membresa de *** era ilimitada, pero hemos descubierto que esto no es el caso.Hemos intentado en mltiples ocasiones contactar a su empresa para resolver estos problemas, pero nuestras llamadas han sido ignoradas o nos han dejado esperando sin solucin. En este momento, se nos est cobrando $1,210 en impuestos y mantenimiento de propiedad, y hemos sido amenazados con el impacto negativo en nuestro crdito si no pagamos. Esta situacin es inaceptable, dado que no hemos podido utilizar el tiempo compartido.En vista de los problemas mencionados, solicitamos la cancelacin de nuestro contrato de tiempo compartido y el reembolso completo, dado que no hemos podido disfrutar de los beneficios prometidos y hemos sido objeto de publicidad engaosa. Adems, solicitamos que se eliminen los cargos adicionales de impuestos y mantenimiento que se nos han impuesto injustamente.Agradecemos su atencin a este asunto y esperamos una pronta resolucin. Por favor, pngase en contacto con nosotros dentro de los prximos ************************************************************** no recibir una respuesta adecuada, nos veremos en la necesidad de considerar otras acciones, incluyendo asesoramiento legal.

    • Initial Complaint

      Date:04/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the process of buying a home and I was staying at the Vacation Village Resort for a few months in **************. I was approached by a sales person inviting me to a FREE Breakfast at the Resort Vacation Village. He mentioned to me the Great opportunity that I would be having if I joined their breakfast. I mentioned to him that I was not looking for an apartment I was in process of buying a house. He said this opportunity would allow me to travel all over the world and to not pay a cent. I kept saying I was not in the market for these kinds of options and I have heard allot of bad things about Time Shares . To make a long story short they promised me the world. But I still said no until my sales person told *** I would be able to make ALLOT of money if I didn't use my weeks I could sell them to other members. This sounded promising until I found out 2 weeks later by a attorney good friend of mine that information was a scam that timeshares don't do business that way, you can trade with peoples weeks but not make any money. Now here is situation immediately I called and called my sales person and Vacation Village with no responds so I disputed my deposit that I paid thinking they would call me and we would be able to figure something out. Months later I get a credit alert to my ************* reporting for $13,000 plus numerous emails asking for $660.20 plus the bad credit notice now on my report. Immediately when I knew I contacted my sales person and left over 6 messages letting him know that I was getting an attorney to fight this SCAM. I was given 1 certificate to use for the weekend of my birthday and when I went to use it I was told by the resort in Orlando that I couldn't use my week until 26 weeks. Also they gave me 2 certs of $700.00 each for a weekend get a way and that also I couldn't use because the certs you can't use right away.I Nothing that they gave me I was able to use, scammers and now they reported me to ************* THIS IS A SCAM

    Vacation Village Resorts is NOT a BBB Accredited Business.

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