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ComplaintsforCheap Vuelos
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company misleading customer buying a non refundable ticket without having regulation or restriction written anywhere for customer to read or review before they buy the ticket. Once the customer buy the ticket. The company make a phone call and tell the customer the regulations and restrictions about the ticket that customer buy. By that time its was too late to back out cause customer already brought the non refundable ticket. The customer will lost the money if they dont want to upgrade the ticket for more costs. they said the ticket that customer brought for ******************** ticket it is not guarantee that the customer will get that flight. This is a scam and that why Im reported to BBB to look into this matter.Initial Complaint
06/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This Business by this name Cheap Vuelos is advertised on line and saying that are providing and selling plain tickets they never provide tickets and they are collecting Peoples sensitive information Addresses and Birthdates they needs to be closed down by authorities.Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased airline tickets for a vacation to ****** through this business for dates 3/30/23 thru 4/3/23. My flight home on 4/3/23 was cancelled with no notice on 4/3/23 by AeroMexico. I spoke with AeroMexico, and was told it was due to 3rd party travel agencies failure to something correctly. When i spoke to travel agent from Cheap Vuelos, he indicated the flight was over booked, that was why my tickets were cancelled. I purchasef the tickets with the understanding that i buying secured seats in the plane. I was promised assigned seats with my daughters that were flying with me. The travel agency indicated i would be refunded my full amount of ticket cost which was ****** from AeroMexico and ****** from Cheap Vuelos. I have not received any information regarding this refund. I had to purchase airline tickets through ****** Airlines at a cost of ****** in order to get myself and my daughters back in the US.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.