Complaints

This profile includes complaints for El Dorado Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  El Dorado Furniture

  4429 Cleveland Ave Ste 130 Fort Myers, FL 33901-9027

  
• 

  El Dorado Furniture

  2317 Colonial Blvd Fort Myers, FL 33907-1413

  
• 

  El Dorado Furniture

  3700 Tyrone Blvd N Saint Petersburg, FL 33710-1129

  
• 

  El Dorado Furniture

  2505 Pine Ridge Rd Naples, FL 34109-5971

  
• 

  El Dorado Furniture

  25171 State Road 54 Lutz, FL 33559-6255

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov. of 2022 I purchased 3 bar stools . in April 2 of the 3's legs completely broke while someone was attempting to sit on them. I have called, emailed, sent photos, and processed claims with the warranty company. El dorado Furniture states its not a manufacture issue and the warranty company says it wasn't an accident. I'm being bounced around and no answers or replacements can be provided. At this point I would just like my money back so I can purchase new chairs These chairs cost ****** each which I'm still paying for on my el dorado account but no chairs available to sit on.

  

  Business Response

  Date: 12/01/2023

  Since the customer purchased the Uniters Warranty Plan, the customer was asked to contact Uniters to address the situation. Uniters sent an email to the customer offering a cash settlement.  It seems the customer did open the email but has never responded. 

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $4807.44 on a couch from el dorado in ******************* on 1/28/23. This included paying $293.93 on delivery. My first delivery, 2/25/23, was not completed because there were rips/tears in the couch so we had it sent back. At this point we realized the sales person ordered the wrong couch, which did not include a reclining section so I paid an additional $228.98 for the extra reclining sectional. Our new couch was again delivered on 3/11/23 where they were bribing in each section to set up the couch in our living room. As they were moving one of the sections, we noticed huge gashes in our wood floors. After this incident, we discovered that there was a piece (foot) missing on the bottom of the couch which left a s**** sticking out which caused the damage to our floor. I have been trying to get the company to give compensation for this damage ever since with no resolution. I have contacted them multi times with a promise that someone will call me back and I continue to not receive a phone call

  

  Business Response

  Date: 10/09/2023

  We will gather more information from the delivery company regarding this case.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the business $7,024.78. The couch came with a defect, and I received the table which is glass all scratched up. I called El Dorado to make a complaint and they were able to replace the couch. However, each time they replace the couch it came defective. After some time, they decided that they would not replace the couch because in their words "it's not a defect from our fabricator." I explain to them that if that was the case if I could just change the furniture. They told me that I had to pay a fee to return or exchange the couch. I am extremely upset because they never gave me a solution to the problem. I PAID A 3 YEAR WARRENTY that COVERS ANY DAMAGES. I need to resolve this issue. Same situation happened to me when I need to change my couch that I bought from them. In total, I have spent $8,225 on both furnitures. I find it completely unacceptable how they are treating my situation.

  

  Business Response

  Date: 10/03/2023

  We attempted to exchange the sofa a total of 6 times to no avail. We offered the customer a $250 gift card and a restocking fee of 30% to be able to re- selected, it was declined by the customer.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20631202
  
  I am rejecting this response because
  How is a gift card of $250 covers a $3,000  couch. The company is truly an embarrassment!! Fix my issue appropriately.

  
  Sincerely,
  *************************

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took delivery of the product ("leather couch") on January 22, 2022 and paid around $4,000. I also purchased the 3 year warranty for this product. The product started having electrical issues within the year of purchase. First, the headrest would close in on our neck without pressing the button. A few months ago, all the seats started peeling and flaking, and the frame of the corner seat started falling apart. Real leather does not peel nor flake in such a short amount of time. In very rare cases, yes. This tends to happen if the leather is of poor quality to begin with. A leather of lesser quality will tend towards drying, cracking, and subsequently peeling.When I purchased this item it was under the assumption that it had a 3 year warranty and that it was quality leather. The warranty coverage specifically provides that breakage of frames panels or springs is covered, which is the issue on the corner seat. It further provides that it covers the recliner and lifting mechanisms, and failure of electrical component, which is my issue with the headrest closing in on your neck without pushing a button, and renders the couch unsafe. It further warrants peeling of the finish, thus, the peeling is covered. The couch also has smaller scratches due to incidents with pointy jewelry, which is also covered.I emailed the company with photos and their response was that the warranty did not cover any of my issues, and that I had to purchase all of the damaged/defective parts. This product is defective on both its material and electrical components and the company's response is inadequate to say the least. They are misleading their costumers as to the quality of their products and warranty coverage when the items are sold.I only asked for assistance in the form of an exchange for a different couch, of a different material, and without electrical components (manual) to avoid this issue again in the future, but they refused. I am not asking for any type of refund, just some type of fair exchange. They got their money, but I did not get the product I paid for / my money's worth, and no warranty coverage, which I also paid for. I am here to exhaust all reasonable steps to settle the dispute out of court. Once I have exhausted all other options, then small claims court will be my last resort.

  

  Business Response

  Date: 08/09/2023

  Customer original delivery was 11/17/2021, she received an exchange for the complete sectional o 01/22/2022 due to bumps. Customer reported peeling issues and broken frames 1.5 years after  delivery.Customer was advised by email that she was out of warranty with El Dorado Furniture for manufacturer defects. However she had Smart Choice, she was provided her terms and condition of the insurance, explained in detail what they cover and how to open a claim with them.Smart Choice will cover her for any accidental damage caused by her or family member, electrical components and broken frames reported within 30 days from happening.
  
  As of today, the customer has not called her insurance company to open a claim for the cover accident/incidents for the broken frame and electrical issues.
  
  
  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20401538
  
  I am rejecting this response because: El Dorado informed me in writing that a compliant was already open with the warranty department. Another example of their misinformation and misrepresentation. See attached email.
  
  Furthermore, they advised that there was nothing they could do and to have a nice day. See attached email. 

  This company has deceived me regarding the quality of the product purchased and made false promises in an attempt to sell me the warranty. 
  

  This complaint with the BBB was my last and final attempt to resolve this. The next step will be a suit for misrepresentation, product liability, unfair business practices, and breach of warranty of fitness.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/15/2023

  Customer original delivery was 11/17/2021, she received an exchange for the complete sectional o 01/22/2022 due to bumps. Customer reported peeling issues and broken frames 1.5 years after  delivery.Customer was advised by email that she was out of warranty with El Dorado Furniture for manufacturer defects. However she had Smart Choice, she was provided her terms and condition of the insurance, explained in detail what they cover and how to open a claim with them.Smart Choice will cover her for any accidental damage caused by her or family member, electrical components and broken frames reported within 30 days from happening.
  
  As of today, the customer has not called her insurance company to open a claim for the cover accident/incidents for the broken frame and electrical issues.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20401538
  
  I am rejecting this response because: 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20401538
  
  I am rejecting this response because:

  Thank you so much for your time.

  
  

  The business just keeps replying the same thing over and over again and not addressing the issue or giving me any options to resolve it. They are being dishonest and keep stating that I have not opened a claim with the warranty department, yet I have emails from their warranty department which I am attaching again. Please see attached their email from the Warranty Claim Specialist which states they will not cover any of the issues. In their response to you they are staying the problems are normal wear and tear when the couch is peeling in places we don't even sit at. In addition to that the electrical issues should be 100% covered by the warranty yet in their email they stated I would have to purchase the damaged parts from them. Please see attached

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/24/2023

  The customer is out of her one-year warranty for manufacturers' defect. The customer was informed she needs to proceed with a claim to her extended warranty company.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I bought a very expensive furniture set from Eldorado Furniture.With this set I also purchased a warranty plan for almost $400.00 On June 3rd I contacted the store letting them know the sectional I bought has defects that need to be fixed.I was directed to message my "sales rep" and they will contact the warranty company for **** contacted him on June 3rd, and he had me send photos. I sent the photos and waited for a reply.On June 10th after not hearing anything from the "sales rep" I messaged him again letting him know no one has reached out yet. He replied with " Thank you for keeping me updated, I will let you know what they tell me".On June 15nth I reached out to him again and he responded with " I am so sorry, i will have them call tomorrow"It is now June 25th and no one has still reached out to me. This company pushed this warranty plan that has been useless and otherwise a fraud. I have made multiple request to have someone from the warranty department call me and I have gotten no where. At this point, this business sold me a warranty plan that will obviously not fix he issues or at least have the courtesy to reach out. I am beyond frustrated and have a expensive sectional that has a lot of concerns after a few months of use. I would like my money back for the sectional and the warranty plan so I can purse another couch somewhere else. I feel like I have been taken advantage of and would like resolution. If this is not a option, I will offer another resolution. I would like a new sectional delivered to my house and a credit made to my account. I have been waiting long enough for this company to make this situation right.

  

  Business Response

  Date: 07/07/2023

  Customer has a service open and schedule for 07/15/2023 regarding her issues with her furniture. We will have new information after this service.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 20234806
  
  I am rejecting this response because:

  To be honest I am beyond frustrated with El Dorado furniture and their warranty service they offer. Their warranty feels like fraud and I am completely blown away that I have not had the respect of a follow up after spending over 4K with this company. I filed a BBB complain a few months ago, for El Dorado to send someone out FINALLY to look at my $2,500 dollar sectional. The company came out and put loss padding inside the chair arm rest (INSANE this is already starting to get hard again) and they were also out to look at the piece where the cup holders go. The stitching has come out and the outlets in the compartments are broken. They have been broken since the day they dropped off this horrible sectional. The tech said he would need to put in a order to get it replaced and here we are MONTHs later and NO update. I called the store last week and spoke to a "manager" who said he would look into it. I received a call a few minutes later from a staff personal saying she would also look into it. Here we are 2 weeks and NOT A call back. I paid $400.00 for this warranty for it to fall on deaths ears. I want my money back on my BLU card for this furniture and my warranty. This furniture is not worth $100, never mind $2300 I owe about $1400 left on this and should not have to pay a cent more to a company that stole my money. Warranty program is a JOKE. The lack of communication or care is that of a lower end store. This store is NOT cheap. Store manager already tried to help months ago, obviously that went nowhere.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/27/2024

  The customer received a service on August 2023 while she was under the 1 year manufacturer's defect for the issue she reported. The customer has an extended warranty with the company Uniters. She needs to contact Uniters and file a claim with them.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 20234806
  
  I am rejecting this response because:

  this should of been fixed within that year warranty. The company is the reason it is past a year, Iv done all my diligence and was told someone would be contacting me.
  

  These ports and stitching was reported months ago. Way before the year was over. 
  

  Text message from company that came to my house but never fixed it. I then sent a text to my sales rep and he also didnt do anything.

  It should not be this difficult to use a warranty I paid $400 for. 

   Sincerely,

  
  *************************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased nearly $4,000.00 in furniture from El Dorado over two months ago and it still has not been delivered. The trucking company hired by El Dorado is rude and unresponsive. I called the store I purchased the furniture from today and could not get any help. My sales representative, ***************************, was very limited with information and the store manager (*******************) refused to get on the phone to speak with me. If I could have gone to the store in person, I would have; unfortunately, I moved from Broward to ************ and am presently miles away. I was charged A LOT OF MONEY for the delivery service, and it is not up to par with the company's reputation as the best furniture store. In fact, the company has not matched it's reputation. I am requesting that someone from corporate reaches out to me immediately to resolve this issue. I need to receive the goods I paid for no later than Tuesday of next week or I am demanding a full refund. In addition, I want the money I paid for delivery fully refunded to me regardless of the outcome - this is not the service I paid for. I am disgusted with your customer support and the fact that your store manager refused to speak with me is awful. I am never purchasing as much as a bolt from you again; and rest assured that I will make my experience widely know.I paid your company a lot of money and I still don't have the goods. This goes beyond bad service, it borders on fraud.I can be reached at ************** or via e-mail at ************************

  

  Business Response

  Date: 06/14/2023

  The delivery company sent the customer an email on 05/31/2023 with instructions to follow on how the delivery is going to proceed. The order was deliver on 06/10/2023.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20139592
  
  I am rejecting this response because: *********** failed to communicate with me; providing me useless information, refusing to speak with me, and missing four (4) consecutive appointments. I paid a lot of money for this delivery and received garbage service in return. To this date, the store manager is yet to call me back or answer any of my messages. I will never purchase from this company again, and will convey my terrible experience to everyone as many times as I have to.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20139592
  
  I am rejecting this response because:

   

  Please re-open the request. The business assured me that I would be refunded the delivery fee and it has not been done. Ive saved all the emails and correspondence Ive received since.

  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/19/2023

  We approved the refund of the delivery charge. Customer is aware this takes from **** business day. El Dorado Furniture has proceeded per our policy from the beginning, with reasonable time frames, the proper protocols and has not denied any assistance to this customer.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El dorado at: ***************************************** Sales rep ************************** Back in May, 2022, the above sales representative pressured me into buying a bedroom suite and a sectional couch purchase over $8,000. She advised that the store was moving away from 48 month Interest free financing options. I assumed this meant equal payments over 48 months time. Low and behold, I kept receiving these same offers via email long after my purchase showing that the store STILL offers 48 months interest free options. 30 days after my bedroom suite delivery, I check my online balance and see a minimum payment of $168 due. I was under the impression their financing options were of equal payments over the 48 month term and expecting a month minimum of $99+ monthly. WRONG. Instead, the minimum due was $168. I call customer service (*******), they tell me its an interest the store charges.I call my sales rep ***** whos advised its a 3%.I call customer service again ******* advised its 5%, finally store Mgr ******* advisors its 3.5%. 4 different ppl gave 4 different responses. This WHOLE time, Im thinking my purchase of $8200+ will be approximately $170 monthly, give or take when in ALL actuality, it all be closer to $300. This was NEVER clearly conveyed to me at the time of the sale and credit application back in 5/22. I dont understand how or WHY they say 48 months when the bedroom set was $4787.21 /$168 minimum pymt results in paying it off in ***** months, not the 48 months I was promised. This is not transparent or honest communication. I spoke with 4 ppl who ALL said it was based on a percentage until the set was paid off that went from 3-5%. Why advertise this when its NOT 48 months of interest free financing. Its complete Fraud and the sales rep ***** not clearly communicate this when I was shopping for the couch and bedroom set.

  

  Business Response

  Date: 11/28/2022

  All deferred interest plans (6, 12, 18, 24, 36 and 48 months) have a required minimum monthly payment of 3.5% of the balance the customer owe.
  This information is stated on the BLUCard disclosure at the stores and the disclosure mail to the customers. We also have this at the moment we close the order and the customer signs.

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18410238
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************************

  Customer Answer

  Date: 11/29/2022

  The 3.5% outstanding payment was NEVER communicated to me when the furniture was getting picked out. All other furniture companies have equal payments split evenly over different lengths of time. Sales rep ************************** NVR communicated that to me back in May 2022.
  

  When I got my first statement I called and spoke with 3 different reps who advised different info, one said it was 3%, another 3.5%, and another said 5% minimum showing that no ONE knew what the accurate information was further proving that this KEY info was NOT articulated to me at the time I put in my application. Had it been, I NVR wouldve made an $8,000+ purchase with El Dorado nor opened a line of credit.

  

  Business Response

  Date: 12/01/2022

  All deferred interest plans (6, 12, 18, 24, 36 and 48 months) have a required minimum monthly payment of 3.5% of the balance  owed.
  This information is stated on the BLUCard disclosure given to the customer at the time of the purchase.  In addition the disclosure is mailed to the customers.  Also at the moment of closing the order the customer signs agreeing to the terms and conditions. 
  
  
  

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18410238
  
  I am rejecting this response because:
  The sales representative, *************************, never conveyed that to me at the time she asked me to fill out the application 5/22.  I spoke w 4 people at Commenity who is the

  credit card carrier for el dorado, who each advised different amounts, 3, 3.5, and 5% of the outstanding balance after receiving the first statement. One person had no clue at all. No one has or gave consistent information and the salesperson never said anything abt the monthly payment being a percentage. I always thought it would be an even payment over the course of 48 month term. 

  Sincerely,
  
  **********************************

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, My name is *************************. I have a credit limit of $8,600.00. I have purchased a total of $5,301.34 (Sales Order# ****************************** that I have paid $3,300.00. I should therefore have credit of $6,598.64. According to your system I am -$634.00. I don't understand why your system is not showing the correct credit on the account. What I am seeing is items that where on hold and later I canceled> Instead of your system dropping the items, it has it in PENDING STATUS? Why?? So here is now my current problem. I am trying to purchase a Dress, Chest and 1 right hand side night stand Pacific in Blue. The **** *********/300739031/321739034 which bring the total to $4,004.86. But do to your system glitch. I can not purchased the items? I have been calling for the last 3 months and everyone keeps telling it should get fixed on the next billing *********** it has been 3 billing cycles and nothing? Can anyone fix this problem that your system has caused me? I try to email El Dorado but none of there systems/ways of emailing them works. The system asks you to filled out the information, once it is done. and you hit submit. NOTHING... Happens...

  

  Business Response

  Date: 11/22/2022

  We have sent his information to the finance company ********************** We do not have access to the customer private information only the available to finance. Customer will be contacted by the bank directly.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 low foundation was sold to me mistakenly by the sales person, and i called the same day of delivery to return and they told me I cannot return it. I need to send with the driver to be able to return, otherwise i cannot return. They expect me to pay $360 for something I dont need it, since my bed doesnt requires a low profile! The sales representative ****** never told me return policy nor about the low profile. I want to be able to return and get my refund!

  

  Business Response

  Date: 11/14/2022

   El Dorado Furniture does not include the foundations when we are selling the mattress. Customer requested to include two foundations as they would use them on their current bed. The sales order has written confirmation with the customer's signature and initials validating the purchase information including prices,  quantities and descriptions. As per El Dorado Furniture terms and conditions of the sales, there is validation with photos during delivery where the customer  is receiving and accepting all the pieces accordingly. Customer had the option to refuse the delivery partially or in its entirety but chose not to. Mattress and mattress foundations are non refundable due to their nature and
  intimacy of use. Therefore we are unable to ***** this customer request at this time.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a complete bedroom set from coconut creek location, after 16months of waiting for delivery both night stands, dress and chest the draws where all miss aligned, they attempted to exchange all pieces, the replaced dresser and chest had worst issues which I didnt accept. They then sent a technician for repair both pieces which he declined the job, stating its a manufacturer defect that cant be fixed. Eldorado refused to exchanged the pieces, the assistant store manager at the coconut creek location told me my only option is to take the s floor samples, I pointed out that the dresser was still defective but the chest was okay, I was then told I have to accept both pieces or nothing and she refused to let me return the entire set and choose something else. I had no choice but ti take the defective dresser and I also had to pay for delivery out of pocket $115.00, which Im still waiting for a refund. Now am stuck with the defective dress that they refused to exchange. I would like for Eldorado to exchange the dresser, I am only asking for what I paid for, new furniture without manufacture defect.

  

  Business Response

  Date: 10/31/2022

  An exchange was  approved.  The customer agreed to take the floor sample dresser and chest because the ones in our warehouse had imperfections, which turned out to  also present even in  the floor sample.  The customer agreed to take the floor sample anyway.   El Dorado Furniture at this point can no longer provide another exchange.  The customer accepted the floor sample as a valid last resort.
  
  
  

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18297741
  
  I am rejecting this response because: I told taking the floor sample was my only option even though I pointed out how bad the dresser was, basically I can keep 2 bad pieces or take the floor sample with 1 bad piece. I also asked for an exchange to be done once another shipment comes in and was told NO. Its bad business practice to be selling products with defects in hopes that the client dont see it, I should have been aware of these defects before  purchasing this set. Eldorado still have the pieces for sale without disclosing that all pieces have manufacturer defect. 
  
  Sincerely,

  
  *************************

  

  Business Response

  Date: 11/10/2022

  We have been to the customer 's home a total of 5 times including a service. Our last resort was to exchange the dresser and chest for the floor examples and customer agreed. We exchanged it for the customer on 10/11/2022.  ******************** at this point can no longer provide another exchange  based on the above, let alone on a floor example which customer accepted as our final resort.