ComplaintsforEl Dorado Furniture

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  El dorado at: ***************************************** Sales rep ************************** Back in May, 2022, the above sales representative pressured me into buying a bedroom suite and a sectional couch purchase over $8,000. She advised that the store was moving away from 48 month Interest free financing options. I assumed this meant equal payments over 48 months time. Low and behold, I kept receiving these same offers via email long after my purchase showing that the store STILL offers 48 months interest free options. 30 days after my bedroom suite delivery, I check my online balance and see a minimum payment of $168 due. I was under the impression their financing options were of equal payments over the 48 month term and expecting a month minimum of $99+ monthly. WRONG. Instead, the minimum due was $168. I call customer service (*******), they tell me its an interest the store charges.I call my sales rep ***** whos advised its a 3%.I call customer service again ******* advised its 5%, finally store Mgr ******* advisors its 3.5%. 4 different ppl gave 4 different responses. This WHOLE time, Im thinking my purchase of $8200+ will be approximately $170 monthly, give or take when in ALL actuality, it all be closer to $300. This was NEVER clearly conveyed to me at the time of the sale and credit application back in 5/22. I dont understand how or WHY they say 48 months when the bedroom set was $4787.21 /$168 minimum pymt results in paying it off in ***** months, not the 48 months I was promised. This is not transparent or honest communication. I spoke with 4 ppl who ALL said it was based on a percentage until the set was paid off that went from 3-5%. Why advertise this when its NOT 48 months of interest free financing. Its complete Fraud and the sales rep ***** not clearly communicate this when I was shopping for the couch and bedroom set.

  

  Business response

  11/28/2022

  All deferred interest plans (6, 12, 18, 24, 36 and 48 months) have a required minimum monthly payment of 3.5% of the balance the customer owe.
  This information is stated on the BLUCard disclosure at the stores and the disclosure mail to the customers. We also have this at the moment we close the order and the customer signs.

  Customer response

  11/28/2022

   
  Complaint: 18410238
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************************

  Customer response

  11/29/2022

  The 3.5% outstanding payment was NEVER communicated to me when the furniture was getting picked out. All other furniture companies have equal payments split evenly over different lengths of time. Sales rep ************************** NVR communicated that to me back in May 2022.
  

  When I got my first statement I called and spoke with 3 different reps who advised different info, one said it was 3%, another 3.5%, and another said 5% minimum showing that no ONE knew what the accurate information was further proving that this KEY info was NOT articulated to me at the time I put in my application. Had it been, I NVR wouldve made an $8,000+ purchase with El Dorado nor opened a line of credit.

  

  Business response

  12/01/2022

  All deferred interest plans (6, 12, 18, 24, 36 and 48 months) have a required minimum monthly payment of 3.5% of the balance  owed.
  This information is stated on the BLUCard disclosure given to the customer at the time of the purchase.  In addition the disclosure is mailed to the customers.  Also at the moment of closing the order the customer signs agreeing to the terms and conditions. 
  
  
  

  Customer response

  12/01/2022

   
  Complaint: 18410238
  
  I am rejecting this response because:
  The sales representative, *************************, never conveyed that to me at the time she asked me to fill out the application 5/22.  I spoke w 4 people at Commenity who is the

  credit card carrier for el dorado, who each advised different amounts, 3, 3.5, and 5% of the outstanding balance after receiving the first statement. One person had no clue at all. No one has or gave consistent information and the salesperson never said anything abt the monthly payment being a percentage. I always thought it would be an even payment over the course of 48 month term. 

  Sincerely,
  
  **********************************

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern, My name is *************************. I have a credit limit of $8,600.00. I have purchased a total of $5,301.34 (Sales Order# ****************************** that I have paid $3,300.00. I should therefore have credit of $6,598.64. According to your system I am -$634.00. I don't understand why your system is not showing the correct credit on the account. What I am seeing is items that where on hold and later I canceled> Instead of your system dropping the items, it has it in PENDING STATUS? Why?? So here is now my current problem. I am trying to purchase a Dress, Chest and 1 right hand side night stand Pacific in Blue. The **** *********/300739031/321739034 which bring the total to $4,004.86. But do to your system glitch. I can not purchased the items? I have been calling for the last 3 months and everyone keeps telling it should get fixed on the next billing *********** it has been 3 billing cycles and nothing? Can anyone fix this problem that your system has caused me? I try to email El Dorado but none of there systems/ways of emailing them works. The system asks you to filled out the information, once it is done. and you hit submit. NOTHING... Happens...

  

  Business response

  11/22/2022

  We have sent his information to the finance company ********************** We do not have access to the customer private information only the available to finance. Customer will be contacted by the bank directly.

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2 low foundation was sold to me mistakenly by the sales person, and i called the same day of delivery to return and they told me I cannot return it. I need to send with the driver to be able to return, otherwise i cannot return. They expect me to pay $360 for something I dont need it, since my bed doesnt requires a low profile! The sales representative ****** never told me return policy nor about the low profile. I want to be able to return and get my refund!

  

  Business response

  11/14/2022

   El Dorado Furniture does not include the foundations when we are selling the mattress. Customer requested to include two foundations as they would use them on their current bed. The sales order has written confirmation with the customer's signature and initials validating the purchase information including prices,  quantities and descriptions. As per El Dorado Furniture terms and conditions of the sales, there is validation with photos during delivery where the customer  is receiving and accepting all the pieces accordingly. Customer had the option to refuse the delivery partially or in its entirety but chose not to. Mattress and mattress foundations are non refundable due to their nature and
  intimacy of use. Therefore we are unable to ***** this customer request at this time.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a complete bedroom set from coconut creek location, after 16months of waiting for delivery both night stands, dress and chest the draws where all miss aligned, they attempted to exchange all pieces, the replaced dresser and chest had worst issues which I didnt accept. They then sent a technician for repair both pieces which he declined the job, stating its a manufacturer defect that cant be fixed. Eldorado refused to exchanged the pieces, the assistant store manager at the coconut creek location told me my only option is to take the s floor samples, I pointed out that the dresser was still defective but the chest was okay, I was then told I have to accept both pieces or nothing and she refused to let me return the entire set and choose something else. I had no choice but ti take the defective dresser and I also had to pay for delivery out of pocket $115.00, which Im still waiting for a refund. Now am stuck with the defective dress that they refused to exchange. I would like for Eldorado to exchange the dresser, I am only asking for what I paid for, new furniture without manufacture defect.

  

  Business response

  10/31/2022

  An exchange was  approved.  The customer agreed to take the floor sample dresser and chest because the ones in our warehouse had imperfections, which turned out to  also present even in  the floor sample.  The customer agreed to take the floor sample anyway.   El Dorado Furniture at this point can no longer provide another exchange.  The customer accepted the floor sample as a valid last resort.
  
  
  

  Customer response

  10/31/2022

   
  Complaint: 18297741
  
  I am rejecting this response because: I told taking the floor sample was my only option even though I pointed out how bad the dresser was, basically I can keep 2 bad pieces or take the floor sample with 1 bad piece. I also asked for an exchange to be done once another shipment comes in and was told NO. Its bad business practice to be selling products with defects in hopes that the client dont see it, I should have been aware of these defects before  purchasing this set. Eldorado still have the pieces for sale without disclosing that all pieces have manufacturer defect. 
  
  Sincerely,

  
  *************************

  

  Business response

  11/10/2022

  We have been to the customer 's home a total of 5 times including a service. Our last resort was to exchange the dresser and chest for the floor examples and customer agreed. We exchanged it for the customer on 10/11/2022.  ******************** at this point can no longer provide another exchange  based on the above, let alone on a floor example which customer accepted as our final resort.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *******************, and I am a customer who recently purchased a sofa from the ************* location. ************, I am quite upset.First, we spent over ***** for a leather sofa several months ago. From the day we received the sofa, there were challenges. One of the recliners didnt operate correctly and needed service. My wife and I immediately called and was told someone from service would call during the week, as the delivery was a Saturday. As we didnt receive a call by Friday, my wife and I began calling. Mid-week the following week, we continued to call, we called the store, we called our salesperson, we called everyone. Once we finally got a hold of someone, we were told that there is a grace ****** from when the delivery happens to when the unit can be sent to service. Im sorry but I didnt buy it then, and I still dont buy it today. Another 2 weeks went by and still nothing from service, we continued to call the store and our salesperson to get answers and just kept getting the run around. Finally, we got some real news. Our salesperson decided to then tell us that the service **** was all subbed out to vendor locally to each market and that they have zero control over any action they offer. This is beyond unacceptable. Now, I have had a $***** sofa, damaged from delivery, and almost 2 months in we still have not heard from service and that I am making payments on. Then out of the blue several days later, we finally got the call from service. Set up an appointment and thought we were done. Oh No!! The tech came out, nice guy. Fixed the initial issue, only to discover another issue. The second issue was not something he could fix, but rather needed to order a part and then set up a new appointment to hopefully and finally fix my brand new ***** sofa for the second time. That was 3 weeks ago. Every other day we are calling for updates and are getting no information. I am terribly disappointed with the level of service and customer care offered

  

  Business response

  10/19/2022

  he customer received the ******************** on 08/06/2022. The same day the issue was reported and a service was opened. The technician ********* section of the issue, but parts needed to be requested in order to complete the service. The parts can take up to 3 months to arrive since they are coming from out of the country.The customer he did not want to wait, so we opened an exchange, but the piece exchanged kept arriving not the customer's standards.We then opened the service again as per customer's request. The customer was advised  on the estimated time of arrival of the parts and he agreed.
  
  
  El Dorado Furniture has proceeded within reasonable time frames since the issue was initially reported, following our policy and the proper protocols and have not denied any assistance to this customer. We are unable to provide the customer a refund.
  
  
  

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i recently bought a reclyning sectional from eldorado furniture plantation. upon receiving the furniture the left reclyner sometimes works sometimes does not. that made me feel very uncomfortable about my purcgase of $3500 and i wanted to return the sofa after 3 days. el dorado manager ***** provided worst service ever. first it took 2 days to get a hold of him and then he said he can offer store credit with charging me a restocking fee of 7% but will not rrefund and take a return completely as he claimed it is eldorado policy. further when i read the recepit and their return policy it does not say anything about the 7% restocking fee. i would like to escalate this as he is making my buying experience horrible from el dorado. when i call other locations of eldorado they give me different return policy. i asked if i could speak with higher management to resolve and ***** said there is no one higher than him besides the owner of the company. i would request the owner to personally look into this and handle a solution and put right personal in place that take care of customers on their purchases.

  

  Business response

  10/21/2022

  The customer called the store to speak to the Store Administrator because she wanted to return merchandise that was picked up from our warehouse and re-select for another merchandise.  Once the merchandise is picked up from our warehouse by the customer, it is  no longer under any warranty.   But in order to assist our customer, we offered the customer to send a technician to ***** the damage, however the customer refused and stated that she wanted to re-select for something else. The customer was then informed being that she wanted to return the merchandise a pickup/restocking fee will apply.   We informed the customer that they had until 10/14/2022  to return the merchandise to our Warehouse.  We then extended the deadline until 10/17/2022.  
  
  
  The documents for the re-selection were created.  The  customer was informed that we are willing to pick up the furniture from her home for an additional fee. But the customer informed us that she had spoken to her lawyer and that she would make a decision on what she wanted  to do with her merchandise. The customer asked if we would offer a discount for her to keep the merchandise as is.  
  
  
  This is a situation where we can fix the problem or  exchange the piece that is damage.

  El Dorado Furniture is proceeding per our policy from the beginning, the proper protocols and have not denied any assistance to this customer.

  Customer response

  10/24/2022

   
  Complaint: 18228523
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************

  Customer response

  10/24/2022

   
  Complaint: 18228523
  
  I am rejecting this response because:

  The business is not saying the complete truth. I was offered deselection with the condition of paying restocking fee. I should not be paying a restocking fee in the first couple of days where I bought a defect in their attention. Also no pick up was offered I was told to bring it back myself and pay addition restocking fee. 

  
  

  They offered a tech coming out to look at the issue if I keep it, but having an issue in the first day with a sofa that I paid **** is not acceptable. 

  
  

  A satisfactory option would be to return and get a full refund not deselect with a restocking fee.

  
  

  Sincerely,
  
  ************************

  

  Business response

  10/26/2022

  The customer picked up the ******************** from our warehouse herself.The customer reported  that one recliner was not working properly. The customer was then offered a re-selection, as per our policy she had five (5) days to re-select with a minimum of 7% restocking fee. The customer was also offered the visit of technician to service the merchandise and she was also offered an exchange of the piece that was malfunctioning.  The customer refused all the options offered to her. 
  
  
   El Dorado Furniture has proceeded per our policy from the beginning, with reasonable time frames and following the proper protocols.  
  
  
  

  Customer response

  10/27/2022

   
  Complaint: 18228523
  
  I am rejecting this response because:

   

  i should not be responsible to pay a 7% restocking fee when there was a defect in the furniture piece. also i should be entitled to get a full refund when i was going to return. they did not allow me to return with a full refund. they only gave me a reselection option that to with a restocking fee of 7%, even though they gave me a defective piece. and as per there return policy listed on the receipt it does not state that.

  attached is there return policy on the receipt.

  
  Sincerely,
  
  ************************

  Customer response

  11/01/2022

   
  Complaint: 18228523
  
  I am rejecting this response because:

  i should not be responsible to pay a 7% restocking fee when there was a defect in the furniture piece. also i should be entitled to get a full refund when i was going to return. they did not allow me to return with a full refund. they only gave me a reselection option that to with a restocking fee of 7%, even though they gave me a defective piece. and as per there return policy listed on the receipt it does not state that.

  attached is there return policy on the receipt.

  
  
  Sincerely,
  
  ************************

  

  Business response

  11/07/2022

  Customer was given the option to re-select the furniture for another one of her liking by 11/14/22 or just return the merchandise  to the warehouse. We will issue her a refund. Customer was satisfied with the resolution.
  
  
  

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First, we spent over ***** for a leather sofa several months ago. From the day we received the sofa, there were challenges. One of the recliners didnt operate correctly and needed service. My wife and I immediately called and was told someone from service would call during the week, as the delivery was a Saturday. As we didnt receive a call by Friday, my wife and I began calling. Mid-week the following week, we continued to call, we called the store, we called our salesperson, we called everyone. Once we finally got a hold of someone, we were told that there is a grace ****** from when the delivery happens to when the unit can be sent to service. Im sorry but I didnt buy it then, and I still dont buy it today. Another 2 weeks went by and still nothing from service, we continued to call the store and our salesperson to get answers and just kept getting the run around. Finally, we got some real news. Our salesperson decided to then tell us that the service **** was all subbed out to vendor locally to each market and that they have zero control over any action they offer. This is beyond unacceptable. Now, I have had a $***** sofa, damaged from delivery, and almost 2 months in we still have not heard from service and that I am making payments on. Then out of the blue several days later, we finally got the call from service. Set up an appointment and thought we were done. Oh No!! The tech came out, nice guy. Fixed the initial issue, only to discover another issue. The second issue was not something he could fix, but rather needed to order a part and then set up a new appointment to hopefully and finally fix my brand new ***** sofa for the second time. That was 3 weeks ago. Every other day we are calling for updates and are getting no information. I am terribly disappointed with the level of service and customer care offered by El **********************. You should be ashamed of yourselves.

  

  Business response

  10/19/2022

  The customer received the ******************** on 08/06/2022.  The same day the issue was reported and a service was opened. The technician ********* section of the issue, but parts needed to be requested in order to complete the service. The parts can take up to 3 months to arrive since they are coming from out of the country.The customer he did not want to wait, so we opened an exchange, but the piece exchanged kept arriving not the customer's standards. We then opened the service again as per customer's request. The customer was advised on the estimated time of arrival of the parts and he agreed.
  
  
  El Dorado Furniture has proceeded within reasonable time frames since the issue was initially reported, following our policy and the proper protocols and have not denied any assistance to this customer. We are unable to provide the customer a refund.
  
  
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a top grain leather sectional sofa on September 9, 2018, for $4,448.00 for our future new home with El Dorado Furniture, salesperson was *********************************, address is *************************************************************, phone no. is ************. With the sale, we bought the ********************** for $449.00, EDPMCTB26711064X, after much insistence from the salesperson who assured us that they were very responsive and would assist us in case of stains. The Company's name is Montage Furniture Services, **********************************************************************************, and the phone is **************.On April 1, 2021, we made a claim by phone and email that the sofa had been stained. Claim No. is ED1616266-21A. We sent them pictures and all information needed for the claim. After various emails, in July 2021, they sent a technician to make a report. We did not hear from them for months, so we sent an email and on September 30, 2021, they notified us that they had authorized the retailer (El Dorado Furniture) to order the parts needed to repair the furniture.Our last email was sent on June 28, 2022, asking why we have not received any notification from them since Sept. 30, 2021, and that we needed the sofa to be repaired because we knew that due to COVID there were problems. We have not received any answer to this date (Aug. 30, 2022) so it looks like they have no intention of repairing the sofa. We need our leather sectional sofa to be repaired because we paid a lot of money for service and expect them to deliver their promise of restoring the leather sofa.

  

  Business response

  09/08/2022

  Montage , the **************** sent us the approval to process a part order since February. The customer received an email explaining the parts take ***** weeks to arrive and we will only deliver the part the plan will do the installation.The latest update that we have is that the part will be arriving by the end of September. Montage, the **************** should be contacting the customer to let them know when they do receive it to schedule the service with their technicians. Please be aware that  the accidental damage warranty is with Montage, therefore this issue is being addressed by them.
  
  
  

  Customer response

  09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i will wait for the parts to arrive and that they deliver them to Montague so my sofa can be repaired as per the insurance they sold me.

  
  
  Sincerely,
  
  *******************

  Customer response

  12/21/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  In September I made complaint #******** with BBB in regard to a modular sofa that I bought (cost $5,000.00) and added *********************** cost of insurance was $449.00, at El Dorado Furniture, *************************************** ************. I started my complaint with El Dorado and the insurance company, Montage Furniture Services, *************) on March 12, 2021. I responded to BBB with Code No. 47907365-8A83B that since they were finally willing to repair the sofa I was willing to wait until the sofa pieces arrived. Last month El Dorado furniture delivered sofa pieces and when the insurance company employee came to do the repair, he informed me that what El Dorado Furniture sent was completely damaged and a piece did not even have leather so he could not do the repair. He informed El Dorado Furniture, his supervisor, and took pictures demonstrating that what El Dorado delivered was damaged. He informed me that those pieces belonged to El Dorado and to not touch them. To this date I have called El Dorado Furniture, ************ (spoke with Dunia) and Montage Furniture Services, ************ to come and pick up the damaged pieces that were supposed to be exchanged. I do not want these pieces of damaged furniture in my garage. They should come and pick them up and finally repair my sofa or give me a replacement. Thank you for all your help because this has been a nightmare.

  
  
  Sincerely,
  
  *******************

  

  Business response

  12/26/2022

  The **************** Montage has been working on this case. The parts were ordered through ** and delivered. The customer needs to contact Montage to obtain more information. El Dorado Furniture has proceeded per our policy from the beginning, with reasonable time frames, the proper protocols and has not denied any assistance to this customer.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/26/22 I purchased a dining set cost of ******** plus taxes. The dining set was delivered on 3/3/2022, I called El Dorado on 3/5 to explain chairs were wobbling and some with noticeable marks, this took awhile to even get someone to call me back. Finally I received an email response from ******************************, email address ******************************************* I sent her the pictures of the chairs and markings. I then had to follow up several times asking for a response. I have attached all email correspondences dating from March to August. I was informed chair color no longer being made, I asked to have the dining room picked ** in exchange for a much higher priced dining set. Also, 2 months after having dining set, I noticed table was peeling in spots and I Iive alone this shouldn't be happening to a new dining set unless it was cheaply made. I asked to swap out dining set and was informed I didn't have the option and that I would have to get the chairs in the black color and that since I had the table for awhile I had to keep it in that condition. In all my years of buying furniture from Macys, City Furniture it was my first time buying from El Dorado and will be my last. The customer service is ridiculous and I am paying for a dining set I am not happy with. Can someone please help, I'm ok with switching out for another dining set. Please Help! Thank you.

  

  Business response

  09/12/2022

  The customer was waiting for a response to a claim we submitted to the furniture  vendor to be able to exchange the stools.  The customer had been informed that the stools she originally had purchased were discontinued. The re-selection was not approved. The customer was contacted via email and via phone to be advised  that we are working to see if one of our  showroom locations has the stools available. We are working on having the stools transferred from another location so that we may proceed with the exchange with the original stools.
  

  Customer response

  09/19/2022

   
  Complaint: 17910031
  
  I am rejecting this response because: It's over 6 months of me emailing vendor back and forth and I am still awaiting for the stools to be delivered with no definite delivery date. In addition, I have told them months ago several areas on dining table have marks as if the material is peeling and they told me I had the table since March and they cannot do anything about that. I have never dealt with such an unprofessional company in all my years of buying from furniture companies. I purchased a dining room set I am not happy with issues since day one. Why is my fault the dining table is peeling and the stools wobble. I asked to have the complete dining room set removed and I would purchase a higher priced set that would be made of better material an was informed I don't have the option. 
   
  Sincerely,
  
  *****************************

  

  Business response

  09/27/2022

  The customer reported damage to her dinning table months after having itin her possession. The damage to the table is not a manufacturer's defect.  The cause of the damage is wear and tear.  She was informed that the dinning table cannot be returned nor exchanged. The customer was provided with this information at the time she initially reported the damage.  The Customer has once again been informed that the table cannot be exchanged or returned.

  Customer response

  10/24/2022

   
  Complaint: 17910031
  
  I am rejecting this response because:

  On 10/6 El Dorado delivered 3 chairs, 2 with issues and one acceptable. I emailed El Dorado immediately and Im again back to square one on getting a resolution. I would prefer furniture be taking back in exchange for another dining set or credit on account. This issue has been going on since March of this year and would like a resolution. Your assistance is greatly appreciated. 
  
  
  Sincerely,
  
  *****************************

  

  Business response

  11/01/2022

  The customer was offered a re-selection on her chairs  since day one.  The customer did not accept the re selection, because the customer  wanted to exchange the chairs and the table.  But this particular model had been discontinued and we only had the chairs on the showroom floor.  The customer was sent pictures of the floor sample chairs.  The customer then agreed to get the floor sample chairs.  The chairs were delivered to the customer.  Then the customer returned the chairs indicating that they were damaged.
  
  The table cannot be exchanged nor re selected because it displays scratches which are not a manufacturer's defect.

  Customer response

  11/03/2022

   
  Complaint: 17910031
  
  I am rejecting this response because:
  

  El Dorado's claim is false, I waited 7 months for a replacement of the 3 chairs, I neve received pictures of the showroom chairs and was told by ****************************** that she was getting pictures of the chairs to make sure before they were delivered in  perfect condition. El Dorado came to my house on 10/17 with the 3 chairs to replace and 2 of them have issues. I sent an email immediately to El Dorado (same day)  and was informed they are looking into this issue. I haven't heard back from them since.

  Sincerely,
  
  *****************************

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a sofa (4 Pieces) from El Dorado Furniture Store(7/23/22) and waited 2 1/2 weeks for delivery. When I finally got delivery (8/6/22) the 2 delivery boys could not speak a lick of English. They roughly took out 4 boxes from their truck ( which appeared to be painted over with white paint, and EL Dorado Furniture painted on),The boxed had not printing on them. They opened them up outside and proceeded to bring the pieces in and assemble them. One of the delivery boys showed me their phone and it said "Do you have a lighter for my cigarette? I lost mine!" I told them we don't smoke and they looked quizickally at me, then I remembered I have a lighter for the barbeque grill and let him use it.After they left, we looked for tags that told us how to care for these pieces and there were none! There was only a small attatched tag saying Perazzi Furniture Collection!Therefore, we feel as if we were "taken"! It was supposed to be ****************We would like to voice a complaint that we feel this furniture is a "fake" and would like the credit on our VISA>

  

  Business response

  08/22/2022

  We encourage all of our customers to contact us directly if there are any situations or complaints that need to be addressed. In reference to this customer we have not had the opportunity to address their concerns with them directly - it looks like this order is under ***********************. We will continue to review this concern.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩