Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Generators

Generators By Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Reviews

Customer Review Ratings

1.44/5 stars

Average of 9 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromWayne E

    Date: 01/27/2025

    1 star
    DO NOT DO BUSINESS WITH THIS COMPANY! READ THE REVIEWS! Its the same story with all of their customers. They repeatedly lie and cheat people. And then, true to form, after they run out of lies they simply dont answer their phone nor return calls. How they stay in business is a mystery!
  • Review fromWilliam S

    Date: 11/14/2024

    1 star
    Stole almost ********* of our money 14 months later we have nothing to show for it.
  • Review fromSteve B

    Date: 10/24/2024

    1 star
    NEVER HIRE THIS COMPANY . The reviews below mine are all true. THIS COMPANY STEALS. Will not return calls, emails , pay permit fees,. Their license has expired. They talk all the right stuff if you reach them on the phone, but nothing improves.
  • Review fromLeah C

    Date: 10/15/2024

    1 star
    We have had a similar experience to others. We signed a contract back in April 2024 for a gas tank, gas line for a stove and generator installation. We were told by Nathan, one of the owners, in July that they had the gas permit but were waiting on the electrical permit. We made many more inquiries regarding status and then in mid-August we were unable to contact anyone at the company or get any responses to phone calls, texts or emails. We drove to the street address listed for the business and the space is empty. Turns out, there were never any active permits on our property and they lied about having the gas permit. We put down a $6000 deposit that we will now need to pursue legal action to attempt to recover, but we do not hold out much hope since the company and employees have seemingly disappeared. If I could give no stars, I would. Prior to signing our contract, this business had good reviews online. Were they all fake?
  • Review fromMichael R

    Date: 09/25/2024

    1 star
    Started out with this company 3 yrs ago and everything was great. Signed maintenance contracts every year . But now this year they have not done anything as far as maintenance. Called several times and emailed them and left messages but to no avail. Not sure they are even in business anymore. Even my son contacted with them about 2-3 years ago gave them a 20,000.00 dollar deposit. They haven’t done anything for him or even gotten back to him after repeated calls messages and emails. DO NOT USE THIS COMPANY!!!
  • Review fromLisa Q

    Date: 09/20/2024

    1 star
    Same experience as the two clients below, Gave them $10,000, 7 months ago and still not Generator. I have take legal action as well. DO NOT USE THIS COMPANY!!!!!!
  • Review fromJames W

    Date: 04/19/2024

    1 star
    As the person below, we paid 1/2 bill in Sept. he ****** has never finished, project. No where to be found. Please dont make the mistake of using these people. I will have to take legal action.
  • Review fromJohn T

    Date: 03/11/2024

    1 star
    Working with Generators by Design has been a complete disaster! We put half down on a generator over two years ago and still do not have it. Have been told by Nathan (one of the owners) since June, 2023 that it was in warehouse in Tampa and just waiting to get it shipped down to Naples. Now he does not return phone calls, text or emails. We will have to resort to legal action at this point to get them to finish our job or refund our deposit of over $15k. I strongly suggest you look at other companies for your generator! ***** Naples, FL
  • Review fromRoy A

    Date: 10/17/2023

    5 stars
    Professional crew installed a whole house system and maintains it twice a year. Takes photos of everything they do for you. Very sharp !

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.