Complaints

This profile includes complaints for Dixie Buick GMC Truck, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dixie Buick GMC Truck, Inc.

  14565 S Tamiami Trl Fort Myers, FL 33912-1947

• 

  Dixie Buick GMC Truck, Inc.

  PO Box 60165 Fort Myers, FL 33906-6165

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Buick Envista Sport Touring on September 20, 2024 at Dixie Buick. On October 15, the vehicle started blowing hot air, so I brought it to the dealership on October 17. The dealership provided a loaner car, but they have now had my vehicle for five weeks. After leaving numerous voicemails, someone finally contacted me nearly a week later to inform me that the issue is a faulty evaporator, which is on backorder.I am about to make my third payment on this car, but Ive only been able to drive it for a total of four weeks. The dealership has been unhelpful in providing updates, locating the part, or offering any form of compensation. They were aware when selling me the car that this issue is common, yet they proceeded with the sale despite knowing they did not have the parts available to fix the problem for me or other customers.Ive now wasted hours reaching out to the dealership, other dealerships, and **, trying to get my car repaired or receive compensation for the extended time without my brand-new vehicle.

  Business Response

  Date: 11/29/2024

  Customer has been in communication with the Service Manager, unfortunatly the required parts for remedy have been back ordered. We have tracked the parts and theyare finally in route. The Service Manager has also submitted for financial relief from ** to cover one of her payments. Customer seems to be happy with the current progress. Please let me know of there is any additional support you need form me, 

  ***** ****- General Manager

   

   

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my ************* new from dealership back in 2022. Purchased the 3.0 diesel version for warranty and was the better option for my needs. Vehicle was great until around the ***** mile ***** Engine light came on and called dealership and was a little shocked that they couldnt fit me in until the following week because they didnt have a diesel technician. So taken in a week later for they scheduled appointment and was told misfire cylinder 5 caused by faulty glow plug. However they would have to see the part but its ok to drive. Hummm well ok was contacted 2 days later to drop it back off and have it resolved. So take the day off work drop it off and told should get it back by the end of the day. Well not having heard from them towards the end of the day I reached out I was informed that the part glow plug they received was defective or broken but they had ordered another one and would be there next day. Si I had to take another day off just due to the fact a simple part was defective and a ** dealer didnt have it on hand yet again. Ok well next day get the call it was good to go and went and picked it up. Not two weeks later engine light back one and yet another appointment had to be made yet again a week out due to no diesel technician. Go in week later misfire cylinder 3. Yet again not parts on hand this time was offered a rental ok great two day get it back and go 3 weeks light back on now bad injectors cylinder 3&5. That was a week again with no truck. Her we are ***** miles later now transmission issue but ok to drive till they get the parts. Drop it off cause they have the parts but no time estimate and no communication even after sending messages to The manager the Service manager and GM.

  Business Response

  Date: 09/23/2024

  Customer vehicle was completed 09/13 and picked up. All repairs were completed and under factory warranty. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22272795
  
  I am rejecting this response because: After a week of getting my truck back from dealership I purchased it from for the 7th time. The last 25-30k miles have been terrible and the service has been well short of acceptable. The engine lights back on and throwing the same codes it went in for on top of the transmission issues. No one from the dealership has reached out after several emails phone calls and no resolution.
  
  Sincerely,
  
  Ryan Pitts

  Business Response

  Date: 10/04/2024

  Mr. Pitts and I are in communication regarding the repair of his truck. We have discussed how in some instances in order to isolate an issue we have to eliminate components in a sequence as directed by the Manufactures warranty. We have provided a rental for Mr. Pitts and started the conversation exploring what possible options that may be available as an alternate solution. 

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a car on 06/10/2023 and was a victim of blatant lies and I ignored the warning signs. I have attached emails to this report to show the amount of unprofessionalism that was on display at the dealership and will just give the short summary in this box. It is at this point that I urge you to reference the emails and documents to get a good grasp of how things went up to this point. After several bouts of unprofessional sales practices and interactions, I was directed to a new sales person after the horrible experience with ******. The new person was *******************. After the bad experiences Dixie **C decided to give me a "better deal" than the ** Family pricing, which for all intents and purposes, it was better than the previously quoted rates. This is where I made the mistake of taking them at face value and giving them a second chance. I sat down with *******, and made a decision. Everything was simple and straightforward with him and we moved forward with the leasing paperwork, credit application, and everything else going forward in the process. I submitted everything and I knew that on my end my credit might get bumped down a tier or so (not a credit score expert) and so he got back to me, of course while I am in person, that the rate would go up. It went up $120/mo which is quite significant. I asked why and ******* informed me that just how the credit tiers work and a number of other factors. I of course asked about bringing on a cosigner and he said both people need to qualify, which makes no sense and basically just lied about having the ability to utilize one. Mistakenly, this is when I decided to sign the paper after questioning him multiple times about having a cosigner. I later inquired with another **C dealership about the handling of this and they said it was entirely wrong and to file a complaint if a resolution cannot be resolved. There is more substance in the emails and descriptions I have attached to facilitate the character limit here.

  Business Response

  Date: 06/13/2024

  We have reviewed the concerns that **************** has presented and certainly see areas of our performance were deficient and identified some opportunities for growth moving forward. Those deficiencies have been addressed up to and including corrective action and the removal of some of the personnel involved. In the hopes that we can turn around ******************** perception of Dixie Buick GMC and encourage a future relationship we have agreed to have a check prepared in the amount of $3000 as requested. I have reached out to **************** to communicate this personally and will wait to hear from him on how he would like to proceed.     

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am happy to see responsibility taken and a swift resolution reached. 
  
  Sincerely,
  
  John 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty was honored on a lifter job done on my engine. And then was told my engine was knocking from bottom witch was not true.

  Business Response

  Date: 02/29/2024

  Customer came back to the service department in December 2023 with an internal engine concern. The repair in question happened in September 2023,  6000 miles and 3 month seperate the two completely unrelated incidents. The Lifter repair in question was performed on a vehicle that was out of warranty with over ****** miles with the approval and payment by the customer. The customers complaint is unfounded. That being said, the Service Manager and Shop ****** advised the customer of a possible opportunity that could save the customer significanty, we would need to have the vehicle in our posession in order to even attempt to assist. Dixie Buick GMC was even willing to pay for the transportation of the vehicle. we have had no further communication from the customer. 

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21304079
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************.

   

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: January 9, **** Re: Customer complaint against ******************************************* Dealership (***************************************************************************)This dealership failed to pay GM Financial $1,052 final lease payment despite promising to do so therefore we had to make the payment. On October 10, 2023, we turned in our 2020 Buick Envision and leased a new 2023 Envision from Dixie Buick in ***************, ** (Dixie). The lease on the old Envision expired January 4, ****, and as stated on the Dixie deal sheet and promised by the salesman, ************ and their finance representative, Dixie was to pay off the balance of the old lease remaining two payments - $1,052. They confirmed multiple times we had no remaining liability under the old lease, no turn in charge, wear and tear or remaining payments obligations. In return for Dixie paying off the lease and a down payment we agreed on a monthly new lease payment.Over two months later, on December 21, 2023, we received a final lease invoice for the 2020 Envision from GM Financial stating we owed a balance of $1,052 due by January 1st, ****, which we paid. We contacted the Dixie salesman Good and were told they would check their records and could make the payment electronically given the short due date.Good called back a day or so later and said Dixie had made an error and they had not and would not make the payoff. He said they made a mistake and the monthly payment on the new lease should have been higher if they were to make the payment as promised. We asked if they would make some portion of the balance due but have never heard back from Dixie.We have been Buick owners for over 20 years leased four new Buicks from Dixie alone. There should be some redress for Dixies handling of this situation .. in our opinion a bait and switch tactic or outright fraud. If you need further information we can be contacted as shown below. Thank you for your consideration, *************************** **********************************************************************

  Business Response

  Date: 01/15/2024

  Please find enclosed a copy of the contract that has been mutually signed by both parties.
  
  ****************** observation regarding an error on our part is indeed accurate. During the preparation of ****************** final paperwork, the payoff amount was inadvertently omitted. Our initial agreement, as outlined in the proposal accompanying ****************** complaint, clearly specifies the payoff amount, which in turn increases his financial responsibility by the sum of $1,052, currently in question.
  
  I want to emphasize that our intention was not to take advantage of ************** under any circumstances. ************** is requesting that, due to a human error on our part, Dixie Buick GMC assume full responsibility for his obligation of the $1052 in remaining payments.
  
  I fully acknowledge that our mistake may have caused ************** hardship and inconvenience. For this reason, we are committed to rectifying the situation by issuing a check in the amount of $1,052, which will cover the remaining payments as originally agreed upon. It is my hope that ************** can recognize that our actions were in no way intended to compromise our integrity or harm him in any way.
  
  We take great pride in our longstanding history of conducting business within our community with a strong commitment to transparency and integrity, which has earned us an excellent reputation. Bearing this in mind, and considering our history, we are eager to continue our positive relationship with ***************
  
  The aforementioned check will be available for pickup on Wednesday morning, January 17th, ****. Should any additional information be required, please do not hesitate to contact us.

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29 2023 I purchased a certified GMC from Dixie Buick. In the sales contract was a charge for $169.00 plus tax for *************** When I questioned the salesman he said this was for 3 years of ************** which he claimed he entered into the computer as I was sitting there. I agreed because of the safety value as my wife drives the vehicle. I returned home and tried accessing the Onstar which did not work. A representative of Onstar told me there was not any service entered by the dealer. I called back to the salesman and he told me there was nothing he could do at that point and I was referred to Big *********************. He offered me 3 no charge oil changes and tire rotations instead of refunding the Onstar charge. I was not interested because 2 oil changes were already included with the vehicle. I next received a call from ******************* who offered me 3 additional oil changes as well as one year of Onstar. I agreed because I was frustrated with dealing with this issue. Days went by and still no Onstar and then I received a phone message from ************* saying the request they sent to Onstar was rejected and they were resubmitting and he assured me he would stay on top of it. To this day I had a 3 month free trial that ****** had offered me which ended and now there is nothing. I have asked for a refund of the money and explained I dont want the additional oil changes but so far I have not received a reply.

  Business Response

  Date: 08/08/2023

  ************************

   

  I have reviewed complaint, Dixie Buick GMC will issue the a check in the amount of $179.99 which is the cost of the OnStar and Sales Tax. the additional oil changes/tire rotations  that were promised to ******************** are still valid and may be redeemed at anytime. Please feel free to contact me directly at anytime.

  Regards,

  *******************

  General Manager 

  Dixie Buick GMC Truck

  ********************

   

   

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer adds a onstar service to the sticker for $1500 dollars. I explained I did not want the service or need the service. The salesman explained I could cancel and get a refund after the sale from on star. I called on star they explained the dealer put that on and should have taken it off as I requested and I have to get the refund from the dealer. I called the dealer *********** acted like he didnt know and got his boss big **** and he acted like he didnt know and on star had to help me and refused to refund the $1500.00 I want my $1500.00 plus tax returned and I dont want and dont need the service like I explained to the salesman in the first place. No reason to lie. The saleman could have easily taken care of this before the sale like I asked.

  Business Response

  Date: 11/30/2022

  ONSTAR IS PART OF THE FACTORY WINDOW STICKER IT CANT BE REMOVED. THE CUSTOMER SPOKE WITH ************** THEY PROBABLY TOLD THEM THE SAME THING. THE DEALERSHIP DIDNT ADD ONSTAR TO THE VEHICLE IT IS PART OF THE VEHICLE. WE WILL SEND A COPY OF THE WINDOW STICKER WITH THE RESPONSE.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18451913
  
  I am rejecting this response because:
  Onstar says the dealer added the option for 3 yrs of onstar service and the dealer can remove it and refund the amount paid and should have done this when asked. GMC also told me this could have been removed and didnt have to be put on the vehicle. 
  

  This is all just typical dealer run around and this is exactly why people dont like dealers and car salesman. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/12/2022

  Dixie Buick GMC has provided a copy of the Factory Window Sticker breaking out the $1500.00 Onstar feature directly from *************** We have on multiple occasion tried to clarify and communicate with no success. While The customer may not see value in the feature, it cannot be removed nor can the cost that was built in to the price directly from GMC. The customer agreed to the vehicle, price, and terms of the transaction at the time of delivery. At this point we have done all we can do ease the customer.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18451913
  
  I am rejecting this response because:
  
  That response is not truthful. The $1500 feature is for 3 yrs of *************** It can be easily Removed and not activated.

  I did not agree to purchase the onstar service I was lied to and forced to if I wanted the truck. 
  

  I have spoken with Onstar several times and they have said the dealer could have removed the 3 yrs service and still can and refund the money. 
  

  my request is reasonable and the dealer is not telling the whole truth. 
  

  I also spoke with GMC and they also said the dealer can remove the 3yr service to onstar and refund the money. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15th of 2022. We purchased a 2016 Lexus LX570 from Dixie Buick GMC. Our salesman was ****, before the time of purchase, we were informed that there where missing parts on the vehicle, however the dealership would ship us the replacement parts after we purchased the vehicle. On May 4th we inquired about an update on the status of the replacement part. We were informed that the part arrived at Dixie Buick GMC, however they could not locate it. On July 20th, we inquired again. We where told that they where still trying to locate replacements. On July 25th we inquired again, no response. On August 8th we inquired again, no response. Finally we spoke on August 16th, and we agreed that we would buy and replace the part ourselves, and Dixie would send us a $400 check, and **** would send a check in the mail today or tomorrow. On September 14th we inquired about the status of the check, no response. On September 20th inquired again about the status of the check, no response. All of our text correspondence have been received and read by ****, because he has his read notification status on.

  Business Response

  Date: 11/02/2022

  **** is no longer here which is no excuse. we will get the check for $400.00 sent out  sorry about the inconvience

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************