ComplaintsforBestTicketFare

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was sold a ticket for a great price of $229 only to be contacted weeks later by the company to learn that this ticket was a "restricted economy" which did not guarantee my seat on the plane (5th on the waitlist and 3 seats left). This $229 charge was non-refundable and my only option to get on the flight was to spend an additional $152 for a "basic economy" flight. The email I received as a confirmation for this flight was extremely sketchy and the customer service representative demanded that I respond to the email as a confirmation that I agreed to the charges. Moreover, the email claimed that I would be charged $381 and said nothing about the $229 I had already spent being used toward this cost. I refused and instead my call was escalated to a recorded line to his supervisor. Another suspicious behavior of this company is employing customer service agents with names such as "*********************" or "***********************" that do not correlate with their thick accents.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  5-25-2024 ****** 2 airline tickets from cvg to *** for selected times and dates. (6-4-24, 6-17-24)tickets never happened. They say our flight is on standby, and the only way to fix the problem and get ticket conformation is for us to upgrade our tickets for a substantial amount of more money. And if we don't agree to upgrade, they cannot honor our agreement. Also, they said if we don't upgrade we cannot purchase baggage fees from the airline because of discounted fare. I called ***** airlines, and they said this is not true.Booking id : ***** The ad first started with cheap fares.com, then after selecting flight i was directed to bestticketfare.com

• Initial Complaint

  05/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased an airline ticket through a ticketing agency website called bestticketfare.com. The flight was a ****** Airlines flight. I received an email confirmation from best ticket fare with my flight information for $414.89. I noticed the email and receipt said that it was a reservation and I would be emailed the confirmation in a separate email. I never received the confirmation so I emailed them and got a phone call from a different 800 number than what was on their site. I hung up and called the number listed on their site and was directed back to the same person I spoke to in the previous call. They called asking permission to book my flight, but said it was restricted and I could not bring any bags. I never saw this information when booking & I needed bags so they upgraded my "restricted flight" to $942.94" and sent a confirmation. I got a call an hour later saying the return flight was not available so they tried to get me a different flight for higher, I said I could not do that and after about an hour, they were able to magically get me the same flight for $1044.94. After an hour of disputing this, they gave me a $50 reduction for inconvenience bringing the flight to $995.99. My bank account was charged, but they told me my card was declined and could not give me a confirmation number for the flight. I contacted united airlines directly and they could not find any charges from the airline under my name. I checked BBB and saw the * rating and reviews. I checked my account again and saw two charges this time, one for $882.88 and another for $904.38 with the merchant name "UNITED UNITED.CO". I spoke with ****** Airlines and they said that is not their merchant name on charges.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We ordered 2 reserved seats on a flight on 3/26 from Best Ticket Fare. The next day **** told us oh that was only for one ticket it would be 500 more for the other ticket. I said no, they said 700. I said if we could get both tkts like they had originally told us I would accept. They would not. So I cancelled and asked for a refund or a voucher. They will not and said they collected no money from us. My bank statements shows that American Airlines was the merchant. I didnt buy from American I bought from Best. They have some way they made it look like American Airlines. American says they cant check reservations from that date unless they have a certain number that nobody can provide me with. A big headache. They (Best Tkts)have hundreds of bad reviews doing the same to other people. Ive talked to my bank, American Airlines and Best Fare. No help. I can not take a ****** hit to my bank account. It was ********************* each. Please help

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased roundtrip airfare from ** to *********** on Friday May 3, 2024 through bestairfare.com. I received an email providing an invoice and some flight dates and times (without the airlines) - stating that another email will be provided with my e-tickets. The next day (5/04/24) when I have not received my e-tickets - I called bestairfare.com using the number provided on the email **************. I was then told that these are restricted discounted tickets and that if I wanted to bring a bag of ***** lbs on board the airplane and be able to checked in a luggage at the airport through ******** airlines (the airline was booked) I would have to pay an additional $123 both ways. This did not include checking the luggage at the airport which would cost between $25-30 each way. The customer service person at bestairfare said the ticket was non-refundable because the tickets has already been issued and said he tried calling me the day I booked it to let me know this was a restricted discounted airfare. I would like to receive full or partial refund given that there were no indication when I purchased the air plane tickets that I would not be able to bring a carry on bag or check iin a luggage without paying for an upgrade. The fact that they have to call to let me know (when I do not pick just from any numbers) about this speaks to ethics issues, as well as, putting me in a situation where I felt I had no choice but to upgrade since this was a one week trip. I believe I should be refunded at least the $123 both ways (including tax) as this information was not provided at the time of my booking.

  Business response

  05/17/2024

  This is a clear case of mistaken website identity. We are Best Airfares not best airfare. The number provided to you on the email is not ours. This is some other website you may have booked with and somehow due to some confusion, you have posted the complaint on our website. Please take it off as soon as possible. This is affecting us badly.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On March 13, I attempted to buy two tickets from website bestticketfares.com. Website lead me to believe I was buying two tickets for $1068.36. I have enclosed a copy of the email confirmation of my intended purchase. Later, I get a call saying that I needed to upgrade and pay more. This was a bait and switch. I told them that I was not going to pay more. On March 13, I called Alaska Airlines and they told me that I only had one ticket for an amount of $901.82. They told me that I need to contact the website. When in contact with the website they would not help me and then they hang up the call on me. I am disputing this charge as this was not my intended purchase. This website is a scam website doing fraudulent activity. I was not helped by either company. Therefore, this dispute is legitimate that I was scammed. I am a victim of fraud.I am disputing the charge of $901.82 as I did not authorize this purchase.I want a refund of the amount of $901.82 to the credit card to make that purchase. I have attached copies of the emails from Bestticketfare and Alaska Airlines.Thank you ***********************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to purchase flight tickets from ****** to *********, however I have not received confirmation that the reservation was made, so I called ****** Airlines and they stated that no reservation is in my name.I then contacted the phone# ************** and spoke to two separate agents for BestTicketFare.com. The 2nd agent advised my a hold was placed on my debit/credit card and I would receive my tickets within 48 hours and that I also could not cancel my reservation after asking him to do so.After further review I sought out information on the BBB website and this has happened to other people with no response from the company to the BBB.I would like the business to release its hold on my account and cancel the supposed reservation.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **************************************************************************

  Customer response

  05/07/2024

  TLDR:meta.bestticketfare.com is a bait and switch scam company that advertises a very low price, gets your information, calls you to let you know that your airline ticket comes with restrictions (not shown on website) and when you inquire about what the restrictions are, they say you can have no personal item, no carry on luggage and you cant check any bags at the airport. They say it is because they are restricted seats. I told them airlines dont have restrictive seats and I wanted to cancel this transaction. They said that I would not be able to do that. Their website says you can cancel within 24 hours. It was less than two hours when I said I wanted to cancel. My credit card was charged $414.42. I have put in a dispute for this amount. I continued to tell them to cancel this purchase and they continued to say they were not going to. They kept coming up with different amounts for the fare to lift the restrictions. One figure as high as ***** + dollars. My husband is a disabled veteran that requires a scooter to travel. I feel that we have been victims to this companies deceptive practices. I just want my money back and someone to shut them down. I read they have been in practice for three years. It is hard for me to believe that no one has shut them down. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  this company said that i could but tickets to ****** for $638 for x2 roundtrip tickets. i waited for my tickets and then they said you have no reservations you are on a waiting list with the airlines and they will let me know if i Have tickets 2 days before departure. I said No I bought tickets and i want my tickets now or my money back they told me no your tickets are not refundable i said where are my tickets i don't have tickets i want my money back and he told me calm down and he will figure this out with his supervisor. He gets on the phone and said i found you tangiable tickets but the will cost you $1900 I said what are you kidding me. He said the good news is you can minus the $638 and pay another $1200 today and you will get real tickets. I laughed and askiing if he was jokiing and he said no we get to keep your $638 if you don't do it. Really i said and told him i was going to show him who ********************* is!!!!

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On March 8, 2024, I made an airline ticket purchase online with the company of Bestticketfare.com. It was in the amount of $522.72. This was charged to my credit card and they were paid. I called on April 30, 2024 to pick out my seat. When I tried to this, I realized I did not have a confirmation number so I called to speak to someone ***************). I spoke with ***********************. He told me that I did not have a confirmed ticket and was on standby which I didn't understand. He then told me i had to pay for a new ticket and the price was for $1038.75. He told me that I had not confirmed with them after several phone calls ( They never left a message for me). He also mentioned that emails were sent to me and were under another man's name. When I skim through my emails, I never open one if I don't recognize the name. He said the business name was on the emails, but when I checked his email the only thing that came up was his name. I had to rebook because I needed the tickets for May 3rd. I also spoke to his supervisor but he gave me the same run around. I have purchased many tickets online and never had to confirm my tickets by phone or email. I sent the email I received on March 8th and he said this was only an acknowledgement email. I have sent you the emails I received from this company. When **************** called me back, the notice of his phone call was Jasper Travel ***************). I did not recognize this name because I purchased through Bestticketfare.com. I would like to be reimbursed for the the original purchase on March8 in the amount of $522.72 I read the original email and could not find anything about confirming by phone or email. It did say that once I I paid , the tickets would be issued. i really think this a scam to get more money. Thank you for your help in this matter

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩