Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
According to information in BBB files, Event Tickets Center, Inc. has a pattern of complaint alleging Sales and Delivery Issues.
Specifically, consumers allege they purchase tickets for an event and believe they are purchasing directly from the venue site but are redirected to eventticketscenter.com. Event Ticket Center does not always make it clear that tickets offered through their website are frequently obtained through the secondary market, and prices are set by the individual ticket seller, resulting in prices higher than face value. Consumers also claim they were deceived about the delivery dates of their purchased tickets. Customers are not expected to get their tickets until the day before the event.
On August 1st, 2024, BBB contacted Event Tickets Center, Inc. to request their voluntary cooperation in eliminating the pattern of complaint.
Event Tickets Center, Inc. responded with the following information as a means to eliminate the pattern of complaint:
Event Tickets Center is a trusted resale marketplace that has been providing fans with access to tickets for their favorite events for over 20 years. Our reputation is built on offering a safe, secure, and seamless ticket-buying experience, with an extensive selection of tickets for events across North America, including high-demand and sold-out shows.
Tickets listed on our platform reflect the dynamic nature of the secondary market, where prices are determined by supply and demand. Importantly, over 35% of resale tickets for sports (MLB, NBA, NFL and NHL) are sold below the original face value set by primary sellers, offering customers opportunities for great deals.
We are committed to transparency: every page on our website clearly states, “Resale marketplace, prices may be above face value,” so that buyers can make informed purchasing decisions. We do not make any claims to be the official venue or box office for the tickets we list. Our goal is to provide a straightforward ticket-buying process, without the need for presale codes, lotteries, or long queues, ensuring a hassle-free experience for our customers.
Ticket delivery dates are determined by the primary ticket providers, such as TicketMaster, and may be delayed until a few days before the event. We ensure that delivery dates, as provided by sellers, are prominently displayed before and during the checkout process, so customers are always aware of when to expect their tickets.
Our commitment to excellence is reflected in our 4.5-star rating on TrustPilot from over 58,000 reviews. Moreover, our BBB complaints have decreased by 13% from 2023 to 2024, despite a 17% increase in orders. This year, complaints represent only 0.0056% of our total transactions, meaning that 99.99% of transactions were completed without any issues.
In summary, Event Tickets Center remains dedicated to delivering a transparent, reliable, and customer-focused experience for event-goers, and we will continue to prioritize customer satisfaction.
Thank you for your assistance with this matter.
Alert
EventTicketsCenter.com acts as a resale marketplace, prices may be above face value. Prices are determined by the individual ticket seller.
Important Information
This business is BBB Accredited.
BBB has determined that Event Tickets Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Service Area
- USA
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